I've been in there quite a few times the past few weeks and the 4 employees I have met were all…read moreextremely welcoming an seemed to love what they do so it made the visit better.Whom I believe to be the manager is so nice

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

These reviews will make you paranoid, don't let them get the best of you…read more Take everything you read with a grain of salt. All I can say is know that most people wine and complain, they feel entitled and want everything instantly That being said, I ordered shocks on 4/12/18, never hearing about the site/company all I saw was the pricing. Got the shocks $75 off from the manufacture site and $25 cheaper than any other site I could find, figured Why not. Placed my order, instantly was charged, waited four days and still saw my order awaiting fulfillment, that's when I decided to search and came across these reviews. Probably the worst online ordering feeling I ever had after reading these reviews and not hearing anything. Thought, damn looks like I got scammed. Sent a message off the site, heard nothing, sent an email, heard nothing. 4/17 Decided to call, well the next day sure enough I got a call back saying my order was on backorder and would be fulfilled and shipped on the 4/28. So look at that, I called and got a reply on 24 hrs, not bad. 5/1 comes around, I hear nothing and see the order online still awaiting fulfillment. Next day again 5/2 I get a call that the order was shipped on the 1st. 5/3 they update the online order with a tracking number and 5/4/18 I get my order exactly what I ordered Now communicate / customer service is key with online shopping. I will say they could do a better job updating the site, answering emails/online messages, updating what's on back order etc, so for someone who isn't in a rush I would say buy from here. Give them sometime and you will get your order. Like I've read I can imagine them not keeping a lot of things in stock allowing to sell at the discounted prices. I think not showing backordered products is a lil crappy, but all in all, it was a good experience. considering I'm not the type to complain about a lil bit of a wait. All I needed was answers and I got answered every time. I think one of the worst things is to read all these reviews because they can drive you crazy. Take it for what it's worth

I was very nervous reding this company review after I order 2L of Motul. Bottom line is if you are…read morenot in a rush of getting your parts, this is the place to go. I got my motul for $10 each. You cant find it anywhere else online or in store. Order was placed on the 16th of August, order status changed to shipped on the 21th, item was arrived on the 24th Good price, fast shipping Thanks PDI

Great customer service with no pressure! I went in to find a…read moreHonda Talon and was shown all options and brands so I could make a more informed decision. John keeps me updated on inventory, great guy!

So lately I've been hunting a Suzuki King Quad 750. I've owned two prior which were 700s without…read morepower steering. Awesome machines and in my opinion the best ATV built. So I saw Michael's Cycle works had a 2022 KQ in stock. I wasn't really trying to buy brand new because things are expensive these days but the 1.99% deal Suzuki was putting on was attractive. I called down to the guys in Carson and Mike Cannon picked up. While talking to him about the new KQ he told me "I've got a champion yellow 2011 750 Kingquad with power steering that just was traded in." Mike gave me all the specs and with just over 1000 miles on it he had me excited with a very fair price. I got down to Carson City to see this Kingquad and meet Mike. This Kingquad was exactly what I was looking for so I completed a deposit and Mike took care of the rest. This was my first time at Michael's Cycle Works in Carson City. Staff was friendly the location is super clean and I thought Mike Cannon helped me get a smoking deal. If you're looking to get dirty or impress your crush with some new power sport wheels go see these guys in Carson. Thanks Mike!

Today my husband got very sick while we were out on a ride I called Salesmen Jim to ask for help to…read moreget my husband's Trike and him back home from Minden to Dayton he told me don't worry I'm sending Kevin and the truck to him it's going be a while but we got ya. A bit later Kevin and the truck came picked up the trike and the husband and took us all the way to the house. A BIG THANK YOU TO the Dealership for always being there when needed. Lunch is coming next Sunday for the gang.

ROLLING down the freeway in Carson City when a scraping sound begins as I slightly lean into the…read moreright hand curves. I see BATTLE BORN Harley-Davidson ahead at the next off ramp. I dismount at the Service Center to find the lower exhaust pipe hanging on by only two bolts at the cylinder head. The after market Vance & Hines staggered pipe assembly requires a "dog-bone" nuts and bolts mount that has completely disappeared. The service technicians were professional and immediately walked me over to the Parts Manager. He introduced himself and walked outside with me to see exactly what I needed. Within 20 minutes, I was back on the road. Accolades to the entire staff at BATTLE BORN especially the new Parts Manager. I think he said his name was Rick.

I needed a small amount of touch up paint to match my 64 Corvette and these guys were fast,…read moreefficient, and very easy. I would recommend and use again. Good quality products too!

Great staff with considerable experience and knowledge. I was able to get the supplies I needed…read morewithout any issues

Over the past years, I had more challengers/ Chargers and vipers than I can count. It's always been…read morehard to find custom badging for Dodge. These guys have just about everything. So I took my 2019 Challenger Hellcat to see Scott, that made my Hellcat one of a kind. Thank you American Brother Design for all you do.

ABSOLUTELY EXCELLENT CUSTOMER SERVICE!!! I've been talking to Eric and he has been really great…read more Very professional and understanding and patient! Ordered some dress up parts for my cars engine compartment and called a few times to check shipping and once to change my order from one color red to another. Eric was extremely helpful every time. I give American Brother Designs 12/10 stars. Thanks again Eric!

Dont go here, I went here to get a battery replaced because my car battery was almost dead. I then…read morebuy the battery, Get told that my terminals are good and they're in good condition and that I Can still use them and save them. Then when he goes to put the battery in my car, it doesn't start and then I have to buy a brand new terminals, after he already took out the old ones and then realizes that he doesn't have one of them in store. So that's already $250 spent. Then I drive back to Reno and my car breaks on me. I have to get it towed to a mechanic shop all to realize that they put in the wrong battery and my terminals would've been fine if I had the right battery. Not to mention, I was sitting in their parking lot for three hours while this kid was struggling to work on my car, Said he could do it and then he wasn't able to.

They are the real ones in this neighborhood for real - helpful and friendly- honest !read more

Absolutely terrible customer service. They hung up on me when I was trying to clarify what I had…read moreordered. The catalog descriptions were quite unclear and the representative blamed me for it. You need to clarify your catalog so your customer knows exactly what they are ordering and they don't have to guess. It would have been nice if you had tried to work with me to correct my order, but instead you hung up!

I ordered two striker plates for my 64 Galaxie based on their catalog description. When I received…read morethem, the mounting screws were not the right ones, even though the box , which states the fitment was different than the catalog. The part was stamped I-65 . (Part numbers were the same). When I contacted Concours, Jay had no explanation on why the screw weren't the factory type. He told me to send the parts back and he would refund my 30 dollars. I already spent 1O dollars shipping and he didn't offer to pay for return shipping. Since I ordered parts based on the catalog description and it is wrong for a 64 Galaxie, Concours should pay for the return shipping. I may not do business with them anymore.

We went in without an appointment for a smog check and registration. We were greeted and told…read morethere was one person in front of us. Once it was our turn, we waited in the comfortable lobby while the work was performed. In less than an hour from arriving, the smog was complete, registration was done and thanked for our business. They even honored military discount.

I bought 4 new tires from here in August 2022 for my vehicle. The brand name of the tires I had…read morenever heard of before, but trusted what Larry told me about the tires. All in all I drive very little and between August 2022 and Sept. 2024 I had put 20K miles on my car. 2 of my tires were almost bald!!! When I had asked about warranty of the tires they said I had not come in for the proper tire rotation. I only had them rotated 2 in 2 years. (My fault for not realizing tires need rotation every 5K miles) Well, long story short, I had to replace my tires. There was not an offer of discount, since the tires were only 2 years and only had 20K miles on them. I did not replace my tires here, nor will I go back. Customer service is becoming a thing of the past.

Today was the first time I went to O'Reillys because my mechanic had me pick up some Freon and…read moresome gas treatment for my Corvette. The minute I walked in I was greeted by Robert, a big friendly guy knew exactly what I was looking for and immediately brought it to the counter. I wasn't too sure about the gas additive so he just told me just put it in the gas tank whenever and it will help with the gas quality. He asked me if I had signed up for their rewards program and I told him no, and they immediately signed me up, gave me a senior discount, a coupon to get a $15 credit card and a military discount and set up my Corvette in what he called "virtual garage "which means anytime I come in and buy anything for that particular vehicle. It will keep track of what I've purchased, and I will do the same thing for my jeep when I take it over to get windshield blades. Setting up the rebate documentation was very easy and they've already confirmed that they'll be sending me $15 gift rebate. I'm going back to get windshield wipers for my jeep and that will certainly help toward the cost. They do all kinds of things there, they have a scanner for your engine, they can check your windshield wipers and I don't even know half the things that they do, but they're full service. I also met Lenna one of the parts people and she was equally friendly and knowledgeable. It's easy access off of South Carson Street and they have ample parking. The store is clean, the aisles are set up so that you can see the signs big enough to know what you're looking for and how to find it on your own. I highly recommend this particular O'Reillys, which is in the south end of Carson, closer to my home.

This was my fifth visit to this location. Very nice people…read more Clean place, the bathroom could use some attention...it's an auto parts store, not a restaurant. Only place around that had my part. I took advantage of their call ahead service and It was waiting for me at the counter. Talk about fast and efficient. The gentlemen behind the counter were knowledgeable on the extra parts I needed and on their location in the store. Believe it or not, they made a suggestion that saved me time and money. They could've let me walk the plank and screw-up the repair. On another visit, the staff tested and verified that our alternator wasn't the issue (which deep down I knew but it's important to get it tested and eliminate the potential). Between them and the other customer that was there, they were able to point me in the direction that got our issue figured out; We also had a ball in the process! I haven't even tried another parts store (to compare) because every challenge has been met and exceeded. Thanks, boys! 7/19