Place is called Five Guys, should be called 2 hours IF you call them to remind them you paid them for food. Attempted to door dash a burger and fries to my buddy in the Hospital. He has surgery in the morning and a good non hospital burger is what he asked for.... After two dashers went and gave up and it had been in their system for over an hour I called Five Guys.... They still had not started the order. They should not do door dash as an option. They clearly have no care for to go orders at all. After the call we did ultimately get the order total time from order to delivery one hour and 52 minutes. I met the dasher at the door. The dasher was all apologizing for the RESTAURANT's poor service. Not a good look 2hrs (Five Guys) read more

I went there today in five guys for the firsts time I ordered a food and it tasted good and I love kind looks like 1985 I rather 10/10 read more

Five Guys - Burgers Near Me - Richland, Washington

Stooped for a quick meal with the wife waiting in the car. The gentleman at the register was amazing in service and had a smile the whole time. I watched the team work together. A guy making shakes even gave a milkshake that no one claimed to a dad and his little boy. I was complimented on my ink from a super tall guy. The team working on 20/3/20205 was a well dialed brigade, I was very impressed with every aspect of my interactions with the people of this establishment. Thank you all for being happy and cordial in all my interactions this evening. read more

We ordered five guys through grub hub for dinner. I had the basic hot dog. It was pretty good. I got to choose the toppings. It was cut in 1/2 length wise. It was an all beef dog which is the best in my opinion. We also got a small fry and they gave us a ton of fries. The fries are the best part. Hand cut and salted to perfection. The restaurant got the food done quickly for the grub hub driver read more

Had the Small Bacon Cheeseburger and Fries with a Chocolate Oreo Crème Milkshake. Everything was Delicious as Always!

It's not cheap Mcfood, but it's worth it. I liked the staff, and the environment eating in the dining area and the food was great.

This place is so overhyped. I got a normal burger and it was so mid and hard to eat and dry ahh fries....

We enjoy 5 guys because one of our family members has celiac disease. They have a complete separation from gluten products so safe for her to eat there without worry. Also, they go the extra mile to get it right. The burgers are deliciously fresh and the Cajun fries are to die for. Just wish we could afford them more often read more

Good food and Great service from the staff I've been here over 20 times and I have never had a problem with the food being bad or a long wait. I understand some people have to wait a long time for fries while their burger just waits until the fries are done but I don't have that problem because I don't get fries. The music can be loud at times if you don't like the loud music you probably should just get takeout. Overall I love this place and I've recommended this to many of my friends and even took them here and they enjoyed it so if you're thinking about going here I highly recommend you do. read more

Five Guys - Cheeseburger with lettuce tomato mayo and ketchup - Burgers Near Me - Richland, Washington

Took 40+ minutes for my food and the manager was walking around the whole time, not doing anything. She realized we were waiting an extended period of time, half way in to it. Then tapped a crew member on the shoulder and said "what's wrong with that customer? The crew member then came and asked for our name again and said "sorry I forgot about your order." The manager heard this and ignored the whole interaction. The employee was trying his best based on having no help by the manager, with 15 orders up. Great hard working crew but with a terrible manager, no crew will succeed. read more

Sorry Five guys but you get an average on this one. Although the service was good, this store was dirty on a Sunday afternoon. It just didn't make for a good experience for me compared to other locations that I have visited. The best thing for me was that the fries were hot. Please put a little more focus on keeping the floors cleaned under the tables and keeping the tables wiped off and sanitized. read more

The food is decent but the service is terrible. My burger is always cold because they make the burger quick but than it sits there forever because of the wait for fries. Why does it take 10 to 15 minutes longer waiting for fries? I see several baskets sitting with uncooked fries just sitting there...how hard is it to just keep dropping fries? They used to give you a lot more fries but they have gotten stingy lately and don't even fill the cup all the way! read more

The burgers are customizable and very tasty. Fries are good too. It's fun to munch on the free peanuts in shell. There's also a freestyle coke machine, so you have tons of soda options and combinations to choose from. read more

Terrible loud music so loud you can't hold a conversation with partner at same table mediocre food way to salty on fries even ordering lite to no salt owners need to visit and clean this BS up now I remember why it's been years since here last and will never be back !! Services were rude seriously in need of adult supervision. Fries were so crisp almost burnt but got my salt lick for the month !! Do yourself a favor for this price go elsewhere you'll be glad you did !! read more

One can tell how much I miss California because I'm out here looking for any reminder of home. Too bad Five Guys here didn't quite cut it like the ones back home. I ordered the cheeseburger and the little fries. I was shocked at the lack of flavor in my cheeseburger, which was odd considering that I put in everything and added jalapenos. Moreover, the fries weren't seasoned in a consistent way, so I had random bland (and soggy, yuck) fries. They were generous with the portion so I could find decent fries in the bunch, but it was no fun going digging around for the good ones. read more

The best food ever! Just bring your wallet! I'm so happy with the food is amazing! They give you lots of fried they fill the cup then put extra in the bottom of your to go bag on purpose! read more

Everybody complains about the mess on the floor but it's supposed to be, it's peanuts and the shells end up on the floor. I ordered Bacon cheeseburger with all the fixings, crispy Cajun fries and a peanut butter shake. The burger - was made to perfection with just the right amount of everything. The burgers were juicy, the bacon crisp, the pickles sweet and the vegetables fresh The fries - could have been crispier, but seasoned well The shake - just the right mix of thick and runny "thunny" and a great peanut butter flavor Overall when I get burgers in tri-cities I am ordering here read more

Five Guys - Burgers Near Me - Richland, Washington

We ordered online at 5:13 pm for curbside pickup at 5:30 pm. Called when we got there, as instructed, and after 30 minutes and two more phone calls they inform us they never made our order. Called and talked to the manager, Bobbie (sp?), and she just didn't know what happened and asked if she could help with anything else....? Other than make our food? No. It's too bad. The food is good but the service was terrible. read more

They forgot about my to go order that was suppose to be picked up 30 minutes prior. if you don't remind them you won't get it. I sat in the lobby for over 15 minutes as everyone else got theirs. read more

terrible service and the food is always cold. My food always sits there too long. The kids who work There are getting high in the back which have been caught multiple times. I've also watch employees drinking alcohol in cars before going to work. someone really needs to be a real boss in that place read more

They need a sixth guy,one that well watch the employees. Had the unfortunate idea to eat there on Thursday evening. There were 6 people behind the counter, 15 in the restaurant. The floor was a mess. If u wanted to eat inside your choice was crumbs, chucks, or A combo of both. I have never seen floors this bad in my 70 years of life. Our order was so messed up I didn't want to try and have them fix it. The Health department would of given them a citation. I will not be back. read more

Had to wait a half hour for a burger. Gal handing out food gave our food to someone else without ever calling our number. When we finally got our food, both orders were wrong. read more

Good food. Lost our order. When I went up to enquire about our order the gal was very condescending and talked to me like I was a 5 year old. I've been waiting over 20 minutes patiently for 2 burgers and fries in an a very in unbusy restauranti have a reason to question why my order wasn't ready. Customer services is a big one for me. Bummed cuz I love their burgers! read more

I love the service here, which is a huge reason I love coming! The food is always good, I've never had an issue with my order. Ordering online is so great and soooo quick. The only downside is the price, but they really do give you generous portions so it's nothing to gripe about. They have a large selection of drinks to pick from and peanuts while you wait. Don't go expecting in n out burger, two completely different things. Team in-n-out for life! read more

Who hasn't tried a Five Guy's burger by now? If you haven't, get your butt in here for some quick and tasty burgers. Hands down, they're my favorite fast food burger joint. They're cheaper than sit -down restaurants and tastier than most of them unless you're at a really, really good burger place in the Seattle area. Let's be real, there really aren't any fancy or super tasty burger places in Tri-Cities. So, if I'm craving a juicy burger around here, I'll stick with Five Guys. As for their fries, it's "natural" cut but it's a bit on the soggy side for me. I know most people love them but I like mine a bit crispier. read more

Five Guys - Cheeseburger-2 patties of beef. - Burgers Near Me - Richland, Washington

Hrm, I don't know about these five guys. Ive talked to A LOT of people who were pretty excited about it, so my expectations were kind of high.I really *wanted* to like the place. Came at what I would assume to be a peak time (Sunday lunch hour). Place was open and had a lot of room, and it was loud. Which, whatever, good place if you want to take the kids or something. Order process was pretty straightforward, and the staff was very friendly. Grabbed the ticket and we found a table. Went to go get my drink filled up, and apparently the fountain drink system is computerized. Talk about overwhelming, you will be there for a few seconds reading it all the first time. Hit the coke zero button, and another menu came up with all these different subflavors of coke zero. Aye yi yi. Filled my drink, and checked; pretty much every kind of drink has flavoring options. Except for water. What if I wanted vanilla flavored water :) Anyway.. Went back to the table and took a sip. Now.. The concept of customized pop is cool. I'm sure kids love it, and I imagine many adults do too. My gripe however is a nitpicky thing, but it is what it is. When I go to buy a vanilla Coke Zero, I expect a very specific taste, one that was developed by well paid flavor nerds in a lab somewhere. Something that is always consistent and has all the subtle flavors of a real vanilla Coke Zero. Well... this did not taste the same. Close, and definitely as refreshing as pop gets, but there was brief second right after it touched my lips I was disappointed thinking "hrmm". http://www.slashfood.com/2010/05/10/cokes-new-machine-gives-you-104-flavors/ Speaking of the pop machine.. The place looked very clean overall, and I saw staff wiping down the pop machine, great. But they were only wiping down the inside.. The grubbiest place on that machine is the screen by far with everyone touching it. I'm not a germophobe by any means. I don't know how it is in the ladies' room, but.. In the men's room, based on my observation (regardless of crowd or venue), only ~3/4 of them wash their hands after the bathroom. The burger. Kind of a bummer. Picture of what we opened up. Wonderbread roll, 'merican cheese, gray burger. They forgot our bacon too, but we noticed too late, didn't want to show up at the counter with 1/4 burger complaining :) I really don't know what else to say about it. Food in the mouth and move on I guess. The fries were a bummer for me too. That's awesome they are using fresh potatoes, and the Cajun seasoning is good. Maybe because it was the lunch rush, but the fries were a bit too limp and greasy for my taste. I don't know, the oil was clean, but its like the frier was not hot enough - maybe because it was busy the recovery time of the frier was too slow. I like fresh cut fries to have a little crisp on the outside, and light and fluffy inside. Not heavy and oily. I don't see the value in it and will not return. Maybe if you just wanted to take the kids out for a quick lunch or something the experience may be different.While there was nothing seriously wrong with the place, there was nothing seriously right with the place either. Perhaps they were a little too over-hyped to to me and set my expectations too high? read more

Five Guys - Bacon cheese burger and medium Cajun fries, as seen upon opening - Burgers Near Me - Richland, Washington

Always good, even the grease. Lol. The team working today all seem to be getting along good and they all have good attitudes.

I just don't understand the hype around this place. My family and I ordered burgers and fries to-go and my expectations for it to be total crap came true. I was skeptical that any place could do a good burger and fries to-go since that type of food just doesn't travel well, but after being assured by family that it would be good, I agreed to Five Guys. The burger was just completely average. Not bad, not good. We make better ones on our grill at home. Boring burger on a boring sesame bun. If it were just for the burger, I would have rated 3-stars, however, the fries were HORRIBLE, thus the 2-stars. The fries were so soggy and mushy, they would have been more better off as mashed potatoes. Again, to be fair, I hate to-go burgers and fries from any place, but these fries were particularly soggy. Once the shut-down ends, I might give them an in-person try, but I definitely do not recommend their food to-go. Unless you love gross soggy fries and boring, average, smooshed burgers. read more

My first visit to a Five Guys. I arrived at the location. The restaurant was very clean and tidy. I ordered a regular cheeseburger and regular fries. Was told the Coke machines were out of service. I settled for a bottle of water. I noticed that I knew of the grower family in Idaho. This is impressive that they use a russet burbank potato. The order arrives and as expected there were plenty of extra fries. The burger was a delight although a little messy as expexted with the works toppings. The fries were cooked to perfection and hot. Salted perfectly and with condiment were ready to eat. The first bite of the fries were a bitter disappointment as the fry oil was old and bad. I ate my burger tried to choke the fries down, threw most of them in the trash and left. Five Guys has a great program on producing a great french fry. Letting an overused rancid oil ruin the fries is inexcusable. Please do better. read more

Food is SOOOOO good and the staff is always friendly. Clean and the online ordering is the best.

The night I came in with my family of five and I messed up on my order. They made me a new burger the way I wanted with the greatest attitude. To be honest I haven't had this good of customer service in awhile. read more

Don't believe the hype! An establishment that thinks its acceptable to have a dining area full of peanut shells. Two adults purchasing a burger each with fries and drink totaling almost $30. As we were both new to this Establishment we patiently waited about 15 minutes for the fresh food. This was OK as we were not in a rush and understand that excellence takes time. After excepting the mess in the lobby consisting of peanut shells and scraps we were overwhelmed with how every square foot of the establishment including the men's restroom had articles and paper clippings on how great this place was. I compare my cheeseburger to Wendy's double that cost three times less then the purchase amount. As the meat was seasoned and tasty it still didn't offer much more than your typical fast food burger. I ordered Cajun fries and receive regular fries. They advertised the origin of the fries which was great (a local item). They highlighted that they were fried in peanut oil (how exciting). When receiving the order my bag was completely soaked in oil. My burger was on the bottom comfortably surrounded by my french fries that were unseasoned with Cajun and surrounded my burger as if it was a baby bird waiting for mommy bird feed. In closing if hype and reputation is something that drive you to eat overpriced fast food then this might just be the place for you. Peanut allergies be warned! read more

Five Guys - a table with a bird seed on it - Burgers Near Me - Richland, Washington

It is a good place for the family free peanuts to snack on while waiting good and tasty burgers not to mention the fries they taste so good

I love most of the Five Guys restaurants that I have visited. Their menu is simple yet polished, their burgers and fries are some of the best I've had from a burger chain, the service is fast, and most of the employees I've interacted with have been pleasant. However, at this particular establishment, one might have a hard time making it to the cashier, as you must wade through the sea of peanut shells covering the floor to make it to the counter. This place is a pigsty. I have never run into this problem at other Five Guys restaurants. They are typically clean and glistening. When I go to a restaurant, I expect basic hygiene and tidiness and to not eat in squalor. Hopefully, this one bad apple won't ruin people's impression of an otherwise solid chain. read more

Food was freshly cooked. Wait staff were friendly. Lots of peanuts to snack on, while the food was being cooked. Good atmosphere as well read more

The best burgers in town for the money. Blows me away each time like the first time. Simply amazing. read more

Five Guys - Always amazing food and service!!! It blows me away and feels like the first time every time! Your the best burger in town! #ThatFiveGuyLife - Burgers Near Me - Richland, Washington

Service was prompt and friendly. The food was excellent. Salads were not the 'ordinary' restaurant salad but rather had an ample amount of cucumbers and grated cheese. The tempura zuchini was very tasty as is the ranch dressing. My cheese burger with bacon had well cooked crispy bacon ( which I love) and good toppings. My family enjoyed their meals as well. Thanks read more

HERE IT IS!!! MY 100TH REVIEW!!! Right now I can't think of a better place it could be either. I was searching Yelp looking and liking all the new reviews. I actually love the way it is set up now so that the new reviews are on the front page... but this isn't a review about Yelp. So, let me get right to it. While looking though the new reviews I saw a review for Five Guys. I had to do a double take. I even looked up to make sure I have my Yelp set in the right zip code. I had NO idea we had a Five Guys here in the Tri-Cities. The only time I have ever eaten at a Five Guys was in Dallas while visiting my husbands family. And I remembered it being DELISH. So, I told my husband that Five Guys would make a PERFECT lunch for my birthday. I did read about the long lines and long waits... so I told him that we better get there EARLY. BUT I was a bit lazier than normal (haha) on my birthday so we didn't really get there till about 11:30am. There WAS a line... and it was OUT THE DOOR. I thought... GREAT! I know he doesn't like to wait in long lines so I started thinking of second choices to where I wanted to go for lunch because I was sure he'd say that the line was too long and he didn't want to wait. BUT to my surprise... he was OK with waiting in line... "It was my birthday after all"... He said. =) The line moved rather quickly, or maybe it just seemed like it did because we were able to strike up a nice conversation with the people in line ahead of us. I would say our total wait time was about 15 - 20 minutes. Not bad for as long as the line was. It's our turn to order, and I opted for the small (one beef patty) bacon cheese burger with jalapenos. Hubby opted for the large (two beef patties) bacon cheese burger. We also got an order of Cajun fries, and we each went for a fountain drink. The soda machine was pretty dog gone cool. I had cherry coke... YUM! We quickly found a table and wait for our number to be called. This took a little time, but we totally understood because they were pretty busy. When our number was called, I was pretty hungry by this time. I flung open my burger and took a HUGE bite. Yes SIR! It was GOOD! The bread was fresh... the meat was fresh... the veggies were fresh and the bacon was CRISPY! My favorite! I also noticed that the jalapenos were fresh... not pickled. A very nice touch in my opinion. On to the fries. I would recommend the Cajun fries. They have a nice amount of seasoning on them which makes them slightly spicy, and not your normal run of the meal fries. They also post where they get the potatoes from, so you'll know that they are fresh. And one large order of fries were plenty for two people to share. All and all this was a GREAT burger experience. I WILL be returning again very soon. And I don't have ANY complaints... not even about the wait or the price. It's a wonderful burger that is well worth the wait AND the price. read more

It was good. Service was quick and friendly. Menu was easy to read and easy to order. Food came out in a good amount of time since they were really busy. Burger was warm not pipping hot, it was juicy and good fresh toppings. Fries were good fresh cut and a lot of them. Price was ok for what you got. I would eat here again. But I wouldn't drive to go here again and given the opportunity can find a much better burger other places. I was a little disappointed after hearing all the hype about how good they are. A very solid 3 stars would like to give it a 3 1/2 read more

Came here on Sunday (2 days ago) with an online order. Got home and burgers were not made per specification. Called management to arrange for two burgers to be picked up later to compensate. Came today in person to get them and they still made one of the burgers wrong (ordered single with ketchup and mushrooms, burger came with bacon and hardly any mushrooms). On top of that, the fries were limp and greasy, probably sat too long. We won't be back -- eat here at your own peril. They used to be good. Don't know what happened. read more