NAPA to the rescue! Damn you guys are awesome. Thank you guys for having the windshield wipers that…read moreI needed. So my vehicle needs the unique kind of windshield wiper for the rear and they had it. Also for good quality wipers they are a very competitive price. I was really happy with my purchase. The staff was very friendly and helpful. They also gave me good advice of the selection of wipers that they had. For some reason I'm not really sure but this NAPA was no busy when I went in. So I was in and out of there very quickly. It was definitely convenient for me. Also like I was saying the prices are great for the quality you get. Easy parking and easy to spot from the street. Just look for the blue building. I really like that these guys had that unique windshield wiper other wise I would have had to go to the dealers and paid an arm and a leg for it. Would highly recommend coming here for your auto part needs. Thanks for reading my review.

Let me preface this with i am and older woman under-gojng medical treatments and probably…read morehyper-sensitive. That being said here is my most unhappy and disappointing experience. We purchased a battery less than six months ago from Napa in Lake County CA. My reno dealership did a diagnostic and told me it was bad. So having my invoice, battery in the car (with a 3 year warranty) I go to this store looking for help. I wanted them to test the battery and if necessary to replace it. I was told I would need to remove the battery and bring it into the store, let them test it and then I would need to take it out of the store and replace it into my car. Other auto part stores I've worked with will test the battery while still in the car. My HUGE disappointment is that the staff didn't seem to care enough to find a solution to help me out. I am saddened that their lack of care or compassion for a fellow human and the "policy" of the store takes precedent. I was looking forward to developing a professional relationship but NOT WITH THIS STORE OR THE ONE ON BENNIE. What has become of customer service? Christy Aguirre

Wow has it been a while since I purchased wiper blades…read more The last time I did I swear they were $20 a pair. Now they are sold separately because driver and passenger blades are each different sizes. AND can range from $17 to $75 each. O'Reilly's had a convenient book in the wiper section for me to look up the size. Although it did take a few minutes to figure out the D and P after the serial numbers. Upon checking out the staff offered to help me install them. I appreciated the offer but said I needed to learn. Ya, 10 minutes later I went back in and took the help. The old ones were original and had been crusted on for 5 plus years and I Just couldn't get a grip tight enough to remove them. But sliding on the new ones was a breeze. Thanks to the staff for the assistance without any judging. See in another five years for another set.

highly recommend Cody. he put in 2 batteries in both my cars and replaced 2 different head lights!…read moretook less than 15 min each. super friendly and knowledgeable. Highly recommend!

I bought valve covers. During installation, one broke, at the stamping bend, near a bolt hole…read more I'm sure I didn't over tourqe it, as it was less than 5 foot pounds, but it really looks like it was human error, over tightening, during installation. Summit took my word and sent me a replacement. They also gave me a discount on the gasket as my old one was wrecked in the corse of dealing with the defective valve cover.

This is for a phone order. I ordered leaf springs for my second cj7 80 jeep and was told there…read morewould be an additional 19.95$. Was told by the lady that because it is bulky and oversized and weigh more. Wow! This is new to me nonetheless I ordered and when they arrived I was expecting 2 leaf springs in a box. Well they were not boxed and loose , individual ones. They were left in the dirt and pebbles, all scraped up. Yes I know they will get scraped and dirty but can I be the one that foes that? Nothing bulky or heavy or even oversized about them. Ironically I purchased a engine hoist ( cherry picker) from a competitor of yours and no extra charge for delivery. Now that was bulky oversized and weighed at least 75 lbs. if summit would care to look at my account of how much I have spent in the last two years!! Guess I am not a good customer and will start shopping around. Which I never did before I only contacted summit first and never shopped around. I get it with the fees being more fir deliveries but don't tell me they are bulky, heavy and oversized and then send them loose. I am 65 and picked one up with one hand!!!

Amazing store. dan the manager is great and the techs do good work. Joe is a major MVP at this…read morelocation shoutout to him probably the best tech in Reno.

Requested service on tires, was met with rude response because I brought the tire into the shop…read more Other customers stared at me while I was berated, totally embarrassing. Left with my tire and went to Discount Tire instead. Looked online after and realized tire prices at Discount Tire are significantly cheaper than Pep Boys. Won't be coming back!

Stopped by AutoZone earlier because my blinker bulb went out. Right away, a guy named Kevin came…read moreover and was super friendly. He helped me find the right bulb without making me feel dumb (because let's be real, I had no clue what I was doing). What really stood out, though, was that he offered to help me swap it out too. He didn't have to do that. Most people wouldn't even offer. That kind of thing actually means a lot...just someone being decent and going a little out of their way. Not many people like that anymore. Big thanks to Kevin.

This Autozone has met my Automotive needs for 10yrs. Being a Veteran they give 10% discount with…read moreID. The staff is always knowledgeable and professional. I am grateful for this great Auto store. Keep up the great work. I appreciate all who has make my auto needs easier. Thanks, Gman

From the minute I walked in one of the employees offered to help me find what I came in for. She…read morewas attentive and got me the right oil for my husband's dirt bike. I also asked her a few questions about my key fob and she was honest and told me that they couldn't program it there and gave me another option. This location is one of the biggest I've been in. It was clean and organized. Thanks oreillys!

This has become a go-to location for me for certain automotive items, as it is close by to my drive…read moreand I have always experienced delightful service at this location. I have found it to be well-staffed with knowledgeable and polite people, bright, very clean, and with plenty of parts in stock. I have mainly used to buy automotive accessory items, like hand cleaner, which I use to remove the sticky adhesive left by hook grip tape on my thumbs from weightlifting, or a magnetic extension back scratcher. For some reason, I get back itches in difficult-to-reach places, and I keep these squirreled away everywhere, like in my bathroom, gym bag, near my bed, near my computer, etc. I have bought these backscratchers here a lot, so much so that I now see they have like six in stock, when most O'Reilly's have just one or two, lol. That's the thing, you not only can find automotive parts and tools here as expected, but also eclectic accessory items, like the aforementioned back scratchers, USB chargers, keychains, carabiners, even refrigerated drinks. It's fun to shop here. A good thing about this, any O'Reilly Auto Parts is that they offer free electrical testing, like to see the state of your battery and alternator. They also do starters, but those must be off the vehicle for them to test. I have used them in the past to diagnose whether I have a weak battery or my alternator is actually the problem. And they can jump start you, for free, if need be. They can be a little difficult to access if you are traveling south on Longley Lane, as you first need to turn left onto Patriot Way (due to a cement barrier on Longley preventing left turns), then right onto a private plaza roadway. The O'Reilly can be hard to find, as there isn't a large sign on this back road, and it is easy to turn into the businesses beforehand from which you can't access O'Reilly. But this is a small price to pay for going to this wonderful location. I love coming here!

Quality work and excellent service. I have a 2019 GMC 3500 SRW. They did a leveling kit, airbags,…read moreupper A arms, Kryptonite front end and wheels and tires. I recommend them to everyone that needs work done.

Followed up with the new manager, simply put I was lied to. I was told that the under ball 5th…read morewheel hitch doesn't fit my 2500 Ram. I went to a trailer installation place in Reno, call 2 other 4-wheel parts in California, and they all will change out Reno's 4-wheel parts mistake. I was informed by this new manager that the last manager was fired for exactly what happened to me. I find this very unacceptable that I was charged for something I did not receive and now I have to deal with holes in the bed of my truck that I requested not to be installed.

After going to the location on S Virginia to buy batteries for my car remote, where the guy was a…read moretotal jerk! Super unhelpful!! We made our way to the keystone location to return the batteries that were the wrong size and it was 100% better. Sean helped us get the remote open and placed the correct size in. He made the exchange easy and quick. We will only be using this location from now on.

Andre the manager is fabulous…read more There's not a lot of difference between the auto part stores from my perspective, but the staff at this one are always great. You can check online to see what parts are in stock and this location often seems to always have what we're looking for. They have no problem with. Extra calls to confirm what they've got, peeking at parts before you buy them, returns...all the transactions are easy. Staff are great: friendly, helpful, kind. I like this spot.