We took our quad and dirt bike in and although it did take almost a month to get them back and…read morefixed- they did a great job. We can finally ride our bike and my daughter has her quad back so thank you Reno motor sports. We will be back in soon for some oil!

I've been going to RMS since they opened in 1996. Ziggy and the crew have always taken good care of…read moreme and done the best they can.

I love this shop! The staff always make me feel comfortable, take the time to answer all of my…read morequestions, and help educate me on the best options for my bike. Their prices are very competitive, and they always get the work done quickly without sacrificing quality. I highly recommend them to anyone looking for honest, knowledgeable, and efficient service!

Charged for parts that were not installed: turn signal switch installed and charged for a complete…read moreassembly. Technician named Stryker is not an honest person.

Here is the short story: The courtesy and kindness of the staff at Anderson Powersports in Reno…read moregiven to my husband, Bob, compels me to share our appreciation. Anderson performs its work with high professional standards and treats customers with exceptional service. We highly recommend Anderson Powersports! For those of you interested, here is the rest of the story: Since his original purchase, my Bob has taken his RZR side-by-side to Anderson for customized upgrades and extra bells and whistles. Just prior to our 2-week departure for a backcountry vacation with family, Bob picked up the RZR from Anderson after they had installed some new wiring and audio upgrades. Even though the RZR worked at Anderson and was unloaded at our home, on the day of our departure, it would not start. Figuring Anderson had failed to properly connect all wiring components, Bob became sooooo irate! The RZR doesn't work, he can't even load it up onto the trailer to bring it back to Anderson AND we are now delayed in meeting our family. When he telephoned the good folks at Anderson, they quickly made arrangements to send two members of the crew to our home (almost 20 miles away!). They arrived with tools plus the plan to physically push the RZR up on the trailer if they couldn't immediately solve the problem. Fortunately, Redmond got in the driver's seat and IMMEDIATELY started up the RZR to a sweet purr. What was the problem??? My husband did not have THE GEAR IN PARK! Bob was beyond embarrassed and couldn't apologize enough for his gruff, accusatory remarks. The guys shook his hand, told us, "We hope your trip goes well," and EVEN REFUSED to take payment for their house call. Who do you know that treats their customers so well? I only know of Anderson Powersports in Reno!

Was welcomed in by the sales staff and shown around the floor. They have tons of new stuff on the…read morefloor. A killer side by side right up front. Had beverages and some snacks waiting. Can't go wrong with that.

I just recently bought a water toy from these guys (thanks John) and all I can say is the…read moreexperience was better than expected. Dealers usually have the reputation of being called Steelers, but it's so refreshing to see a dealer that actually cares and gives you realistic numbers so that we can afford our toys. I used to drive to Northern California to buy my stuff because I did not know that this dealer operated in this way, they will always get my business moving forward because of their honesty and amazing Customer Service.

Ryan the sales guy really took care of me and got me a great deal . Adam in parts got me what I…read moreneeded . John the boss delivered and showed me all I needed to know about my new side by side. He was also able to address all of my concerns. I am very happy with my experience at Kawasaki of Reno . Thank you!

Joanna was extremely helpful and knowledgeable. The service was straight forward and pleasant to…read moredeal with her. I would recommend this shop and to work with Joanna as she won't steer you wrong.

Brought my bike in after paying for parts 4 weeks ago. Then told they couldn't proceed due to over…read morelooked parts. Then find that they still couldn't finish the job because they overlooked part fitment. Why don't they know this? These guys are experts right? No communication. Getting my ride back today hopefully but have absolutely no confidence that anything will be done properly. Will spend my evening checking torque and fluid levels on a job that should have been done two weeks ago. These guys are an embarrassment to Harley Davidson Never again.....they over promise, under perform and then treat you like garbage for noticing.

Just bought this fantastic bike at BMW Motorcycles of RENO from John, Sales Manager, there was a…read morelarge selection available, after we agreed on the price, the bike was up front and ready to pick up, the Service manager gave me the rundown for the break in period, nice people. Dax was a big help also.

I hate this place. The only reason I stepped foot in here again is because Euro Cycle bought out…read morethe BMW dealership in Reno and I had zero options for warranty work on my bike. Captive audience. They know it too... I booked an appointment over a month out. Two open recalls. I told them exactly what was needed when I scheduled. The guy on the phone assured me they "do this all the time." Cool, sounds easy enough. Show up day of to drop the bike off. Intake guy types around for a few minutes, looks up and goes yeah we're gonna need to order parts, did you want to come back? I literally could not believe it. This is a scheduled appointment for recalls I told you about when I booked. His response was basically a shrug and sorry we dropped the ball. Then he goes just leave the bike, parts should only take a few days. So I left the bike. Big mistake. Two weeks go by. Nothing. Three weeks, still nothing. I finally call and sit on hold for 20 minutes before giving up. Call back, get a sales guy who has nothing to do with service and leaves a message for them. No one calls back. Shocker. Another week. I call again. Actually get someone this time who tells me parts are on the way, just delayed from BMW. Okay whatever, fine. Another week goes by and I've heard nothing. Call again. No one in service ever picks up so the sales staff keeps taking my messages. Nobody calls back. Ever. I'm starting to wonder if service is even a real department or just a room full of unanswered phones. Five weeks in now. Two of those weeks spent just trying to get a single update on my own bike. Some manager named John keeps surfacing long enough to tell me he'll take a message and then disappears completely. Never calls back once. Then I finally hear from someone and they let me know they ordered the wrong parts. But it'll definitely be ready next week though, don't worry. Week six. They call Friday and say it should be done by end of day, Saturday at the latest. Weekend comes and goes. I call Wednesday, John takes a message. Call Thursday, get told it's scheduled for Friday and will be all wrapped up. Seven weeks. My bike sat at Euro Cycle for seven weeks for a scheduled recall repair. Friday comes and goes with no call. Saturday someone finally calls to say it's ready. I have never dealt with a more incompetent group of people in my life. No communication, wrong parts ordered, appointments that mean absolutely nothing, and a manager whose only job apparently is to collect voicemails and ignore them. Oh and they raised all the prices after buying out Sierra. So you get worse service and pay more for it. Really something. All my bikes are going to A&S in Roseville from now on. If you have any other option at all, go there instead. Worst dealership in Reno and that is saying something.

Brought a bike in for a scheduled service appointment, the service writer was not a person that…read moreshould be interacting with the public, terrible rapport, I had a chat with the GM who was very cordial and apologized, but during the rest of the check in process it continued to go down hill, this service writer apparently needed the vin number, but he was at a loss for words and just walks directly in from of me with his clip board without saying a thing, just looking at me, I shrugged my shoulders and asked what he wanted, then he says I need your vin, not "excuse me sir, I need your vin", then I gave him my humble opinion of his customer service skills and he was apparently offended, since I was then asked leave . So then I throw the F bomb, and before I could leave, the service manager runs up trying to initiate a fight. Well, I'm not really sure how they gain new customers here, but I've never seen such lame customer service in forty years of biking, yikes.

Shout out to Jordan for his great service and going above and beyond for confused phone customers…read morelike myself! Haha. I called in looking for a seal on my wife's Ktm, and researched and found the parts needed.

Do your research before doing business with these guys I should have read reviews and now i regret…read moreit!! They charged 600$ in labor for 1 motorcycle tire replacement!!! prior to this promised me that it would not take any longer than 1.5 hours at 147$ dollars an hour in labor. 800+$ total for 1 tire(TIRE COST 250 OUT THE DOOR) and kept my bike for 5 days! Then they had the audacity to bride me 50 dollars off the price to leave a good review! I will never do business with these dishonest guys again! Literally I don't even have to say anything bad because the truth speaks for itself! Ps. I had to have a shop fix there damage that they hid on the inside of the tire. The brand new tire had to be replaced! Se photos below.

My first impression of Poor Boy Motorcycle Mechanic was that it is a small mom-and-pop shop, which…read moreis not one of the overly advertised commercial chains that focus on newer bikes and are brand-specific like most others. After speaking to the employees who work here, I felt comfortable and confident that my bike would be in good hands. I had picked up a couple of tires that I wanted to put on and asked if they would be able to put them on even if not purchased through them. They said that it was not a problem. When I dropped my bike off, I told Jason that my bike had been making a strange sound from the front end. Jerry said that they would take a look at it and see if they could figure out what it was. When I picked up my bike, they had gone above and beyond not only to put on my tires but also to find the source of the strange noise that had been bugging me. Stan told me that when he looked at my front forks, he found a binding in them that they fixed. My bike is no longer making the noise, and I am very pleased with the outcome and my first experience with Poor Boy Motorcycle Mechanic. I feel that this is an honest shop that does quality work at a reasonable price. Thank you, Jason and Stan, for keeping the dream alive!