Greg was super helpful and really kind! He fixed a brake problem for my e bike super quickly. will…read morebe back!

Greg offers everything you'd want from a local bike repair shop. He is very generous with his…read moreknowledge and is not out to gouge anyone. He talked me through my gearing options and showed me issues with my bike that I didn't know I had.

Honest, friendly and skilled folks here at Tip Top, everything you'd want from your local bike…read moreshop. They've always done a fantastic job with servicing and repairs and will let you know when your bike actually doesn't need to be serviced and can keep on riding. Just stopped by today and they helped me with a quick adjustment without charge.

Incredible service, very reasonable prices for repairs, lovely and knowledgeable staff, it's a real…read moregem in Oakland. They even told me where I could get a good used bike (Aquatic park where there's a bike program that trains youth too who work on the bikes!). Anyway- please check them out! 5 star review!!

Edmond tuned up my son's mountain bike. Great price, pro job, and super friendly. Would definitely…read morego back. Hours are a little limited but it's worth it for the quality of the service.

Excellent experience at Pioneer Bike Shop! I text Edmond, the owner, and he responded right away. I…read morewas able to take my newly purchased used bike from FB Marketplace a week later for a tune up with him. Edmond text me the next day saying my bike was all ready for pick up and the total. Great pricing, great experience and great customer service from Edmond. I love supporting small owned business. I will definitely be coming back for future bike maintenance.

Highly, highly recommend this bike shop, especially if you're an Ava voucher holder!…read more Such a seamless process at King Kog from the order to pick up. Literally took a 1-2 minute phone call to place my new bike order via phone. They verified my voucher number, confirmed my preferred bike choice, and informed me of the price and the anticipated pickup date. The overall process worked SO well and was SO efficient, that I honestly thought it was a scam, but I was pleasantly surprised when it all actually went according to plan! From date, to price, to customer service, it was all top of the line! They had a full bike shop of mainly XP4s waiting for pick up and this is probably why! This place had the best turn around dates, by far! I ordered the Lectric XP4 and everywhere else was claiming 2-3 month turnarounds for delivery and full assembly and King Kog promised a 2-3 week turnaround, and they actually delivered on time! Their process is so efficient. Everywhere else the process was super clunky and wanted 2-3 emails to process the voucher and here I was able to do it efficiently on the phone, all in one go. Can't recommend this shop enough!

Added tire liners to my new bike as a rush job, but didn't gouge me on the labor. Thank you!read more

Actually I was planning on writing a negative review however , after a few events that took place…read moreafter I got frustrated,the owner and the mechanics attitude was quite impressive and eventually my point was accepted and , eventually after a bit of headache ,I feel taken care of and heard. so overall I think this is a nice place. People make mistakes but overall the repair was very well done and it feels good now

Pains my heart to give any 1 star review for small businesses…read more But I ordered a Veloric folding bike on 3/17 so I can reduce use of my car. Especially with gas prices. I also live in Walnut Creek and decided to go with a more "local" (used to live in Alameda) shop. Originally I was going to go for an Letric bike, but got convinced to go for the Veloric. So Vivee was nice enough to let me test ride one that was in the shop for service and I decided to buy one, but they didn't have any in stock. She asked if I can use Zelle and I wanted to use card, but she said she would face a 3.5% fee. Ok sure. We also bonded over tennis as well since my brother played and her kids play it and she was a hitting partner, which we found funny. We go over the options on what the bike looks like, what options I wanted and add-ons. I got a date of mid-April, probably more on the early end for me to pick up including assembly and shipping. Veloric would take 3-10 days to ship (from their site for direct to consumer) and then it would take time to assemble. So I presumed, ok, maybe it's quick and coming early. I'll call! I text Vivee on March 20 and she said she would check Monday when she got back. I didn't see a response. So I text back on Monday to check. No response. I call the shop (no response). I text again (no response). It's now 4/7 and yes I called and left a message on the phone and text. So the lack of response + Zelle payment + reviews I didn't read up here = panic. I decided to go and call Veloric to see what's happening. Veloric told me to try to work it out and confirmed there was a fold 1 that was delivered, but they couldn't confirm this was mine. Vivee did eventually answer the phone on 4/9, but said she was waiting on the shipment and said that she ordered a pallet and blamed the tariffs for the delay. So I decide to go in 4/23 when my bike was supposed to be there, but it turns out it wasn't. She told me she was ordering a pallet and she would install my bike first. She also said it was difficult to talk to Veloric's customer service team since there were trade shows. Turns out she lied. I had been in contact with Veloric's customer service team since March because I read some of the reviews and there was a Reddit post on them buying a bike there with a few other horror stories on people getting repairs and either never getting them done and having to pay upfront. Veloric told me they had not gotten an order from Westside Joe's since March 16 and I had come in on March 17 to order my bike. I truly wanted to support a woman owned minority business in my hometown of Alameda. But unfortunately, they are unable to be transparent on ETAs to the point where the manufacturer had to check for me and now I have to dispute with my bank. I've also posted my story to Alameda Peeps, and it looks like there are more horror stories. Moral of the story: It's great to shop local, but please be careful on who you chose to do business with.

After two quick and reasonably priced tire repairs, I brought my bike in for a broken handbrake…read more He told me it was repaired, I took it away-- and it was just as broken as it was to start out with!!! So I had to bring it back. He did not charge me for the re-do, but I was still angry that he caused me a safety issue by telling me something broken was repaired. Made suspicious by this interaction, the next time I had an issue a few weeks later (with clunky gear shifts), I took it to Trek Bicycles down the street. Trek told me my brake pads were almost worn out, my gear chain was stretched and close to wearing out, and the rubber (not the tube) was almost worn through on back tire. The audacity of doing a brake repair and not telling me my brake pads were almost worn out!!! Not to mention, not telling me about all those other serious issues with my bike. It is very unprofessional not to mention problems with a bike that is taken to you for repair. The shop is so crowded with half-repaired bikes you cannot physically walk over to the counter. In retrospect, that should've been a warning sign for me. I feel like the sloppy work I received here risked my safety, and I'm pretty angry about it. I usually hate posting negative reviews, especially for small businesses, but this time I'm upset enough that I feel like warning other customers.

Very polite and helpful! Helped me find the best prices when my budget was limited. Thank you!read more

Shops like this are hard to find, highly recommend you support this local east bay gem and keep…read morethem alive. Quality work, honest advice, no bs; the holy trifecta. Have had many bikes serviced and built over the last few years at this shop and would recommend them every time.

I highly recommend this shop to anyone looking for honest advice, quality repairs, or a new bike…read more I'll definitely be coming back for all my cycling needs. Thank you for the great service!

Great rental experience! I recently rented 3 bouldering pads for a week, and the rates were a…read morefantastic value; much less expensive than other rental options I looked at. When we realized all 3 pads wouldn't fit in our car alongside our luggage, we went back in and the employee working was super helpful, easily swapping one out for a smaller size with zero hassle. Both picking up and dropping off the gear was completely seamless. Highly recommend their rental department; I'll definitely be renting and buying from them again!

A one star rating is harsh ... but as my neck hurts, I feel it's justified…read more I rented a wetsuit for today's Sunday Alcatraz Open. The neck chafing: however, the wetsuit I got scratched the right side of my neck, and it hurts. The irony is after the swim, I realized that a wetsuit isn't really needed: warm water at 64 degrees with great weather - but I won't know in advance. I hope they either fix it or retire it. Otherwise,I'd give it a five star. Housed in an old rink. Very pleasant with excellent service.

We had such a wonderful experience at Alameda Bicycle! A huge thank you to Draco for going above…read moreand beyond to help us find the perfect bike. He was incredibly knowledgeable, patient, and genuinely cared about making sure we found the right fit. The kids' trade-in program was such a fantastic idea and made upgrading to a new bike so much easier. It's great to see a shop that encourages kids to grow with their bikes while also making cycling more accessible and sustainable for families. From the friendly service to the thoughtful programs, Alameda Bicycle truly sets the standard for what a local bike shop should be. We're so grateful for Draco's help and will definitely be coming back for our future bike needs. Highly recommend!

Very disappointing experience…read more I brought my bike in for a simple flat-tire repair and was told it would be ready within 24 hours. Near the end of the following day, I contacted the shop to see when I could pick it up, only to be told they didn't have the correct tube and that the repair could now take another 2-8 days. That's a pretty significant difference from the 24-hour turnaround I was quoted. If the shop didn't have the necessary tube in stock, I would have expected them to tell me that when I dropped the bike off--or at least contact me when they discovered the problem. I was really hoping to find a good local bike shop on the island where I could bring my bike for routine repairs and maintenance. Unfortunately, this experience has me looking elsewhere. A simple flat repair shouldn't turn into a week-long wait, especially when I was originally promised 24 hours.

Maybe a good place to park your bike for free but not a good place for bike repairs. There are lots…read moreof bike repair places with integrity and who treat their customers with respect. This is not one of those places.

This place is amazing. One of the best businesses and services in the entire Bay Area. Free bike…read morevalet services, great and speedy repairs, extremely helpful and diligent staff. My wife and kids and I all use and love love love this place. Uptown Bike Station proves that WE CAN HAVE NICE THINGS here! Can't recommend them enough.