The labor for the back tire was 65 bucks and the tire was only 14 bucks They said the back tire is…read morecomplicated to take out. It is not complicated.Also they fix something without my knowledge and they made me pay for it. My total was originally supposed to be less than 100 bucks and then they pushed it up to more than 150 bucks. Never go to the store just fix it at home. Trust me.

Independent bike shops are becoming rare in this day. Tracy cyclery is only show in town. Both…read moregentlemen i delt with were knowledgeable and professional.

Great customer service, they weee just super nice and helpful. Needed 3 bikes for Mother's Day…read moreweekend and they came through. I've been a loyal customer of theirs since the 80s. Go help out the local businesses!

Dose not give your bike back after asking for simple tire repair intently damage bike to say that…read morethis part is broken while I asked for a simple repair told the guy to come pick up my sons bike started snooping around my garage saying oh you baught your son a electric ebike saying it goes to fast and stuff while I know wha I baught are you here to educate me and my son or come and pick up the bike with you and your 9-5 who lives in a apartment

I can't say enough great things about AJ and his shop! My partner and I were looking for a new road…read morebike and decided to check out AJ's Family Cyclery, even though it's a smaller, newer shop compared to larger corporate stores like Trek or Mike's Bikes. Being right across the street from our neighborhood, we figured it was worth a visit--and we're so glad we did! From the moment we walked in, AJ welcomed us with enthusiasm and genuine positivity. His customer service has been exceptional throughout our entire bike-buying journey. He took the time to understand what we were looking for, let us test ride a road bike, and patiently answered all our questions. Then, he casually suggested we try out one of his electric mountain bikes, given the great trails in the area. We took him up on that offer--and wow, are we glad we did! That test ride completely changed our minds, and we quickly realized an e-mountain bike was the perfect fit for us. AJ is incredibly patient, knowledgeable, and transparent. He spent hours helping us explore different options without ever making us feel pressured to buy. Unlike most bike shops that limit test rides to their parking lot, he let us fully experience both road and electric mountain bikes, which made all the difference in our decision. On top of that, he has been super responsive--even outside of business hours--via text, email, and social media. Thanks to AJ, we found the perfect bike that not only fit our needs but also came in well under budget without sacrificing quality. His passion for what he does shines through in every interaction, and his commitment to customer satisfaction is truly unmatched. Working with him has been an absolute breath of fresh air--you just don't find this level of service anywhere else. If you're considering buying a bike, do yourself a favor and visit AJ's Family Cyclery. Not only will you get expert guidance and outstanding service, but you'll also feel great about supporting a genuinely good person and his small business. He absolutely deserves all the success coming his way!

I almost bought my kids bike helmets off Amazon and at the last minute decided to check local…read morefirst. I didn't even realize this bike shop was there. The service I received was beyond five stars. AJ not only advised me on the best helmets for my kids but he also helped convince my son (7 years old) the importance of wearing a helmet. We always talk to our son about this but hearing it from a different (maybe cooler, lol) male has really helped the message stick. I HIGHLY recommend this bike shop! Thank you, AJ!

Didn't use Doug's Service the first time, but kept his number for future repairs. Yesterday was the…read morefuture! Doug came out and took care of putting a new rear tire on my Eunorau Flash. He was super responsive when I reached out, on time (early, actually) when he got here, and epically knowledgeable and efficient as he worked. Doug is also generous: he offered a free tire and tube since I hadn't gotten mine yet. I ended up getting my own, but his offer showed me the kind of human he is. Doug also offered lots of advice about brakes, tires, and all things ebike related. He knows his stuff. Before he came out, I talked to a colleague of his. A competitor, if you look at it that way. Adam in Alameda said Doug is awesome. He is right. Doug is awesome. Thanks, Doug - I'll be reaching out for those new brakes soon!

Doug was excellent. He was accommodating, kind and knowledgeable. I highly recommend him and will…read morenot hesitate to use him for all my future bicycle repair needs.

Great customer service injury, friendly very willing to help out and give advice on installations…read more Super cool team so if you're looking for some E-Bike, this is the right place to go.

We stopped by to see if they could fix our e bike's brake…read more Very friendly staff and very knowledgeable. Will definitely come again.

UPDATE: David, once he arrived and I was able to communicate directly with him, was excellent. He…read morewas able to fix the tracking on my internal hub when many others have failed. He did however, arrive 1 hour late and I could not reach anyone to get a status update. The pre-appointment communication that went through the website and corporate system is horrible. Now that I have a direct connection with David, I will use him again.

George arrived THREE DAYS LATE to our service appointment, and showed up like nothing happened. No…read moreownership from George or management. "Oh, that's what I had on my calendar." Gaslighting business.

Always a great experience renting, or repairing bikes with the Pedego team. Friendly, fair and fun…read moreto rent their world class bikes. Also great place to purchase a bike from as well. Recommend them for a great day of riding in the vineyards.

I wanted to share some feedback regarding the Pedego Bike Shop in Livermore based on my recent…read moreexperiences. While the shop appears to excel in its core rental business--reflected in consistently positive customer reviews and a strong reputation for providing a smooth, enjoyable rental experience--the same level of performance does not seem to carry over to its sales and customer communication practices. In particular, the sales process felt less organized and attentive than expected. Communication around product availability, follow-up, and overall customer engagement could be improved to better match the high standard set by the rental side of the business. Clearer, more proactive communication and a more structured approach to sales would likely enhance customer confidence and satisfaction. Given the success of the rental operation, there is a strong foundation to build upon. I would suggest that by aligning the sales activity that has been primarily driven by the 2025/26 AVA rebate program to closely match what has been demonstrated in rentals would significantly strengthen the overall customer experience. In addition it appears based on investigation additional costs to consumers ( shipping and to some users higher assembly costs) were added when submitting a sales request via the AVA program. Based on these experiences I would not recommend using Pedego for the reminder of the 2026 AVA program.. I hope this constructive feedback is helpful and contributes to continued improvement.

Great service..knowledgeable staff.. super courteous! excellent! Provides customers with useful…read moreadvice on how to improve their personal riding experience. Family friendly.

Super helpful and knowledgeable about the area. Owners pricing was very fair…read more Bikes were in good condition and easy to ride. Shop was very eclectic and cool. Coffee shop and bike shop all in one.

I've been with them for over 3 years now, and the entire crew (Carey, Matt, Dave) continued to…read moreimpress me with what they do and how they do it! I take all of my family's bikes to them for service. Most recently I bought a used road bike, and they've basically turned it into a fantastic, fast and smooth riding machine by replacing bearings, installed tubeless tires, adjusted brakes, replaced the handlebars to my specs... all so that I can ride like a bat out of hell! Thank you guys for all that work!

These guys are great! I used to do business with a big name brand in the area but switched to First…read moreMile a couple years ago and never looked back. I take my Santa Cruz and Specialized bikes there for service. I trust their mechanics more they have better customer service, AND their prices are competitive. They are a small business adding a ton of value for the community with not just the shop but all kinds of cool events. Support them!

These guys are so awesome. They really know their stuff…read more I've heard that they know how to build wheels from scratch, which is a lost art. I went in there for a very obscure part and they managed to find it with like three minutes until closing time. It was this washer that is part of my front fork assembly, one of those washers that keeps the wheel from falling out even if the skewer comes undone. Anyway, they had it, they gave it to me for free, and it just made me realize that places like this are amazing and rare and we should definitely support them. So I do! And so should you. Next time I'll buy something that cost more than $0... (I did throw some money into the tip jar)

Went to get some training wheels adjusted. Lost cause on that, not with anything with the shop we…read morejust talked it over and realized it was just how they were and try something else. But with that, gained a new cycle shop. Service was nice, nice conversation. Bought some items that I needed anyway and wanted to show my appreciation for the advice regardless of the training wheels. Definitely try this shop out. Had some nice bikes in there too