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Superfly Wheels

4.6 (88 reviews)
Closed Closed
Updated over 3 months ago

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Response time

3 hours

Response rate

100%

Services - Superfly Wheels

Bike repair and maintenance

Superfly Wheels Photos

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Recommended Reviews - Superfly Wheels

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Julian J.

Stopped by for a quick question (if they could fill my e-scooters tire - which they very kindly did!), ended up leaving buying a helmet because of how great the customer service was! Everyone was so knowledgeable there and the store was so clean and welcoming. Come support local! Love this place!

Receipt

I brought in my wife's bike to get fixed and wasted my time at this place. They gave me the impression that warranty work could be performed so I left my bike there. When I call to check in on what the manufacturer said about the warranty process, I am transferred to the manager that explains to me (as matter of fact) that pedals are not covered by warranty work. Ok, so I should of been told that before dropping off my bike, especially since it's so "matter of fact". I didn't yell or get upset on the phone and I was always pleasant with everyone I came in contact with. Well when I get home and look at the receipt, I see an internal note stating (I'm the) "Douche of the Century". Really?. I guess I should of got upset and chewed you guys out for wasting my time. How unprofessional and rude. Bottom line, stay away from these clowns and go to Mikes Bikes.

I want to thank the crew ( Wilson, Eric, Tim( owner) , Joe( the professors), Phil( the mechanic), and Ryan at Superfly Wheels in Pleasanton ( Main St) for helping me get my first gravel bike ( Specialized Diverge STR Expert) . After a few months of deliberation and the support, especially from Wilson , I got my dream bike!! The crew at the shop was so patience with my decision making timeframe. It is the best bike shop in the Tri-Valley and treat you like family members. If you are looking for a bike or bike services , I recommend Super Wheels! Thank you Superfly Wheels!!!!

Best of Show, 1984 Retro CW Racing 20" Phaze1 w/Skyway Tuff II's, Kashimax Aero, Terry Cable, Bullseye/Diacompe/Izumi/Bassett goodies!
Ernesto Jr S.

Keep up the amazing customer service guys! Mike and the rest of the SF gang are super nice and helpful. We came in window shopping for some hybrid style bikes for my GF and I to enjoy. We cruise the paved bikes paths in Pleasanton and Livermore and not too much dirt stuff. Staff didn't try to over sell us $4-5k full suspension mtn bikes or carbon road bikes like most other shops. He gave us suggestions based on our height and recreation type of activities. We loved that and talked more about warranties and tune-ups post sale. They also hosted a really fun Fall Bike Show too and we decided to enter a few of our custom BMX bikes. We won Best of Show And got so many goodies

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5 months ago

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Tim C.

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7 months ago

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5 months ago

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2 months ago

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Tim C.

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2 months ago

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1 year ago

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3 months ago

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5 months ago

Super friendly, knowledgeable, on time delivery, and responsive. Overall, excellent service.

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2 years ago

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9 months ago

Top of the line business, highly recommend coming here!!!! Great staff!!! If i could put more than 5 stars I would

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2 years ago

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2 years ago

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5 years ago

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3 years ago

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3 years ago

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5 years ago

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4 years ago

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6 years ago

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2 years ago

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3 years ago

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4 years ago

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3 years ago

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5 years ago

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3 years ago

Great customer service!!! Definitely coming back for any bike issues. I really appreciated the help and patience. Reasonable prices too.

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6 years ago

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Tim C.

Glad we can help!

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6 years ago

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3 years ago

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4 years ago

Amazing Service. Found the exact bike I wanted for my little dude. Can't say enough good stuff about this shop!

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3 years ago

They couldn't fix my Bike issue and also they didn't honor Yelp check in offer to give discount on accessories

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Tim C.

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4 years ago

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Page 1 of 3

Ask the Community - Superfly Wheels

What other types of bikes do you rent out? Do you rent out electric bikes also?

Hello and thanks for reaching out. We have some Dirt Jumpers, Hardtails and Hybrid E-Bikes available for rent.… Read more

Good morning! I'm just wondering if you rent 3-wheel bicycles? I'm wanting to buy one but want to find out if I'd even like it! Thank you, Anna

Hello and thanks for reaching out. We do not have a trike on hand and we only order them when a customer specifically requests to purchase one because they're oversized and we're limited on space.… Read more

Don’t See Your Question? Ask Away!

Review Highlights - Superfly Wheels

Tim was incredibly friendly and knowledgeable and made sure we are ready to safely get out on the roads and trails again.

Mentioned in 7 reviews

Read more highlights

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Pedego Electric Bikes Livermore

Pedego Electric Bikes Livermore

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Always a great experience renting, or repairing bikes with the Pedego team. Friendly, fair and fun…read moreto rent their world class bikes. Also great place to purchase a bike from as well. Recommend them for a great day of riding in the vineyards.

I wanted to share some feedback regarding the Pedego Bike Shop in Livermore based on my recent…read moreexperiences. While the shop appears to excel in its core rental business--reflected in consistently positive customer reviews and a strong reputation for providing a smooth, enjoyable rental experience--the same level of performance does not seem to carry over to its sales and customer communication practices. In particular, the sales process felt less organized and attentive than expected. Communication around product availability, follow-up, and overall customer engagement could be improved to better match the high standard set by the rental side of the business. Clearer, more proactive communication and a more structured approach to sales would likely enhance customer confidence and satisfaction. Given the success of the rental operation, there is a strong foundation to build upon. I would suggest that by aligning the sales activity that has been primarily driven by the 2025/26 AVA rebate program to closely match what has been demonstrated in rentals would significantly strengthen the overall customer experience. In addition it appears based on investigation additional costs to consumers ( shipping and to some users higher assembly costs) were added when submitting a sales request via the AVA program. Based on these experiences I would not recommend using Pedego for the reminder of the 2026 AVA program.. I hope this constructive feedback is helpful and contributes to continued improvement.

Alameda Bicycle - White Industries Freewheels, Got that!

Alameda Bicycle

(396 reviews)

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WHAT WENT RIGHT?!? Everything. Not just today, when I came in with grease all over my hands and…read moreholding back my tears. Alameda Bicycle on Park Street is a part of the community, and I feel so honored to spend my money here. Gene, George and Crew are unmatched in the Bay Area. They sell mid-price range bikes, so no $300 bikes or $14,000 bikes. I bought my first new bike here after graduating from Cal, and got my first Wall Street bonus, moons ago. It was my dream bike, a black Cannondale, top of the line. After that, got married and had children and Gene saw me through training wheels through teenage years, then sadly through a divorce. Back in a bike and climbing mountains - loving life! Anyway, today, after trying all night to get my chain back on my new e-bike (not possible on the road) I walked in and George was at the door. He sensed my frustration and said, "Come on in." It wasn't an easy fix. But they worked on it, two guys 25 minutes, and 5 tools. Meanwhile, I walked into the showroom to check out the bikes (tee hee hee). Then I noticed a new coffee and tea station with a couch and chairs, and Madeline cookies. It's just what I needed after a frustrating night and morning trying to fix it myself. Such a mindful and kind touch. People easily complain, so positive heartfelt reviews are gold. Alameda Bicycle is a solid community member and business. Honest. If I don't need something, George will say, "You don't need that." Last time, I picked up some gorgeous Ortlieb panniers (which they installed) and a fix-a-flat for on the road flats. I forgot it on the counter -- it was here waiting for me when I returned a few weeks later. They only had my old digits! BTW, I didn't eat the last Madeline cookie. I saved it for you! Come and get it -- and remember to support these incredible bike angels. Super, super Good Vibes. The absolute best Alameda bicycle shop -- to me.

Guy got me a new chain for my bike and had it ready to roll in no time. This is my favorite bike…read moreshop in alameda. For both purchases and repairs. They know their stuff!

AJ’s Family Cyclery

AJ’s Family Cyclery

(3 reviews)

I can't say enough great things about AJ and his shop! My partner and I were looking for a new road…read morebike and decided to check out AJ's Family Cyclery, even though it's a smaller, newer shop compared to larger corporate stores like Trek or Mike's Bikes. Being right across the street from our neighborhood, we figured it was worth a visit--and we're so glad we did! From the moment we walked in, AJ welcomed us with enthusiasm and genuine positivity. His customer service has been exceptional throughout our entire bike-buying journey. He took the time to understand what we were looking for, let us test ride a road bike, and patiently answered all our questions. Then, he casually suggested we try out one of his electric mountain bikes, given the great trails in the area. We took him up on that offer--and wow, are we glad we did! That test ride completely changed our minds, and we quickly realized an e-mountain bike was the perfect fit for us. AJ is incredibly patient, knowledgeable, and transparent. He spent hours helping us explore different options without ever making us feel pressured to buy. Unlike most bike shops that limit test rides to their parking lot, he let us fully experience both road and electric mountain bikes, which made all the difference in our decision. On top of that, he has been super responsive--even outside of business hours--via text, email, and social media. Thanks to AJ, we found the perfect bike that not only fit our needs but also came in well under budget without sacrificing quality. His passion for what he does shines through in every interaction, and his commitment to customer satisfaction is truly unmatched. Working with him has been an absolute breath of fresh air--you just don't find this level of service anywhere else. If you're considering buying a bike, do yourself a favor and visit AJ's Family Cyclery. Not only will you get expert guidance and outstanding service, but you'll also feel great about supporting a genuinely good person and his small business. He absolutely deserves all the success coming his way!

I almost bought my kids bike helmets off Amazon and at the last minute decided to check local…read morefirst. I didn't even realize this bike shop was there. The service I received was beyond five stars. AJ not only advised me on the best helmets for my kids but he also helped convince my son (7 years old) the importance of wearing a helmet. We always talk to our son about this but hearing it from a different (maybe cooler, lol) male has really helped the message stick. I HIGHLY recommend this bike shop! Thank you, AJ!

Superfly Wheels - bike_repair_maintenance - Updated May 2026

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