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Doggos El Gordo

3.8 (4 reviews)

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3 years ago

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7 years ago

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3 years ago

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5 years ago

Super delicious and affordable. Very polite people that thrive on customer satisfaction.

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Burger Ranch - Kennewick - Old school hand dryer

Burger Ranch - Kennewick

2.1(68 reviews)
2.7 mi
•$

I like that they promote with the "American's" Hockey team ~ and with the win on Saturday (and…read morestill holding my tickets from the game) our family went to try them out. Management: Hold on to your hat ~ this is going to be a bumpy ride... Great service can make up for so-so food. Great food can make up for so-so service. The issue here is: The service was poor from one staffer, and really good from another. The amount of time it took before our order was taken was rather lengthy. When the staff member did make it to the counter to take our order, he was very up beat, had a smile on his face the whole time, and really made us feel welcomed. Ordering was easy, and accurate. We had the free burgers (from the Americans' win) and a pound of fries. The fry sauce was ok, nothing compared to the fry sauce I had down around the Salt Lake City. The worst part was: After we finished our normal meal, my wife ordered a Hot Fudge Sunday ~ and the fudge was burnt. One of the staffers said to the other, they needed to change it out, and the female staffer just fixed one up with the burnt fudge and gave it to my wife like there was nothing wrong. My wife heard the comment, and saw the staffer acknowledge the fact that it was burnt ~ and still the staffer served it. What's kinda scary ~ I've been to worse places. I did see staff members taking time to clean, and keep up with the trash. But the ole song about one bad apple spoils the whole bunch comes to mind. One of the best things I can say about the time there: The other customers that came. We met another "Americans" couple, and had a great conversation with them. And with my family being new to the Tri-Cities, this was very nice. Will I give them another shot: Yeah, I will, but I hope that Management takes a moment to start looking closely as to how this ship is sailing ~ because I'm seeing water coming on board and it could eventually sink her.

I would have given a 0 star but it isn't an option so I had to give a 1 star. They don't even…read moredeserve a 1 star because of this Hispanic older drive thru "lady" on 9/14/2026 at 6:24pm she was absolutely and utterly disrespectful and ultimately rude, she started it on the intercom and then had the audacity to yell at us to come to the window just to continue to be horrible. I told her she was being rude to us for nothing and she tried to blame the intercom when we were replying to her questions she asked every time, she also did not even come to the intercom until we said hello? We genuinely were just trying to get shakes and fries and she was so horrible we will never come back. Which is sad as I've been coming to this establishment for 30 years. Do better at the people you hire Burger Ranch.

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Burger Ranch - Kennewick
Burger Ranch - Kennewick - Yummy looks good. Thank you for your hard work.  That was sarcasm.

Yummy looks good. Thank you for your hard work. That was sarcasm.

Burger Ranch - Kennewick

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Doggos El Gordo - streetvendors - Updated October 2026

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