I've been bringing my bikes here for about 3-4 years now. I originally bought my kids' bikes here when they were learning how to ride, and now I've come back to purchase e-bikes for them. They have a great variety to choose from. The only thing is you need to be patient, as it can take some time to get assistance--but the service is worth the wait. read more

I love coming to Bicycle Garage. The owner and the entire team are super helpful and kind (and very knowledgeable). I've been away from biking for a while since first coming here 20 years ago (to old location), and am really glad they're still here. Have had great experiences every time! They also have a huge selection of bikes and the purchase process is smooth. Reasonable pricing. Highly recommend! read more

They were incredibly helpful in helping me pick out my bike! On top of that, I once came in with a flat tire, and one of the owners took the time to explain the issue and honestly told me I didn't need new tires. In my book, that says everything--they're a fantastic local business that hires local kids and truly care about their customers. Win-win all around. I'm always happy to support this business! read more

This review is specifically for the owner Fred. Being a customer of here for almost 10 years I want to say that this review is not based on a one-time experience. My brother and dad stopped coming to this bike shop many years ago when they both felt that they were being judged when they were looking at the bikes in the store. They insisted that the Asian guy with the ponytail never greeted them when they entered the store and he would just stare at them. I always try to look for the good in people so I brushed it off and proceeded to buy not one, not two, but three bikes from this store over the years. Here is the thing about Fred. He treats you with some sort of decency when he knows you're interested in buying something from his store. However, when there is no money going into his pockets that is when you will see his true colors. To put it plainly, he is condescending when he talks to you because he probably believes he knows more about bikes than 99% of the people that walk into the store. You can also tell that it has been a long time since he has been put in check by the way he talks down on his customers. I bought a Tarmac in 2023 from the website SPECIALIZED.COM because Fred did not have that model in stock. When I asked one of his workers if they could order it, he said they could not because it was not available. The website however did have it in stock. One of their options is to have it delivered to one of the local bike shops that carries Specialized bikes. What Fred does not want people to know is that as a bike shop that sells Specialized bikes, he is obligated to build any bike that is bought from the website and delivered to his store. I also bought carbon rims from the website since they offer 15% off for first time customers. When I came to pick up the bike and the rims, he literally yelled "I am not making any money!" That is when I knew what he was all about. For me, that was the last straw. I will never spend another dollar here. To be honest, this store would be much better if Fred never spoke to the customers directly. For the most part, Tina the manager, the sales staff and the mechanics all do a good job. Even the previous staff with Camacho and the manager Scott knew how to treat the customers. Fred may know more about bikes than his staff but he does not know how to talk to customers. I also heard that the previous staff pre-pandemic were all let go due to missing inventory. I am not saying that stealing is right. However, if you treat customers and your staff poorly, then it will come back to bite you. Karma is real. One last word of advice is to ALWAYS get a second opinion from another bike shop when Fred tells you what your bike needs. I found out what he suggested with my brake lines was not altogether necessary and would have cost me more than double had I followed through with his advice. read more

Fred and Tina were welcoming and informative on the bike I purchased. It was worth the trip from SF to see them. I purchased the Bike read more

Have been going here for years. Wife and I regularly purchase bikes here for our annual gift giving. Fair. Not always available but generally give good advice and guidance. read more

Horrible experience, lady up front has no customer service skills , I had a repair done that was awful I ended up taking it all apart and fixing myself, I got no receipt, no one even looks at you read more

Customer service at the Bicycle Garage in Fremont California is awesome! I got my e-bike on the same day...absolutely love it! Thank you read more

The Bicycle Garage - Bikes Near Me - Fremont, California

Tina was so wonderful helping us with purchasing a new e-bike. She didn't pressure us at all. In fact, she even informed us that the updated model will be coming out in a month and suggested we wait for the new model which we did. Our experience have been great for the two times we had purchased the bikes. read more

The Bicycle Garage - Bikes Near Me - Fremont, California

Exceptional customer engagement! Friendly and professional throughout the transaction. Their product guidance was specific to MY questions which made finding the right product easy and accurate. Thank YOU! read more

My boyfriend has been a loyal customer to the Bicycle Garage and loves supporting small businesses. However this last experience we had with Mac was horrible and we will not be returning. They had promised his bike would be ready in a 9 days (10/02), and would send a quote after one. After 9 days of hearing nothing from them, he called and was told they would need another 3-4 days because they have to order a part , meaning they clearly hadn't looked at his bike even though it was many days after the bike return date, and the original work order stated it would be done by 10/02. He called again after the 3-4 days and was told the bike still wasn't ready and they haven't even started the repair. They promised the next day it would be ready, it wasn't and they said come back later and they'll get it done. TLDR; it took them 2 weeks to give us back the bike and zero communication. They also tacked on a new chain and the labor fee even though that wasn't cleared with him before picking up the bike. When confronted, Mac was extremely rude and said "we are busy" as a response to why the bike took so long - again this was 7 days after the promised return- and "we bought the wrong part and had to wait for a new part". They offered no apology or any sort of understanding. Disappointed that we'll have to find a new bike shop because we liked them, but this is absurd and unacceptable. read more

The guys at the Bicycle Garage are very helpful and courteous. I would definately go there again for any issue with my bike.

Fast Bikes has been around forever -- at least 40 years at this same location from what I can remember. Still to this day, they're dependable and fair-priced. The employees are always friendly, knowledgeable, and respectful. I really appreciate Fast Bikes' culture and consistency over the years. read more

The Bicycle Garage - At - Bikes Near Me - Fremont, California

We ordered an electric bicycle for my wife this year. As we were unsure what to buy, we had narrowed our choice down to three possible models and went to several shops to see the options. At the The Bicycle Garage they took the time to carefully listen to what we were looking for, then showed us one of the possible models we had previously identified, but also showed us a few more that we had not known about. We ended up with one of that alternatives they showed us, and they matched the online Black Friday deal from the manufacturer. It was a some assembly required out of the box, but the shop took care of the assembly and handled the backorder of some additional items that did not arrive with the initial order. The bicycle has been great and my wife is enjoying riding it literally every day (rainy days excepted) read more

Came to this shop today for a simple flat repair. Came right at opening and was told it would take 30 minutes. The woman at the cashier asked if I wanted to wait or come back and I said I'd come back and she said I'd get a text when it was ready. An hour goes by and no text so I called the store. When I called the same woman answered and told me it was not ready and asked when I was expecting to come and pick it up. I was very confused I told her I was told it would be ready in 30 minutes and said okay come in 30 minutes and hung up abruptly. Honestly I'm concerned if I never called they would have never gotten to it and I shouldn't have been told this simple repair would take 30 minutes if that was not the case. At every interaction it honestly felt like I was burdening this woman. This is likely the one and only time I'll be coming to this store. read more

I had taken my Sonders electric bike to The Bicycle Garage on Oct 19, 2025 since I had a flat in my front tire. They said they fixed it. I got it home in my car and then parked it in my bike garage. The bike has been sitting there without me riding it a single minute until this morning (3/21) when I opened the bike garage only to realize that the front tire had lost all the air and was flat. I called them and they said that since it was around 5 months they will not repair it for free and that I had to pay them again to repair it. I am very disappointed in the fact that they did a very shoddy job in the first place and when I was giving them a chance to fix their problem they did not trust what I was telling them. VERY BAD EXPERIENCE THEY COULD NOT FIX A SIMPLE FLAT TIRE I WOULD NOT TRUST THEM WITH ANY OF MY FUTURE BUSINESS. read more

A great bike shop. Tina, Simon and Mia are adorable. The rest of the crew are very helpful and knowledgeable about all things about biking. Great service all around. read more

Here's my experience: Their website said they had something in stock. Called them the 1st time. "oh yea we may have a mismatch in our database, it must be in our SF location, we'll call you back" days go by. Called them the 2nd time. "oh yea it's you, we're still looking, let me get back to you" days go by. read more

This bike store has practically all types and models of standard & eBikes, with large inventory. On top of all, they provide the best sales and customer services. read more

Met owners Fred and Tina of The Bicycle Garage. Has been around for over 15 years I think. What a great selection of bikes! Looks small from the outside but inside is a mass amount of different new and used bike selections. I didn't know there were so many kinds and brands. They sell many brands. I am a regular biker trying to get in shape and it's refreshing to be outside and not cooped up in the house. Spoke with the owners and they gave me a good education and tips tricks about owning a bike. I got an education on different types of ebikes which I am more interested in and still shopping around for. Even the rules of the road were explained was something new to me. Definitely, come here to get your bike or at least, be educated about them. They sell good quality new and used bikes at decent prices. The staff here are great people and good customer service. Will help you out. [65R, 2023] read more

Extremely unprofessional employees and management. I have never been treated this poorly in any establishment. I was berated by an employee and when I requested to speak to a manager, I was verbally accosted. This business should be shut down, avoid at all costs. read more

Great selection and super friendly & helpful customer service. Found a steal on last year's model!

My friend was hit by a.car and his Wheel was bent! I took it here to see if it could be repaired. The Owner was very helpful. He turned me over to Tom. Whom said they had a wheelchair donation team! The wheel was ruined! The driver didn't even stop! So Tom Called and we picked up a new used slightly wheelchair that was better than the one that is out of commission! He has just purchased said chair and this was an incredible help! My friend was so relieved and happy thanks Bicycle Garage! read more

The folks at The Bicycle Garage were great..I bought my ebike Ride1up Lmtd for an overall bike service..chain, brakes, tune up etc.. It need a bunch of stuff done . The pricing for their work was good and the bike feels like new again!! read more

Great customer service and product recommendation based on how my son will use the mountain bike.

Good service. Happy that they sell Armadillo tires. Like that it's locally owned and has been a longtime Fremont biz.

Kayden and Andrew ALWAYS takes care of my mtb needs and gets me on the trails. I'm so glad he's around. Feels great knowing he has my back. He understands great customer service which is very rare nowadays. There's no one else I'd rather have servicing and maintaining my Ibis. read more

Terrible customer service. Walked around the store looking at their selection of bikes for several minutes and was never greeted or asked if I needed assistance. Going to purchase a bike today but it won't be from this place. read more

Staff here is really friendly to work with. Helped me choose the right size and style of bike. Good quality of the bikes sold here!

Had two bikes fixed and serviced here recently--great experience all around. Communication was super easy via text and phone, pricing was reasonable, and the turnaround time was quick. Highly recommend! read more

Purchased a bike here recently. Amazing service highly recommend this place. Also love the shop dogs read more

Staff is knowledgeable compared to big box stores,Fred was a great help with making up my mind,and also putting some weight in my pocket

Called before I went in to see if they had the bike I wanted in stock. The lady that answered the phone was very helpful and kind. I asked if they would honor the sale price on the Specialized site, and she said they would. Came in to pick up the bike, and was helped immediately by the young man at the counter. Would definitely purchase from this shop again. read more

Walked in and neither of the staff even after looking at me greeted me and said can I help. Walked around for about five minutes. No one greeted me. Finally asked the mechanic who was working on a bike if he had any E mountain bikes, cause I'm in the market for one right now. He showed me the only two that they had. kind of poor selection . very poor. I said thank you and continue to look around. Nobody yet greeted me even after mentioning that to him. Terrible customer service and even worse e-bike selection read more

Outstanding service and experience to pair the bicycle with your level of interest! The business has celebrated 27 years and Fred shared insights about the effects of the pandemic and current trends within the bicycle industry. Their second location opened in 2017, and has more e-bike sales than traditional bicycles. We were also treated to an explanation of the Hexlox, which is a coded magnetic locking system, replacing fittings on the bike. read more

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So expensive and take customers as fools. If you need repair bike don't come here, Unexpectedly bundled sales to customers and deceived consumers. read more

plenty of parking outside for the cars and plenty of parking inside for a whole lot of bikes As soon as I walked in, I was politely greeted by a staff member. Asked if there was anything he could help me with. When I said no, I was just looking he politely let me know to reach out if I needed anything . I was really impressed by how much inventory of bikes, bicycle gear they have. Plus you can go here if you need bike repair. read more

Kayden was very helpful and awesome customer service 10/10 A very honest employee and down to earth he would be 1 of the reason why I would come back. read more

Came here to buy a bike for my commute. Came in and got help from Andrew immediately. I asked about the bike I was looking for and he quickly got it. He helped me with sizing and even recommended a bike brand that I originally wanted. Tried the bike. Andrew made the necessary accommodations I needed and even had good recommendations. I highly recommend this place!! read more

The Bicycle Garage - Bikes Near Me - Fremont, California

I want to thank Kayden's help when I visited the store a few weeks ago. I bought two S5 bikes from him. One was ready to go and another one not yet assembled. When I told him really need to use the bike in next day, he accommodated me and got the bike ready for me to pick up right before store closed. If you shop in this store I recommend you to ask for Kaden. read more