Great customer service, they weee just super nice and helpful. Needed 3 bikes for Mother's Day…read moreweekend and they came through. I've been a loyal customer of theirs since the 80s. Go help out the local businesses!

We've been coming here for over a decade! Customer service is top notch. We traded in our last…read morebikes and upgraded to Giant pedal assist e-bikes! We loved our last bikes but now love having the assist in which we can ride further and get help when needed going up steep inclines. Robert the owner is super friendly, humble and knowledgeable. He always listens to what we want and goes above and beyond. My husband recently surprised me with a metal basket but it didn't work out for me as I had something else in mind. We went to see Robert and he had no problem exchanging the basket and showing me options. I love options and how he wants to make sure his customers are satisfied. I absolutely love my new upgraded Top Peak Bike Bag. It slides in and off the bike rack mount. It even has a strap if I want to carry it as a bag. Today we went for a ride and I was able to pack all our yummy snacks in it. If you are looking for a honest local owned bike shop with awesome customer service and products run don't walk then you can ride your bike (:

Great customer service injury, friendly very willing to help out and give advice on installations…read more Super cool team so if you're looking for some E-Bike, this is the right place to go.

We stopped by to see if they could fix our e bike's brake…read more Very friendly staff and very knowledgeable. Will definitely come again.

Amazing customer service . Will be taking my bike to him again for sure. He had a quick turnaround…read moreand was in constant communication.

I have been looking for a trustworthy local bike shop. I read reviews from a lot of local bike…read moreshops and Tom had the most consistent positive reviews. He was able to service my folding bike and now it feels and rides better than I expected. The price was very reasonable.

The staffs are kind and professional, especially the guy who fixes the bicycles…read more Always reliable and friendly. One of the main reason my boys' bikes are all from Trek.

After looking over all the Bay Area bike shops for a specific Trek model, color and size, this…read morelocation was the only place that had it in stock. Upon arrival, Thomas suggested I give the bike a test ride around the block which I enthusiastically did after he sized me to the bike. The test ride was key to lock down the sale which I could not have done at other Trek dealers. Besides Thomas, the guys is the back were great and did a few adjustments to prepare the bike for it's new home. The store also has plenty of accessories. Thomas even walked out with me to insure my bike rack would handle the bike. Great guys, great place.

My parents and I visited to purchase an e-bike using a valid Ava Community Energy rebate code. The…read moremodel we wanted was out of stock, which is common, but their reaction was not. They refused to order the bike for us in-store. Instead of simply placing the order (like any normal business), they instructed us to go home, send an email, and wait 2-3 business days just to get a response. We were treated as if our business was a burden. The staff implied this was a necessary protocol for the rebate. This is demonstrably false. We immediately drove to another local authorized dealer who also didn't have the bike in stock, but they were able to: 1. Place the order for the sold-out bike immediately in-store. 2. Redeem the rebate code on the spot. 3. Treat us with the attention a paying customer deserves. This shop created unnecessary barriers to using the rebate program, while their competitors made it seamless. The experience felt less like a standard policy and more like a reluctance to support rebate-eligible participants, especially seniors and lower-income customers who are most impacted by email-only barriers and delays. Save yourself the time and the headache. Take your business to a shop that actually wants it.

I always come here for bike stuff, this time I asked for help to get some fenders onto my bike, and…read moreto get new pedals. Eric explained the different pedals I could get, helped me narrow down which one I want, and installed them free of charge. For the fenders, he noted down the size of my wheels and attachment points. He said he'll contact me once they get the fenders in and install them for me when I bring the bike back in. Love this place and the people, a Pleasanton staple for me.

Had a fantastic experience with Nick. Super convenient having him come right to my house, and the…read morequality of the work was top-notch. Nick was professional, on time, and clearly knew his stuff--my bike feels better than it has in years. Nick took the time to explain what they were doing and didn't try to upsell anything unnecessary. Highly recommend if you want expert service without the hassle of going to a shop!

All went great with this experience in terms of quality and value…read more Scheduling and communication was as expected and on time as well.

This is my second time going to Mike's. The first time was last year during the pandemic to have my…read morebike seat replaced. Jon did an excellent job and I was very happy to be able to take my bike on long rides, as the original factory seat was way too uncomfortable. Today, I went for some help getting a newly purchased rack mounted because I had no clue how to do it and was stressed out about it. Garrett showed me how to secure the rack, use the pin lock, mount the bike and properly strap it. He made the whole thing seem so easy and was very patient with me. The guys at this shop are very professional and really know what they're doing. Better yet, they seem passionate about cycling and helping others enjoy the sport. I definitely recommend them.

Huge shout out to bike mechanics Brian and Ralphie for their great customer service today. I…read morebrought in my two bikes (Niner RLT9 gravel bike and my Ibis Tranny 29er hardtail mountain bike) to have them swap my platform pedals. I wanted the wider platforms on my Tranny and the narrower platforms on my gravel bike. The pedals on my gravel bike were torqued really tight and Brian broke a wrench trying to take them off! He cut his hand but looks like he's okay. I gave these gentleman a tip to buy themselves a cold beverage on me. It's a 100 plus degrees outside. Thanks guys. You are rock stars!

Robert did a great job disassembling and reassembling my Trek Boon 9 Gravel Bike for a Professional…read moreRepaint Job that was just completed last week. He did a pro build and a complete drive train clean and tuneup of the bike where it looks and rides like a brand new bike. Thanks for getting it assembled and dialed in to match the previous fit before the start of the project.

Have your cake, but dont eat it too…read more Shop is great. very friendly, very quick to answer questions... just dont do your own work on your bike within the shop.

Great customer service by Ben. If I am continuing to be a REI customer and travel for 12-15 miles…read moreit is due to the excellent customer service we get from folks like Ben

Parking was quick and easy when I visited on a Friday afternoon to pick up an emergency whistle…read morethat I could clip onto my key ring. I was offered assistance almost instantly after stepping inside. The worker on the floor helped me find what I was looking for and even told me about the differences between two similar products. In fact, a couple different employees checked on me as I browsed the aisles of hiking-related items and camping gear in the store before making my purchase, which I appreciated. However, service at the front counter was a bit slow. I observed the sole employee at the register as she prompted excessive conversation with individuals without regard for other customers waiting in line. This included reciting words to convince customers to join the REI membership for rewards... nope, not when you just added extra unnecessary wait time to my visit while I stood in the purchase line. Besides, the staff on the floor already tried to promote this to me, and I wasn't interested. Eventually another register opened, but at that point I was already leaving. In the end I got what I needed without any complications, and that's what matters most.

Didn't use Doug's Service the first time, but kept his number for future repairs. Yesterday was the…read morefuture! Doug came out and took care of putting a new rear tire on my Eunorau Flash. He was super responsive when I reached out, on time (early, actually) when he got here, and epically knowledgeable and efficient as he worked. Doug is also generous: he offered a free tire and tube since I hadn't gotten mine yet. I ended up getting my own, but his offer showed me the kind of human he is. Doug also offered lots of advice about brakes, tires, and all things ebike related. He knows his stuff. Before he came out, I talked to a colleague of his. A competitor, if you look at it that way. Adam in Alameda said Doug is awesome. He is right. Doug is awesome. Thanks, Doug - I'll be reaching out for those new brakes soon!

I have a Lopifit electric treadmill bike and needed to have the tire tubes replaced. Doug was…read moreprofessional and able to address my specific repair needs even though it was the first time he had ever seen a Lopifit. The price was reasonable, he adjusted the brakes, tightened some bolts that needed some adjustment, and cleaned my Lopifit all included. Overall a great experience and I will be calling on him for all my bike servicing needs in the future.