Great customer service!…read more I appreciate the recycling philosophy and I want to be a patron to businesses that support a reduce, reuse and recycle model. Well laid out with plenty of equipment! I got exactly what I needed for what I felt was a fair price. I especially appreciated the hours of operation. I was able to go by after work. I had planned to browse and price compare, then go to REÍ and Sportsman's Warehouse. Gear Hut had just what I needed that would work for me. Support local, and support conservation! Support Gear Hut!

This is a very cool used gear store that has a little something for everyone. If you are in need…read moreof gently used ski, camping, rock climbing or other equipment, I highly recommend starting your search at at Gear Hut!

Never a complaint. Products with discounts on last year's styles and "irregularities" that still…read morelook amazing. Extremely excellent value with products. Staff always available and helpful. It's Patagonia so never a complaint from a consumer

I don't usually write an update so soon, but after today's (3/12/26) amazing event, I just had to!!…read moreI am sure you can tell from my excess photos, we shop here too often... We are very loyal customers. Quality/Quantity - Here for the Wax and Watch event DIG. My first time and what an amazing event. Fundraising for so many nonprofits, see pictures. Also sponsored by Fifty Fifty Brewing Co; I had a few too many beers, too good of a time. I also found out about Fifty's Grand opening at RPM, which we also supported and attended the next day, see other Yelp Review. Non alcoholic drinks were also available. Too lazy to have brought our equipment for the wax. Plus Mt Rose gives us each 4 free waxes that I rarely use up. Raffle - We did NOT win. Atmosphere - Clean and organized location. Love the NV art on the side of the building/in the parking lot. Cool! See pictures. Open 7 days a week from 10am to 7pm and on Sundays from 10am to 6pm. Small parking lot, but because we came in off peak (weird) hours, it is rarely an issue for us. And today we got lucky as the lot was full but a car gave us his space. Service - The team is so welcoming and friendly. This is the #1 reason we are loyal customers. Events available - See website. Again, my first but NOT last time that I will attend an event. We will probably come back Sunday for the Mt Rose Passholder Spring Sale. Price - Expensive, but worth the quality, service, and culture. Owner Comment - Congrats on your success since 1973. And thank you for also giving 1% to not-for-profit workers "to defend the earth." And having programs that raise awareness of environmental and social issues. My favorite program is Worn Wear. You can either sell Patagonia your used clothes or trade them in so they can fix it. I believe that reusing is better than recycling. Furthermore, they give you credit ranging from $15 to $150.

This place has been around forever, probably one of the oldest businesses on Kietzke, I have…read moreshopped here for both fishing tackle and firearms accessories and the shop is always well staffed and the salespeople know their stuff. If you want advice from hunters and fishermen who actually have lots of experience doing both in Northern Nevada, this is where you go. My only complaint is the prices, which are going to be more than just about anywhere else in town but I suppose that is how you keep the shop well staffed with knowledgeable people, but still puts it in the "if I can't find it anywhere else, I bet I can find it here" category. And the parking can be a headache when it is busy.

I ordered a holster about 2 ish months ago for my handgun. I thought it would've arrived by now…read morebecause they originally said 8 weeks but received no communication from this establishment 2 months later. I called in, they said they'd call back, but didn't and never left a message either. I also put a down payment on a suppressor which I didn't go through with. I went in today and asked for a refund for everything, the guy behind the gun counter was a complete douche....super unfriendly and unwelcoming....scoffing and seemed super irritated at me when I have the right as a customer to get a refund when it's taken longer than promised. I would've bought the suppressor too if his attitude wasn't absolute s***. They even charged me a restocking fee because I didn't want the suppressor anymore. I'm a Marine Veteran with two tours and never been disrespected like this so I won't be back. I'll happily take my money elsewhere and so should you. Go to Scheels where they actually communicate, actually want your business, actually give accurate back order dates and actually value Veteran customers. I'll be sure to let my veteran buddies know not to buy from here. Definitely won't be coming back. -5 stars

Had a fantastic experience at REI yesterday. Daisy helped me pick out a pair of Merrell hiking…read moreshoes. She was very knowledgeable and made sure they were just what I needed. I love them! Thank you for your help, Daisy!

7/10/25- It's…read moreironic- I never used to shop at an Rei when I lived in Elk Grove, Ca.. probably because it was further away.. Since living here, and it's right next to Costco.. I'm a frequent shopper.. Purchased some Hoka's back in November- but one side started ripping - so I returned and purchased another On shoes.. Surprisingly they did not fit.. (yet I have four pairs that are the same size and fit).. go figure- Returned them and started browsing in store.. Just my luck- found a nice On pair- I like these because it's really not messy on the upper.. Noticed an email on the Rei app about the new On Cloudsurfer 2 trail running-.. Wow- those are ones I just got..! Comfy and decided to wear them today..

Credit Card ( two different) companies wound up charging me for 4 Honda generators instead of the 2…read moreI wanted. Sam Oakley, Manager, listened to my twisted story and untangled the overcharge. He then discovered that a 5 gallon gas container was to have come from a different store--at a later date. I had driven over 100 miles to get to the Reno store and didn't plan to return. His online inventory didn't show the container in his store, but he searched anyway--and found it. Then he carted both generators and the container to my vehicle and loaded them. THANK YOU, SAM!!!!

Getting excited for warmer weather and decided to stop in at Sportsman's Warehouse. They have an…read moreabundant load of fishing equipment to choose from. Will need to take inventory of what I have at home and will definitely return to stock up. Lots of poles, reels, floats, lures, etc. Also looked at the Carhart apparel. Prices were reasonable. This is not an "REI" per se. If you are into hunting, fishing, and shooting, then this is the place for you. Service was great. Very helpful folks asking you if you need help

We booked with Sierra Adventures at the last minute, and the entire experience was fantastic from…read morestart to finish. They were incredibly professional, accommodating, and made the booking process quick and stress free, even on such short notice. Our adventure was so much fun, and it was clear they genuinely care about making sure their guests have an amazing experience. Everything was well organized, and the customer service was outstanding. We had an absolute blast and can't wait to come back. If you're looking for a fun, professional, and reliable adventure company, I highly recommend Sierra Adventures!

The people that work there are amazing. The owner is unprofessional and rude. He needs some courses…read moreon customer service. we will take our business elsewhere.

This store is nice. You as well organized and has just about everything you need. From hats,…read morehunting gear, pants, shoes, cold weather, and work gear as well. Get your feed get your tools and everything you need to make those big and small job jobs happen.

This is the super store of outside supplies - everything from camping gear and ammo to goat feed,…read moretools, and clothing. They have spices and freeze dried meals for hiking, and even the meat slicer and dehydrator. This place seems to have it all. The staff have been great and their prices are on-par or even a bit lower than other places. Definitely worth checking out.

The manager Joe assisted me and she was so professional and also made me feel very welcome in the…read morestore. I am very pleased with her recommendations with a kind to choose my outfit . I did make a really make a mess by trying to many different outfits but she was so sweet and professional about it. Thanks Joe

The 5/5 star review is for the great Customer Service by Nick…read more I was here on Sunday and was not happy primarily with the Customer Service. I had issues getting the Buy 1, Get 1, 50% Off Sale applied to my purchase and then had to wait additional time to get my husband's Military Discount. Regardless, it was a good deal, so I came back to get 2 more Shorts the following day. When it was time to pay, there was no issue applying the sale, but we noticed the amounts didn't match when they should've been the same . Nick was able to see that in the previous purchase only a 5% and not a 10% Military Discount had been applied, so he made the necessary adjustments. I didn't even have to ask, he just made it right. What a difference from the Customer Service I recieved on Sunday. I hope somebody in management reads this review and rewards Nick for the awesome job!

In a word - fantastic. Barry went above and beyond to ensure I was happy. I rented a KTM…read moreAdventure that was essentially new and in perfect mechanical order. My riding gear was also high quality name brand stuff which looked and fit great as well as provided comfortable protection for my all day ride. You don't feel like you are renting a bike. You feel like you are visiting your buddy from out of town and borrowing his ride. Barry is friendly, easy to communicate with, and knows the area like the back of his hand. He gave some AWESOME ride route ideas off the beaten path- including cool places to eat and grab a beverage. I noticed two things- he had a bunch of repeat customers as I was getting ready to hit the road and he is expanding into a new larger retail shop. You don't do that in business nowadays unless you deliver for your customers. Barry is the best around! I'll be coming back to rent from him this fall. Easiest 5 star review ever- should be 6!

Paid for a rental for my friends memorial ride last weekend 11/23. Was supposed to pick up the atv…read moreat 8:45am. We were there at 8:30am, waited until 9:15, no one showed up or answered calls or texts to see what was going on. Thanks for ruining the day. Will never recommend this shop to anyone.

I do not own a boat, but this store makes me consider getting one immediately! The Reno West Marine…read moreStore has everything a Reno boat owner could possibly need. Parts, accessories, and equipment. They have amazing kayaks for sale as well. The best thing about the Reno West Marine location is their customer service. I spoke with the manager Aaron for a little while, and he was polite, confident, and EXTREMELY knowledgeable about everything in the store, and yes I mean EVERYTHING. I have been to the West Marine location in Roseville, and they do not hold a candle to the professionalism and know-how I experienced at the Reno store. I recommend this location to all marine enthusiasts everywhere.

Put on hold more than once for 18 minutes and never talked to anybody! Called back twice and both…read moretimes and before I could even get a word out was put on hold again! Will not ever do business with this company!