I recently took my car to Big O to get my brakes inspected. The crew was so helpful and with making an appointment to drop off and come back later, it was a breeze experience for me. read more

Customer service. Our daughter was not aware of how to navigate in the automotive world, and her tire light was on, so we sent her to Big O hoping to get a fair shake. The gentleman found that the passenger rear tire was low and needed air, so he put air, then he said you may have something in the tire. Then she said, "how will I know? And he said your light will come on again,without ever checking her tire to see if there is anything in it. And when I called and spoke to Robert , he basically told me it's our daughter's fault for not knowing what she's doing. I say to Robert, shame on you. We sent our daughter to the experts. It's your responsibility to do your job , expertly. Word of caution!! Don't sent your young adult children to see Robert, he will not help them read more

I love this store. They always treat me like family. I get all my car servicing done there and they are always fair. I never hesitate when it's time to get service. I go to the Big O on Kietzke Lane in Reno. read more

Hire technicians who don't leave bolts loose requiring the axle to be replaced!!!!!! If the axle had failed, me or my passengers could have been badly injured or died. read more

I've been coming here for years, I've always received the best customer service, Rick is always so helpful and treats you as family. I love this place so much, that even after moving to Fallon.. i still drive all the way here because i don't trust anyone else. Best place in town. read more

Absolute best service I've ever had. They changed my tires in record time, and the customer service renewed my confidence in quality auto repair. read more

This was my first time going to this Big O location and it will not be my last. I ran into an issue with the Tires Plus just down the road with a routine oil check and full car inspection. During that inspection Tires Plus broke my radiator cap which caused my car to leak all my fluid. I didn't notice for about a week and while driving to work my service lights turned on. I did not have an appointment but the manager Rick told me to bring it down and they would take care of it. I was pretty desperate at this point and Big O could have sold me on almost anything to get my car fixed. Instead Rick called me with the good news that it was a $20 part plus labor. I was expecting a minimum of 500+ to fix this. If they did not take advantage of me in this scenario they never would. I appreciate Ricks professional demeanor and service that was provided. I will definitely be back for future service. read more

This level of customer service deserves no business in Reno. We brought a car in for squeaky brakes and a bad headlight when we left the brakes were squeaking and the headlight didn't work and we paid $700 Upon returning we were told that the other set of brakes needed to be replaced now and that the headlight had a different issue.... while trying to resolve this issue the manager threaten to call the police.. In what world would that require the police? The manager Rick was so defensive. He wouldn't give an explanation as to how this service would be fair. He lied. He got defensive and he threatened us with the police all in a matter of three minutes. Rick, I'm sure you'll respond to this with whatever excuse you'll make.... exactly how you made one in person today. read more

Came in for some quick air for my back right tire. Robert not only helped fill my air but gave me an additional 4 tire caps for my vehicle. High respectable and would recommend to anyone! read more

Hubby ordered a set of tires for my Mini. Dropped the car and they got to work right away. Needed an alignment too. Great customer service from the manager, Rick Loveless. Super friendly. Highly recommend! read more

Been going to Big O on Kietzke for many years. Rick is top notch along with his crew, always takes care of my auto needs. Would ne think of going anywhere else Paula B 10/13/25 read more

Stay away from this shop, I took my car here for a simple oil change. You know routine maintenance on my vehicle got a call my car was done and ready to pickup. Paid $102 for a simple oil change. When I went to start my car to leave it would hold the idle, kept dying off. Rick comes to ask what's wrong I said it's not holding, keep dying off. After poking around under my hood he says well I don't know what happened but we can diagnose to see what's happening but I'll have to charge you. At this point I'm mad!!! My car was running fine nothing wrong when I brought it in for a simple oil change and now it doesn't work. Rick said himself my car was running fine. I ended up having AAA tow my car to my house. Everything in my engine was new (I have all the receipts for it) and installed by a certified master mechanic. He took a look and stated I needed to replace my crankshaft position sensor ( which was just a month or so old) mind you my car was running fine absolutely no issues, no check engine lights, no issues with the battery etc before my scheduled oil change. read more

It's very difficult for a girl to find a car shop that wouldn't rip her off because admittedly, I am the stereotypical girl who's car knowledge extends only as far as knowing how to drive it (and sometimes I can barely do that); so when I found Big O Tires on Kietzke Lane, I thanked my lucky stars because manager Rick Loveless and his crew are not only dependable, friendly professionals, they don't take advantage. I don't know how many times I've gone there for an oil change and asked them to check other things about the car. When they do, they tell me if I need additional service but more often than not, they tell me when I don't need a particular service. What a great way to earn my business when a shop doesn't consistently try to upsell me; this is why I keep going back to them. read more

Big O Tire Stores - Big O Tires on Kietzke Lane - Tires Near Me - Reno, Nevada

The location at Old Virginia St. The person who helped me was Dan. Very helpful, when checking a noise under my car. pricing is fair, and the staff are excellent with customer service. I will return to this facility. read more

I went into Big O Tires expecting basic service. A headlight replacement and brake repair. I paid for both. I left with neither fixed. When I asked about it, the manager Rick did not just brush me off. He raised his voice at me. As a woman walking into a shop alone, I wanted to feel safe and respected. Instead, I felt completely taken advantage of. Rick was aggressive, unprofessional, and clearly more focused on selling than actually doing the work or treating people with basic decency. This was not just poor service. It was manipulative, disrespectful, and a complete lack of integrity. I left feeling humiliated and robbed. If you care about being treated fairly or honestly, do not go here. They have lost my trust and my business permanently. read more

S. Virginia location. I'm very happy. had to reset a traction sensor for me. did not cost a thing. they have always been so good to me. thank you Rick. you guys are the best read more

They could have the right hours of operations posted properly on their front window, for starters. Even the hours on Apple Maps are wrong. I was in badly need for service Saturday, 25 May, and I waited till 830 just to find out that there was nobody there to wait on me. I've been there before, the service was just OK, but I doubt I'll be coming to this place again. read more

Called to inquire about tires and Rick helped me out right away. He ordered my tires and kept me informed when they arrived. Went in and they got to work on my car right away. Great experience and definitely recommend!! read more

Big O Tire Stores - Tires Near Me - Reno, Nevada

Love Rick & Wes - Honesty, Integrity and Transparency. You don't need it they don't sell it to you. But if they recommend it, Listen to them, they know their business and what they are talking about read more

Professionals. They are fair and diligent. From the Bay Area and needed an oil change. Perfect!

Went in for a tire rotation and flat repair. Customer service was amazing! Super fast and friendly. Highly recommend this branch!

I am from out of town so I don't have a mechanic and so I called and made an appointment the week before. Unfortunately I came in a day after my appointment but they still helped me out even though they were very busy. Everything that I asked for was fixed and they got my car back to me within the same day. I was helped out by Rick, the manager. He was very friendly and super helpful! Being a girl going into a car shop, I always feel out of place, but Rick was amazing! Very transparent and I will definitely be coming back to this Big O tires for all my mechanic needs. read more

I've been a customer at other Big O Tire stores in California so I had confidence that I would be treated well here. Actually, I was greeted by a mature, seemingly experienced, and very confident gentleman and seemed assured that would continue. We wanted to replace the four tires on our Honda, but wanted two things in particular and made a big point of communicating to him - better gas mileage and a quieter tire. We were prepared to and did pay a premium for this. Unfortunately the ride was just as loud if not louder, and driving away and over the next couple years with proper inflation and service, our mileage dropped overnight by 4.3 miles per gallon and never returned to our previous marks! I felt snookered, hustled, or whatever you want to call it! read more

A series of unfortunate events led me to this amazing Big O Tires and Rick completely saving my family's trip. I had been hiking with my dogs earlier in the morning and I had hit a rock and it split my tire. My friend was distraught because she didn't have the money for a brand new tire. Rick assured us that we were in good hands and had us in and out in under 12 minutes and we were on the road back home. Thank you big O tires and a really big thank you to rick for taking care of us and showing us excellent customer service and even though it was extremely busy and there were multiple people in the lobby he had the entire store running smooth and efficiently. Will definitely be back anytime I have car issues and highly recommend if you do to! read more

Big O Tire Stores - Ricks card - Tires Near Me - Reno, Nevada

Had my tires replaced on my boat trailer. The guys did a great job of getting me in and out! Great service, great price and a great crew! Highly recommend this tire store! read more

Always straight shooters. Not pushy. Super efficient. I've bought several sets of tires here, and get my oil changed here fairly exclusively, mainly because of the free tire rotations. Since they're on the same intervals, makes for easy record keeping. They're on time for their appointments and pretty quick with all the services. The lobby is nothing to write home about, but there are comfortable chairs and free WiFi too. It's also walking distance to Franktown Corners if you need more. Good local shop with hard working people. read more

I love Big O Tires! I have been to this 1 and the location on Sutro and both are clean and clear and honest. But Kietzkie is amazing at customer service and consideration! I have a Charger and it is a pain in the butt to get the back turn light pannel off. I did the left 1 last year and it took me hours to figure out on my own. Rick popped it off in about 10 minutes and changed a bulb for me as a bonus service to a tire order...Just because he is awesome :) They also saved me from certain death by catching the drivers front tire rod going before it became a real issue a month or so ago! They are not pushy and try to find ways to help you stay afloat budget wise rather than killing you with costs to help push the business of business. Before I came here I had a credit line with Tires Plus and they sucked...They would get pushy and lie and screw things up on purpose to make you pay more. Well, Tires Plus helped push me to find Big O again and they lost a credit line with me of $3k and this is where I go now. You have choices when it comes to tires or repairs and Big O on Kietzkie is a good choice! Thank you Rick for winning me over again and again! It is a great feeling to have a reliable basic service and tire place that happens to be in my back yard...And if you were not in my back yard I would drive a distance to come here. read more

Haven't made it down here as much because the south location is a close drive. However anytime I make it to kietzke the guys know their stuff and get it done. No beating around or anything. Took in the Yota for service and she came out feeling like we were driving a cloud. Thanks guys read more

Manager Rick is a Rock star! He's pleasant, easy to work with, expert in his field, eager to help, great problem solver, fast and runs a great shop. Thanks for your help and guidance. read more

Wow Great customer service We needed new tires and an oil change and they were able to get us in right away. Our tire size was not in stock but they found them and got us back on the road The staff knowledge was awesome. I was impressed at how detailed they were about our tire history from the wear on the tires Speed, quality and knowledgeable service. They have everything you need to feel confident about your purchase. Shout out to Rick for amazing service read more

I had nothing a good service here. It was fast and the people were very professional. Taking my other car here for sure. Found my shop!

Everytime I go here the manager Rick Loveless is Amazing. He is friendly, helpful, and goes above and beyond to make his customers happy.

We've been in and out of shops with my 2003 subaru forester and nobody has really been able to figure out what was wrong until we went to this location. Amazing service and the guys really took their time to fix it up to be good as new. Customer service was amazing they were all so nice especially Rick, who walked us through everything and was so easy to talk to. i absolutely recommend this place they can do anything whether it's big or small i am very satisfied with the work that they did! read more

6-29-23 10:30am real quick I need to say Big O tires on Kietzke lane in Reno has absolutely horrible service. The gentleman at the counter was very rude, argumentative and short with me. Then he refused my business and said,"there's a lot of other places that will rotate your tires." I went over to the Pyramid store and they are happy to take my money. I would recommend never going to that location. read more

goodyear sent me here due to a warranty issue. I asked for the manager but was told he would not come out. person at the front desk said they could help. the letter from goodyear stated if they could not resolve for the manager to call. the desk person kept going into the service bay and finally came back to say they would do nothing about the warranty. I asked them to call per the letter and from the back comes the manager, I guess. very rude and tells me he doesn't have to call and won't. informs me since I didn't buy them here I could just leave. one of the more unpleasant people in Reno read more

Got new tires two years ago here. Losing air in one tire. Rick got me in and the tire was fixed without any issues. Just a nail. No charge. Great service read more

the only reason they get 1 star is because I can't put a minus. They changed my oil & didn't reset the oil change button. it came on 100 miles after oil change took it back, said they fixed it & the next day came on again. called & the guy on the phone was very rude & told me it was mechanical problem, this was the first oil change for my car. so I took it to the dealer, They fixed it in 5 minutes, haven't had a problem since. Will never go back to them. They really don't need to be rude if they don't know what they are doing admit it. read more

Pretty reasonable prices and thorough in their job, nice guys and friendly to all of the customers who come in

My daughter in law went there with a nail in tire ,was told she needed to buy 4 new tires on her 2011 Buick Lucerne,I've heard of woman being taken advantage of but this is bullshit ... Only awd vehicles need all 4 replaced when tires are not even 50 %worn was quoted 1200 dollar wtf .so if you can't repair it why not sale her one or two tires .she went to rays and got same match tire for 50 bucks .I'll never visit your store and recommend any one I know to ever shop that rip off place .you should be ashamed of yourself .now I'm going to better business bureau and report you monsters read more

Disgusting Discrimination against the elderly and disabled. Don't come here if you value human beings being treated with dignity While eating close by my mother who is in a wheelchair needed to use the restroom. The sign says for paying customers. I offered to buy something. I would have paid up to 150 bucks if not more for someone else's service who was already there to prevent my mother from suffering but he would not accept it from me. I would have paid for a set of tires I don't even care I would have. I offered. Then after posting this the owner responded she made it pretty clear that she didn't even review this review because she said that they only allowed customers to use the restroom. I wanted to be a customer and he wouldn't let me be. I would've paid for an alignment. I would've paid for a whole set of tires. I would've been willing to pay for somebody else's service. read more