Amazing service and best price. They actually answer their phone when you call, got my daughter's bike done early and did a great job on it. Really made her birthday special. read more

David gave great service. Helped my wife pick out exactly what she needed/wanted. We're giving a bad review because when we were in the store buying my wife FX2 bike he said if we were unsatisfied with it we could return it for a full refund. Yet when I called to tell him in advance we wanted to return it because the bike was too heavy for her he told us that they don't accept returns. read more

Kid's Trade-Up Program is a win win. I just traded in my son's 20" Trek Precaliber after three years for the next size up and saved $200. I believe they refurbish the old bikes and donate them. Let's keep our old bikes out of the landfills and give them a new life. read more

Terrific service! A perfect bike shop experience! The staff is friendly, patient and expert. Reasonable prices and fast repairs . Thanks Dave and staff!!!! read more

Took my bike here for a basic tune up as there aren't too many bike shops that actually focus on good quality road bikes; they seem to all be casual bikes or eBikes these days like the place on Park Street. Booking an appointment was very simple and I took my bike in the day before very quickly. Bike was ready the next day by around 1 PM and after riding today, they really did a good job and cleaned it up nicely. Given a tune up is a relatively standard rate at bike shops these days, it always seemed hard to pick the place, but with the service I got here, they've now got a regular customer in me. read more

Very honest , friendly and excellent service. Very clearly explained the repair service. Highly recommend.

People were friendly and helpful. Came in for a new tube for my bike and they were very helpful and quick He showed me that I was missing a piece and took care of everything read more

This place is great. I bought my bike here in 2012 after going to a lot of different places to check out the bicycles. Ultimately my decision was based on the bicycle itself, but there were some places that I really didn't want to buy a bike at, whereas this place I really did. The staff is good, the bikes are good, and they have the accessories you need, all without being too much. Like, I got a reasonably priced bicycle, and they don't try to oversell you or anything. Also, if they are busy when you walk in, they acknowledge you, so you don't have to wonder. Recently, my bike broke and I took it there to be fixed. It ended up being just something bent out of place, so they bent it back and also adjusted my seat for me, no charge. Now that's great service. So glad I bought my bike here. I always go here for any accessories or other bike needs, it is the best in Alameda in my opinion! read more

Best bike shop I've ever been to...it's not gigantic, but there's always a good selection and the repair/tune service is excellent. Harry, Josh, and David are knowledgeable, personable and professional...focused on practical, accurate advice based on your actual interests and needs. Cycle City often has a few previous year models on sale, a great selection of supplies and accessories and the prices are always reasonable...great overall value. This place is a true local treasure...recommended for any skill level and all ages. read more

The crew at cycle city is fantastic. Always happy to help with even basic questions. Quick, reasonable and very competent service. O highly recommend Cycle City to purchase or service your bike! read more

Exceptionally competent, caring and friendly service. I sought their advice for my cross country bike ride (Portland OR to Portland ME -- 4,331 miles). Their technicians (Harry, David, Josh, etc.) are also serious cyclists and have extensive real world experience with all kinds of cycling, including long distance touring. The bike they recommended, I bought and they customized to make it even more suitable for such an endurance ride was awesome. It took everything I threw at it -- 4 mountain ranges, thousands of hills, many miles of gravel, etc., all virtually trouble free. I can't thank the team at Cycle City enough for setting me up right for my epic adventure. read more

This is a great local shop. I mostly knew what model I wanted when I came in and they had some options available. I did end up having to order but I felt super confident that I was getting the bike I wanted. When it arrived we all made sure the bike was right. It was perfect. The employees made sure the seat and handlebars were the right height. This shop is everything you want in a local shop. Great service from start to finish. read more

The guys here we're awesome. They don't pressure you and make sure you fully understand what you're getting and help match a bike and accessories to your needs. I was iiffy about spending so much on a bike but I'm so happy I chose to invest in a good bike from them. They help do check-ups and maintenance. If you get accessories, they install in a timely manner. I've recommended a friend and now we go riding with our bikes. We both had a great experience. Definitely recommend them to anyone in the area. read more

Cycle City - Trek FX3 - Bikes Near Me - Alameda, California

Very knowledgable staff. Some of the techs are a little bit serious, but they seem to know quite a bit about the bikes. So I'd rather have someone who knows what they're doing. For the repairs, they got it done faster and less expensively than estimated. They also had good updates by phone and text. All great! read more

Not only did they sell me a great bike, the modifications they installed were amazing. David helped me think through what kind of dropper post to get, and the granny gear they threw on was perfect. My only complaint is I wish they were closer to where I live. read more

Feels like you have a friend who is a pro bike head, who likes helping you fix your bike. I got a bunch of kids who are tough on their bikes and Harry and team are my new go to bike gurus. read more

I was ready to buy a new bike and had done some basic research to narrow down what I wanted. I am so glad that I visited David and the crew at Cycle City! David worked hard to understand my needs in a new bike and led me to some gravel bike options. Lucky for me, there was a great Trek gravel bike in stock that I was able to take on a test ride. I loved it and ended up taking it home - actually, had to leave it so staff could get it ready for me to take home. A couple hours later, I received a text that my bike was ready for pick-up. I am very happy with the whole experience of getting a new bike. Cycle City staff is very responsive to needs and worked hard to make sure everything was right with my new bike. Also happy to support a local business here in Alameda. read more

Staff was super helpful. We came in with ridiculously expired helmets (didn't even know the dates were in the helmet) and there was no shame or judgment! One employee (Darryl, maybe?) helped my daughter and I with some intro questions and myself looking for a better helmet since I now have an e-bike. We did some more looking. Then soon after, another employee (didn't catch name, but very slight accent, very friendly) helped my daughter size a helmet. After we purchased one he graciously helped her size it again! I used to come here to get my bike tires fixed when I had a flat (is it obvious enough I'm a novice) and they were always friendly and efficient. Great service, both guys nice/helpful, will continue going to this local spot! read more

Stellar service! Popped in to book a service and as with all the bike shops in the area there was about a 3 week waiting list. Pandemic Problems! But the guy at the counter took a look at my bike and did a very quick brake line lube and even was kind enough to give me tube caps and some nuts so I can inflate my tires easier. Just these two things alone enabled me to enjoy riding my bike so much more whilst I waited for the actual service. Now after the service - dam - my bike shifts like a dream. Having gotten used to clunky sticky gear shifts, it still surprises me when it just transitions up and down the gears. When picking up the bike, they all jump in making sure you get served quickly and then did a quick check on the bike before handing it off. Will always bring my bike here, even if the 'other' shop is closer. Great job everyone! read more

Service is top notch and without peer, and there is no arrogance or "attitude" with the staff or owner. read more

Cycle City - Mark, after completing the 2015 Seattle-to-Portland double aboard his trusty 2005 Madone. - Bikes Near Me - Alameda, California

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I purchased an expensive Trek road bike last year with the assistance of David after riding an Eddy Merckx for about 25 years. (Today's mid-range Trek's are so much better than a 25 year old Merckx that at the time was among the best.) The entire buying experience was excellent as has been the service since then. I should have wrote this review after I bought the bike but better late than never. What prompted me to write this today was the service they performed on my bike today. I went in only to get a new rear tire. When changing the tire, "eagle eyes" Josh noticed that the rim was defective. He immediately changed it out as it was covered by Trek's warranty. Even though they did not have a spare rim in the correct size, they took one from a bike in inventory as they know I ride daily and would be grumpy if I missed a morning ride. I am not sure many shops would have done that and I am very appreciative. They also made some adjustments and cleaned up my bike so that it looked new when I picked it up. It's a pleasure doing business with Cycle City as Harry, David, Josh and David always treat me like a king and they are appreciative of my business. Thanks guys! read more

Cycle City - Bikes Near Me - Alameda, California

I've never been treated better in a bicycle shop! I brought in a mountain bike that I did not buy there, had a simple question about the seat post, and Josh got right on it, making numerous adjustments to the shocks and seat post, and had me out the door with my bike performing perfectly. So not only did he get to work on my bike as soon as I rolled in, but there was no charge. Had a nice conversation with Dave and Harry also. These guys are awesome! Small disclaimer: They do know me and I have bought several bikes there. As others have posted, it sounds like they would treat you just as well if you came in for the first time. read more

Thank you Ellis for helping me with my bicycle. I just purchased a used Schwinn cruiser that had been sitting in a garage for awhile and the back tire was flat. Ellis helped diagnos the issue and within minutes I had a new tube and a chair adjustment to fit my height. These guys are friendly and knowledgeable. Prices are very affordable. Thanks again!! read more

I've been a loyal customer to Cycle City for 10 years and felt that it was time that I updated my review of the store, Harry, and the rest of his team. When I first bought my road bike in 2008 I didn't really know what to expect about the world of road cycling. In fact, I calling myself a total noob is probably the most appropriate. Every time that I had a problem, a question, or needed guidance, Harry or his team were able to help me, not only with a smile and courteous service, but also by going above and beyond what is expected of average service. I've not had many services completed here, from swapping grip tape or chains, to upgrading tires or components. Each time Harry or one of his associates was attentive and patient with me in walking me through the steps. The result? I've recommended Cycle City to four friends of mine, all of whom have not only bought bikes but have also come back to the store for repeat business. Harry and Cycle City are a solid business, I'm so happy to be one of their patrons. read more

Customer service is just amazing! Brought my bike in thinking I had a "brake" issue, but immediately, they saw my problem-handlebar twirled around too many times. I felt so dumbfounded! They helped me untangle & tighten my front brakes. The staff here is incredible-honest & genuinely willing to help you ride comfortably right away!!!! They certainly made my day! Highly recommend Cycle City for all your bike needs, concerns, etc. Hard to find friendly, honest to goodness knowledgeable staff like them! read more

Amazing shop. These guys are true professionals and treat every customer with patience and class. I've come here for multiple tuneups and some minor work on my bike and they always take the time to give me their recommendations and explain what needs to be done. They guarantee their work and happily make adjustments if you come back in and aren't quite satisfied with how your bike is working. Personally, I love that they don't act superior and condescending if you're not a bike expert, like some hipster bike shops. Their service prices are a bit higher than some other shops, but the friendliness and superb customer service completely make it worth it. When it's time to upgrade to a new bike, I'll definitely be coming to Cycle City to buy it. read more

I'm from LA, and whenever I travel I take one of my bikes and explore the neighborhood I am in. I was riding along and saw Cycle City so I thought I'd stop in and get some local info... I spoke with a very helpful guy named David who told me about an awesome taco truck (Tacos mi Rancho) and how do I avoid the part of the Embarcadero that was under construction. All in all, great information for me since I've never been in Alameda before... The store was clean, and well stocked. I wish they would've sold T-shirts or stickers because I would've bought something to commemorate my visit... But when I come back to Alameda I'll be sure to stop in. You should too! read more

I highly recommend these guys for both their quality of work and amazing customer service! I really needed my tire fixed tonight, and they were nice enough to stay open a little late so I could get there. Which was especially great because my tire is hard to fit. A special thanks to Josh, who apparently has a magic technique for fixing tight fitting tires, and who got me back on the road so I can get to work tomorrow. Anyway, if you need a bike or bike service, I would absolutely suggest visiting Cycle City and their expert staff! read more

This place is awesome they are very help full with great bikes they fix them with no questions ask yes the bikes are priced high but well worth every penny read more

I bought my bike at this store about 15 years ago. Since there have been different store owners, brought my bike in left it for a few days and after tuning the bike up ask me if I purchased there? I said yes many years ago and told me NO CHARGE. They are a good bunch all of them. They did a great job on my bike. read more

As a first time buyer, I was unsure what bike I truly wanted but I had an idea. I talked to Elis, told him what I like and what I dislike and what I was looking for. We looked through their inventory, and didn't find it but as we were looking Elis thought of searching for one online, he had a specific bike in mind that he thought might fit my requirements. Boy was he right, he showed it to me and I said this is it! It is just was I was looking for I ABSOLUTLEY LOVE MY CROSSRIP BIKE! Thanks Ellis you did me a solid. I'm so happy with my purchase. Overall, The CYCLE CITY team knows their stuff! Truly helpful! I will definitely be a returning customer. read more

This place it's the absolutely love this place the staff is super friendly and the quality of the bikes are amazing I am a regular and will continue to be a regular thanks guys for everything you guys are superb read more

Cycle City - Bikes Near Me - Alameda, California

I love this place. My family now owns four bikes from the shop! It doesn't seem to matter how long it is between visits but when I walk in they remember my name! They are incredibly friendly and have taken extra time to show me a bike paths around town and I love their bikes. Great selection and friendly service. I highly recommend them. read more

I'd love to talk about Cycle City's service. Really, I would... but I can't. My bike is my primary mode of transportation. It's how I get to work, to the grocery store, home, just about anywhere except across the bay bridge (and then, it's on the AC Transit bike rack). Now, maybe it's my problem for only having one bike, that I bought a used bike with a few issues. But if I'm going to have work done, I need it done that day-- drop off in the morning, pick up in the evening. I'll happily make an appointment for that day. Cycle City wasn't having any of that. They wanted me to leave my bike there three days before they could start work, and estimated two days to do the job. I also wasn't too pleased when the estimate to swap out a busted shifter was $70-- twenty for the labor and fifty for the part, when the part itself was sitting on the counter in front of me with a $15 price tag. On the upside, the gentlemen at the counter was upfront about their policy. In the end, I took my bike to a different place in Alameda, and for $90, got the shifter replaced, derailer adjusted, chain replaced, and more, with labor, all in one day. I almost feel like it's a new bike. read more

While riding my bike yesterday my crank got really lose and was about ready to fall off. I usually go to Alameda Bicycle, but this one was closer when my bike broke, so i opted to play it safe and see if they could help me. When i walked in the place seemed really dead-- zero customers and none of the workers really said hi, lol. I noticed all of the workers were busy fixing bikes, so i figured i might not be able to get my bike fixed right away. However, the guy at the counter was very friendly and quickly came around to fix my bike. He kept me informed on what he was doing and what needed to be fixed. I was there for less than 10 minutes and the charge only came up to $1.67, the price of the new bolt-- no charge for labor. While i was there i noticed they had a wide selection of road bikes and bike gear. The inside seems a little outdated, but who cares... it's just a bike shop, lol. All in all i can't complain, i got my bike fixed in under 10 minutes for less than $2. read more

Love 'em! Great staff. Harry and the gang are most helpful. My favorite experience with them was just before embarking on AIDS Lifecycle a couple of years ago. It was my 3rd time and my cousin's first. I took my bike in for a tune up earlier that week and was picking it up. Fabulous job as always. My cousin brought his up from L.A. and I asked Harry to take a quick look at it. They discovered a couple of items that could have made my cousin's week miserable (loose head set, loose hubs). It was a busy day but they took his bike and fixed the problems that afternoon. Very nice of them. They go the extra mile for you. read more

Started buying random things here i.e. :headlight, tubes tires etc for my high dollar full suspension specialized...right upfront, dudes were stand up gents... Today I took home a sweet Trek roadbike...I myself 100% of the time know what I'm looking for, yet I gotta be honest I learned so much from the informative down to earth guys there...talk about being extremely thorough from the walk around on the bikes to the explanation of every detail about the test ride I went on using multiple bikes, etc...they praised the fact that I go out and ride them 15-20min!!!! Not ONLY did I pay below blue book, and cheaper than online prices for a NEW badass trek, I got the full service treatment leaving me overly confident in my purchase... Initially I thought, great, west end alameda bike shop, high dollar bikes with sales guys that will shine you on if your not in their bike club... Wrong! I don't look like your average road bike rider from the west end...these guys ROCK.. If you want honest eye to eye contact, diligence, more than fair pricing, along with top shelf tech support, shop and or buy your next trek here! Two thumbs up you guys! Thanks again for a smooth transaction! read more

In my search for my first road bike in 2003, I went to a few places including Cycle City. As a participant in AIDS LifeCycle, they offered discounts. Two of the brands they specialize in are Trek and Lemond, while Alameda Bicycle goes for Redline and Specialized. Ultimately, because of my exceptional experience with Alameda as well as my affinity for the Specialized Allez series, I went with Alameda, but my experience here was very good. I've purchased several little things here and the staff has always been helpful. Before I really found Alameda Bike, I found this place and had gotten my Cannondale mountain bike repaired here. Spot on job, great explanations of what was wrong and how and why it was being fixed. Were it not for Alameda and my already solid bond with them, I'd consider Cycle City in a heartbeat. read more

Congrats Cycle City! You're the only upscale/pro bike shop in Alameda I've rated Above 3 stars so far.. Modest, friendly service here The employees aren't shy in asking you if you need help but aren't overbearing, either. All answers you receive are well thought out & helpful. - Not the largest store (though it may be the biggest one on the island) but still plenty to see. Also an authorized Trek dealer. Prices---pretty high---but not insanely so. Many items are within reason. I recommend this shop to any other new bikes store in Alameda! (Why do ya think they get 4.5 total?!) read more

I have probably purchased about $10K in bikes from this shop, and I am not biased. I have tried other shops. I actually purchased a Santa Cruz Superlight from a different shop once ($3K bike). That was a mistake. You will not find better customer service ANYWHERE in the bay area. Especially the shop over on park street. Seriously, you should compare. I went to the Alameda bikes on Park St. and their customer service is pathetic. I ordered a specialty part from them and after 2 weeks I called them to ask the status and they were like "Oh, yeah, sorry, we are having a hard time getting that part." I mean, come on... thanks for the call Alameda bikes. The guys at Cycle City will do everything for you and they are very knowledgeable with high end bikes. I have purchased both a Turner 5-spot and Dean Colonel and had them custom built at Cycle City. I'm talking $8K invested in just two bikes. These guys did everything for me. I have been doing business with them for about 5 years. Unfortunately I had to move to Florida, but I still call them to ask for advice! Can you believe that? They are never too busy to help me over the phone. I can't wait to get back to the Bay Area! read more