Bike shop scratched my new bike in multiple location after getting service done from them. Seems like they did it on purpose or deliberately. Very careless. Staff gave me attitude as well. DONT GO HERE. DO NOT RECOMMEND. DONT BUY A BIKE from here read more

Highly recommend for service, rental or even answer to question. Everyone is so nice ALL the time. Very knowledgeable. Helpful from the moment you step in the shop. read more

So happy with my new bmx bike my husband bought me. We've purchased all our bikes from here and will continue to do so for years to come. Love the customer service and quality of bikes. There is no way you'll leave unhappy, they take their time and really help find the perfect bike for you. Super friendly and very knowledgeable of all their products. Best bike shop I've ever been too and we've been to all the ones around here, superfly wheels is by far the best. They treat you like family and you feel like you would have know they your whole life. read more

Superfly Wheels - Bmx bike Fit bike company - Bike Repair/Maintenance Near Me - Pleasanton, California

Excellent experience not for the first time, I got to watch as the knowledgeable and fun mechanic fixed my breaks! Not an easy task, he had to kneel the entire time, and even though they usually don't maintain tricycles he helped me. Great conversationalist too :) read more

I highly recommend Superfly Wheels for all your bike needs . I recently purchased two Pace 500 Aventon electric bikes from Superfly Wheels. I visited the shop twice to discuss electric bikes . I knew very little about them . Both times the staff were informative and professional. On my second visit , Mike actually explained the different EB classes and demonstrated the components on a bike he had in showroom. He was extremely patient in answering my questions and helping me narrow down the perfect e bike for my needs . The bikes were a surprise for my boyfriend so mike even delivered them to his house . At the house he did a test drive with me so i felt comfortable in using the bike . Top notch service! read more

Superfly Wheels - New e bikes ! - Bike Repair/Maintenance Near Me - Pleasanton, California

Awesome experience here! Eric was not only extremely helpful but very friendly as well. I was in a pinch to get my flat tire replaced 1.5 hours before closing time and he was able to squeeze me in. I'm very appreciative of his willingness to help. read more

We were in a couple weeks ago, received Excellent customer service and after test riding a couple bikes we purchased a pair of Sedonas. We are so happy with our bikes. They are super fun on the local trails. Thanks so much! read more

Great service. Took my daughter's bike in and they serviced it immediately and was done in 15 min. And very reasonable price.

This place is great the the staff are super helpful and go out of there way for you. I brought my bike in for a brake bleed and had it back the next day along with a few other items I purchased. I will be a returning customer for sure. read more

I bought a bike late last year at another Pleasanton bike shop (Mike's). After about 15 hours of riding, my $400 value Reverb dropper seat broke (about 5 months). Mike's Bikes told me it isn't covered under warranty, and sold me a new $300 dropper seat. While Tim was servicing my son's bike, I asked him about it. He said Rockshox should replace it, and offered to contact them on my behalf and do the work to get it replaced. I appreciated the offer, but felt Mike's Bike made the money on my bike purchase, and should do the legwork. So I went back there with this info in hand, and insisted they contact Rockshox. After several months of (bad) service from Mike's (never contacting Rockshox, said it was denied.... "show me the correspondence or give me the name and number".... but couldn't, and then saying they were re-submitting the request, losing my dropper post, finding it, and then actually submitting the request), I received a brand new replacement last week. Now I have a brand new dropper seat sitting in a retail box. I know if I was dealing with Tim, my bike would have been out of commission for less than 2 weeks and he probably would have loaned me a fixed seat post so I could ride! Thanks again Tim for the excellent advice. It's great to finally have an A+ bike shop in town. I will try to sent folks your way. Can you order other brands beside the ones you carry (e.g., Santa Cruz)? read more

I recently bought a used bike and I took it to the shop because I thought I needed a tuneup and I wanted some new pedals. The person that helped me said they were super busy and it would be about a one-week turnaround for me to get back my bike but since the hottest there he could take a look at it really quick and put it on the rack. After looking at it yeah she said that I did not need it tonight since it was in great condition and he also put on my peddles in about five minutes. Great service and honestly when he could of easily charged me for a service I didn't need. I will be bringing my bike here when I do need anything else thanks for the help. read more

Bob helped me purchase a bike sight unseen. He was accommodating to take pictures of the bike and answer all my questions over the phone so I can be satisfied with my purchase. I'm looking forward to be united with my wife's new bicycle this week. Thanks Bob and Superfly! read more

Knowledgeable staff, great selection. I came in with an odd request and they took care of me.

My partner and I wanted to get our bikes tuned up as we hadn't used them in two years. Due to the SIP order, we thought we would start riding. Made and appt and got in the next day and also needed new rims and tires for my partners bike. Great service and very timely considered how busy they were. Also a tuneup was cheaper than Mikes Bikes. Superfly will be our go to bike shop moving forward! read more

Superfly Wheels was incredibly helpful. I recommend this place any and all bike needs. I Love supporting our local businesses. read more

I first reached out for quotes for tube replacement and this place had the most reasonable price! When I stopped by, they took care of me right away staying true to their price. Not to mention they fixed it in 20 minutes! Amazing! :) also Bob was really great and told me I could take it back in if there were any problems with it- which come to find out this week he was right...there may be a hole on the inside rim, so the tube is flat again now unfortunately :( I will take him up on this offer and bring it in sometime next week in hopes that he'll remember! Thank you for the great service, I hope I can continue to see it :) read more

Unparalleled customer service! We had four bikes collecting dust in the garage and in need of service. Tim was incredibly helpful and super customer oriented. He and his team handled the job without missing a beat despite the constraints on interaction due to coronavirus. They managed to take the bikes, get each one back in working condition, and return them to me with speed - all while maintaining appropriate physical distance. Tim was incredibly friendly and knowledgeable and made sure we are ready to safely get out on the roads and trails again. Go Superfly Wheels! read more

Have only been here once but had an issue with my bike tire being over-inflated which somehow through off the bike chain. I forget the gentleman's name who helped me but he quickly realized what the issue was and fixed it immediately. Would not take any money for the quick fix. At the time I was stressed and thought something was seriously wrong so this was the best possible outcome. Will definitely return and give this establishment when I have the need. Great customer service. read more

Great service! We ordered a tricycle on Amazon for our granddaughter and it came in way more pieces than we felt comfortable with. They put it together beautifully in an afternoon and charged a very reasonable price. Very friendly and all Covid precautions taken. read more

Superfly Wheels - Radio Flyer Tricycle - Bike Repair/Maintenance Near Me - Pleasanton, California

I had my son drop my bike off at Superfly Wheels for a tune-up but had reservations as I previously used "Bicycles Pleasanton" and really did not like the owner/employees. I did not realize that there was new ownership and could not be happier with the service. They were extremely thorough and very reasonably priced. Highly recommend and will definitely go back. read more

I'm a bike fanatic, so I know the difference between a poor, in between, and great bike shop -- and this is a great bike shop. It also now happens to be Pleasanton's only independent and local bike shop, so I'm very happy to start sending all my business here. They blew me away the last couple times I've visited, giving advice or tips that weren't in their short term interest, but we're definitely all about solving my problem in the most economical way. I also like that they don't talk down to people who are new to cycling. read more

Long live small business that puts customers first. Great customer service, willing to explain things, and I get the feeling they like what they do! I will be getting all my bikes serviced here! Keep up the great work SuperFly! read more

Great place! My son is very happy with his SE bike. They informed him on how to care for his bike. They were very informative and great service! read more

I got my Intense bike in Dec, Ryan was very helpful. I asked for tubeless conversion and swapped out tire to my other bike. This shop by far had the most reasonable price for bike and service. Turn around time is fast also considering CoVid. I will sure come back for regular bike service. I am proud to able to support Pleasanton downtown small business. read more

I dropped by bike off for service and the guys at Superfly was able to fix my brakes and tires within just a few days . Super fast service and reliable , will be back with my other bike soon and recommend this shop highkyt read more

Superfly Wheels were professional and took care of my needs in a timely manner. Really happy with our bikes!

Friendly service. Went in for my son's bike. They got what he wanted. They followed Covid-19 safety measures, wear masks, keep distance. I felt safe. read more

After coming in here for a bike repair diagnostic, I have come to the conclusion that out of all the bike repair shops I've been to, this one in particular has one of the worst customer services. I came in with my bike knowing that there was something wrong with high hopes of getting a detailed diagnosis of the central problem of my bike, however I was truly mistaken. These workers make it hard to even get a good explanation without them hinting at me paying them to check my bike out. And worst of all, they were willing to charge me for simply taking off a tire so I could show them the problem I had. To avoid having to pay anything, I told the worker that I'd do it on my own in which he agreed upon. He told me, "just holla at me whenever you're ready." It took me about 3 minutes to take off my tire to which I "holla'ed" at him. Instead, he passes me on to another worker, now a lady, to check out my problem. When I began to show her the actual problem, she then advised me that I shouldn't of taken off the wheel because I would need the store mechanic, who was currently working on other bikes, to give me a detailed explanation of my bike's problem. I asked, "Does that cost money, because I arrived here to have my bike checked out." She says, "Yes, I'm sorry but you really shouldn't of done that. The only thing you can do is do your research on this." How can I expect to receive good service here when I am met with workers who place little to no care into their customers? Now I was met with a taken apart bike with no one to help me out with my problem at all. To add insult to injury, another worker came up to me and asked, "What's going on here?" to which I replied to him the dilemma I just experienced. With the last bit of me hoping that he'd help me out, the only thing he said to me was "Well we're starting to pack up shop here so you've only got a few minutes." Wow. Just wow. Not only was I met with meager information or help on my bike, I was met with complete carelessness. The only GREAT experience I got out of that day was with a worker named Kyle, who was jovial and respectful in every kind of way. If I were the boss, I'd give him a raise because in all due respect, he made the rest of the workers who were at least 10 years older than him look like kids. But other than that, I am highly dissatisfied with my experience at this bike store. read more

I had a broken presta valve so I called Superfly to see if they can assist. Was told that if I came in they could have me out in 30. I was actually in and out in 20. Fast, professional, courteous service. I would highly recommend Superfly for all your bike repairs. read more

Brought my son in to pick up a new bike. Shopping here in the times of covid was a fantastic experience. Other bike shops in our area do not let you walk in and they bring bikes out to you. Superfly allows two groups in the shop at a time, letting us look at the racks of bikes, and with Main street shutting down for cars so that restaurants can have outdoor seating it is the perfect spot for a 7 year old to test out some new wheels. He got to test multiple bikes and we were not upsold to the most expensive bike. Great options were presented with different advantages and we walked away with the perfect bike (that was well priced). We've caught a flat after a 2 week long streak of riding daily and they fixed it up quick for us. Great help on the sale, on the repair, and everything in between. Big fans of the shop! read more

Superfly Wheels - My 7 year old and his new wheels! - Bike Repair/Maintenance Near Me - Pleasanton, California

Visiting family in the area. I wanted a tune-up my bike. In the past, I used a bigger and more popular shop. Wanting to give business to a smaller shop. I rode into Superfly Wheels. I was immediately greeted by a "let's get it done" attitude by one of the sales person's. The job was done well and the next day. Recent visits were accompanied by a warm welcome and a quick fix to make my ride more enjoyable. Thank you Bob. read more

Super awesome, super quick, super nice! Long story short, I am a new customer. These guys know bikes, customer service, and act as a team. My bike was finished way ahead if schedule and is riding smoother than when I bought it 7 years ago. read more

I was having some difficulty finding a reliable place to fix my bike tires, brought it into Superfly wheels today, and got a call just a few hours later, that my bike was ready! Fast and friendly service & awesome new ownership! read more

I was on a ride when my chain broke. Shame on me for not having a spare magic link so I based on the advice from a passerby, I walked my bike to the shop to see if they could make the repair. I arrived a couple minutes after 10am and I was sad to see that they didn't open until 11am. I peeked through the window and saw a guy in there. He saw me and came out to see what I needed. I told him about the situation and he said "let me see what I can do for you. Go grab a coffee and I will have it done in 10 minutes or so." Sure enough he came out with my bike, I paid the $22 for the chain and repair and off I went. Perfect experience. Thank you so much. read more

Shopping for an e-bike and discovered Superfly Wheels an authorized Aventon dealer. Had narrowed down my search to 2 Aventon e-bikes they had in stock but has to put together. Mike the store manager was very helpful and by next day both bikes were ready to go and I was encouraged to try them both out before deciding. I left with a new Aventon e-bike and could not be happier with my experience at Superfly Wheels. They have a very good inventory of new bikes, take trade -ins and have great customer service. Store right on Main Street I'm Pleasanton so parking can be challenging but other than that highly recommend Superfly Wheels. read more

Couldn't have had a better experience buying a new bike. Mike was awesome and so helpful! He helped me find a great, comfy bike for a great price. He also helped me get new tires on my daughter's bike and checked the bike over to make sure she was ready to ride. Bonus: they will deliver to your house if you live in the Tri Valley area. Happy customer and so excited to take my new bike out for a ride. read more

I went in with an old inexpensive bike that needed a small repair. It was my first time there. They were attentive, friendly, and very professional. As a new customer who clearly was not there to spend any significant cash, I felt like a got the royal treatment. It's a small shop and very personal, so I was surprised by the level of professionalism. They're a well-oiled machine :-) read more

My bikes were in need of some TLC so I called Superfly Wheels and I couldn't be happier. Tim was helpful, honest and completed the repairs in record time despite the circumstances of the coronavirus and its affect on businesses. They even picked up and dropped off the bikes while taking proper precautions to socially distance/wear gloves/masks on pickup and delivery. Everything was reasonably priced and there weren't upsells at every moment which is always great. I will be bringing my bikes here in the future and next time I need a bike I will be shopping here. 5 Stars! read more

Love this place! Great customer service. Highly recommend for all of your biking needs!

Excellent customer service. Took my bike here to get front wheel flat tire fixed. Very reasonably priced and job done within promised time. Very impressive! Highly recommend. read more