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    Westside Joe's Bikes

    4.0 (211 reviews)
    Closed 11:00 am - 5:00 pm
    Updated 1 month ago

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    Services - Westside Joe's Bikes

    Bike repair and maintenance

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    Rust and grime on axle area - not cleaned or treated

    I paid $153.28 upfront via Zelle for two bike services -- a balance bike conversion and maintenance/rust removal on a second bike. No written receipt or itemized quote was provided. She told me it would take a couple of days. Around day 5 or 6 I had to call myself for an update and she told me the small bike was ready for pickup. When I arrived I noticed the pedals were off but the crank arms were still on. When I asked why, she said they don't remove crank arms -- something that was never communicated before I paid. I took the bike home, dropped off my son, and came back 30 minutes later to tell her this was not what I asked for since I needed it as a balance bike. She then said crank removal was extra and 'universal knowledge.' I am not a bike expert -- it is the shop's responsibility to explain this upfront. I asked for a partial refund for the small bike and she agreed but never sent it. I then asked for my second bike back and she told me it was at another shop and already done but the mechanic was sick. She asked me to wait two more days. When she finally delivered my second bike on Wednesday she handed me only $15 cash for the small bike. Since it was dark and I had my son with me I could not fully inspect it. The next morning I inspected the bike and it was barely touched -- they only removed a little rust from the front wheel but the rest was untouched. There were still spider webs on the bike proving it was barely touched. My ring bell was also missing -- this was actually my second visit to this shop. I had come previously over a year ago for a minor repair and purchased the bell at that time. I returned as a loyal customer and this is how I was treated. I sent her a message pointing all of this out and she never responded. I like to support local businesses and wanted to give them a chance but I am so disappointed. After this experience I checked the reviews and found multiple other customers reporting identical issues -- missed deadlines, incomplete work, and no communication. This is a clear pattern. Please check the reviews before trusting them. Get a second opinion and always get everything in writing before providing payment to this shop.

    Also the top is not sealed 1/3
    Jessica M.

    Absolutely horrible experience. There are so many bike shops here, DO NOT go to this one. Vivian is full of excuses about why she can't deliver anything on time, and the thing that's shocking to me was -- even if she wasn't lying (which I bet she was) -- that she's incapable of problem solving. "I couldn't contact you, our computer glitched and I lost everything!" Me: You took my payment. You had my venmo. Her: Oh but I didn't remember whose was whose! You're a business owner?? YOU CALL PEOPLE AND FIND OUT WHO IS WHOSE so you can fix the damned problem. And you have a ticketing system so you leave a tag on the bike. UGH boy do I regret "supporting a woman-owned business." Note, I'm a woman, and the bike is the famous Georgina Terry's bike. (She also claimed to be confused because someone else brought in a same sized bike. Orly? Also a 17" inch bike with a 24" front tire and a 27" rear? There's ANOTHER manufacturer that makes those? Oh right, no there's not.) Then she left her mechanic to cover the entire shop on a Friday afternoon, as he packed up my bike. It didn't fit in the box properly, which won't shut, and it's not taped well -- it was bizarre how he didn't have any idea how to close a box. So not only is she massively disorganized, but she is a terrible manager, leaving someone who has no skill to manage a flow of customers the week where her computer glitched (and she gave another person in ther a different excuse that her item wasn't ready).

    The owner Vivee

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    4 months ago

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    7 months ago

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    9 months ago

    I'm disgusted by the lies and half truths. My new bike was rusting and sat outside for months. Taking her to court.

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    Page 1 of 6

    Ask the Community - Westside Joe's Bikes

    Hello if I were to bring my bike in today for a tuneup what is the turnaround time? Would I be able to get it back by tomorrow?

    Don’t See Your Question? Ask Away!

    Review Highlights - Westside Joe's Bikes

    Grae and Vivian gave us wonderful personalized service and were genuinely excited about what they were selling.

    Mentioned in 22 reviews

    Read more highlights

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    WHAT WENT RIGHT?!? Everything. Not just today, when I came in with grease all over my hands and…read moreholding back my tears. Alameda Bicycle on Park Street is a part of the community, and I feel so honored to spend my money here. Gene, George and Crew are unmatched in the Bay Area. They sell mid-price range bikes, so no $300 bikes or $14,000 bikes. I bought my first new bike here after graduating from Cal, and got my first Wall Street bonus, moons ago. It was my dream bike, a black Cannondale, top of the line. After that, got married and had children and Gene saw me through training wheels through teenage years, then sadly through a divorce. Back in a bike and climbing mountains - loving life! Anyway, today, after trying all night to get my chain back on my new e-bike (not possible on the road) I walked in and George was at the door. He sensed my frustration and said, "Come on in." It wasn't an easy fix. But they worked on it, two guys 25 minutes, and 5 tools. Meanwhile, I walked into the showroom to check out the bikes (tee hee hee). Then I noticed a new coffee and tea station with a couch and chairs, and Madeline cookies. It's just what I needed after a frustrating night and morning trying to fix it myself. Such a mindful and kind touch. People easily complain, so positive heartfelt reviews are gold. Alameda Bicycle is a solid community member and business. Honest. If I don't need something, George will say, "You don't need that." Last time, I picked up some gorgeous Ortlieb panniers (which they installed) and a fix-a-flat for on the road flats. I forgot it on the counter -- it was here waiting for me when I returned a few weeks later. They only had my old digits! BTW, I didn't eat the last Madeline cookie. I saved it for you! Come and get it -- and remember to support these incredible bike angels. Super, super Good Vibes. The absolute best Alameda bicycle shop -- to me.

    I came here in 2020 or 2021 to use their outside public bike tool station, but the air pump was…read morebroken or no longer available. One of the employees offered to let me borrow their floor pump. I was struggling to figure out how to use it, and the employee ended up helping me pump my bike tire. It's been years, but I still remember this kind gesture from one of their employees. It's hard to find parking around Park Street; it's convenient that they have four compact parking spots and one handicap accessible parking spot in their parking lot.

    Rhythm Bikes - New bar tape (installed by guys at Rhythm bikes)

    Rhythm Bikes

    (97 reviews)

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    Montclair Village, Oakland Hills

    Fantastic shop with extremely knowledgeable people and excellent service! Recently had a couple…read moremajor services with Jesse and Jake working on my bike over the course of a few weeks, and I came away really impressed. (and the bike rides absolutely amazing now). More details below. For context, I ride ~500+ miles a month on a custom made road frame from no22, which has an unusual stem/routing setup and can be a real pain to work on. One day, the di2 front derailleur stopped working entirely, and I couldn't revive it. A friend had recommended Rhythm so I stopped by, and Jesse immediately recognized the issue as a common problem that we could warranty as soon as I handed over the bike. We scheduled the FD warranty replacement quickly, and also some more service for later since the bike was long overdue for a lot of maintenance. The second major service later was where they really went above and beyond. - There was no headset maintenance scheduled, but they noticed that the headset had come loose way too soon after they last saw the bike, and something wasn't right. - Jake spent a lot of time going back and forth with the frame builder on the headset issue, and got them to ship out some replacement headset parts. - When the maintenance was scheduled, Jake got really sick. Knowing the havoc this wreaks on shop schedules, I was fully prepared to wait at least another few days for my bike. - But Jesse put in a TON of extra time and effort to make sure my bike still got out the door on time. - When I picked it up, he explained all the little tweaks he had done (like packing the grease more than usual and leaving a little extra brake hose) to account for my riding style and make maintenance easier in the future. The bottom line is that a lot of shops would have just done the scheduled maintenance and left it at that. But they really put in the effort to make sure nothing was missed and communicated the situation at every step of the way. If you have a really nice bike and want to be confident that it's well taken care of, I would take it here.

    I've been coming to the guys at Rhythm Bikes for years, it's about darn time I left them a review!…read moreIan, Jesse, and the rest of the Rhythm Bikes team represent an incredibly knowledgeable, friendly, professional local bike shop. When my mountain bike seemed FUBAR after a weekend of barreling down singletrack in Plumas National Forest, they fixed her right up and upgraded her brakes. This past summer, they hooked my husband up with a super sick new dual-suspension mountain bike so that he could join me on the trails. Most recently, my beloved Trek road bike needed a tune-up. At 4'9" tall, my bike is teeny tiny and needed a custom wheel build. Jesse did a ton of research, put together my new wheel system, and now riding my 17-year-old bike feels like I'm riding on clouds, smooth as silk. I can't recommend these guys enough!

    Westside Joe's Bikes - bikes - Updated May 2026

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