The customer service was almost nonexistent. Had to walk into the back kitchen to get someone's attention to get someone to help after waiting almost 10 min upfront. The food took about 25 minutes to come out and came out burned and smelled awful. I am pretty sure the oil that everything was fried in was a month old and never been changed and everything was fried in it. Very disappointing read more

Excellent food! The wait was long but worth it! Kudos to the kitchen staff for doing quality work with the food! I will be back!

We have been waiting to try this out- glad we did. First the positives; we had chicken fingers. They were nice large meaty pieces, no grissel or junk just good chicken. I thought coating was proportional- not to much but complimentary. The barbecue dipping sauce was tasty I would like to try others but I really liked the BBQ. Price seemed a bit high until we saw the portions - you get a good deal. Many different sides to choose from. Clean, friendly, simple but comfy place to sit and eat. They have very small beer and wine selection for those who like it. Now opportunities for improvement. The batter could use some seasoning- just some to compliment. The potato salad was tasty but chunks of potatoes were to large for the small serving cup. Take some time to cut up your spuds. French fries were the thin cut- I prefer thicker slices or wedges. Thin cut hard to pick up and eat. Looking forward to trying again. Like I said you get your money's worth of crispy chicken tenders- try it out read more

Most businesses need to really tick me off for me to write a review... Two times in a row the same thing happened to us, both with online ordering. The first time I thought it was a fluke. The second time.....no, this is a trend. My first time ordering online, I ordered three meals that should have come with three sauces on the side (as ordered in their drop down menus online). My wife picked the order up on her way home and to our surprise, no sauce. What are chicken wings without sauce? The second time was this evening. I placed the order online which included one extra sauce for a charge of under a buck.... I texted my wife and told her to make sure they gave us four sauce cups, napkins, wipes, utensils, plates, as they were added on one of the meals as extras. Not so much of a surprise this time, they said I only ordered three. I sent screen shots of the order receipt I got in my email to my wife as proof... Is it really this serious? Get the order correct... if there's a dispute, take a look with the customer at the order/receipt. I shouldn't need to write a yelp review for service this terrible. It's 10 cents worth of sauce that you sell for a freaking dollar. Today was my last time ordering from here...At least until you can hire kids that have work ethic and give a dang about working to earn a paycheck. I'll warn all the people I know that ever mention the new chicken place down the road. The food is good, but don't expect the fries to be anything but soggy if they sit longer than 10 minutes. read more

This place always has extremely poor customer service. I thought we would give them a try again and once again bad service. The lady taking our order had an attitude so much so I decided to cancel our order and go somewhere else. Really sad! read more

Not satisfied with their offering of Lame quality chicken. Place was nice and clean. Fried Chicken is good but not very good sauces to go with. None of their sauces are upto the mark. read more

I would say I'm 50/50 on this place. I just had it for the first time tonight and for them being known for their chicken is kind of disappointing the sides were absolutely amazing but the chicken needs work! Way to dry! read more

The Chicken Shack - Nothing to write home about. - Chicken Wings Near Me - Pasco, Washington

Always a great place to stop and have lunch. My favorite are the sweet chilli breaded wings

We order take out and live less than 5 minutes away, arrive early and food has been cold with soggy fries. Tonight was our last order ever.

Chicken wings, chicken fingers, chicken sandwiches. It has exactly what the name implies. Pretty good chicken. Probably be better with a little spice in the batter. But nice and moist. We will be back. read more

The Chicken Shack - Chicken Wings Near Me - Pasco, Washington

They totally forgot about our order..... with 7 of us! We waited inside planning on eating there. Waited for almost an hour thinking they were just busy, nope they forgot our order. Then once it was ready they told us they were closing and we had to leave. And the food was terrible! Not worth a visit, even called and let them know the next day about what happened, the manager said things happen. read more

Been there three times, and every time our order is wrong. Chicken is dry & tastes like salt. We've tried multiple different items, hoping to find something that's good, but no luck. Overpriced for bland, tasteless, dry chicken. It's too ad because we really wanted to like them read more

Ordered the 1/2 & 1/2 Shack Pack today and a couple of the wings were undercooked. Would not be returning. read more

The Chicken Shack - Ordered the 1/2 & 1/2 Shack Pack and some of the wings were undercooked. - Chicken Wings Near Me - Pasco, Washington

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I've tried a bit of everything on their menu. I love it all. I'm a chicken fanatic & they truly have the best chicken in Tri. The fries & other sides are ok though. Support local people! read more

The Chicken Shack - Fried Chicken Salad. Honey mustard dressing is - Chicken Wings Near Me - Pasco, Washington

The food is just WAY too salty! And the sauces don't taste good to me either....very thin and too much vinegar! It's a cute building and the staff was friendly but I won't be going back. read more

Although their chicken wings were large in size they tasted like they were microwaved we ordered some pop which turned out to actually be carbonated water the beans were really good but that was about it I do not recommend this establishment to anyone especially at the prices that they charge read more

I've been there maybe 3 times and every time it's SOO good, they have such fast service, I orders food from them through Uber and they've gotten my order correct every time! I will definitely be coming back! read more

I ordered via Door Dash on a Friday, but they forgot my sauce that I ordered. However, Angie was super sweet & kind on the phone when I had put in a complaint - she immediately drove over to drop them off herself at my house, even with extra sauces to try and cookies! She deserves a promotion - she was so prompt, professional, and incredibly kind. :o) Best place to order fried chicken and garlic fries. Always a go-to for great southern style fried chicken! read more

Extremely dry, no flavor, breading wasn't anything special, sauces tasted suspiciously like store bought bottled sauces.

Best chicken in Tri Cities, every time I come here the chicken is perfectly crispy and cooked perfect on the inside too. Their sauces are killer too, my favorite is the chili lime read more

Really solid chicken and fries kind of place. Generous portions. Fresh products. Everything is clean and well taken care of even in the peak lunch rush. read more

I LOVE this place. Could eat here for every meal. Make sure to try the chicken wrap with a wet sauce. Amazing!

We were not satisfied with our food. The chicken was very dry but edible and the side we ordered was not only flavorless but we found a piece of tooth or rock in it. When we complained they just disappeared into the back offering no apology. Definitely will not return. read more

Really good chicken, but really salty. I had to drink so much water after each bite to get rid of the excessive salt in my mouth.. but the sauces are really good! Especially the honey mustard!! I'd come again if I'm feeling something salty or if I'm missing that sauce real bad. read more

We've driven past the chicken shack quite a few times, it's always stood out to us so we decided to try it out! I'm so glad we did! The portions were great, the chicken fingers were SO GOOD, no fat, juicy, and the breading was delicious. We upgraded to the garlic fries and those were great too! We will definitely be back :) read more

Very friendly, very clean. We thought it was going to be more of a fast food restaurant, but it is not really. The food was pretty good, but nothing stand out. The bbq baked beans were our favorite. Glad we tried it, I'm not sure we will make a special trip to go back. read more

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Great local spot! Both the wings and fingers are great. Tots are good when order extra crispy!

Stopped in just driving through and the chicken fingers were delicious. They're at the top of my list in chicken fingers for sure. The staff was also super polite read more

We tried TCS for the first time tonight and were impressed with half of our meal. The buffalo chicken fries were delicious!! The shoe string fries were great and the medium buffalo sauce was perfect heat with great flavor. Next time I might ask for the sauce on the side because it does get soggy pretty quickly. We also ordered the chicken sandwich which I do not recommend at all. It was 2 chicken tenders on a bun with lettuce tomato and pickle. We got tangy bbq on the side which helped but the chicken was over cooked, dry, and pretty bland. If that is their regular chicken tenders I'd probably just stick to the fries in the future. read more

Food was cooked to perfection! We got the three wings and three finger combo with garlic fries. The lady at the counter suggested the garlic fries. I'm glad I took her up on the suggestion they where excellent! Tinder's where cooked to perfectly and seasoned well! Cutie decor! Can't wait to visit again! read more

I enjoyed chicken tenders. They were moist and the breading was delish..... The people working were so very nice and the wait time was just a couple of minutes while they waited on someone. I was very pleased with the for and service. read more

First time trying the food it was AMAZING got the special number 4 3 wings 3 fingers best chicken I've ate would recommend 1 for 2 people unless you be hungry and 1 per person is fine would recommend and the lady that served us said one of the fingers looked small so she brought us a bigger one great customer service read more

We were really excited to try this place, has heard really good things about the one in west Richland. Well, SO disappointed. The food was mediocre and the cost!!! Wow, Expensive for what it is. Personally,won't go back. The workers were nice and the place was clean. read more

Tried this place 2 times and both times it was very dirty with greasy floors and the chicken was dry dry dry.

Hands down. Best chicken wings in town. Use to frequent the W. Richland location. Now that Pasco location is open. It's the place to eat at

Friendly people, but this chain is overrated and way overpriced. Cole slaw, supposedly made in house, is flavorless.

Chicken wings had a burnt smell and were not very good. They tasted funny. The potato salad was pretty good. Probably won't go back. Lots of other wing places to eat that are better. For what I order it was overpriced. read more

Love the chicken shack it's always delicious but if you're just going for wings it's kinda hard to fill up.

Horrible place to order from , I order door dash the driver was so professional and cursory to tell me the employees or owner were rushing orders so they can go home . My wife and I paid 80 dollars for we had come home from long week of work and wanted some good chicken , when the food was dropped off. We open the containers and it was cold and was like left over cooked chicken not fresh at all , the dash driver arrived in a timely manner also less then 20 min . Worst place ever and horrible service read more

This place was was very disappointing. Besides the high price for what you get, the place was dirty. The only table left was dirty, the floor had food, old fries, plastic cup lids, straws strewn about. We could see in the kitchen and the floor was in the same condition. We ordered our sandwiches with no onion and sauce on the side. Guess what, it had onion and sauce on the sandwich. To top it off, it took 45 minutes to get our meal. We asked twice about it. With so many other choices of restaurants in town this one needs to step it up. read more