Actually I was planning on writing a negative review however , after a few events that took place…read moreafter I got frustrated,the owner and the mechanics attitude was quite impressive and eventually my point was accepted and , eventually after a bit of headache ,I feel taken care of and heard. so overall I think this is a nice place. People make mistakes but overall the repair was very well done and it feels good now

Pains my heart to give any 1 star review for small businesses…read more But I ordered a Veloric folding bike on 3/17 so I can reduce use of my car. Especially with gas prices. I also live in Walnut Creek and decided to go with a more "local" (used to live in Alameda) shop. Originally I was going to go for an Letric bike, but got convinced to go for the Veloric. So Vivee was nice enough to let me test ride one that was in the shop for service and I decided to buy one, but they didn't have any in stock. She asked if I can use Zelle and I wanted to use card, but she said she would face a 3.5% fee. Ok sure. We also bonded over tennis as well since my brother played and her kids play it and she was a hitting partner, which we found funny. We go over the options on what the bike looks like, what options I wanted and add-ons. I got a date of mid-April, probably more on the early end for me to pick up including assembly and shipping. Veloric would take 3-10 days to ship (from their site for direct to consumer) and then it would take time to assemble. So I presumed, ok, maybe it's quick and coming early. I'll call! I text Vivee on March 20 and she said she would check Monday when she got back. I didn't see a response. So I text back on Monday to check. No response. I call the shop (no response). I text again (no response). It's now 4/7 and yes I called and left a message on the phone and text. So the lack of response + Zelle payment + reviews I didn't read up here = panic. I decided to go and call Veloric to see what's happening. Veloric told me to try to work it out and confirmed there was a fold 1 that was delivered, but they couldn't confirm this was mine. Vivee did eventually answer the phone on 4/9, but said she was waiting on the shipment and said that she ordered a pallet and blamed the tariffs for the delay. So I decide to go in 4/23 when my bike was supposed to be there, but it turns out it wasn't. She told me she was ordering a pallet and she would install my bike first. She also said it was difficult to talk to Veloric's customer service team since there were trade shows. Turns out she lied. I had been in contact with Veloric's customer service team since March because I read some of the reviews and there was a Reddit post on them buying a bike there with a few other horror stories on people getting repairs and either never getting them done and having to pay upfront. Veloric told me they had not gotten an order from Westside Joe's since March 16 and I had come in on March 17 to order my bike. I truly wanted to support a woman owned minority business in my hometown of Alameda. But unfortunately, they are unable to be transparent on ETAs to the point where the manufacturer had to check for me and now I have to dispute with my bank. I've also posted my story to Alameda Peeps, and it looks like there are more horror stories. Moral of the story: It's great to shop local, but please be careful on who you chose to do business with.

We had such a wonderful experience at Alameda Bicycle! A huge thank you to Draco for going above…read moreand beyond to help us find the perfect bike. He was incredibly knowledgeable, patient, and genuinely cared about making sure we found the right fit. The kids' trade-in program was such a fantastic idea and made upgrading to a new bike so much easier. It's great to see a shop that encourages kids to grow with their bikes while also making cycling more accessible and sustainable for families. From the friendly service to the thoughtful programs, Alameda Bicycle truly sets the standard for what a local bike shop should be. We're so grateful for Draco's help and will definitely be coming back for our future bike needs. Highly recommend!

Disappointing assembly quality and warranty service…read more I bought a new road bike with Shimano 105 from Alameda Bicycle, but the setup quality was very poor. Right at pickup, the hydraulic brakes felt spongy. The mechanic told me to just ride it out, but after 100 miles of riding, it hadn't improved. During those rides some issues were also revealed: the shifting was rough, the drivetrain was noisy due to poor alignment, and a twisted brake hose was rubbing and scratching the frame. I brought it back under their 90-day guarantee, but the shifting and noise came back worse, and the brakes weren't addressed at all. I eventually spent hours fixing everything myself after purchasing tools and watching countless guides on YouTube. Lots of bubbles came out when I bled the brakes. Now that I properly bled the brakes and adjusted the derailleurs, the bike works great. No thanks to Alameda Bicycle though. Very disappointing build and service for a brand-new purchase.

I'm so glad I took my bike to this shop for service. It was a great experience…read more I have a vintage English 3-speed, which seems like a much simpler bike than the modern versions, unless you need a part & then enjoy your wild goose chase. I hadn't ridden the bike for several years, because it needed some attention & I have not had the best experience with getting service for this bike. But this month my desire to ride was greater than my aversion to inattentive, poor service & I did some searching and found this shop in my backyard. Wow, did I have a different & very positive experience. At their request, I took the bike in before my appointment to assess what was needed. I felt they were generous with their time in assessing the bike. I raised a concern & they really addressed it & devised 3 possible plans of action, based upon what happened when they started the work. The work came in under budget & I spent the difference (plus some) buying a lock that should make my beloved bicycle much less attractive to thieves. The gentlemen were good to my bike, good to me, seemed to enjoy each other's company & the work they do. This is a mighty fine shop & it's where I'll be doing business.

Best cycles shop in Alameda. Super knowledgable and expert repair. Honest, reliable, easy to work…read morewith and schedule. I can't say enough good things about them. Go here.

This isn't really a review, more like a statement to the piece of garbage that broke the windows…read moreout on this business. Whoever you are, please leave this city. You are not welcome, and I really hope that for whatever reason, you stop breathing soon!

stones is a topnotch traditional bike shop. John is an excellent mechanic with deep experience, hes…read morethe guy youre looking for to sort out issues. as well stones has many handcrafted waterford, gunnar and bob jackson bikes and framesets. these seem like a true bargain, especially considering prices in todays bike market. five stars!

I purchased the eCatrike Max from Zach Kaplan Cycles…read more Multiple recumbent bicyclists and regular bicyclists in various Meetup bicycling groups specifically and personally recommended Zach Kaplan Cycles. The experience was stellar from beginning to end. Zach Kaplan Cycles knows what they are doing and guided me to purchase the appropriate bicycle (eCatrike Max). I must add that Zach Kaplan Cycles was extremely responsive and professional. Not surprising that they earned 5 stars.

Zach has a deep knowledge of recumbent bikes and a good understanding of athletic people and their…read moreneeds.

Greg was super helpful and really kind! He fixed a brake problem for my e bike super quickly. will…read morebe back!

Greg offers everything you'd want from a local bike repair shop. He is very generous with his…read moreknowledge and is not out to gouge anyone. He talked me through my gearing options and showed me issues with my bike that I didn't know I had.

Friendly staff that is knowledgeable and helpful. They did extra work to get my bike ready for my…read moretrip.

Great service. Repairs were done in less than 1 day I recommend this place if you need to fix your…read morebike.

I recently bought an ebike from Berkeley Cycle Works and I couldn't be happier with my purchase. I…read morewas looking for a comfortable ride, good mileage on a charge, and something not too heavy. Mike immediately suggested a bike which, after having searched quite a bit, I knew right away, was perfect for me. Mike handled a couple is minor issues for me and has been wonderful to work with. I recommend checking out this place and you're looking for a new bike.

I initially went to REI to check out their collection of bikes and left disheartened so I decided…read moreto pop into Berkeley Cycle works. I came in was assisted by Patrick who was very knowledgeable and kind! Patrick is very customer service oriented and a God send! I was looking for a new bike and he made sure to find one tailored for me. He went over some tips and tricks for future bike rides. I had a very pleasant experience here and will be sure to frequent for any bike related maintenance.

Highly, highly recommend this bike shop, especially if you're an Ava voucher holder!…read more Such a seamless process at King Kog from the order to pick up. Literally took a 1-2 minute phone call to place my new bike order via phone. They verified my voucher number, confirmed my preferred bike choice, and informed me of the price and the anticipated pickup date. The overall process worked SO well and was SO efficient, that I honestly thought it was a scam, but I was pleasantly surprised when it all actually went according to plan! From date, to price, to customer service, it was all top of the line! They had a full bike shop of mainly XP4s waiting for pick up and this is probably why! This place had the best turn around dates, by far! I ordered the Lectric XP4 and everywhere else was claiming 2-3 month turnarounds for delivery and full assembly and King Kog promised a 2-3 week turnaround, and they actually delivered on time! Their process is so efficient. Everywhere else the process was super clunky and wanted 2-3 emails to process the voucher and here I was able to do it efficiently on the phone, all in one go. Can't recommend this shop enough!

Added tire liners to my new bike as a rush job, but didn't gouge me on the labor. Thank you!read more

They would not take our 5 bikes. They are looking for barely used bikes. Go up the street to SF…read moreBike Rescue with bikes you would like to donate.

I first took my old Trek to a pro bike shop to try to get it back on the road (it had 2 flat tires…read more& had been sitting covered on an outdoor patio for 2 years or so). The pro shop quoted $600-$700 which was more than I originally paid for the bike & basically said it wasn't worth it to repair... like, what?!?! Thankfully, I discovered The Bikery. Super knowledgeable & friendly staff who got my old bike ready to ride again (basic tune-up, straightened back tire, replaced inner tube with one that I already had, new chain & brakes) for ~$176. Exactly what I was hoping for in service & reasonable prices. Parking can be tricky, but GO HERE! Support this local, community bike shop.