After my partner discovered that our bikes had flats, we quickly called this place to see if they…read morecould take us in. Chris was extremely friendly and informative over the phone and we brought the bikes in. He gave us really helpful info regarding the bikes and helped fix our damaged tubes and helped so much with other parts of it without charge. This person is a pro and doesn't charge an arm and a leg like other places. We definitely found our go to place here!

Outstanding bike shop! Chris is super knowledgeable and honest, definitely the place to go to buy…read moreor repair a bike.

I came about a half hour before closing. The store was very clean and quiet. They had a variety of…read moredifferent Trek bicycles, as well as e-bikes. Chris was very patient and knowledgable. She was able to answer all of my questions and help me find the perfect bike within my price range.

I bought my mountain bike here because it was a screaming deal on year-end clearance. They are nice…read morepeople but my experience with their service department has been disappointing. On my first ride after I picked the bike up, the brake lines were full of air, enough so that my front brake was not really functional. When I brought it back to the shop, I also mentioned that the chain was skipping off the cogs under load in the higher gears. They took care of the brake problem, but I literally had to go back three times before they warrantied the cassette, which fixed the problem. They just kept adjusting the derailleur. I don't think they test rode it because they would call me and tell me it was fixed. I finally had them go out the back of the shop with me and ride along with me to show them how it skipped. The other issue was the bike started shutting off (it's an E bike) when I would hit rough sections on the trail. I had to take it back multiple times before they finally warrantied the battery and mounts. Each time I took it in they would call me and tell me it was fixed. I would go to start a ride and within a very short period the bike would shut down again. I get that this is a problem with the bike manufacturer and not the service department, but a quick search on Reddit revealed that this was a known problem and a warranty issue. It shouldn't have taken multiple visits and so much time with the bike in the shop to get it corrected. Most recently, I took it in to have the brake lines bled, and when I picked it up, one of the mechanics told me that the back brake was making noise. The service manager said that couldn't be anything they did they just bleed the brakes. However, when I got home, it sounded like a bagpipe every time I hit the brakes and it certainly didn't do that before I took it in. I think the brake pads got contaminated with brake fluid. Also, the retaining clips that keep the pin holding the brake pads from falling off were missing from both brake calipers. I called and spoke to the service manager. He told me that the clips aren't really necessary as long as you keep things tight. I asked if they had them in the shop and if I could come get them and he said he wasn't sure what part I was talking about and he would have to look at them. At that point, I just ordered a new brake pads and clips on Amazon and I'm done with this shop.

Started looking into an e-bike and it was here and trek in the village. Trek was nice but their…read morebikes were a bit pricey. So I came here. I'm glad I did. Both Kyle and John were knowledgeable and helpful in answering all my questions, giving me tips and pointers, and things to consider. They even told me about the AVA program that gives free money for the purchase of an e-bike. I'm waiting for that to come through, so I can purchase my new bike.

My wife and I cannot recommend Castro Valley Cyclery enough. We've been researching and testing…read moree-bikes all over the country, and John and Kyle are hands down the best in the business. Their level of expertise and professionalism is unmatched. They took the time to answer every question and helped us land on two Velotric Discover M's! If you are in search of an amazing local bike shop, look no further. John and Kyle at Castro Valley Cyclery are amazing. Truly an exceptional experience.

We had such a wonderful experience at Alameda Bicycle! A huge thank you to Draco for going above…read moreand beyond to help us find the perfect bike. He was incredibly knowledgeable, patient, and genuinely cared about making sure we found the right fit. The kids' trade-in program was such a fantastic idea and made upgrading to a new bike so much easier. It's great to see a shop that encourages kids to grow with their bikes while also making cycling more accessible and sustainable for families. From the friendly service to the thoughtful programs, Alameda Bicycle truly sets the standard for what a local bike shop should be. We're so grateful for Draco's help and will definitely be coming back for our future bike needs. Highly recommend!

Very disappointing experience…read more I brought my bike in for a simple flat-tire repair and was told it would be ready within 24 hours. Near the end of the following day, I contacted the shop to see when I could pick it up, only to be told they didn't have the correct tube and that the repair could now take another 2-8 days. That's a pretty significant difference from the 24-hour turnaround I was quoted. If the shop didn't have the necessary tube in stock, I would have expected them to tell me that when I dropped the bike off--or at least contact me when they discovered the problem. I was really hoping to find a good local bike shop on the island where I could bring my bike for routine repairs and maintenance. Unfortunately, this experience has me looking elsewhere. A simple flat repair shouldn't turn into a week-long wait, especially when I was originally promised 24 hours.

The paint was pretty beat up on my vintage Atala. Rick offered to restore the original, but I…read morewanted a new color on my old frame. We discussed colors, using Pantone colors as a reference. Inspired by vapor wave, we landed on a Sailor Moon palette of deep purple, magenta, and white (with a few gold accents). The pin stripe around the lugging is really clean. Excellent work! She's a beauty now. Rick talked me out of an additional blue color block and I think it turned out really great. He even polished the chrome fork and applied topcoat over the decals so they won't fade like the originals.

Rick is a one-guy operation. He started work at D & D (Dan and Dean) when he was 16 and has worked…read morethere ever since, and he's in his low 60s now. He painted most of Tom Ritchey's frames from the 70s and 80, and Gary Fishers, and thousands of other mid-to-high end frames. He knows his craft and does a great job. He's painted frames for me, at least fifty frames for my business (Rivendell), and his work is spectacular. I sympathize with the reviewer who had decal-obtaining problems, but decals don't come easy, especially custom ones, and Rick isn't going to scold his long-time sources for being late. Everybody in the loop has a story and a reason, and sometimes you have to dig deep and wait till your number is called. I've never known Rick to be rude, and I know him well enough, and have known him long enough (40+ years) to say that it's more likely that the customer misinterpreted Rick. I have never seen him talk meanly about anybody or any customer. I am not denying the one-starers their experience of feelings, I'm just saying what's been my experience. Also--one final thing: When we have a rush job, or something we really want fast, he tells us we have to wait our turn, too. He values his regular customers and doesn't give cuts to us, and that's a good quality, too.

Actually I was planning on writing a negative review however , after a few events that took place…read moreafter I got frustrated,the owner and the mechanics attitude was quite impressive and eventually my point was accepted and , eventually after a bit of headache ,I feel taken care of and heard. so overall I think this is a nice place. People make mistakes but overall the repair was very well done and it feels good now

Pains my heart to give any 1 star review for small businesses…read more But I ordered a Veloric folding bike on 3/17 so I can reduce use of my car. Especially with gas prices. I also live in Walnut Creek and decided to go with a more "local" (used to live in Alameda) shop. Originally I was going to go for an Letric bike, but got convinced to go for the Veloric. So Vivee was nice enough to let me test ride one that was in the shop for service and I decided to buy one, but they didn't have any in stock. She asked if I can use Zelle and I wanted to use card, but she said she would face a 3.5% fee. Ok sure. We also bonded over tennis as well since my brother played and her kids play it and she was a hitting partner, which we found funny. We go over the options on what the bike looks like, what options I wanted and add-ons. I got a date of mid-April, probably more on the early end for me to pick up including assembly and shipping. Veloric would take 3-10 days to ship (from their site for direct to consumer) and then it would take time to assemble. So I presumed, ok, maybe it's quick and coming early. I'll call! I text Vivee on March 20 and she said she would check Monday when she got back. I didn't see a response. So I text back on Monday to check. No response. I call the shop (no response). I text again (no response). It's now 4/7 and yes I called and left a message on the phone and text. So the lack of response + Zelle payment + reviews I didn't read up here = panic. I decided to go and call Veloric to see what's happening. Veloric told me to try to work it out and confirmed there was a fold 1 that was delivered, but they couldn't confirm this was mine. Vivee did eventually answer the phone on 4/9, but said she was waiting on the shipment and said that she ordered a pallet and blamed the tariffs for the delay. So I decide to go in 4/23 when my bike was supposed to be there, but it turns out it wasn't. She told me she was ordering a pallet and she would install my bike first. She also said it was difficult to talk to Veloric's customer service team since there were trade shows. Turns out she lied. I had been in contact with Veloric's customer service team since March because I read some of the reviews and there was a Reddit post on them buying a bike there with a few other horror stories on people getting repairs and either never getting them done and having to pay upfront. Veloric told me they had not gotten an order from Westside Joe's since March 16 and I had come in on March 17 to order my bike. I truly wanted to support a woman owned minority business in my hometown of Alameda. But unfortunately, they are unable to be transparent on ETAs to the point where the manufacturer had to check for me and now I have to dispute with my bank. I've also posted my story to Alameda Peeps, and it looks like there are more horror stories. Moral of the story: It's great to shop local, but please be careful on who you chose to do business with.

Me and my friends came in to get snowboarding gear. A sales associate named Jeremy helped us and he…read morewas so great. He was so kind and knowledgeable about everything there. He gave us great recommendations and made sure we all got the best deal possible for what we got. We got everything at such a great price point and could not be happier. Thank you Jeremy and the Sports Basement team.

Went to here a few times in the past when I still lived in San Ramon, California. This place is…read moresupposed to be like a Dick's Sporting Goods but with more variety of sports equipment and other related products. As well as better quality since it's like a private owned business and not a public one. The service overall was good at this place as the employees were helpful with guiding us to find stuff we were looking for. As well as helping my brother find a new bike for him to ride after his old one fell apart. When it comes to value that is where the problems set in as to why I am giving this place a 4/5. Lot of the stuff in this store is expensive and I do mean EXPENSIVE. It could be close to like 120 dollars for a pair of shoes which seems to be way more than most other retailers. And most of the other equipment could range up to 200-300 dollars as well which can make it frustrating to figure out what to spend your money on depending on the need. At least the store has plenty of equipment to choose from, as well as a range for you test stuff out and other useful features for equipment you want to rent. But I would only go here as a last resort if you can't go to a Dick's or find good pricing.

Yeah Bike did an incredible job getting my mountain bike back into top shape. The work was done…read morequickly for a fair price. Charles took the time to explain what needed fixing without trying to upsell me on anything unnecessary. I took the bike back out and it feels like new. The shifting is crisp and everything runs great. Definitely my new go-to bike repair.

I found Charles on my local Nextdoor newsfeed chiming in with authority on some bike advice posts…read more He's a great resource for us! He replaced a failed rear shifter ("derailleur & hanger" as I now know) and tuned up a couple of bikes that needed some TLC. He got the job done at great value and all three bikes are riding well and shifting smooth for our fitness goals and adventure fun.

Came in and talked to Joaquin about ebikes. Super helpful and answered all my questions! I super…read moreappreciate it. I wasn't planning yo buy anything, but he didnt treat me any different. Hopefully ill be back when I am ready to buy an ebike!

After dealing with HIGH FIDELITY type attitude on the phone from two other bike shops I called to…read morehelp me fix the errors I made in constructing my new bike--basically "well that's what you get for doing it yourself" sneering(yeah, uh, that's why I'm trying to give you business...?)--I called this shop and spoke to Zee(if I['m spelling that correctly ;)) who said sure and I brought it in. Not only did he fix everything I did wrong, he improved it and gave me a lot of valuable advice on how to avoid those errors in future. And was very nice about it too, and also funny. So they've now got a customer for life. I knew I did it wrong. I just wanted someone to correct my mistakes. And he did that. Many, many thanks for not making me feel like an idiot who does not deserve a bike. Great shop,. highly recommended.

I'm so glad I took my bike to this shop for service. It was a great experience…read more I have a vintage English 3-speed, which seems like a much simpler bike than the modern versions, unless you need a part & then enjoy your wild goose chase. I hadn't ridden the bike for several years, because it needed some attention & I have not had the best experience with getting service for this bike. But this month my desire to ride was greater than my aversion to inattentive, poor service & I did some searching and found this shop in my backyard. Wow, did I have a different & very positive experience. At their request, I took the bike in before my appointment to assess what was needed. I felt they were generous with their time in assessing the bike. I raised a concern & they really addressed it & devised 3 possible plans of action, based upon what happened when they started the work. The work came in under budget & I spent the difference (plus some) buying a lock that should make my beloved bicycle much less attractive to thieves. The gentlemen were good to my bike, good to me, seemed to enjoy each other's company & the work they do. This is a mighty fine shop & it's where I'll be doing business.

Best cycles shop in Alameda. Super knowledgable and expert repair. Honest, reliable, easy to work…read morewith and schedule. I can't say enough good things about them. Go here.