Impressed with this bike co-op, though read whole review.
First, a disclaimer: this is a shop with somewhat limited used selection, and that focuses on helping you make the repairs. Don't expect full services to be rendered at your beck and call - this is about being helped, learning as you go, and working with your hands to fix up a bike.
The review: Went in on July 3rd at 6:30pm, having just had a front tire stolen and needing to be able to use my bike for the holiday weekend. We managed to find a rim that fit ($25), and with some finagling got the tube, tire, and skewer together to make it all work ($15, including all the parts), and had a shop fee of $5 - total of $45 to roll out with a working wheel, though if you're more flexible about the parts you use, you might be able to get it down within the $35-40 range. Within 90 minutes I was rolling again, all while having great conversation with the other fixers and staff during the whole time.
While I hope I don't have to go back for repairs or future theft, if I need a place to work on my bike, this is the place to go - full stop.
******
An update: I woke up the morning after and discovered my wheel was flat (despite having only taken the bike a matter of yards to get home afterwards). I took it back the next day it was open (July 7, having lost the use of the bike on the 4th), and explained the problem. They quickly found a hole in the tube, located away from the ground. While the first person helping me didn't see an issue with the tire, the fellow who seemed in charge quickly assessed that the tire wasn't in condition to be sold (had a hole, and too much wear and tear, and was thrown out immediately). He found a new tire (used, but a nicer one than they originally had put on), and put on a new tube that fit moderately well (inflation value is too short, but it works reasonably well).
He then charged me $20 for the new tire (on the previous day I had been told that the used tires sold for $5-15, and bought the previous for $10), and $6 for the new tube - though waving the $5 shop fee. Given that the problem arose because of a faulty tire they sold me, I wasn't very impressed with paying for a second tire and replacement tube. In the end, we settled on the price difference between the old and new tires ($10), though only because I was relatively firm in my position.
Prior to going to the shop, a local had suggested it was a great place but that I "needed to be willing to stand up for myself" to avoid being pushed around. I now agree with that statement - this problem likely would have been avoided if I had stood my ground in wanting a different tire on the first day because the original looked badly worn.
That said, I leave my original rating of five stars. This is a good place with good people and a good mission, and it's still somewhere I want to return to and support. At the end of the day, I felt like we settled on a fair solution, even if I was a little sad to have needed to stand my ground to feel fairly treated. I'd still highly recommend people use the shop, just be sure to ask questions and be a very active participant as you go to make sure that you get good parts put on your bike. read more