I bought valve covers. During installation, one broke, at the stamping bend, near a bolt hole. I'm sure I didn't over tourqe it, as it was less than 5 foot pounds, but it really looks like it was human error, over tightening, during installation. Summit took my word and sent me a replacement. They also gave me a discount on the gasket as my old one was wrecked in the corse of dealing with the defective valve cover. read more

Summit Racing Equipment - That broke as I was snugging the other end. - Auto Parts & Supplies Near Me - Sparks, Nevada

Summit Racing - A Masterclass in Inefficiency I walked into Summit Racing expecting a quick visit. What I got was a full-blown endurance test of patience. It started with a door greeter--clearly physically limited, yet insistent on escorting me to the product instead of just pointing. While I appreciate the effort, that move eliminates any chance I might browse for additional items. I grabbed what I came for and realized I needed one more inexpensive part--about $7. I asked an employee where to find it, and instead of helping, she just pointed to a line of 10 people. So I waited. When I got to the register, the guy behind it was slouched in a chair, resting his head on the counter like he was about to nap. He scanned my product and said it was all set. I asked where to pick it up, and he pointed me to another line--this one about 15 people deep. I waited again. Finally, I got to the front, the guy rang up my items, handed me a bag... and my $7 item wasn't in it. When I asked, he pointed to another line to stand in to get it. So back in line I went--for the third time. Fifteen more minutes pass. One poor guy is pulling orders while three others stand at the register chatting and doing absolutely nothing. When the orders come out, mine is clearly one of them--just a small part. The customer in front of me wants to open his boxes, check fitment, color, function, maybe even alignment with the stars. I politely ask if I can just grab my tiny part and go. The staff says, "No. You must wait." So I did--seven more minutes--because policies apparently matter more than people. This entire system is broken. Unnecessarily complicated, painfully slow, and staffed by people who don't seem to care if you ever come back. Spoiler: I won't. Summit Racing, you've lost a customer. And I honestly have no idea how you're still in business with a setup like this. read more

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originally, I left a negative review because I paid for next day shipping and the product was not delivered on time. However, Summit racing reached out to me with an apology and a credit towards my Shipping. Leads me to believe they care about their customer service still a great company to deal with. Thank you for the refund and I apologize for the bad review. I was really expecting the next day delivery. read more

Have done business with this company for decades, am still in their system to this date, purchased a small necessary item last week only to find they do not recognize my military discount statis, even when I asked and found that shipping was almost as much as the part, no loyalty consideration, probably won't be doing business with them anymore. Sign of the times, I guess! read more

After ordering a part, I checked out some shirts, then used the restroom. The store guard followed me in, then went out and was standing by the door as I walked out. I walked around some more while waiting for my order. The guard kept watching me the entire time I was in the store. I returned the item that I purchased and left. I returned the next day and talked with a manager, explaining that being Mexican, doesn't make me a shoplifter, as I told the guard when I walked out of the restroom. Not to mention, rude experiences from someone at the parts counter. As a disabled Veteran, I find this so disheartening and will never buy anything from this business again. read more

Ive been buying several car parts for my vehicles from Summit for several years. Any gear head knows of Summit Racing and its variety of well know brand of car parts and Summit Racings own products. I began by buying through their website but since I moved to the Reno area eight years ago I go to their store at least twice a month. It's a big boys toy store for our vehicles. If you were like me and bought through their website you have to come to Sparks and check them out It's a must see! read more

I purchased a comp cam through summit racing. the lifter failed from the set and damaged the cam shaft. I called summit racing today 1/28 and got nothing but argument and run around. they wont warranty the camshaft or lifters and WONT escalate the problem to get help. I have spent thousands and thousands of dollars with Summit racing but that will now be my last purchase. Hard to believe they allow there customer service to drive the customers away like that. 20 years of business with them down the drain all over a 390.00 camshaft set. read more

another extremely poor experience with summit. purchased a new clutch kit, only to be sent out from their Sparks NV location into the worst snow storm of the year. Why would you ship products through this hub when the road has been closed for a 3 days? UPS has no plans for alternative routes, weather will be bad for another week. Summit WON'T send another clutch from another location. They won't cancel the order either. Really really bad service, bad customer relations. Spend thousands and thousands of dollars. GOING TO JEGS read more

Awesome store if your willing to drive out to check it out I regret not buying some stuff in the moment but I was on vacation traveling thru

I ordered some parts from Summit , two were delivered which I only received one of them. EFI KITS. BROCK PHILLIPS and I worked on a resolution to fix the problem in which I was a total Ahole to him, but he sorted out the issue and made everything right. It was my mistake for being a AHOLE to BROCK, summit u have a solid manager in your company. Brian Brar Las Vegas Nv read more

Great business and always a pleasure to deal with. I love the shipping rates and low prices and the beat a price is an awesome feature.

This place is great. What more can you say. I wish they had more replacement stuff. But you can't have everything. No place to put it

Thank you for the overnight shipping! DX engineering (and Summit racing) you are amazing! read more

Summit Racing Equipment - ICom-ID50, Icom BC2021PL3L, Icom BP-307. Icom BP-272. - Auto Parts & Supplies Near Me - Sparks, Nevada

I bought a Holly Sniper EFI sysytem from Summit Racing and have experienced nothing but problems with the fuel pump. The install meets all of the requirments from Holly but the pump keeps failing. I will be needing a third pump in 2 years with less than 500 total milres driven. Summit Racing refusing to honor any warranties with the most recent pump. Terrible customer service and support. Recommend finding parts somewhere else. read more

Great inventory and product selection for racing equipment and accessories. Very nice employees to he L p with purchases.

If you have not got parts hear your Missing out. They have parts people that no what there telling you to be correct and best that you can but My heavy duty towing trailer or heavy load Brake pads are way better then the factory stop better than new and don't overheat. Happy with all i have got here 15 plus years. Thanks read more

I have been dealing with Summit Racing for over 32 years. Great pricing structure, incredibly fast shipping, and the absolute BEST customer service of ANY business out there. Simply the best source for high performance and replacement auto parts on the planet, bar none. read more

This is my go-to parts store for anything I want and need for my muscle car. The service is always great and when ordering online my orders arrive quickly. I wish they had a store closer to my home. read more

Drove 4.5 hours after calling not once but 2 times and having an employee assure me over the phone both times that all their locations close at 8 only to get there at 7:30 and the place be closed. Absolutely shit experience i dont know how the hell your own employees could make a mistake like that after someone repeatedly tells them how far they are traveling from. read more

We have off-road vehicles and wanted to check out their retail location. I'm familiar with them from many years ago, but have never had the chance to visit one of their stores. Their supply is quite extensive. We called in advance and knew they were open seven days per week so we stopped in on a Sunday morning. They have a variety of items for classic cars, off-road vehicles and general vehicle maintenance. We enjoyed looking around and purchased a few items and were happy with the price and selection. We would recommend them for items that you just can't pick up anywhere and cannot get online in a short time frame. It is a good place locally to start your search. read more

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Cool place Considering I have been buying parts from there for 20 years and had a chance and go see it. Went more as a tourist however did walk out buying a Diff cover. Guys helped me out but there is a severe lack of give a shits there. Was good but customer service could have been better. All in all I got to go and it was cool. read more

Summit Racing Equipment - Entrance to show room - Auto Parts & Supplies Near Me - Sparks, Nevada

This is the most difficult company to deal with if you are not close to their store. you can't send your wife or friend to pick up your order. You can't order and pay and then have them cancel at time of pickup and rebill in your wife's credit card so she can get the parts. Numerous times I have tried and tried to get parts from summit when I cannot be present, and it is impossible. I have had to send a friend who had cash and Zelle them the money back. This time my wife is just going to try to order a duplicate order in her name and hope I did not tie up the last one of something. I call and try to get help with this problem, but Summit does not Care. not just once but every single time. Multiple times I have unsuccessfully tried to buy from Summit. It only works if I have parts shipped. If there was any other store that had the part in stock, I would boycott summit racing. I live an hour away from their store and work during their business hours. read more

I have several classic cars from 1960 to 1966 And a bought new 2000 7.3 diesel f350 4x4 crew cab. Summit is my go to auto parts place to get what I need to maintain and upgrade my vehicles. Their tech guys are top notch once you get through to them read more

When you buy performance parts from your catalog here, it's 10 times better shopping at the actual supplier store!! I could've spent more here but thankfully I just needed differential bolts for my 72 Nova!! I love that everyone that works here including the security was friendly and helpful. Can't wait to come back. read more

Summit Racing Equipment - Allyal-Vic-Luis! Cali In Tha Building - Auto Parts & Supplies Near Me - Sparks, Nevada

Horrible customer service. Shipped a day later than promised. Management didn't return my call, either. Ridiculous.

Excellent parts inventory, customer service is usually solid (the guys at the parts desk are always on point; meanwhile the girls at the registers tend to be quite snippy) but overall Reno is beyond lucky to have a Summit in town while most cities are limited to AutoZone. The clearance/returned items rack almost always has killer deals on LS parts. read more

Ordered a part from them, when placing the order I paid extra for shipping to have the part arrive on time, order sat in a ready to ship status, when I reached out to find out what was going on they informed me it was on hold and to call them. I call them just to find out they needed to verify the billing address even though it was the same as the shipping address. Now the part is going to be delayed 2 to 3 days from the expected arrival time. When I ask them why they didn't reach out they just defer the question and say that if the timeline doesn't work they will send me an envelope to send the part back. This is just a poor way to treat customers that but lots of parts every year. read more

Got some summit merchandise. Workers were really friendly and helpful. Beautiful store especially that Viper in front

Ordered parts on August 7th. I called on the 8th because the order was not processed. The support person told me that they would be shipped on the 8th out of Reno. Checked ordered status today and it still says pending. Contacted the support center today the 9th and they said, "there was an influx of orders, and they would not be shipped out until Monday the 11th". Why didn't they tell me that on Friday? The support center said that the salesmen only can see what they have in stock not what the warehouse is doing. I guess my question is why not? I am on the phone with the support center, and they should be able to give you correct answers? I did finally figure out what really happed as a friend sent me a video of him on a warehouse tour at Summit Racing in Reno on Friday the 8th for Hot August nights!! I didn't see any employees in the warehouse. If they would have told me that in the first place, I would have told my customer. As a longtime customer for over 20 years, a little honesty can go a long way. I am headed to the local speed shop to purchase my parts, and I know it is going to be more expensive, but at least the place will be honest with me. Sorry Summit Racing you lost a longtime customer over a bad excuse. read more

We received an erroneous delivery of racing tires from this company and contacted them right away. They in turn reached out to whoever placed the order and gave them our address information. A few hours later, someone claiming to be the owner of the racing tires showed up at my house and retrieved them. As soon as I found out I called the company again to let him know that they could cancel their pick up call tag. I was asked to hold the line (btw, they have some good shit kicker hold music... if you're into that) and they transferred me to a woman to inform her that this issue had been resolved in their favor (so I thought). After already spending at least half an hour on the phone with this company today (for an order that I didn't place and then to be saddled with the responsibility of holding onto their merchandise for upto 2-3 days while OnTrac picked it up), I was greeted by a woman who was both rude and ungrateful (a jerk)... who proceeded to tell me she "didn't need anymore information about this issue". I wish this woman would have given me her name so I could let you know who not to talk to if you ever have a problem with your order, but she didn't offer it; however, it was very apparent that she has a problem, and doesn't take kindly to good deeds. I think that based on the delays and confusion over the phone with these people they all need to be retrained in customer service. I'm glad I don't do business with you, and even more glad I don't expect to. PS. 3/3/23 update! UPS showed up at my door this morning looking for the same tires that this woman "didn't need any more information on" ... how about that? Talk about incompetence.... PS. 3/6/23 Another Update! This is the review that just keeps on giving... yesterday evening the owner that picked up the tires came asking if we had received a box of missing stuff he had ordered from this same business again... he said he's never going to order from them again! read more

Summit Racing Equipment - Auto Parts & Supplies Near Me - Sparks, Nevada

I am PRETTY sure this is an awesome store, but I don't think it's set up to deal with occasional non- commercial customers. If you tell them you're paying cash, THEY MEAN CASH... NO credit card! I had the feeling I was dealing with the Seinfeld show's "soup nazi" ! I knew exactly what I wanted but it wasn't out on display, so I inquired at counter # 1. He looked it up and said he had it, and then informed I had to go to counter #2 to pay for it since I didn't have an account.Guy at counter #2 asked if I had an account , I said no, I'm a cash customer. When I swiped my credit card at the card reader in front of me he said "NO CARDS...CASH!" Looks like if you want to use a credit card at Summit Racing, you will have to open up a store account for an 11.00 tube of glue! So I paid with CASH, then I was ORDERED to return to Counter#1 ! There I handed them my paid ticket and waited another 5 minutes for a tube of glue to be pulled and brought to me. It took THREE store employees to handle this simple purchase- WOW. So the store seems bright, clean, and well organized, but I definitely did not get a warm and fuzzy feeling as I left there. I wondered if I'm the only person that feels unwelcome going in as a lowly Cash (credit card) customer?! read more

One of the young blonde girls at the cashier made me feel very unwelcome she had a very rude attitude. I was just trying to purchase a hat for my dad and she told me I couldn't pay unless I had a membership, but she was very ignorant about it and didn't even ask if I wanted to sign up for one or not. I left so embarrassed because it's a retail store so you would expect to purchase a hat without any problem and I left empty handed. read more

Summit Racing Equipment - Auto Parts & Supplies Near Me - Sparks, Nevada

I bought a replacement alternator from summit. The part there app said was a direct replacement did not fit. I called to see if I could get a replacement and spoke with mike who was very not helpful said they wouldn't return it because I installed it. And it has fingerprints. I asked to speak to a supervisor and was denied, the lady I spoke with before that guy was nice and said they would except the return, but then mike said I'll have to pay for there mistake and it's my fault. now I'm down 140.00 and my car still won't run thanks summit. Don't buy from here unless you have money to burn. read more

Summit Racing Equipment - The un returnable alternator and damaged box that they sent it in. - Auto Parts & Supplies Near Me - Sparks, Nevada

Highly recommend this store My go to place for parts. They always have what I need read more

If you're a HUGE car guru like myself, then Summit Racing is your Graceland!!! They are open 7 days a week and almost always have the part I am looking for in stock. What I simply do, is visit their website, pay for my item there, then within minutes it's ready for pickup! What most people don't know is, Summit Racing matches competitors prices! You just simply go to the sales counter, and show them either with your phone or print ad, and then they adjust the price for you. This place has everything you can imagine to soup up your vehicle. They even have shirts for pretty cheap! I find the staff very friendly and inviting. Check them out! read more

Summit Racing Equipment - Auto Parts & Supplies Near Me - Sparks, Nevada

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We were going through sparks Nevada and had to stop and pick up some shirts and fun stuff from summit the store is excellent and has the best selection of high performance parts and they also had a space for new returns that wasn't able to be used for various reasons by the customers of summit race parts there killer deals by the way man if I wasn't just passing through I would rent a small enclosed trailer and would have had a load of stuff to bring home I only purchased a few hundred dollars worth of shirts and different things I took to the back counter and was not greeted with any kind of hospitality but a young woman that would have rather been some place other than there and was short and uncourteous but the rest of the staff was very friendly and helpful Great store and has a great selection read more

Here since I'm fairly certain "Your review has been submitted for approval. We will update the status of your review via email shortly. Thank you again for your time." won't make it back to my email.. WHO sells a power steering reservoir with no cap???? SLUMMIT DOES. THAT'S WHO. read more

I swear they take the longest to get parts from the back I'm sitting in a long line at the drag strip because they took 30+ minutes to bring up my boy Brian's order that he called 15min prior to pull the order that was already paid for.. I'd like to know who to invoice for wasting a total hour of my time? read more

Such a disappointment. The woman at the cashier counter could not have been more unpleasant. Maybe she was just having a bad day. She was so unpleasant that I actually said something to her about it. I wish I had her name tag . For nearly 20 years I've been a customer at the local Sparks Summit store but after today's experience I'm going to shop elsewhere for the auto and motorcycle parts that I need. read more

Great service. Easy to place an order, knowledgeable sales staff and if needed, easy to return items.