Do NOT go here if you have less than 30 minutes to spend in the drive thru...even if doesn't look busy. Took almost half an hour to get 8 nuggets and a drink. Mobile ordering seemed faster. Might try that next time or might just skip it from now on... read more

First time ever going to Chik-fil-A and it was a huge let down. Got the grilled chicken sandwich meal . The chicken was like a pice of rubber and the fries were not much better, the tomatoes were extremely gross. I took one bite and that was all I could handle. Sad to say the only thing in the meal that was good was the coke. It was my first visit and will be my last... read more

Stopped by to grab a half dozen chicken biscuits last Saturday. Staff was friendly, the chicken was better than I remembered it 10 yrs ago in Oak Ridge TN. Good enough my office mates liked them microwaved this morning You'll have to be a little more patient than usual, the place is still slammed with long lines since the grand opening. read more

There's something that's nostalgic about coming to Chick-fil-A. Knowing the food and service is always good. The Kennewick location is by far the nicest building I've ever been to. read more

Good food, quick and easy to order. Plenty of seating. Great drink selection. Clean and friendly. read more

Chick-fil-A - Spicy biscuit with hash browns and hash brown burrito - Fast Food Near Me - Kennewick, Washington

Smallest Chick-fil-A I've seen. Seating area accommodates very few people. I've never been to one where there was nowhere to sit and there were so few tables. They obviously can't do anything about that, but it doesn't make me want to come back except maybe takeout. We ended up ordering takeout through the app. Parking lot entry can be confusing. Food was good but not very hot. read more

Today I was pleasantly surprised at Chick-fil-A my first two visits did not go well. However they seem to have it together now. Pleasant workers. Prompt food ! Keep it up! read more

Great fresh food, lots of healthy options, great attitude and service. Can't beat that. read more

Even when it's brand new they are still working hard. It was very busy and yet our food came out in 5 minutes after we ordered and then when I went to the play area it was pretty small like very, very small. They need to upgrade it soon. But still you need to come to this Chick-fil-A! It was cold in this Chick-fil-A but it was still very amazing! read more

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Had the Pretzel Sandwich,Fries,Frozen Cherry Berry Lemonade. Everything was tasty and Fresh! Heard when Old Dominion played at the Toyota Center last week they had Chick- Fil-A delivered to them!!! read more

The restaurant was nice and clean plus the service was fast and easy. The dine in process was very fast and nice, just had to walk in and place your order. The food was even better especially the breakfast items read more

I've never had Chick-Fil-A before so when we heard there's one opening up here in the Tri, we went to go try it. I don't understand what all the hype is about. It's mediocre chicken. There isn't much too it. The peach milkshake was mostly vanilla. The service was great however, very attentive cashiers and even some of the other staff were friendly and helpful. Food-wise, I would go anywhere else. read more

Service was good. Food was decent i got a deluxe sandwich but my tomatoes were weird? read more

Chick-fil-A - Green tomatoes? - Fast Food Near Me - Kennewick, Washington

They close too early what's up with that one ? 8:45 in the evening people are still out and the sun ain't down yet...

Food is OK , Sevice can be good and service can be REALLY BAD at some days specially the busy days is like we can be standing and employees just walk by like they didnt see you and tell me why almost everytime i go in there is this white girl that thinks looking at her behind in the bathroom is more important than helping costumers is like girl do it on your own time like in your breaks plus i dont think people go to chik-fil-a to look at your A.... Its so frustraiding to be waiting to get help from some one and to see this person always in the bathroom and yeah after looking at her behin yeah she goes to help but main point here chick fil a should pay closer attention to consumers and their employees yeah it might get busy but management should always be on the look out for better service i dont think im the only person that has seen this girl doing that and by saying this im pretty sure everyone knows who im talking about whats the point of having all this employees if they are not helpfull at all some even make faces when doing a front counter order read more

Tried the new Chick-fil-A in Kennewick and was really impressed! The service was fast and friendly, and the food was fresh, tasty, and exactly what I expected from Chick-fil-A -- consistent and high quality. The chicken sandwich was crispy and flavorful, and the waffle fries were perfectly cooked. It's also refreshing to support a business that focuses on great service and good food without stirring up drama or calling people out on social media. Compared to places like Hot Mess Burgers & Fries, Chick-fil-A keeps it professional and positive -- which definitely makes me want to come back. Great first experience, and I'll definitely be returning! read more

Obviously the food is greeaaat! But the service 1000/10 I love chick fil a, the manager and the workers are super nice! And I think that's also what makes a place great, friendly, helpful and nice! read more

We waited a couple of weeks after the opening thinking that it might be fun. We've heard great things about the business and was hoping for a good first impression. Second impressions don't work for me. Friday afternoon, find parking dine in was horrible, no sinage for the parking lot, only for drive thru. No sinage for the entrance, had to walk around the building and get in line. Lots of busy employees but no customer courtesy available to answer questions. Food was okay, chicken nuggets were good, fries were dry, cold and boring. Management should step back and watch the clients, young and older were asking others how to get their food orders in. Watch your employees that are standing in the way of progress(visiting). We agreed that we prefer not to return. TC has so many good restaurants, I don't know how long those long lines will last. I sure hope that you can address your issues. This is not a retiree's chicken shack. read more

We waited for over 40 minutes to get our food on Aug 25 between 5:30 and 6:30 p.m. They did not give us the market salad we ordered. We did not discover until we got home, we should have checked but had a crying baby and needed to get home. We called right away and were told they would email us and give money back since I did not want to wait again in line. There has been no response from them since and still no refund on the salad. Very disappointed they did not follow through! read more

I have been stopping in quite a few times per week since they opened whether it be for a drink or a meal and the service seems to have taken a nose dive since the trainers have all left. The food consistently has been on the verge of being overcooked like they are letting it sit too long. Definitely not as fresh as ANY Chick Fil A I have been to. The people taking the orders need lessons in professionalism, actual courtesy and being educated on how to read/write/spell. There is one female that can't even spell Mike correctly. I have had numerous times my name be put in as Mich, Mik, Mic etc. Ordering food in the morning when they open has been terrible. I could be the first one there and end up waiting 15-28 minutes and still get orders wrong. Drinks coming out with soda running down the sides of the cup, wrong orders given, etc. I am highly disappointed especially knowing that this establishment is run by military Vets. If the owners end up reading this, please feel free to reach out if you want a detailed explanation of my review. sgtroeder@gmail.com or 509-308-7868 read more

Service was so rude Lilly and Rosa were the front counter and they completely ignored me and my friends who were clearly waiting their to order. Never coming back again. The food took forever to come out as well. read more

Mediocre at best. Expected the wait and it wasn't as bad as expected. This was nothing special, in fact had better elsewhere.

Waited for weeks for drive thru to calm down. Today seemed perfect to order. Happy with food, lots of sauces., but no straw for my cold drink. After receiving order The guy in front was waiting for order, but blocked me in should be a lane for those waiting for orders. read more

Easily the most screwed up drive thru for orders I have ever seen. I have driven thru 2 times and both times it took between 30 and 45 minutes to get my order. By the time I got home everything was cold except my drinks because my ice had all melted. They don't fill orders in a first come first order. I got my order there were probably 15 cars in front of me waiting for their food. So my food got cold because I had to wait for everyone in front of me to get their food before I could head home. read more

The absolute worst drive-thru. Scanned my mobile order at 645pm. Waited in a long line. Food came fairly quick but I was still way back in line. I ate my food while in line otherwise it would be cold if I waited. I can see others eating their food in their cars. I was finally able to leave at 715pm!! Please give people their food in the order that they're in line!!! read more

Waited in line for 30mins -1 hour in the mobile order line while the regular line went faster and the mobile order line went across the street read more

The food was good and the service was terrible. I was at the front of the drive through line waiting for food and my car overheated. I let them know I would go park and come back for food a minute. When I got inside I couldn't get someone to help me for quite awhile and then they got my order wrong several times. From when I walked in the store to when I got my food took about 20 minutes. I was not pleased. read more

I loved Chick-fil-A in California and ate there once a week but this visit left a lot to be desired. We walked in and for as busy as they were, we got our food pretty fast. We both got spicy chicken sandwiches but honestly, Wendy's is better. I couldn't taste the chocolate in the chocolate shake so that was disappointing. The real deal killer was the hair in my French fries. Ewwwww. read more

The normal drive through moves faster than the online pick up does. Ridiculous considering I ordered ahead of time and so did everyone else in the line. The also let a car cut right I front of me with no app no order no nothing. They let them cut and allowed them to download the app put in their order while the rest of us waited. If I could give a lower score I would. read more

I understand the fresh opening and the long line. It is completely unacceptable to lose my entire order and hold the entire line up for 45+ minutes because of the incompetence. 4 different people came up and asked what the order name was under and then disappeared. We arrived at 7:10, got to the pickup window at 7:50 and left the store at 8:34. I am very disappointed in the customer service of this location for a company with a great reputation. read more