My parents and I visited to purchase an e-bike using a valid Ava Community Energy rebate code. The model we wanted was out of stock, which is common, but their reaction was not. They refused to order the bike for us in-store. Instead of simply placing the order (like any normal business), they instructed us to go home, send an email, and wait 2-3 business days just to get a response. We were treated as if our business was a burden. The staff implied this was a necessary protocol for the rebate. This is demonstrably false. We immediately drove to another local authorized dealer who also didn't have the bike in stock, but they were able to: 1. Place the order for the sold-out bike immediately in-store. 2. Redeem the rebate code on the spot. 3. Treat us with the attention a paying customer deserves. This shop created unnecessary barriers to using the rebate program, while their competitors made it seamless. The experience felt less like a standard policy and more like a reluctance to support rebate-eligible participants, especially seniors and lower-income customers who are most impacted by email-only barriers and delays. Save yourself the time and the headache. Take your business to a shop that actually wants it. read more

I always come here for bike stuff, this time I asked for help to get some fenders onto my bike, and to get new pedals. Eric explained the different pedals I could get, helped me narrow down which one I want, and installed them free of charge. For the fenders, he noted down the size of my wheels and attachment points. He said he'll contact me once they get the fenders in and install them for me when I bring the bike back in. Love this place and the people, a Pleasanton staple for me. read more

Superfly Wheels - New pedals - Bike Repair/Maintenance Near Me - Pleasanton, California

See all

Great neighborhood bike shop. I went in to ask some maintenance questions about my bike and they answered all of my questions about upgrades but never tried to upsell me. I left with only what I needed and was very pleased. Check it out if you need a bike or have bike needs. read more

not good at all. I was riding my bike and my friends bike was damaged and we needed something for his bike. We went in asked for what we needed and a worker comes out to see our bikes and starts cussing us out just because we had electric bikes even though they sell electric bikes in their store. Rude people I would choose not to come here. read more

They kicked me out and called my bike a piece of shit and the as very rude to me even though all I wanted was brakes also told me to get me a real bike over all I wouldn't recommend because of the rude employee who kicked us out read more

Excellent service and a happy place to buy and service a bike. Bought my grandson a training wheels first bike for Christmas and love that it's fully assembled and they offered to treat the bike to fit him if necessary. read more

Very friendly, and honest vibe. Demoed some e-bikes for me but they didn't have the cargo bike I was looking for. So they looked up the nearest place that had it and they sent me to alameda bikes. Will probably be back soon for some accessories. read more

Super friendly, knowledgeable, on time delivery, and responsive. Overall, excellent service.

Stopped by for a quick question (if they could fill my e-scooters tire - which they very kindly did!), ended up leaving buying a helmet because of how great the customer service was! Everyone was so knowledgeable there and the store was so clean and welcoming. Come support local! Love this place! read more

See all

Top of the line business, highly recommend coming here!!!! Great staff!!! If i could put more than 5 stars I would

I went to this shop to get a tire repaired on my son's Jetson e-bike. Great service, competent and friendly employees. Bike delivered BELOW the estimated price and on time. Highly Recommend this business. read more

Wilson and the young guy who works with him on Wednesday afternoons were both SO kind and helpful. As a brand new cyclist, I was feeling very overwhelmed and frustrated after getting my first ever flat but they were so helpful and taught me so much. While I hope to never get a flat again, I feel so much more equip the next time it happens to me!!! They both need a raise. For sure Superfly Wheels just gained a lifelong customer. read more

good service, friendly and helpful. i could not unload the bike from my car and the staff was nice enough to do that for me. appreciate it! read more

Nice staff very helpful, I went there to fix two kids bike. They were upfront they told.me one of them it would be too expensive to fix, and they helped me fixed the break and get new handles foe the other bike so we can use it for another year, both of them were older kids bicycles. Very nice and friendly read more

I came here to buy an inner tube for my daughter's bike that had a flat. I brought in the tire to show them, but knew they didn't have time to fix the flat for me (I didn't have an appointment; I just dropped in). The employee (I forgot her name, but she was THE nicest person!) felt bad that I needed to change the tire myself, after she heard that I had no clue how to do it, so she not only changed the tire for me right there and then, but she also did it in front of me so she could teach me how to do it! I am so appreciative for the stellar customer service! My daughter was able to ride her bike the same day, and I now know how to change a tire in the future. It's this kind of customer service that reminds me why it's best to do business with small shops like this one as opposed to those big chain stores. read more

I brought in my wife's bike to get fixed and wasted my time at this place. They gave me the impression that warranty work could be performed so I left my bike there. When I call to check in on what the manufacturer said about the warranty process, I am transferred to the manager that explains to me (as matter of fact) that pedals are not covered by warranty work. Ok, so I should of been told that before dropping off my bike, especially since it's so "matter of fact". I didn't yell or get upset on the phone and I was always pleasant with everyone I came in contact with. Well when I get home and look at the receipt, I see an internal note stating (I'm the) "Douche of the Century". Really?. I guess I should of got upset and chewed you guys out for wasting my time. How unprofessional and rude. Bottom line, stay away from these clowns and go to Mikes Bikes. read more

Superfly Wheels - Receipt - Bike Repair/Maintenance Near Me - Pleasanton, California

This team is so great and go above and beyond in customer service and friendliness! Eduardo and Wilson are to be applauded. Reasonable prices on equipment and super speedy service for repairs and time-up's!! read more

I want to thank the crew ( Wilson, Eric, Tim( owner) , Joe( the professors), Phil( the mechanic), and Ryan at Superfly Wheels in Pleasanton ( Main St) for helping me get my first gravel bike ( Specialized Diverge STR Expert) . After a few months of deliberation and the support, especially from Wilson , I got my dream bike!! The crew at the shop was so patience with my decision making timeframe. It is the best bike shop in the Tri-Valley and treat you like family members. If you are looking for a bike or bike services , I recommend Super Wheels! Thank you Superfly Wheels!!!! read more

Superfly Wheels - Bike Repair/Maintenance Near Me - Pleasanton, California

The staff at this shop is great - always friendly and helpful and sharing information! They are very accommodating to test ride bikes. I also rented an e-bike and rack for a day recently and the whole process went very smoothly. read more

Keep up the amazing customer service guys! Mike and the rest of the SF gang are super nice and helpful. We came in window shopping for some hybrid style bikes for my GF and I to enjoy. We cruise the paved bikes paths in Pleasanton and Livermore and not too much dirt stuff. Staff didn't try to over sell us $4-5k full suspension mtn bikes or carbon road bikes like most other shops. He gave us suggestions based on our height and recreation type of activities. We loved that and talked more about warranties and tune-ups post sale. They also hosted a really fun Fall Bike Show too and we decided to enter a few of our custom BMX bikes. We won Best of Show And got so many goodies read more

Superfly Wheels - Best of Show, 1984 Retro CW Racing 20" Phaze1 w/Skyway Tuff II's, Kashimax Aero, Terry Cable, Bullseye/Diacompe/Izumi/Bassett goodies! - Bike Repair/Maintenance Near Me - Pleasanton, California

See all

I'd like to recommend Joe & Wilson & Superfly Wheels. Joe and Wilson saved the day when my son and I were out for an early evening stroll when my son's bike tire popped. We pulled up a few minutes after hours and believe it or not these kind folks invited us in and got us back on the road in short order. They also showed my son who is ready for a new bike what was available. Thanks a million for your kindness, professionalism and service. read more

This is a shop that truly care about the customers. Every customer that walks through that door can expect to get the same level of attention. I saw a mom with her 2 little kids and she was asking to have her bikes adjusted (and I don't think these bikes were purchased there- they were the tiny walmart types). There were other customers in the store who were looking to purchase bikes, and the manager asked one of his staff members to help the gentleman looking at the mountain bikes whilst he helped this mom make the adjustments on her kids' bikes. How cool is that. Personally, I have always had a great experience with the work they've done on my bike. I've only been taking my bike here for repairs. they are very communicative and set realistic expectations on timeline and cost. They won't try and upsell on unecessary repairs and/or parts. In fact, the mechanic would always suggest going with the least expensive (but viable) option. Tim is also very cool. He will go around and personally thank the customers for their business. Can't say enough good things about this shop. read more

5 Stars all the way! I've been in the market for a new road bike for about month. Since then, I have been riding my 20 year old Trek 7700 which I liked but I knew it was time to move on. I decided to ride all the way from the ease side of Livermore (by the lab) to Superfly Wheels. I was greeted by two gentleman, one being the owner, and both took turns assisting me. They brought 3 bikes outside for me to review, and I really liked the Giant Contend AR 3 as an entry level road bike. They also took out 2 24" girls bikes as I was looking to upgrade my daughter's bike. Unfortunately my daughter had her mind made up on a bike that this shop did not have. All good. Super Flywheels has a trade in program, and I feel I received a fair price for my bike. I only spent about an hour at the shop which is great considering there were several other customers needing help there. I have to say, I had a real bad experience at the Trek shop in Livermore. I brought my family there last week and we were ready to buy two bikes; but we were turned away and told to book an appointment online. Guess what? Sales appointments were ONE WEEK OUT. So today I bought from Super Flywheels, then another purchase at My Buddy's Bikes on the way home. Message to all bike shops who do "appointments only": you are NOT practicing safety any better than shops who take walk ins. This is a choice based on competency and how you feel you can handle your business. Traffic might be great right now because of the COVID-19 pandemic, but when business slows and you start feeling the effects, you're going to wish you hustled to gain extra customers like myself and many, many others. read more

Superfly Wheels - Bike Repair/Maintenance Near Me - Pleasanton, California

See all

Great place to get your bike tuned up. Staff are very helpful and knowledgeable. I took my road bikes to install carbon wheelset, and the staff explained the options to make the wheels work with my bikes disc brakes. I was able to ride my bike the next day that's how quick the turnaround was. I highly recommend Superfly wheels with your bike needs. read more

I am a big believer in supporting your local bike shop - and Downtown Pleasanton. And Superfly Wheels has made that easy - they are great. We started shopping for our next bikes a couple years ago. Wilson and the rest of the staff took time to talk and answer questions numerous times over the months - without knowing whether I was ever going to buy anything. Earlier this summer, my wife and I finally bought a couple Turbo Levo's. The support and service through the purchase and initial set-up was fantastic. Everything went really smooth and very quick. And the assistance along the way - helping us learn everything we need to know, getting the right accessories we need, and avoiding the ones we don't - has been spot-on. Even warranty service and helpful check-ins have been quick and completely successful. read more

Superfly Wheels - Bike Repair/Maintenance Near Me - Pleasanton, California

I LOVE this store. From top boss to all employees, everyone is always smiling and happy to server you. Traveling from San Ramon to here is just fine. Wife and I both got our bikes from here. They also provide awesome service when you bring your bike in. read more

The amount of continuous super excellent service is amazing! My 12 year old son wanted a $600 bike. I wanted him to earn it. Not only did have patience with him coming in monthly in paying for his bike but they encouraged him to do it on his own. They told him how proud they were of him doing it on his own! Today we went in to get my other sons bike fixed. They fixed his bike and delivered both of our bike to our home because I did not have a hitch yet! Thank you from the bottom of my heart for making us feel like family the true definition of service! read more

Superfly Wheels - Our bikes - Bike Repair/Maintenance Near Me - Pleasanton, California

As a previous customer I brought my bike in for a minor repair on a Friday. I was told it would take 7-10 days to do the minor repair. I asked why when it was summer time and I like to ride. No response other than it would take 7-10 days. I took my bike to another shop and they instantly repaired my bike and it was complimentary. You will not see me in this shop again. If you live in Pleasanton, don't try to get a repair. read more

Super friendly and knowledgeable staff, always trying their best to make their customers happy. And if they do make a mistake (like selling you the wrong size brake pad) they try to correct it w/o hassle. They have an excellent inventory of bikes and parts - including lots of high-end items, like their Intense & Norco MTB fleet. Also a nice selection of e-bikes. Conveniently located downtown Pleasanton - if you stop by on a Saturday make sure to park a block away (for example on Peters Ave, between Division St & Rose Ave) since downtown Pleasanton is typically closed for traffic on weekends over the summer. read more

The guys at Superfly live up to their name. They are "superfly" with their attentive customer service, positive energy, and good prices! My granddaughter's bike needed a safety inspection and adjustment. They were speedy and very reasonably priced for the service. I'm eager to give them more business! read more

Superfly Wheels - Purple Wonder - Bike Repair/Maintenance Near Me - Pleasanton, California

I can never thank these folks enough for their kindness and over- the-top service. I've rediscovered mountain biking when Covid-19 started, and so I got three bikes. My first two were from a chain bike store, while my third, a Specialized Kenevo Comp is from Superfly Wheels. I've been regularly going to lots of trails and naturally, needed frequent repairs and tune ups. I often get disappointing reception at the chain, but each time I come to Superfly Wheels, I get a personalized, small-town, no-frills, non-chain store experience, that is friendly, quick, attentive, honest polite and conscientious. I have never been charged for a tune-up service, and they've even thrown in free minor parts. I am so very amazed and extremely satisfied with Superfly Wheels. And to all of you who are undecisive where to purchase your next bike or bring one for repairs, I tell you this is the place to go! read more

Superfly Wheels - 2022 Specialized Kenevo Comp - Bike Repair/Maintenance Near Me - Pleasanton, California

Great employee there, super friendly and making great recommendations on the tire I could choose from. Job was done in time estimated, pricing was reasonable. Overall a great experience, and I went back again for my other tire. read more

Friendly staff and decent selection. Small shop but very involved in the cycling community. 4 stars for friendly staff and community involvement. My kids love them and they are patient with the little kids. read more

Great customer service!!! Definitely coming back for any bike issues. I really appreciated the help and patience. Reasonable prices too.

The people at Superfly wheels are all very friendly and honest. I've brought in several bikes and other friends bikes in here for repairs and they are always very honest with the repair and pricing. They don't try to price gouge you for more money or anything. Turn around time is always great, even when there was a huge demand for bikes and repairs. I just brought another bike to them today and got the same experience as I did several months ago. Highly recommend Superfly wheels for your bike needs! read more

Great experience today. My first time buying a road bike and the crew was helpful and knowledgeable. Made the process easy and informative for me. I'll definitely recommend my friends and family. read more

Superfly Wheels - Bike Repair/Maintenance Near Me - Pleasanton, California

Rave for SuperFly Bike Shop on Main St, Pleasanton. Manager Ryan and others were incredibly friendly, helpful and appreciative of my business. 72 years old and have visited many bike shops. These guys were tops. Went above and beyond in setting up my new high end eMTB and spent as much time as I needed figuring it all out. Excellent communication before, during and after purchase. read more

Amazing Service. Found the exact bike I wanted for my little dude. Can't say enough good stuff about this shop!

They couldn't fix my Bike issue and also they didn't honor Yelp check in offer to give discount on accessories

This was my first time in a bike shop, and what great customer service! I needed to get my kid's bike fixed, and they told me over the phone that I could just walk-in and they would take care of it since it was an easy fix. Someone fixed it right away, and he also pumped up both tires since they were a little flat. (I didn't even know!) They wouldn't charge me for any labor so I only paid for a small part that I needed. Super friendly ppl. Come to this shop if you need a bike or need to get anything fixed or if you want to walk out in a happy mood. Please support small businesses! :) read more