Amazing experience…read more I decided to move on from my non-motorized cargo bike to one that could give me a little help. I stopped by the Alameda location and they said 'here ya go" and gave me the Mundo I was interested in for a test ride around the island. I know, no hills, but... I went home to mull it over - it was a big purchase decision - and called back to confirm some stuff with the owner. Specifically I wanted it boxed and not yet assembled, not having the space yet untili I could get rid of my old one. Vivee offered to bring it to my place in Oakland, which was a huge help! She showed up in her classic old pickup truck and helped unload it. I tried to pay her through PayPal but I couldn't get it to go through. She said no problem, I think I may have given her a token deposit, she said swing by in a few days and settle up. They were really good to me with a couple of accessories for the bike, too. This was my first experience with them. I'm happy to have this shop as a local resource.

Pains my heart to give any 1 star review for small businesses…read more But I ordered a Veloric folding bike on 3/17 so I can reduce use of my car. Especially with gas prices. I also live in Walnut Creek and decided to go with a more "local" (used to live in Alameda) shop. Originally I was going to go for an Letric bike, but got convinced to go for the Veloric. So Vivee was nice enough to let me test ride one that was in the shop for service and I decided to buy one, but they didn't have any in stock. She asked if I can use Zelle and I wanted to use card, but she said she would face a 3.5% fee. Ok sure. We also bonded over tennis as well since my brother played and her kids play it and she was a hitting partner, which we found funny. We go over the options on what the bike looks like, what options I wanted and add-ons. I got a date of mid-April, probably more on the early end for me to pick up including assembly and shipping. Veloric would take 3-10 days to ship (from their site for direct to consumer) and then it would take time to assemble. So I presumed, ok, maybe it's quick and coming early. I'll call! I text Vivee on March 20 and she said she would check Monday when she got back. I didn't see a response. So I text back on Monday to check. No response. I call the shop (no response). I text again (no response). It's now 4/7 and yes I called and left a message on the phone and text. So the lack of response + Zelle payment + reviews I didn't read up here = panic. I decided to go and call Veloric to see what's happening. Veloric told me to try to work it out and confirmed there was a fold 1 that was delivered, but they couldn't confirm this was mine. Vivee did eventually answer the phone on 4/9, but said she was waiting on the shipment and said that she ordered a pallet and blamed the tariffs for the delay. So I decide to go in 4/23 when my bike was supposed to be there, but it turns out it wasn't. She told me she was ordering a pallet and she would install my bike first. She also said it was difficult to talk to Veloric's customer service team since there were trade shows. Turns out she lied. I had been in contact with Veloric's customer service team since March because I read some of the reviews and there was a Reddit post on them buying a bike there with a few other horror stories on people getting repairs and either never getting them done and having to pay upfront. Veloric told me they had not gotten an order from Westside Joe's since March 16 and I had come in on March 17 to order my bike. I truly wanted to support a woman owned minority business in my hometown of Alameda. But unfortunately, they are unable to be transparent on ETAs to the point where the manufacturer had to check for me and now I have to dispute with my bank. I've also posted my story to Alameda Peeps, and it looks like there are more horror stories. Moral of the story: It's great to shop local, but please be careful on who you chose to do business with.

WHAT WENT RIGHT?!? Everything. Not just today, when I came in with grease all over my hands and…read moreholding back my tears. Alameda Bicycle on Park Street is a part of the community, and I feel so honored to spend my money here. Gene, George and Crew are unmatched in the Bay Area. They sell mid-price range bikes, so no $300 bikes or $14,000 bikes. I bought my first new bike here after graduating from Cal, and got my first Wall Street bonus, moons ago. It was my dream bike, a black Cannondale, top of the line. After that, got married and had children and Gene saw me through training wheels through teenage years, then sadly through a divorce. Back in a bike and climbing mountains - loving life! Anyway, today, after trying all night to get my chain back on my new e-bike (not possible on the road) I walked in and George was at the door. He sensed my frustration and said, "Come on in." It wasn't an easy fix. But they worked on it, two guys 25 minutes, and 5 tools. Meanwhile, I walked into the showroom to check out the bikes (tee hee hee). Then I noticed a new coffee and tea station with a couch and chairs, and Madeline cookies. It's just what I needed after a frustrating night and morning trying to fix it myself. Such a mindful and kind touch. People easily complain, so positive heartfelt reviews are gold. Alameda Bicycle is a solid community member and business. Honest. If I don't need something, George will say, "You don't need that." Last time, I picked up some gorgeous Ortlieb panniers (which they installed) and a fix-a-flat for on the road flats. I forgot it on the counter -- it was here waiting for me when I returned a few weeks later. They only had my old digits! BTW, I didn't eat the last Madeline cookie. I saved it for you! Come and get it -- and remember to support these incredible bike angels. Super, super Good Vibes. The absolute best Alameda bicycle shop -- to me.

Guy got me a new chain for my bike and had it ready to roll in no time. This is my favorite bike…read moreshop in alameda. For both purchases and repairs. They know their stuff!

Amazing service and best price. They actually answer their phone when you call, got my daughter's…read morebike done early and did a great job on it. Really made her birthday special.

David gave great service. Helped my wife pick out exactly what she needed/wanted. We're giving a…read morebad review because when we were in the store buying my wife FX2 bike he said if we were unsatisfied with it we could return it for a full refund. Yet when I called to tell him in advance we wanted to return it because the bike was too heavy for her he told us that they don't accept returns.

stones is a topnotch traditional bike shop. John is an excellent mechanic with deep experience, hes…read morethe guy youre looking for to sort out issues. as well stones has many handcrafted waterford, gunnar and bob jackson bikes and framesets. these seem like a true bargain, especially considering prices in todays bike market. five stars!

Easily the most enjoyable experience I've ever had with a bike shop. I worked with John to purchase…read morea new bike, and he was absolutely incredible every step of the way. He has such a wealth of knowledge and helped me dial in everything to build up a new bike - frame selection, components, fit, riding style. John was very communicative the entire time, pricing was super fair, and I could not be happier with my bike and the whole process of getting to this point.

I purchased the eCatrike Max from Zach Kaplan Cycles…read more Multiple recumbent bicyclists and regular bicyclists in various Meetup bicycling groups specifically and personally recommended Zach Kaplan Cycles. The experience was stellar from beginning to end. Zach Kaplan Cycles knows what they are doing and guided me to purchase the appropriate bicycle (eCatrike Max). I must add that Zach Kaplan Cycles was extremely responsive and professional. Not surprising that they earned 5 stars.

Zach has a deep knowledge of recumbent bikes and a good understanding of athletic people and their…read moreneeds.

Greg gave me really helpful expert advice, and ended up recommending a different another shop. I…read moredefinitely felt bad not giving this dude my business! I usually work on my own bi, but occasionally I ask a real mechanic to tackle stuff. In this case, I had a home tubeless setup that failed twice. I called Greg, and he asked me all sorts of questions to help determine the cause of my problem. I explained that the tire was seated properly, and it was previously holding air just fine. I also improvised a valve by cutting one out of an old tube, and we determined together that was probably the culprit. My rims take tubeless Schrader valves, which is pretty rare, but I tend to take this bike on multi-day trips, and being able to pump up my tires at any gas station is a huge advantage. I also had an overnight bikepacking trip coming up in a few days. Greg didn't have the necessary Schrader valve available to fix my wheel at his shop, but he recommended another shop that might. I called the other shop, and they luckily had the part that I needed, so I was able to go get my wheel sorted out the same day! I will definitely call up Greg again the next time I need someone to work on my bikes.

Great service and excellent communication. We will miss them when they close. Parking is a pain…read morethere but they're worth it.

I dropped my cannondale road bike off at the fruitvale bart station bike shop for a full tune up. I…read moremainly did it out of convenience as it's my morning commute so an easy drop off and pick up. I was blown away at the amazing service. Eduardo did an incredible job on my bike - it has never felt ao smooth! The service here was professional, quick, friendly and convenient next to BART. And best of all my bike feels amazing. Thank you Eduardo!

Great customer service, friendly, helpful and good at assessing my needs: also efficient and did a…read morequality job replacing flat tires

I recently bought an ebike from Berkeley Cycle Works and I couldn't be happier with my purchase. I…read morewas looking for a comfortable ride, good mileage on a charge, and something not too heavy. Mike immediately suggested a bike which, after having searched quite a bit, I knew right away, was perfect for me. Mike handled a couple is minor issues for me and has been wonderful to work with. I recommend checking out this place and you're looking for a new bike.

I initially went to REI to check out their collection of bikes and left disheartened so I decided…read moreto pop into Berkeley Cycle works. I came in was assisted by Patrick who was very knowledgeable and kind! Patrick is very customer service oriented and a God send! I was looking for a new bike and he made sure to find one tailored for me. He went over some tips and tricks for future bike rides. I had a very pleasant experience here and will be sure to frequent for any bike related maintenance.

King Kog is a great bike shop with good prices & skillful, kind mechanics. Its downtown Oakland…read morelocation is super convenient & the vibe is chill & easy going. They did a super fast & affordable tune-up on my daily commuter bike & repaired an older hard tail mt bike for my kid that now rides like new. I'll definitely go back to King Kog again. Thanks!

I live down the street and came in to get my bike tubes replaced. The guy who helped me was super…read morenice, thorough and quick! He was helpful in explaining why I was having the flat tires (the tube not the tire), I'm a bit of a bike nube so felt nice to have that explained to me, without condescension (sometimes my experience at other bike shops). He got it done in 20 minutes and my bike is working great! I also felt the price for the service was very reasonable. I'll definitely be back.

They would not take our 5 bikes. They are looking for barely used bikes. Go up the street to SF…read moreBike Rescue with bikes you would like to donate.

I first took my old Trek to a pro bike shop to try to get it back on the road (it had 2 flat tires…read more& had been sitting covered on an outdoor patio for 2 years or so). The pro shop quoted $600-$700 which was more than I originally paid for the bike & basically said it wasn't worth it to repair... like, what?!?! Thankfully, I discovered The Bikery. Super knowledgeable & friendly staff who got my old bike ready to ride again (basic tune-up, straightened back tire, replaced inner tube with one that I already had, new chain & brakes) for ~$176. Exactly what I was hoping for in service & reasonable prices. Parking can be tricky, but GO HERE! Support this local, community bike shop.