Buy local. Buying…read morejewelry for a special person. She showed me exactly what she wanted on a e-commerce site. After a discussion, it was confirmed that was the style and type she wanted, but it didn't have to be from that site. Enter Michael's. I showed them the site, the desired jewelry item, and there staff was able to match it. No, the price was not the same. There was a 23% increase after taxes and all. I'm ok with this. I have a local business, who sized her hand, made the adjustments to the item, and I have a warranty, and a place to have the jewelry item maintained. Top notch customer service also. Good clear communication, and when one rep was out, their internal communication allowed another one to pick right up and get the order going. Extremely pleased so far.

I'm so happy I found this place! I went here to get a clasp replaced and they did such a great job…read more First of all, I didn't know my chain was so freaking dirty, I haven't seen it that clean in years. The clasp also looked amazing, will be coming back here. I highly recommend this place.

Scott does amazing work and is very honest. His wife also made a lovely pearl bracelet from some of…read moremy random pearls.

Great work and couldn't be more honest. You won't be disappointed. Scott can design anything, bring…read moreyour ideas.

I didn't know much about the difference between jewelers until I stopped into this Kay Jewelers. My…read moregirlfriend and I moved into town about six months ago and needed to get a ring fixed. The ring was purchased in a different city but from a Kays. That first day set the tone for our continued business at this Kays location. About a month ago we were in looking at watches and my girlfriend picked one out that she liked. The young lady that works there asked us if we would like to put it on our wish list in our account. We said yes not thinking much of it. I decided to purchase the watch for my girlfriend for Valentines Day but couldn't remember which model it was that she liked. I walked in the store today (2/4) to purchase the watch. The wish list on our account was so helpful to me, I was able to get exactly what she wanted. The customer service in this store is exceptional and I really appreciate their help. I would recommend this Kay Jewelers location to anyone!

I needed a spring bar replaced on my watch band....I have had this done dozens of times all over…read morethe country....and jewelers usually do it for free because it takes two minutes and costs them penny's, so as a courtesy I asked them to replace the battery while you are at it....wanted them to make a little money....anyway....I waited a few minutes and got a new battery but no spring bar....so I paid them $15 for a battery I did not need and still have my watch in my pocket and not on my wrist....seems a bit crooked to me....should have said We don't have the spring bar and asked if I still wanted the battery replaced. Never buy anything from them if they basically scammed me for $15 bucks

Family owned and run. Lovely people to work with on either custom jewelry or finding that perfect…read moregift. Aaron in the Truckee store is incredible knowledgeable, helpful, and kind. Their jewelry is beautiful- hard to settle on just one piece.

We have been visiting Bluestone in Truckee just about every year now since 2018 and they have been…read moreso good to us! Our most recent trip was to get our wedding bands. I had a clear vision for my ring and any customizations I would want. My fiancé however definitely needed some help. The team was so patient with us with trying rings on, talking about the different materials, and being there for us every step of the way with design ideas. We ended up finding the perfect wedding bands and we are so excited that we get to continue to support this amazing store! My engagement ring is also from this company and I get so many compliments about it! TLDR: they have wonderful customer service and are truly so kind. They'll do as much as they can to ensure you have a pleasant visit and leave happy.

My wife and I have been coming to this store for 20 years. Aaron and Mary are always friendly and…read morepatient. Always priced fairly and they give us the same courtesy where we are buying or browsing. They always remember us. We recently had to get an item shipped and they were great on the follow up and tracking info. Will be happy to come back.

If you are in the Tahoe area, this store is a must shop! The selection offers something for…read moreeveryone, the service is top-notch, and they even have a sale case for us bargain hunters! :) Speaking of service, we were mainly assisted by Maddie, who is lovely inside and out, energetic, informative/knowledgeable, and patient! Then we had a great conversation with the co-owner Benton. They even have a friendly shop pup who brings you a cute panda stuffy! I was able to find two excellent pieces that fit my budget today, and now have an extra item or two on my wish list. This family owned an operated store is a treasure to this town. Please support them! You will not regret it. If you are in the Tahoe area, this store is a must shop! The selection offers something for everyone, the service is top-notch, and they even have a sale case for us bargain hunters! :) Speaking of service, we were mainly assisted by Maddie, who is lovely inside and out, energetic, informative/knowledgeable, and patient! Then we had a great conversation with the co-owner Benton. They even have a friendly shop pup who brings you a cute panda stuffy! I was able to find two excellent pieces that fit my budget today, and now have an extra item or two on my wish list. This family owned an operated store is a treasure to this town. Please support them! You will not regret it.

Got back from having the wedding ring (with diamonds) repaired since the band got so thin and the…read moreprongs weak after 40 years of wear that the band actually broke in the center. The result of their repair and the really friendly service is fabulous. Unlike I've seen anywhere. The price of the repair was very reasonable. Under my 10X loupe, I could not even determine where they made the repair and the addition of the gold. Of course I am not a diamond expert, but very educated in this area from having bought and sold investment grade diamonds in the past. We mainly chose this company due to the good reviews and service along with the fact we don't want our jewelry sent out to be repaired. Too many hands involved which can run into problems or worse. They fix everything in house. Also, they have some nice pieces of jewelry for sale. This is going to always be the place for us to do business.

A week ago I accidentally dropped my wedding ring on the hard wood floor and it made such a loud…read morenoise that my heart nearly stopped! I received my repaired ring today! It was repaired beautifully! I can sleep good tonight! lol Pat and Terry are very friendly and trustworthy jewelers. Thank you so much! Before and after pictures

I brought my Rolex GMT ll in to 5 Star Watch and Jewelry, not running…read more After a 3 and a half week wait, I was able to pick up my watch in the same condition (if not better) than when I bought it, and was charged much less than Rolex quoted me for the same issue. Nearly half the price! Professional polish included. The watch maker there is top notch, very knowledgeable, up front and honest. I would recommend 5 star for any repair big or small!

i've been in there multiple times to get watches as well as have them look at some see if they…read morecan get resized and then putting batteries in my watches. They were super helpful on telling me what could get worked on and what couldn't as well as my watches and replacing the battery. I would highly recommend as a good place to get things worked on considering they don't go to a third-party and their prices reflect that.

We came here to browse and possibly buy. It was a Sunday and there were three associates in the…read morestore and no other customers. I thought it was odd and a poor business practice to ignore a potential customer. Usually, when I bring my 6'3" walking wallet, aka my husband, we are at least greeted. When we left I said, " have a nice day" to one of the associates by the door and he seemed startled. If you want to be completely ignored by the staff, this is your place.

Crystal was super helpful with some very preliminary engagement ring try-ons and was accommodating…read moreto us even though she knew we weren't making a purchase today. We did not feel pressured into making a purchases and our browsing experience was very enjoyable. I can't speak to the quality of the jewelry over time as we didn't make a purchase, but overall the customer service at this particular shop was great. We will definitely be back !