We took our quad in for service. Got it back before we were told it would be ready. Excellent…read morepeople and Nick was great. It had another problem and we took it back in and were treated so well. Again, Nick took great care of my husband Tom. Great place to take your toy. Highly recommend RMS!

We took our quad and dirt bike in and although it did take almost a month to get them back and…read morefixed- they did a great job. We can finally ride our bike and my daughter has her quad back so thank you Reno motor sports. We will be back in soon for some oil!

Went in there on a Saturday to complete a purchase on a brand new 2024 street glide. They had an…read moreevent going on so it was a little busy which I understand. After letting them know what time we would be there we still had to wait about a half hour before we can even sign paperwork to take the bike home. I thought I was helping out by rolling the bike in side to do the picture but instead got about five people, whistling and screaming at me and making a big scene. I was with my wife and child at the time. So instead of pulling me to the side and maybe say something, they decided to embarrass me in front of the whole store. I even talked to my sales person on the side and he continued on embarrassing me. After that, we were sent to accessories and clothing area with the salesman behind the counter there just talked down to me in a condescending way like I didn't know anything. Got out of there as quickly as possible. Just very rude to their customers. I don't understand it. This is the second bike I have purchased from them. But unfortunately, it will definitely be the last.

If I could give no stars, that would be more accurate. We dropped off bike, completely detailed…read moreclean, for service. After paying just under $8,000, and picking up the bike was filthy . The customer service was deplorable. We got the bike home, bike was leaking oil. It never leaked before. (See attached pics). Their customer service, well they had none. I had never spent this much on any vehicle repair and have never had a vehicle returned in such poor condition. I would recommend going elsewhere for service or repairs. PS Does not return calls as promised.

Here is the short story: The courtesy and kindness of the staff at Anderson Powersports in Reno…read moregiven to my husband, Bob, compels me to share our appreciation. Anderson performs its work with high professional standards and treats customers with exceptional service. We highly recommend Anderson Powersports! For those of you interested, here is the rest of the story: Since his original purchase, my Bob has taken his RZR side-by-side to Anderson for customized upgrades and extra bells and whistles. Just prior to our 2-week departure for a backcountry vacation with family, Bob picked up the RZR from Anderson after they had installed some new wiring and audio upgrades. Even though the RZR worked at Anderson and was unloaded at our home, on the day of our departure, it would not start. Figuring Anderson had failed to properly connect all wiring components, Bob became sooooo irate! The RZR doesn't work, he can't even load it up onto the trailer to bring it back to Anderson AND we are now delayed in meeting our family. When he telephoned the good folks at Anderson, they quickly made arrangements to send two members of the crew to our home (almost 20 miles away!). They arrived with tools plus the plan to physically push the RZR up on the trailer if they couldn't immediately solve the problem. Fortunately, Redmond got in the driver's seat and IMMEDIATELY started up the RZR to a sweet purr. What was the problem??? My husband did not have THE GEAR IN PARK! Bob was beyond embarrassed and couldn't apologize enough for his gruff, accusatory remarks. The guys shook his hand, told us, "We hope your trip goes well," and EVEN REFUSED to take payment for their house call. Who do you know that treats their customers so well? I only know of Anderson Powersports in Reno!

I went in to look at Polaris on my first visit and the sales staff were all busy helping other…read morecustomers. Mack, the manager, greeted me and answered my questions until a sales rep became available. Staff were friendly, informative and more importantly, not pushy. My quest to find a side-by-side led me to Carson where I really thought I would be purchasing my OHV because we all want to pay less sales tax! However, while the sales personnel were friendly and informative, their management lacked interpersonal skills and played games during negotiations. Back to Anderson Powersports where I was again greeted immediately management and the sales staff. Mack and your staff earned my business for treating your customers right. I just brought my Side-by-side in for warranty work and so far that experience is going well too!

A classic old school garage, perfectly messy in the right manner, with experienced mechanics who…read morewon't try to upsell you.

Some projects. Some current some from the past. All are treated with the most care to make them the…read morebest they can be.

I just recently bought a water toy from these guys (thanks John) and all I can say is the…read moreexperience was better than expected. Dealers usually have the reputation of being called Steelers, but it's so refreshing to see a dealer that actually cares and gives you realistic numbers so that we can afford our toys. I used to drive to Northern California to buy my stuff because I did not know that this dealer operated in this way, they will always get my business moving forward because of their honesty and amazing Customer Service.

Ryan the sales guy really took care of me and got me a great deal . Adam in parts got me what I…read moreneeded . John the boss delivered and showed me all I needed to know about my new side by side. He was also able to address all of my concerns. I am very happy with my experience at Kawasaki of Reno . Thank you!

I love this shop! The staff always make me feel comfortable, take the time to answer all of my…read morequestions, and help educate me on the best options for my bike. Their prices are very competitive, and they always get the work done quickly without sacrificing quality. I highly recommend them to anyone looking for honest, knowledgeable, and efficient service!

Charged for parts that were not installed: turn signal switch installed and charged for a complete…read moreassembly. Technician named Stryker is not an honest person.

So happy with the work custom cycle did on my lowrider ST, they treated my respect and listened to…read morewhat I wanted done and never questioned or second guessed me because I am a female

MY SAVIORS.. fantastic people and place. Came over the mountain for street vibes and my front wheel…read morespokes had come out of true when I arrived.. I thought my whole weekend was ruined.. carson custom got me right in the next morning when they opened and got me fixed up fast and didn't kill my pocket book.. it's hard these days to find trust worthy honest shops. But here's one I will be loyal to for life and I will recommend them to everybody in or going through the carson area.. thanks again carson customs. You saved my vacation trip and possibly my life..

I took my Piaggio scooter in for repair and, although it looked out of place sitting next to the…read morereal bikes, they fixed the problems and took great care of me.

JB is awesome, he knows his vintage bikes, my CBX is getting ship-shape with help from Ace. The…read moremost unearthly sounds burble from 6 cylinders, and smooth as can be.