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Bye-Cyclery

3.4 (13 reviews)
Closed • Closed

Services - Bye-Cyclery

Bike repair and maintenance

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5 years ago

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5 years ago

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6 years ago

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Jake B.

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5 years ago

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Jake B.

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5 years ago

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Jake B.

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6 years ago

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5 years ago

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6 years ago

Jack is amazing. He provided great customer service and a very fast turnaround time. My Trek bike is like new again.

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Jake B.

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5 years ago

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6 years ago

Great experience working with folks passionate about bikes!! Solid pricing and just feel like I'm talking shop with friend there.

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6 years ago

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7 years ago

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People searched for Bike Repair/Maintenance 473 times last month within 15 miles of this business.

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Superfly Wheels

Superfly Wheels

(88 reviews)

My parents and I visited to purchase an e-bike using a valid Ava Community Energy rebate code. The…read moremodel we wanted was out of stock, which is common, but their reaction was not. They refused to order the bike for us in-store. Instead of simply placing the order (like any normal business), they instructed us to go home, send an email, and wait 2-3 business days just to get a response. We were treated as if our business was a burden. The staff implied this was a necessary protocol for the rebate. This is demonstrably false. We immediately drove to another local authorized dealer who also didn't have the bike in stock, but they were able to: 1. Place the order for the sold-out bike immediately in-store. 2. Redeem the rebate code on the spot. 3. Treat us with the attention a paying customer deserves. This shop created unnecessary barriers to using the rebate program, while their competitors made it seamless. The experience felt less like a standard policy and more like a reluctance to support rebate-eligible participants, especially seniors and lower-income customers who are most impacted by email-only barriers and delays. Save yourself the time and the headache. Take your business to a shop that actually wants it.

I always come here for bike stuff, this time I asked for help to get some fenders onto my bike, and…read moreto get new pedals. Eric explained the different pedals I could get, helped me narrow down which one I want, and installed them free of charge. For the fenders, he noted down the size of my wheels and attachment points. He said he'll contact me once they get the fenders in and install them for me when I bring the bike back in. Love this place and the people, a Pleasanton staple for me.

Bye-Cyclery - bike_repair_maintenance - Updated May 2026

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