Here is the short story: The courtesy and kindness of the staff at Anderson Powersports in Reno…read moregiven to my husband, Bob, compels me to share our appreciation. Anderson performs its work with high professional standards and treats customers with exceptional service. We highly recommend Anderson Powersports! For those of you interested, here is the rest of the story: Since his original purchase, my Bob has taken his RZR side-by-side to Anderson for customized upgrades and extra bells and whistles. Just prior to our 2-week departure for a backcountry vacation with family, Bob picked up the RZR from Anderson after they had installed some new wiring and audio upgrades. Even though the RZR worked at Anderson and was unloaded at our home, on the day of our departure, it would not start. Figuring Anderson had failed to properly connect all wiring components, Bob became sooooo irate! The RZR doesn't work, he can't even load it up onto the trailer to bring it back to Anderson AND we are now delayed in meeting our family. When he telephoned the good folks at Anderson, they quickly made arrangements to send two members of the crew to our home (almost 20 miles away!). They arrived with tools plus the plan to physically push the RZR up on the trailer if they couldn't immediately solve the problem. Fortunately, Redmond got in the driver's seat and IMMEDIATELY started up the RZR to a sweet purr. What was the problem??? My husband did not have THE GEAR IN PARK! Bob was beyond embarrassed and couldn't apologize enough for his gruff, accusatory remarks. The guys shook his hand, told us, "We hope your trip goes well," and EVEN REFUSED to take payment for their house call. Who do you know that treats their customers so well? I only know of Anderson Powersports in Reno!

Was welcomed in by the sales staff and shown around the floor. They have tons of new stuff on the…read morefloor. A killer side by side right up front. Had beverages and some snacks waiting. Can't go wrong with that.

Ryan the sales guy really took care of me and got me a great deal . Adam in parts got me what I…read moreneeded . John the boss delivered and showed me all I needed to know about my new side by side. He was also able to address all of my concerns. I am very happy with my experience at Kawasaki of Reno . Thank you!

Had a blast in here a couple weeks ago! Marshall was awesome super knowledgeable guy! Wanted to…read morehelp us get the best deal possible. 100% coming back when we are ready to get a new dirt bike!

The reviews for them are on par with their customer service. Which is non existent. I wanted to…read moregive them money and my business. No one wants to help on the phone. They keep passing the calls to extensions that no one picks up. They put me on hold 3 times and never came back on the phone. This company isn't going to survive long.

I would recommend finding a different company. Unfortunately, this company lost my trust, after…read moregoing here for over two decades. They abused my trust and faith and overlooked items in a service that were important to the safety of my bike, and my well being. During this process employees belittled me, patronized me, and more once I brought it to their attention the work was not completed in its entirety. I even unfortunately walked around a corner and was the topic of employees conversations saying mean things about me, simply because I "caught" them. What happened was I had my bike serviced and found out that the items I was paying for in the service (30hr service) were not actually being completed. Many items were marked done, and another shop discovered that they were not. Once I found this out, I reached out to KTM and found out this has been an ongoing issue with this shop and they set me up with another shop. They said they checked the brakes, but the brakes were rusty and failing, they said they replaced seals, but no seals were replaced, they said they repacked the exhaust, but this never occured, and much much more sadly. One of managers, Scott, attempted to salvage the relationship and convinced me to come back. He apologized for the work not being conducted and reassured me they would fix it and make it right. While they had my bike, I notified Scott that I simply needed the bike safe and that they didn't need to "save face", just to do the right thing. This comment I believe affected his ego. He responded with saying they would not do work for me in the future, while they still had my bike. I showed back up and my bike was outside, keys in it, no work done, and that was it. Very sad to see a company like this that has been entrusted by the community, revert to increasing their margins by skipping steps and assuming the average consumer would not notice. After the second incident I reached out to the general manager twice (Maya) and was never reached back out to. Given their unethical business practices, I would suggest utilizing a different company and hoping they have integrity compared to this company. Big let down for me and really bothersome.

From my experience, they were very nice and inviting. Felt welcomed. The young gentleman helped me…read morefind a battery and was very helpful! Came from Fallon and will probably keep going!

We took our quad and dirt bike in and although it did take almost a month to get them back and…read morefixed- they did a great job. We can finally ride our bike and my daughter has her quad back so thank you Reno motor sports. We will be back in soon for some oil!

I bought a Moto Guzzi from here and regularly get my maintenance items from this dealership…read more Although I do my own work. But, it's good to see them when I need that service light reset. They have had recent changes in personnel. I feel the culture has changed to be more service friendly. This is a local business, employing people who want to contribute to people's motorcycle lifestyle. The prices may be considered high, but it's a niche market, selling some premium brands. But they have one of the best parts managers around who is a moto nerd, seriously, go pick his brain! Keeps him on his toes.

This place has a bad reputation for a reason apparently! After they took over the BMW motorcycle…read moredealership from Sierra BMW, I was scheduled for service, motorcycle has 4000 miles on it, 1st off, their prices are 30% HIGHER than Sierra BMW but they said that my tires were at the thread and must be replaced, I told the kid behind the service to open a claim as motorcycle has no miles and still under warranty...he kept refusing, I kept telling him it us his job to open the claim and if BMW corporate decides to refuse it...it's between them and I ...he kept refusing, I asked for a service manager, he said he was the manager as well....meanwhile a guy comes and tells me "you better leave now! Ho, the door is there!" ... WTF? He goes :"im the manager here and u better leave now".... wait...i ust dropped hundreds of dollars , asked for a justified warranty claim, you refuse and than basically kick me out like a criminal cause I, as a long time BMW owner asked for a warranty claim???? Disgrace!

Good selection of gear and parts. The staff here is great and is always more than helpful when…read moreasking questions about parts and service for my bike. Bout a spoke torque wrench here, among many other things, and it's really quality. Pricing is pretty comparable to the other shops around town.

Justin in sales was great, process was super easy. Whole team is professional. Clean and convenient…read morelocation

Charged for parts that were not installed: turn signal switch installed and charged for a complete…read moreassembly. Technician named Stryker is not an honest person.

I have been going to Street Rider of Reno now for about a year. Todd, Steven and Christian have…read morebeen great. They are quick to answer any question I have, and they have helped me make the best decision. Their prices are reasonable and the service is quick. I will not trust my bike to anyone else with my bike. If I could give them a 20 I would. Thank you for all of your help.

Let me start with my situation, I am 6 months out of a Chapter 7. So my credit is tanked & history…read moreis tarnished. I had been searching for a secured loan to get my credit started again. Two places in town ran my credit & didn't bother calling me back, I'll put that in both their names are "powersports" and if they would have been more professional & let me know I was declined when they knew & didn't have me reaching out to ask I wouldn't be so salty. More to say but I'll leave it at that. I had no reason to believe Harley would approve me for even 1$. But in my situation, it wasn't gonna hurt to try. From the start the 3 individuals that helped me out, unfortunately I don't recall all their names but James who helped me fill out the application & look at bikes in my budget was super helpful & straight forward. After finding a bike I wanted we started the application process. They got me approved while I was still sitting there. I was shocked that I got an approval. Note my situation definitely came with a high APR but that was expected because of my history. I knew this & didn't care, I can refinance in a year and be better off for doing all of this. I appreciate the transparency & effort on their part to make it work for me. They definitely earned a return customer & for all I know ending of this year I could come back & upgrade! I appreciate all of you that helped me, Thank you !

Brought my bike in after paying for parts 4 weeks ago. Then told they couldn't proceed due to over…read morelooked parts. Then find that they still couldn't finish the job because they overlooked part fitment. Why don't they know this? These guys are experts right? No communication. Getting my ride back today hopefully but have absolutely no confidence that anything will be done properly. Will spend my evening checking torque and fluid levels on a job that should have been done two weeks ago. These guys are an embarrassment to Harley Davidson Never again.....they over promise, under perform and then treat you like garbage for noticing.

Scooter was vandalized and temporarily undriveable. He would not come over to inspect or pick it…read moreup. "That's your problem," was his response. He followed up with I charge $110.00. an hour. Previously, he did the so called "Warranty Work" $250.00. Left the shop, the Scooter stopped running within a mile. Walked it back to the shop. Spark plug was loose. He blamed me. Every problem is always your fault, and he is usually unpleasant to deal with. AVOID, AVOID, AVOID

I bought the Tank 200cc. So far, so good. I'll give a review later. I'm only 3 weeks in.read more

My 2005 Vespa needed some work done (fuel line leak, tuneup, checkup, new rear tire, etc.)....I…read morespoke with Chris on the phone and decided to have him do the work. (Also, he was able to transport the bike from my house to his shop which really helped.) Chris is a real pro....kept me in the loop with the work, was up front about costs, the timeline, and what needed to be done to get the bike into good riding shape. He's responsive, explains things well, and really cares. I recommend him wholeheartedly. Phil

Chris is the second generation of his family to own and operate this business. He grew up with…read moremotorcycles and knows what he is doing. Excellent place to get work done on your bike, or buy a new or used motorcycle.