Guy fixing bike and lady at the register came in for a brand new inter tube they spoke to me nicely…read morethey were awesome to me to bad their closing up

I have been coming here for years. Couple of years back I had a not so good experience with one of…read morethe service specialists but I brushed it off as one off and continued to get my service repairs here. Today I went in for an issue that I was having on my rear brake (squeaking noise and over heating ).They had changed the brake pads and I had not used my bike much. So I was expecting something to do with that. The person (same Specialist) suggested to replace the system (pad, rotor ) to fix it as it was a waste of time for him to clean the pads. He was also expecting me to pay for the brake pads again. He also insinuated that I must have insisted for just the brake pad change to save costs etc , basically passing the issue to me. At that point I lost trust in the repair recommendation and bummed by the attitude. And will likely get his fixed somewhere else. Used to love this place but am going to another shop onwards.

I came in here to shop around for a bike. I've been looking for a commuter bike, and while doing my…read moreresearch, I read that this place sells used bikes at a reasonable price. When I came in, the staff/owner was professional and welcoming. He suggested what kind of bike suited me based on my preferences and height. I ended up buying the bike he showed me. There was a 1-year warranty on the bike (except for flat tires), and he even told me I could return it within 3 days if I didn't like it anymore. He was very knowledgeable and didn't pressure me to buy the bike. He was very direct and fair, which I appreciated.

I took my son's bike in for a simple tire replacement--nothing fancy, nobody was signing a treaty…read more We agreed I'd pick it up on Nov 18th. But, at no point did anyone say, "This date is carved in stone by the ancient bike gods," or that I'd be slapped with late-pickup fees for daring to miss the deadline by a day. On the 19th, I get a call from one of the staff--curt, like I'd personally offended his ancestors. He says, "You were supposed to pick it up yesterday. If you don't pick it up today, we'll start charging late fees." Late fees? For a bike tire? In California. Without ever mentioning this policy beforehand. I'm no lawyer, but even I know that's... questionable. I politely told him this wasn't the way to talk to customers --especially since it's, you know, its a weekday, people are at work and not everyone can teleport to a bike shop that closes at 5pm. A little empathy could've gone a long way--maybe even earned them a repeat customer. Wild concept, I know. When I finally showed up, I was ready to pay and leave in peace. But nope--he reopens the entire conversation like it's a season finale cliffhanger. Still no apology, still no acknowledgment, just... attitude. At that point I simply asked him to please take the payment so we can both move on with our lives. Good news for me: there are plenty of other bike shops within a two-mile radius. Good news for them: I'll be giving all of them a shot before coming back here.

They were incredibly helpful in helping me pick out my bike!…read more On top of that, I once came in with a flat tire, and one of the owners took the time to explain the issue and honestly told me I didn't need new tires. In my book, that says everything--they're a fantastic local business that hires local kids and truly care about their customers. Win-win all around. I'm always happy to support this business!

This review is specifically for the owner Fred. Being a customer of here for almost 10 years I want…read moreto say that this review is not based on a one-time experience. My brother and dad stopped coming to this bike shop many years ago when they both felt that they were being judged when they were looking at the bikes in the store. They insisted that the Asian guy with the ponytail never greeted them when they entered the store and he would just stare at them. I always try to look for the good in people so I brushed it off and proceeded to buy not one, not two, but three bikes from this store over the years. Here is the thing about Fred. He treats you with some sort of decency when he knows you're interested in buying something from his store. However, when there is no money going into his pockets that is when you will see his true colors. To put it plainly, he is condescending when he talks to you because he probably believes he knows more about bikes than 99% of the people that walk into the store. You can also tell that it has been a long time since he has been put in check by the way he talks down on his customers. I bought a Tarmac in 2023 from the website SPECIALIZED.COM because Fred did not have that model in stock. When I asked one of his workers if they could order it, he said they could not because it was not available. The website however did have it in stock. One of their options is to have it delivered to one of the local bike shops that carries Specialized bikes. What Fred does not want people to know is that as a bike shop that sells Specialized bikes, he is obligated to build any bike that is bought from the website and delivered to his store. I also bought carbon rims from the website since they offer 15% off for first time customers. When I came to pick up the bike and the rims, he literally yelled "I am not making any money!" That is when I knew what he was all about. For me, that was the last straw. I will never spend another dollar here. To be honest, this store would be much better if Fred never spoke to the customers directly. For the most part, Tina the manager, the sales staff and the mechanics all do a good job. Even the previous staff with Camacho and the manager Scott knew how to treat the customers. Fred may know more about bikes than his staff but he does not know how to talk to customers. I also heard that the previous staff pre-pandemic were all let go due to missing inventory. I am not saying that stealing is right. However, if you treat customers and your staff poorly, then it will come back to bite you. Karma is real. One last word of advice is to ALWAYS get a second opinion from another bike shop when Fred tells you what your bike needs. I found out what he suggested with my brake lines was not altogether necessary and would have cost me more than double had I followed through with his advice.

Went in today to check out if they have bromptons, the door was locked but they're inside. Just…read morefound out they take appointments only through their Yelp but there wasn't any sign on the door and the guy inside who clearly saw us didn't even bother to come out and tell us that we need to make appointment :/

Was looking to get back in a bike after dropping 100lbs. The team at Urban Bike Fitters were…read moreawesome, knowledgable and professional. They got the right sized back with the add-on's and adjustments I wanted. After shopping around I realized they had great pricing and with the most knowledgable staff around! Go check them out, won't be disappointed!

This review is only for the service department. I dropped off my bike for a tune-up. The…read moretechnician there identified a worn out big chainring and rear cassette. A fair quote was provided and the repairs were made. My roadie now rides like new. Thanks guys!

I came in here to browse and this store is so huge. It has a large selection of bikes to choose…read morefrom and has biking apparel from helmets to gear.

My parents and I visited to purchase an e-bike using a valid Ava Community Energy rebate code. The…read moremodel we wanted was out of stock, which is common, but their reaction was not. They refused to order the bike for us in-store. Instead of simply placing the order (like any normal business), they instructed us to go home, send an email, and wait 2-3 business days just to get a response. We were treated as if our business was a burden. The staff implied this was a necessary protocol for the rebate. This is demonstrably false. We immediately drove to another local authorized dealer who also didn't have the bike in stock, but they were able to: 1. Place the order for the sold-out bike immediately in-store. 2. Redeem the rebate code on the spot. 3. Treat us with the attention a paying customer deserves. This shop created unnecessary barriers to using the rebate program, while their competitors made it seamless. The experience felt less like a standard policy and more like a reluctance to support rebate-eligible participants, especially seniors and lower-income customers who are most impacted by email-only barriers and delays. Save yourself the time and the headache. Take your business to a shop that actually wants it.

I always come here for bike stuff, this time I asked for help to get some fenders onto my bike, and…read moreto get new pedals. Eric explained the different pedals I could get, helped me narrow down which one I want, and installed them free of charge. For the fenders, he noted down the size of my wheels and attachment points. He said he'll contact me once they get the fenders in and install them for me when I bring the bike back in. Love this place and the people, a Pleasanton staple for me.

Great customer service, they weee just super nice and helpful. Needed 3 bikes for Mother's Day…read moreweekend and they came through. I've been a loyal customer of theirs since the 80s. Go help out the local businesses!

Dose not give your bike back after asking for simple tire repair intently damage bike to say that…read morethis part is broken while I asked for a simple repair told the guy to come pick up my sons bike started snooping around my garage saying oh you baught your son a electric ebike saying it goes to fast and stuff while I know wha I baught are you here to educate me and my son or come and pick up the bike with you and your 9-5 who lives in a apartment

Have visited this store many times over the years for sporting and fishing equipment. Staff has…read morealways been helpful and the store clean.

What happened to the service only the girl at the counter was helping anybody, The two guys working…read morewere absolutely ignoring all of the customers, I honestly can't believe this store is still open with the sorry service and minimal selection and high prices, I would imagine it's a matter of time before this place goes under too!

Really great experience here purchasing a new mountain bike for my son. The people here were…read moreextremely knowledgeable and patient. Highly recommended

My teenage son just asked - in person - if they carry Maxxy Hookworm Tire and was told after a long…read more pause "no". End of conversation. No offer to check if they could get it in stock, just silence. As he exited my son thanked the man for who said no and wished him a nice day, the response was "mm hmm". It's a quiet Sunday afternoon. My son was the only one in the shop and that was the level of customer service offered? That's lousy customer service and bad for business. We won't be back.

Gavin and Brandon are the best. I go to their Burlingame location a lot where Brandon helped me out…read morea lot was super happy to see him working in Palo Alto when I needed bike parts he's always super attentive and friendly to everyone. Gavin is super knowledgeable and super friendly so happy to see two great guys working at this location. I'm a big supporter of Summit Bicycles so far bought and serviced my bikes, helmets, cables, Wahoo computers from them. Love supporting my favorite local shop.

Came in with lots of questions about electric assist bikes, Danial (an employee) was super helpful…read moreand expertly fielded all my questions. This location rents bikes as well as lets you try bikes out before you buy one so you can get a feel for what works for you. I felt like the had a pretty good selection of road, mountain, cruiser, and electric bikes. Bottom line if you're looking for a place to buy a bike definitely stop by and check this place out