Credit Card ( two different) companies wound up charging me for 4 Honda generators instead of the 2 I wanted. Sam Oakley, Manager, listened to my twisted story and untangled the overcharge. He then discovered that a 5 gallon gas container was to have come from a different store--at a later date. I had driven over 100 miles to get to the Reno store and didn't plan to return. His online inventory didn't show the container in his store, but he searched anyway--and found it. Then he carted both generators and the container to my vehicle and loaded them. THANK YOU, SAM!!!! read more

Getting excited for warmer weather and decided to stop in at Sportsman's Warehouse. They have an abundant load of fishing equipment to choose from. Will need to take inventory of what I have at home and will definitely return to stock up. Lots of poles, reels, floats, lures, etc. Also looked at the Carhart apparel. Prices were reasonable. This is not an "REI" per se. If you are into hunting, fishing, and shooting, then this is the place for you. Service was great. Very helpful folks asking you if you need help read more

See all

Whether you need new outdoor clothing or footwear, camping gear, or a new cooler, they have you covered. I noticed on a recent visit that the store did not have as much merchandise as it did, say 15 years ago, but that is a reflection of peoples online shopping preferences. There is still a good selection of items that you can check out in person and pick up locally. read more

Sportsman's Warehouse - Snacks n Yetis - Outdoor Gear Near Me - Reno, Nevada

Kevin at the gun department was great. Went above and beyond when helping me out with my purchase. It's people like him that make us want to come back for repeat business. Thank you, Kev! read more

Quality/Quantity - Huge warehouse facility with so many departments. But I only stopped by to see if they had ski equipment = NO they did not. But while I was there, I window shopped and walked around. My wife ended up buying a double sided vest, it looked good and was actually inexpensive. Atmosphere - Warehouse style format. Caters to sportspeople with interests in hunting, shooting, reloading, camping, fishing, and other outdoor recreational activities. Also had an online ordering station. Open 7 days a week from 9am to 9pm, Sundays from 10am to 6pm. Plenty of parking. Service - When someone finally noticed me the service was great. Prior to that I guess I was invisible? I was there for over an hour (waiting for my wife to finish shopping). Price - My wife's purchase seemed inexpensive. Owner Comment - Congrats on your success since 1986 with your 126+ locations. 2020 - Looks like my favorite "Toy Store" Bass Pro Shop & Cabela's tried to buy you but the FTC blocked the merger. read more

See all

1/2 a star. WTH, We waited forever to. checkout. Looks like they remodel since the last time we were here, they had six registers put in, only one open why? It was so stupid 15 people in line and he was helping someone with a license or something and no one would come help him it was just ridiculous by the time we left they got another checker up there but we will never come back here again it's a total management issue. It took forever to check out. We almost left. Also, in the gun department there's three guys standing around doing nothing and when you get them to help you the act like it's a big inconvenience that they're going to help you and it's hard to get their attention to buy a gun so forget it we're going to Scheels. Where we are treated better. read more

Sportsman's Warehouse - Outdoor Gear Near Me - Reno, Nevada

Very pleased with my experience with Ken at the gun counter. Was very helpful and answered any questions I had with no judgement. Ken gets 5 stars! read more

Ken was extremely helpful when purchasing a fire arm. He was very pleasant and helpful and saved me a trip to the dmv.

Ken at the gun, area was amazing, very helpful with all my purchases. He was a very outstanding customer service guy! nice job Ken! It's people like him that makes us want to comeback! Reyna angolo read more

This store got a facelift and I really liked it. The store seemed more open, the selection a bit broader, and it just seemed a lot more modern overall. I may have preferred the old store a bit more though. I liked the no frills vibe and the sorta discount department store feel it had. Just low key and simple, easy to navigate, and easy to get help when you needed it. I popped in for some duck hunting stuff today. Couldn't find anything I needed. It was all super picked over, which is somewhat my fault because it's super close to the opener, but I also thought given the supply issues we've got, they'd be stocked up. So the downgraded rating comes down to the limited products on hand, but also the COVID protocols too. All the staff were wearing masks, can't say as much for the patrons. I know the crowd in here, like everywhere, is of mixed opinions when it comes to what's necessary, but it's not that hard to wear a mask. I'd say 50% or less of the patrons were wearing one and no one was trying to enforce it. I just wish everyone would do their part so we can get past this ordeal. This certainly isn't helping. read more

Needed our California fishing license, and knew I could get them here. Bought a two day pass with of course an extra rod ... You never know when you are going to catch the big one on a second rod.. Called ahead to make sure they had them and headed straight there. I even found some really good candy to take along on the trip. Staff was friendly. Definitely, will be purchasing a year pass for California. Expensive but well worth it! read more

See all

The manager in the gun department doesn't have time to purchase my gun and sell me another gun. There weee two people in the department with NO customers. He told me it takes and hour and a half to two hours to buy back a gun. That's a lie! I sold them a gun last month and it took 1/2 hour. So I drove right over to Scheels and in less then an hour I walked out with a new gun after buying my old gun. Next time I won't waste my time and go straight to Scheels! read more

In term's of the firearms department, I felt that the sportsman's warehouse had a very educational approach. Selecting my first handgun was definitely unfamiliar territory, but they made me feel comfortable & I felt that I left that store with more knowledge than when I had left. The reason I gave 4/5 stars, is my second visit I was greeted by a different sales rep with their bias in brand when it came to the selection process. In fact, so much that I had purchased a whole different brand in firearm all together. I'm not so upset at the fact that there was a bias opinion, it just felt that this representative just didn't LIKE a brand due to misfire issues. This is a valid concern. Ultimately, this is fair & helped me in making my decision, but I almost felt steered into something else. That said, they are very competent & knowledgable in firearms & the product they sell at Sportsman's Warehouse. I never did I feel dumb & most of my questions were answered. read more

The three stars is for the store but I would offer one star for the gun department. I got the strong feeling that they would rather deal with men than women when it comes to guns. I went in looking for a handgun, one employee asked me if I needed help and I told him I did and wanted to see what they offered. He told me to take a look and pointed at the display cases and took off to take care of a man who just walked in. The next guy came up and asked if I needed help and I told him yes but since I was not sure exactly what I wanted he left me and ran over to the next guy who walked up. He stood chatting with him for awhile. The next employee, a man a bit older, asked me if I needed help, and at that point in my frustration I told him I thought I was being helped except he was too busy talking to the new buyer who walked in. That guy walked off but the guy I was talking about came back to help me after he heard what I said. He was hard to understand as he had a speech issue. I am not sure he is the right person to be selling guns and would best serve in another department. I knew I was not going to find the right gun here. He pushed Ruger guns since that is what he owns yet I was more interested in S&W. I was experienced in guns back 20 years ago just out of the loop. As a Senior the eyes go bad and I decided it was not best to shoot. I had extensive Law Enforcement training way back in the 80's but things have changed. The last time I shot a gun was at least 20 years ago so I needed help to pick out the right gun for me since I have bad thumb joints from dislocating them in the past. And to make matters worse, I am left handed. Many guns are made for right handed people. The gun department in this store, left me turned off and so off with my search for someone who really wants to help and older person find a gun. read more

Sportsman's Warehouse - The store - Outdoor Gear Near Me - Reno, Nevada

See all

After I left cal ranch I went and was greeted by the first person I saw then I went back to the sports department and the three guys there was there to help right away so I and up paying what I want at a good price to with friendly staff and a very clean place smelled fresh and clean so I will be going back there because there customers service was better So I want to thank the staff for there helpful service and their patience Thank you Rita read more

not very helpful when it comes to a denied background. Had no information on what to do next, gave me a phone number that didn't give me any information on how to check a background. Didn't have any ideas on how to clear a back ground or anything, just to come back when it's all resolved. Was much easier to just have a stranger buy your weapon for you read more

This is really a sports warehouse, just like it's name says. A little bit of everything. I don't live in town, but when I do visit Reno, I stop by and shop. I know I will find something that I want that fits me. :-) Prices are very reasonable however their stock/inventory is hit and miss when it comes to a common size of clothes, especially warm sweat pants. They have limited selection/availability in the target ammo section. read more

FALSE ADVERTISEMENT!!! I went to the store looking for the Mens & Women's joggers (jogging pants) supposedly on "sale" for $6.99 each but when I got there, I couldn't find it among their already very limited clothing selection. So I asked one employee and showed them the ad; he wasn't sure either and pointed me in a general direction. Finally, I asked another employee, Joie, for help and even she couldn't find the sale items. We both noted that the sale had no brand name nor SKU# so she couldn't even check with a pricing gun. I decided to put Joie out of her misery and thanked her for her efforts, I walked out of the store empty-handed. What a scam! Classic bait-and-switch. read more

Sportsman's Warehouse - Bait-and-switch scam ad: no brand name and/orSKU# then the employee directs you to a similar but higher priced item. SCAMMERS!!! - Outdoor Gear Near Me - Reno, Nevada

See all

I should have read the reviews first. According to SW employees at other locations, the Reno location has a high turnover rate, and no one there has been with the company for very long. My observations : employees at the reno location have zero consideration for customers time, working efficiently, and whether or not they lose sales. Follow up: calling that number routed me to a call center in Trinidad and Tobago, where I was kept on hold for 45 minutes then hung up on. read more

I went in for a CA fishing license. It was a quick and easy process. Definitely recommend anyone getting their license here.

Horrible experience! Ordered shoes on line, paid for overnight shipping, called 4 days Katerina as nothing showed up, was promised a call back and at minimum my overnight charge refunded, 10 days later shoes showed up, wrong size! Called customer service, asked for a supervisor, a VERY cockie person answered, ZERO apologies, I demanded a label mailed to me and compensation for my time and experience, the gentleman basically said he will not mail me a label and he can only email for me to print (I have no printer!) So he urged me to go to fedex or store to do so (30 minutes each way on MY DINE AND TIME????), HORRIBLE EXPERIENCE! I finally wasted MY time and money, went to Reno store, and when my card was reimbursed, I was still CHARGED THE OVERNIGHT SHIPPING!!! I called AGAIN! and guess who took my call? Sane unhelpful and unprofessional young man! A disgrace! read more

I was contacting by Pete Perkins, the DM for the store who was understanding and took a keen interest at resolving the issue that I've experienced. Not only did he promise me a refund but he offered to go above by investigating and mitigating the management customer service issues at the store. He even went a step further to bring me back as a customer. I really appreciated it. I was also contacted by Katy, the store manager via email at the conclusion. In light of this I am upgrading my rating of the store. As such, I will give Sportsman's Warehouse another try. read more

See all

Stopped in today to buy some 28 gauge shotgun ammo. Only ones they have were $22.99 a box .... I don't think so Satan. Walmart had the exact same Federal Top Gun ammo for $12.86 a box. More than $10 less for the exact same thing. And they wonder why my Sportsman's credit card has a zero balance. read more

Terrible bait and switch experience, albeit with their online store and overall policies/service. Weekly ad came out with great price for an S&W firearm. Woke up and immediately placed order online at 8:00 AM before stores opened. Called Reno store and learned they had no supply, so I was glad I had an order confirmation. Several days later, I noticed the order was cancelled (with no notice, no call, no email...nothing). Called the 800-service number and they admitted they were completely out of stock everywhere. Well then why did you place the ad if you had no stock?? They would not honor the price with a raincheck. Then they said they'd send me a coupon instead. They funny thing about that is that the coupon (once finally received) was capped at a max of $20 AND EXCLUDED firearms. I've bought from them before and I'm a club member. I will never shop there again. UPDATE: As a consolation, Customer Service ultimately provided a $50 gift card for the purchase of another online item. I purchased something on December 16th, hoping to have it for the holidays. On Christmas Eve, I received an email saying it was cancelled as well. This company does not have their act together. read more

I absolutely love this place. Every time I go here whether it's for a new gun or some fishing gear.. I ALWAYS leave there happy with the experience. Prices are typical but i love their sales! I've got some great gear on sale there! Keep doing a great job! read more

Placed an order online which was fine but after that it was a nightmare. The order was as to ship from Salt Lake City but seemed to take three weeks to get to Reno and nobody could give any updates as to where it was or if it even shipped. Long story short customer service is horrible. Will not do business there again if I can find anywhere else read more

One can easily recognize the difference. The staff is friendly, cautious, and receptive. I shared my hunting goals and the clerk promptly pointed to the area of their vast selection, escorted me to help me select and outfit me with all my needs. Their service and value is obvious, definitely check it out. read more

Wes Clyde with his stylish crown royal bag mask made the transaction simple and fast. Picked up my shotgun and some 9mm home defense rounds. My shotgun shells will be in, in a week. read more

Was trying to buy an Item that was out of stock so I called the Idiot manager Katy. She was extremely RUDE & hung up on me.

Amazing staff !! Phil in the hunting department is awesome, super cool and very helpful !! Plenty of ammo !! read more

went in for the first time yesterday to buy a firearm, nice clean store and quiet too!! Omarr helped us and he was wonderful! made us feel comfortable, knowledgeable but didn't try to sell us into anything we didn't want, and made the overall experience great!! we will definitely be returning read more

Went in originally just to look around but started looking at bows. Was pretty good at archery as a kid so my dad asked me if I wanted to test one out. We were helped by Jared, who was amazing. He gave me a refresher on how to hold and shoot the bow, helped me find all the gear I needed and even cut arrows for me. Could not have been a better experience. Thank you, Jared! read more

Terrible customer service and attitude of the manager. No one seems to know what they're doing or really care about doing a good job at all

Not very knowledgeable about their products or their inventory. I was switched between salespeople 3 times. They lost my confidence by not following through the originating salesperson's plan for me, ultimately losing my purchase. I'd driven 30 miles to buy from them. It was a wasted 2 hours; almost an hour trying to buy from them. read more

One of the younger guys at the gun counter is a complete jabroni. Watched him be extremely arrogant to an older gentleman that had a simple question about ammo, an employee that was helping me and then myself. Everyone else I've dealt with at this store has been great. I'll take my business somewhere else that has emotionally competent sales associates that aren't on some sort of superiority high horse. The rest of the team has been super helpful throughout the years and I hope this review doesn't reflect negatively on them. read more

I just went into sportsman's warehouse today to look at the marlin 1895 SS 45.70. It lists for $799.99. I asked the representative there how many rounds the gun held and he said it held six. I said are you sure he says well I'm not sure I'd have to go onto the website and look. Then he put the gun back and walked away and I never saw him again. I paced up and down the gun display case where another gentleman was being helped and in the meantime I was never addressed and asked if I needed more assistance. I was going to buy that gun. That's the gun I've been looking for for a long time. I will take my business to Cabela's. Very poor customer service! You folks lost a sale and you lost a customer. read more

I bought a dog training collar that I brought back. They didn't have one in the store but had it online. The cashier gave me a gift card and the hunting manager told me to get it online. When mine was delivered I couldn't get it to work. So I took it back to the store and the hunting manager was great. He immediately refunded the money. I got an email within minutes telling me I would get a new gift card. That was on 4/15/22. On 4.25/22 I went back to Sportsman to show them the email and tell them I haven't received the gift card. The manager there told me it's my problem she has nothing yo do with online orders. I called sportsman, gentleman who helped me said I would have gift card within 3 days and that he would follow up. Well, it's 6 days or 16 days that they have had my Money and I have had no response. The Cashiers and hunting department were great but both managers at that store (both women) are less than desirable and lacking courtesy and people skills. Maybe they both just had bad days. read more

Tried to buy a gun. They never followed through on their side. No call no letter that background check cleared. Worthless store.

If you have a product in the back why is it a big deal to go in the back and get it? Customer service has really gone down hill. So after making several attempts to return your call. And getting sent to a couple different stores. It is very clear that Sportsman's has some management issues. read more

Been disappointed with this store lately. The younger guy that... apparently runs the gun counter(?) is very rude and doesn't know basic customer handling skills. I ordered a gun online and they sent the incorrect one. He told me that I selected the wrong one. I explained what happened and show him exactly how it was a system error. He said said to me that I ordered the wrong one, and on the refund receipt he wrote "customer ordered wrong item" I could care less if they were not able to fix it, or if I did indeed actually order the wrong one. (Even without -Showing- him The issue as it happened. His attitude was horrible. This was my favorite store for a long time... but, I'm considering Cabelas next time... for any gun related things anyways. read more