I recently bought an ebike from Berkeley Cycle Works and I couldn't be happier with my purchase. I was looking for a comfortable ride, good mileage on a charge, and something not too heavy. Mike immediately suggested a bike which, after having searched quite a bit, I knew right away, was perfect for me. Mike handled a couple is minor issues for me and has been wonderful to work with. I recommend checking out this place and you're looking for a new bike. read more

I initially went to REI to check out their collection of bikes and left disheartened so I decided to pop into Berkeley Cycle works. I came in was assisted by Patrick who was very knowledgeable and kind! Patrick is very customer service oriented and a God send! I was looking for a new bike and he made sure to find one tailored for me. He went over some tips and tricks for future bike rides. I had a very pleasant experience here and will be sure to frequent for any bike related maintenance. read more

Berkeley Cycle Works - My new bike! - Bikes Near Me - Berkeley, California

No issues with my bike repair, the shop was upfront and honest about the timeline and price

I was in need of a blue bike for a 5-year for Xmas. Berkeley Cycle Works knocked it out of the park helping me make it happen. I came in not knowing much about bikes or bike sizing for 5-year-olds. I walked out 45-minutes later as an expert. The staff here is very patient and knowledgeable. Though they didn't have the proper bike in the blue color in stock, they were able to order it directly from the manufacturer. I picked it up the following week and it was ready to go as a gift. All I did was add a bow! read more

First time here. Bought a bike lock. Friendly and attentive service. Greeted me immediately upon arrival, which is not always the case in bike shops who are often snobby and uninviting. Staff offered to let me try out some bikes. Maybe next time. Would recommend and will return if needed, read more

Based on the awesome reviews I took my bike in to see what was wrong. Nothing was yet Mike filled up my tires anyway. I wanted a light for my helmet but it's a bit older and there wasn't a place to put one. Mike ended up coming up with a solution. It was perfect and keeps me safe when riding my bike at night. Will come back when my bike needs repair. And when I want to purchase a newer, flashier one. He has a good selection. read more

I must say Mike is the best at being super helpful and he knows bikes. He took the extra time and went outta his way to get me what I needed. Both guys were very informative and friendly. read more

I called a head for some cycling shoes and cleats. The sales guy on the phone gave me a range of shoe sizing and pricing. They allowed me to walk in and try on the shoes they also took the time to mount the cleats on the cycling shoe. That one on one customer service makes a great bike shop. I have nothing negative to say about this shop. This shop primarily sells giant brand bikes but they also have a few other brands. Plenty of Shimano parts to upkeep your maintenance for your cycling needs. They are also knowledgeable on their products and also very helpful. Also their inventory is spot on. They know where things are located read more

Friendly clean and knowledgeable. They did a special order for me and it worked fine.

I recently had a bike with numerous problems that needed almost a complete replacement of every part of the drive chain (except the crank itself). While most bike shops would have tried to up-sell me on a new bike and laugh at the old one, they actually listened and did a fantastic job of repairing what was needed. They were reasonable, but not cheap, in their estimation and ultimate cost of repair - no lowball estimates here. The owner Mike is an honest, no-nonsense type of guy, who won't lie to you if he doesn't think something is worth fixing. The younger guy, Eli, is great. He also did the repairs and spent way more time doing it (in other words, extra value from my point of view), than I expected. I was very satisfied with his work! I recommend them, read more

Mike was great. Fixed my loaner bike quickly and for a fair price. Definitely will return when I purchase a bike to replace my stolen one. Be sure and meet Guinness, the store dog! read more

I had a really good bike that was my fathers but was not in good condition because it hadn't been used for years. The owner at Cycle Works was super helpful in getting me everything I needed to get it back in great shape. Prices are always right and I never feel like I'm being hustled into purchasing unnecessary items or services. Thank you Berkeley Cycle Works! read more

Mike and Eli built N+1 for me, a frame, suspension, and components that I purchased on my own. Total cost was higher than expected, but they showed great attention to detail and personal care in the end result. When a challenge came up, they handled it like pros and earned my trust. read more

This review is overdue. I called BCW after a bike crash in mid-May to have a tire and tube moved from an old damaged rim to a new front rim. Mike answered and let me know they were pretty booked but would do his best to get to my bike if I was willing to leave it. His estimate was fair ($40) and included straightening my brake levers and a quick inspection ride and slight truing of the new rim. He delivered it two days later as promised. The interaction was properly socially distanced, he was masked and hand sanitizer was offered to me. I really appreciate being able to be back on the bike quickly. Thanks! read more

Mike is the greatest!!! He was working by himself, and still managed to take care of all the customers including myself in a timely fashion. And this was my first time there!! Will definitely be back!! read more

Excellent bike shop. I bought a bike here today for my son, and the owner (Mike) was very helpful. He was not pushy at all. The prices were fair and the service was great -- it was like an old school bike shop experience. For those who miss the Missing Link and other Berkeley bicycle shops that have closed doors, this is the place to come now. Highly reommended. read more

I was looking for cycling shoes and came across Berkeley cycle works. They have a limited selection for men's but my size was in stock. The person who helped me took their time to make sure I had the correct size and cleats. I'm new to the clipless world so my next purchase would be a life alert, doh! Highly recommend this store and it's Diesel approved. read more

I am a supporter of small business, especially if they give good service and carry a good product at a great value. I came here looking for a commuter/hybrid bike and the owner, Mike, hooked me up. Looks like his main product line is Giant. I test rode a couple of bikes and got excited about one of them. Given that it was a model from last year, it was discounted. For me the latest model didn't matter as I wasn't very picky, and I just wanted a quality bike. Picked up a few accessories for the bike as well and was happy with the recommendations given by Mike. I actually left the store and went to REI and test rode a few bikes there too. Not to diss REI because I really like them too, but Mike gave me the best value on a bike that worked best for me, and gave me the personal attention. So I actually went back later in the afternoon to Berkeley Cycle works and made my bike purchase. I'm a happy camper. read more

Brand new bike store in Berkeley that was able to change my ruined tire in no time. Chris did great work with my repair. He gave me a full detail report of what needed to be changed due to the damage I did to my rear tire. In no time, my bike had a new tire. Mike the owner is awesome too. He showed my partner bikes that would fit his needs and price range, without any sales pitch. He was honest and wanted to find the best bike for him. Right on Mike and Chris! I definitely will be coming back here for any bike repairs or needed supplies. read more

Needed a pair of bike shoes and clips. Being able to try them on is REALLY important so definitely appreciated their stock and feedback when I tried some on. Keep supporting local businesses whenever you can stop by for your stuff! read more

The customer service here is great. Elie and Mike are very knowledgeable, prompt, and extremely nice. I am really happy to have Cycle Works as my local bike shop. read more

After calling a handful of shops in the area, I couldn't find one that could cut my aero seat post. Luckily, Berkeley Cycle Works (and Mike) was able to get it done. I was greeted by Eli at the door and he immediately asked me if I needed help - great first impression! Turn around time was as promised and I received some nuggets of information along the way. Great experience. Will be coming back! read more

Mike, the owner, and crew are knowledgeable and really care about customer satisfaction. I highly recommend Berkeley CW

I popped in with a tire I was trying to change the cassette on, and Mike helped me change the cassette, explained why I was having trouble getting it off, pointed out some wear on my gears, fixed the stem placement on my tire, and inflated it- all kindly and for free. I simply bought a four dollar spacer! This is in contrast to another Berkeley bike shop where I bought the new tire and they wouldn't put it in (even fur a service charge) because their service was backed up. I understand first come first serve for service, but to be passing through town and buy a product and not have the tools to put that product on the bike (in what us about a 20-30 minute process) Was really frustrating. Thank goodness for Mike and Berkeley Cycle Works saving the day! read more

Mike and his team are great. I came in with a flat and got a great education. Mike answers questions well and when he asks them, waits for the answer. As a bonus my bike is running strong after the visit. read more

Mike and team have done a great job tuning up my road (commute) bike and mountain bike, including fixing my DIY error of cross threading a bolt for a luggage rack. read more

Just had a great experience buying a bike for my son here. I wasn't even planning on coming to this shop I was on my way to another shop down the street and just happened to see it when I was stopped at a light on San Pablo. My intuition told me to turn into the parking lot and I'm so glad I did. The first bike he showed me was perfect. Light hybrid Giant bike great for street and trail riding (we live on the marina Bay trail). Got hooked up with a lock, helmet, kick stand and water proof bike cover for exactly in my budget. I was even able to take a video on the sales guy showing us how to handle the tricky Kriptonite lock. They also have a year store warranty for tune ups. Awesome! This is going to make such a good birthday present for my kid. Thanks! read more

Berkeley Cycle Works - Bikes Near Me - Berkeley, California

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great place to get my mountain bike tuned up at. quick and kind of pricy but the tune ups are wonderful way to ride without any glitches. nice shop. read more

My son is very happy with the new Giant bike I bought at Berkeley Cycle Works. Mike knows everything about bikes, and was genuinely interested in helping my son find the right bike. It was a very no-pressure sale. The price was fantastic, and he installed the accessories very quickly. Mike was very patient and helpful, and just made the purchase a whole lot of fun. There are a lot of expensive bicycles these days, but my son just needed one to ride to school. But it shouldn't look like it just wobbled out of Kmart, right? I think Mike gave us a great value on a bike that wasn't very expensive, but still has a lot of quality and a great appearance. He didn't try to up-sell us to something more expensive. He understood that it was just for riding to school and locking up every day. The Giant product line he carries is excellent. They used to manufacture Trek and Specialized bicycles, and now they manufacture their own. The quality of the frames, paint and components is excellent, and there's a lot of breadth to the product line, from inexpensive cruisers up to serious, multi-thousand dollar road and mountain bikes. Giant is definitely a brand to consider when buying a bike, at any price range. Their value is fantastic and I don't see any compromises at all. read more

Came in to learn about eBikes for daily commute. Ended up working with the owner who patiently answered every question I had. Mike presented additional insights regarding safety, security, classification(s) 1-3, accessories, and general advice. He then had me go for a spin to have my first eBike experience, offering suggestions that lead to pathing up hill and on dedicated bike roads around the store. The team here was really great. Appreciated the experience and look forward to working with them on into the future. read more

Mike is amazing! He went above and beyond to help me. I appreciate his knowledge about child seats to add on my bike. He also installed the seat for me as well. Not only did he answer all my questions and concerns he reassured me that I was going to have fun with my energetic toddler. read more

On my way to work today... blam... back tire totally flat. I was lucky enough to be one block from Berkeley Cycle Works. They were fantastic from start to finish. I was now going to be late to work and they took my bike in super fast, treated me with respect and were super friendly (haven't always had that in the city), helped me navigate tires because I knew I might need a new one (and didn't try to push the most expensive one) and then left me a phone message with updates. When I showed up later to pick my bike up, they had not only put the new tire on, but also oiled my chain and straightened my handle bars out. THAT is great customer service. I'm sold. I will happily return. read more

This bike shop is great! I bought a new bike after almost 30 years and Mike advised me on what technology changes there have been. He helped me pick out a new Giant bike for my needs and Jason helped with assembly and adjustments. I really appreciate their knowledge and patience. A great experience. read more

I purchased the wrong valves for my tire tube and even opened and discarded one of the boxes. They were helpful when I realized my mistake and exchanged them for the right tubes. read more

Not impressed with this GIANT dealer. I just want to buy thru-axles for my GIANT Advanced 3. The guy told me I can't convert QR to thru. Not what I asked. Then he said I would need to bring the bike in. Then he didn't believe that I needed axles at all "because the wheels would have just fallen off if you didn't have them..." It got so weird that I think he just didn't want to sell me anything. read more

Great shop - it's even got the shop dog (Guinness) for that old school vibe. I just bought a higher-end Giant road bike from them, which naturally had to be ordered. I must say, I was a little nervous pulling the trigger, but Mike worked with me to get me what I wanted, including a few upgrades and dialed in the fit as well. Mike even tolerated a few price comparisons from web sites and met those prices for the add-ons. After visiting several Giant dealers, I was the most comfortable with Berkeley Cycle Works - even if it meant I had to drive an hour to get my bike. I think they like what they do, and it shows. Highly recommended. read more

This place is great! As a first time bike buyer I didn't know exactly what kind of bike was right for me. But Isaiah took care of all of that! He was super helpful and informative, giving us lots of info and showing us different types of bikes. I simply went in and told him what I was looking for and he directed me to the perfect bike! Even let me do a test ride to make sure it was perfect for me! Needless to say, I love my new bike! The shop itself is very cute with a friendly doggy, has a great selection and price range on bikes and accessories, and offers one year of service for any bike you purchase there! Great service, great bikes! Thank you! read more

Very nice and seemingly knowledgeable staff. Shopping/buying experience was definitely 5 stars. The owner even went out of his way to work with me when I over reacted to a minor hiccup. From what I hear, a good relationship with a bike shop is important, and I'm pretty sure that's exactly what you'll get with this one. read more

First, when I called Berkeley Cycle Works, my questions were responded to in a polite and professional manner by Mike (who I later found was the owner). Second, when I went to the shop, WOW - they have free parking for customers. It's a clean and nice looking shop. And, Mike went out of his way to allow me to pick my bikes back up after only a few hours (long story but it would have been a bit inconvenient to stop back on another day as I don't always drive 2 bikes around). Last but not least, the shop finished the work quicker and for less money than originally quoted. Tip: if you have to wait around for work to be done, there are a number of nice shops to walk by, shop at, or have tea or coffee in the area. Even a Sprouts and Whole Foods Market for healthy groceries or a sit-down meal. read more

As soon as I walked in I got the feeling I was going to be robbed. And very impersonal customer service. When I came to pick up the bike the guy barely responded to my greeting. You'd be better off and happier going to the Missing Link co-op on Shattuck. Literally half the price and 10x better customer service. Plus they offer 10% discount on accessories. read more