It's not surprising how high this Trek store is rated. I had a pretty awful experience at a Trek store near my place of business. After repeated attempts to rectify it, I decided that I would never go back there again. When my service on my bike was due again, I was really in a tough place. I decided to go to the next nearest Trek location to my work, only to find out that it was being managed by the same person. I reluctantly went anyway, only to find out that they were closed on Mondays. I looked for the next closest location and that was Alamo and everything changed for the better. I went in, told them the problem that I previously had. They suggested I reach out to Trek Warranty and that the two of them, the Trek corporate along with the Alamo store, would make things right. I was hopeful but not convinced. 48 hours later, full resolution of my issue, and my bike came back to me after the level two service, better than when I originally bought it. This is a fantastic store. I know that their clients are difficult to say the least but these guys meet the challenge and exceed expectations. I cannot recommend this store enough. read more

I was so impressed with this bike shop! We walked in and were immediately greeted with a warm smile. He asked how he could help, and I told him my son's bike needed air. He helped us right away, and when I asked what I owed him, he just smiled and said, "Nothing." He was so pleasant, helpful, and genuinely kind. I was really impressed with the level of care and customer service. I will definitely be back when it's time to buy a bike! read more

Five stars for excellent service and surprising value! A lot of people assume a major brand showroom like Trek will automatically be overpriced and slow, but this location completely shatters that stereotype. Their mechanic labor rates are very competitive, their turnaround times are super quick, and the team is completely on top of their game. They are professional, friendly, and honest. I highly recommend bringing your bike here. read more

the store has different range of bikes - than when Scott had Livermore cyclery so it seems short of the variety there's a bike for everyone - so you just have to look and test ride. they are very easy to let you test ride. read more

This place is top of the line when it comes to service and skills. My daughter is a rider and has worked with them in the past. My need was a bit out of their lane, but Marcus stepped up and answered the call! My rolling walker had a brake issue, cable was out of whack. Marcus got out the magic tools, knew how to adjust it back, and I'm moving safely again!! read more

Mauro saved our day! We had a bike issue right as we were starting on the iron horse trail, and he fixed our bike even though they were closing up. We insisted on paying him for his time, and he refused our offer. He said, "I'm just happy you can enjoy your day as a family." What a blessing. You just earned a customer for life. read more

Service above and beyond, had a tire install issue on a rail. Tire extra tough to spoon on, the mechanic Marcus tackled it full bore without blinking. It was a royal pita but he got one done. Decided to just buy two new hoops that I could actually do if needed. A million thx Marcus - read more

Extremely helpful. Took my Santa Cruz mtb in for an issue with the rear derailleur. The mechanic disassembled the whole thing determined what the issue was. Explained our options and put a quote together. Spent almost an hour with us no charge. Top notch. read more

Trek Bicycle Alamo - Bike - Bike Repair/Maintenance Near Me - Alamo, California

Dad that was excellent customer service! Sam B. was really nice! This is what my 10-year-old daughter spontaneously told me after our first visit to Trek Bicycle Alamo. After visiting two other bicycle shops in the area and either being pointed to the kids bicycle area and ignored or not being acknowledged at all, by associates busy on their phones, this was an appreciated experience. As soon as we walked in Sam B. the manager greeted us and said she would be right with us. When she finished her transaction with another customer she came over and introduced herself to both me and my daughter. We explained that we were looking for my daughters first bicycle. Sam B. instantly put my daughter at ease, explained the available options and made my daughter feel central in the decision making. Sam B. took the time to allow my daughter to test ride a couple of bikes. We never felt rushed and appreciated Sam's attention to the fit of the bike for my daughter. Sam B. did not try to sell us any of the bikes on the floor, but instead order the bicycle that would be the best fit for my daughter with her growth in mind. When we returned a week later, Sam B. let my daughter test ride the bike that was delivered on time. Sam made final adjustments on the bike so that it was the perfect fit for my daughter, who now really enjoys riding it. Sam then helped us find a proper fitting helmet, a pair of gloves, water bottle, cage and kickstand. My daughter was ready for her upcoming adventures. I wanted to let everyone know about this outstanding bicycle shop. Not only Sam B. but everyone we met at Trek Bicycles Alamo was welcoming and knew many of their customers by name. It didn't matter if the customer was a performance road bike racer, full suspension mountain biker or young novice rider like my daughter, they were all treated with respect. This Trek Bicycle shop's passion for sharing the love of bicycling is awe-inspiring. read more

I loved the Danville store and was sad when they closed. However when Alamo opened I've had excellent service from everyone! They're patient, helpful, and go out of their way to take care of my bike! read more

Please don't ignore incoming customers who've waited for a good 10 minutes only to have another customer come in after me only to have the other employee wearing the dark Trek pullover come out to serve him. Very disappointing from a Trek shop. Hopefully it wasn't because I was unshaven and being a senior. Come on now...I know you can do better. Long time Trek owner using primarily my Powerfly and was wanting to buy some new tires. I made a choice to leave instead of citing the lack of proper customer service. read more

Consistently professional and personable. I miss the days that this was Livermore Cyclery but Trek has done a wonderful job of maintaining an excellent culture of service and positive experience. Most notably they tell you when they'll do the work, do it on time or early, and then call you when it is done. Good on them, cannot say enough good things. Thanks Scott, Marcus, and Team! read more

Recommended by a good pal, they lived way up to and beyond the billing! World class bikes and unparalleled customer service! Very highly recommended! read more

Trek Bicycle Alamo - Trek Allant+ 8S US Large Rage Red e-Bike. - Bike Repair/Maintenance Near Me - Alamo, California

I bought 5 bikes from Trek and they make great bikes. Had an issue with one of the bikes I purchased and the Alamo store was able to take care of the problem. While Trek bikes are expensive, the Alamo location's customer service makes it worthwhile. read more

I would leave a six star review if I could. I've had two interactions with the head of the service department Marcus. He's friendly, patient, and incredibly helpful. The nut on my crank arm came loose and fell off at some point on a ride. I stopped in and Marcus looked for the part and happened to find one. He installed it and got me back on my way. This week I brought in my rear wheel to fix a broken spoke. My tires were worn too. Marcus suggested a slightly wider tire and explained the correct tire pressure for the tire and my weight. The repair was completed quicker than expected and my ride with the new tires and correct pressure was never more comfortable. read more

Trek bought Livermore cyclery. What a shame. Went in wanting to buy a gravel bike and no one wanted to help me. Maybe this place needs to work its kinks but I don't think this place is going to survive. If you have a bike shop you might want to hire a staff that knows about bikes. Good luck. Looking for a way better selection, go to R&A cycles in Walnut Creek. Expensive shop but worth. It. read more

Trek Bicycle Alamo - No comment. - Bike Repair/Maintenance Near Me - Alamo, California

I had a small part on a 14 year frame break. Marcus determined it would' not be safe to fix and worked through Trek headquarters to cover the frame and reassemble the bike early as good as new and finished in about 2 weeks, Thanks Marcus and Trek! read more

Such an awesome place. My kid had another kid hit back of his bike breaking wire and they were so kind and repaired it for free. So thankful to Marcus and others that helped him. He's working on a Boy Scout merit badge cycling badge and now can get it completed. We brought bike in week earlier to fill tires with foam and did a great job will always bring our bikes into this shop!!! Thank you so much for being so caring and thoughtful. read more

I went in for a mandatory safety check for a local mountain bike club. The guy didn't go through my gears or really inspect my bike before telling me i needed a full tune up to pass the safety check list for over $600 on sale. I tune my own bike and it works perfectly. It was dirty and just got new brake pads and he said they needed to be replaced. The chain is slightly used but does not need to be replaced yet he said it did. This is the perfect example of trying to do service to unsuspecting customers that they don't think know better to get extra money. Please do not trust this business. They also tried to upsale a friend to buy his kid a new bike that didnt need one. They tried to claim it was too small and unsafe when it was not optimal but fine for right now. Please give other businesses that want to be honest your business. after hearing about my friends experience and my own I feel the need to tell others to beware. read more

These guys really earned a 5 star review from me, since I was a pretty difficult customer. They helped me with a bike from another shop, multiple times, and they were always able to fix this previous bike quickly and effectively (they have great mechanics and service). Usually they fixed it while I waited- which is very hard to come by now. When I did need to leave it- it always surprised me how quickly they turned the repairs around. I ended up getting a new bike with them, which was an easy experience. The bike we obviously set up right. What compelled me to write the review today was that I just did my complimentary service appointment (after a few months of riding). They did a top notch tune up and cleaning (bike was filthy). And turned it around within 1 business day. At every step- these guys really went the extra mile. Thank you. -Nick read more

Trek Bicycle Alamo - Bike Repair/Maintenance Near Me - Alamo, California

I would like to give my special "THANK YOU" to Bob, who reached out to me in the parking lot during his personal break time, while I desperately needed help to fit a new Trek Marlin Bike into my little 2 door mini cooper. Trek Management team should give him a salary increase about doing extra for customer. :) Also, everyone in the store are super friendly. Matthew, Ryan etc. helped me as well. Thank you!!! read more

Great service at Trek Alamo! Needed a larger cassette for my gravel bike to access the steeper trails around Diablo. Ordered the cassette, adapter and chain. When I picked up my bike, they said that a new chain wasn't needed as my new-ish one was long enough and shifted well on the SunRace cassette. Sure enough, smooth shifting on the climbs. Thanks, Jack and Matt for the savings, integrity and good wrenching! read more

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One star is one too many for this new business. Don't know why the other one closed, they were half way decent. Called earlier to ask about cycling shoes and was told that they were open, and had some in stock. I said see you in a little while. A girl said ok see you. Drove all the way to Alamo, and stood in front of the store for 15 minutes. Finally when we thought it was our turn to go inside a boy told us they only wait on people with appointments. WTF.... Why didn't the first dummy on the phone say that...! Fortunately there must be 20 cycling shops in the Tri-Valley. This is One I will Never Patronize.. :-( read more

I've gone here a few times for various odds and ends for my bicycles, and they've always been great! Today, I had some items that another unnamed Trek store sold me, which were incompatible with my bike. Don't want to put said store on blast, mistakes happen. Anyway, the guys here were quick to exchange my items and get me out the door with the correct items. Highly recommend this store! read more

Awesome bike store. Got a great deal on an E Mountain bike. Excellent service and they really took there time to explain everything about the bike they could to me. Been to a lot of bike stores and this is the best. read more

The service was amazing! Our salesperson (forgot his name) was so incredibly helpful. He took the time to show us each bike for my son, made my son feel comfortable, and adjusted his bike to his liking. I then brought in my 2 other bikes to get serviced and the service team was amazing! Such a great experience! read more

I could not be more excited about Livermore Cyclery opening an Alamo location. I've been a customer of both the Dublin and Livermore locations for a few years, but the Alamo location is super convenient and a beautiful space. Not only that, the staff is outstanding. The manager Chris is always extremely helpful, friendly and knowledgeable. A little bit of backstory here: A while back, I decided I wanted to upgrade from riding a hybrid to a road bike. I went to the Dublin store, knowing next to nothing about road bikes and was able to get all the information from Chris I needed. Let's be real, cycling can sometimes seem like an intimidating sport to get into on your own, but the staff at Livermore Cyclery made the entire experience amazing and helped me get started. No snobby attitudes, just great people who truly want to help you get the best bike for you. Within my first year on the bike, I rode almost 1,700 miles on the bike I purchased from them and I couldn't be happier with it. Livermore Cyclery Alamo is now a routine stop for me, I can't pass by on Danville Blvd without stopping in! Their whole staff is phenomenal and would recommend them to everyone--whether you're a seasoned pro or brand new to cycling. You can't go wrong with Livermore Cyclery. read more

Trek Bicycle Alamo - Custom built Soma Smoothie, second bike I've bought from LC and I love it. - Bike Repair/Maintenance Near Me - Alamo, California

Matt and team are great to deal with. Purchased a bike from them recently and also dealt with the service team. Great group of guys. I will definitely come back. Highly recommended! read more

Livermore Cyclery was recently bought out by Trek. You would think the former mom and pop feel would become more corporate but that is the farthest thing from the truth. The repair area are friendly and do not try to up sell you on anything you do not need. The entire staff goes out of their way to help you with anything you need. Wonderful shop, and glad to see the family feel and vibe is still very much there. read more

Very knowledgeable, friendly and helpful bike repair staff. Brought in a non-Trek e-bike that needed some gears replaced and they did a great job. read more

I had a great experience today at this bike shop. I called in advance and was told I need to make an appointment for a bike service and it would be completed the day of the appointment. (I had called bike shops all over the East bay and the rest of the told me the wait would be between 7-15 days!). When I got to the store I waited (10 minutes) in line outside using the social distance markers until an employee invited me in the store. The staff were extremely friendly, helpful and were all wearing masks. When I explained what I needed the service provider (think his name was Bob) took a look at my bike and took the time to explain what he was doing and why which I really appreciated. He also only charged for what was needed and not a full service. Highly recommend this place and will be back. read more

This shop is excellent. I have been here 4x for different maintenance issues on three of our family's bikes and every time received fast and economical service. The past time I brought my new Trek DS4 in after the derailer was damaged in transit.Severiin gave me a quote for the new part and meanwhile repaired/restored it so well it doesn't need the new part any more. I had gotten different opinions from other shops on a couple of issues and those estimates were more expensive and difficult fixes. The techs here are always available and super friendly. read more

This is a fantastic bike shop. Outstanding crew, super friendly, high quality work. Exactly what you want from a local bike shop. Special call outs to Andrew, Jack, and the rest of the service crew. You guys are the best! read more

Matt and his team do an exceptional job to produce the best outcome for their customers. Technically I have found them to extremely knowledgeable and helpful on questions and issues. Their service department is timely, professional and deliver high quality and I use them for all of my bikes. Their passion for cycling really shows and they are just really nice people. I have enjoyed getting to know some of the staff by participating in fun social rides and Trek does a great job in giving back and being active in the community. Whether you are a beginner or avid cyclist, I would highly recommend Trek Alamo. read more

Best. Bike. Shop. --- best in the Bay Area! I purchased a Trek hybrid from this store last year. Great staff-- knowledgeable, friendly, honest. I needed a repair of my front tire during the crazy world of stay-at-home, social distancing and expected that I wouldn't be able to get the repairs done. To my delight, my favorite bike store took care of everything. Seamless, efficient, no-contact handoff at the front door and I had my bike back ready to ride in no time! My bike was repaired and disinfected in time for an evening ride. I watched as they treated every customer with the same level of professionalism and attention that I received. Incredible staff, incredible service and attention. Many thanks to Adam, James (if I heard his name correctly), and to the other mechanic I saw working hard in the back of the store. I'll never go anywhere else! read more

Thank you Matthew and team for your excellent customer service. Even if I'm 75 miles away, your friendliness and helpfulness makes it worth the drive. read more

Trek Bicycle Alamo. We take all of our bikes here for service & maintenance (Trek & non-Trek). The service team is exceptional. We had an issue that brought a repair back to the shop and they replaced & repaired damaged part - at their expense - without question. Now THAT is the behavior of a team that stands proudly behind their work. Bravo, team trek Alamo, bravo! read more

Super bummed to leave this review as they have been steady and friendly in thier multi year service to me. Brought in my high end mt bike w a squeak and grind. $140 later they told me bearings. Took it home, no change. Brought it back. Told me actually I have a crack in my carbon frame. I Asked what's next. Told me nothing to be done. Buy a new bike. Just spent months trying to find frame repair or a new bike (and not riding). Finally had another shop look at it one last time. Like second opinion on a fatal diagnosis. Um, turns out crack in frame was the edge of a decal. Turns out, bike entirely fixable. Less than $250. Not sure if it was haste, inexperience (dont think it was upsell) but talk about bad info. After a huge waste of my time, bad info I paid for and almost junking a $4-5000 bike... sorry but they've lost a good client. read more

Just to be very clear this is specifically for the Alamo store managed by Chris at the time if this review. I really wanted to like this shop. I gave them a second chance after an ugly start and a very sizeable purchase. The manager & sales staff is very comfortable telling you anything, excuses and incorrect product information is the norm. They are apparently used to dealing with people with minimal bike knowledge and have no issue vomiting BS with a straight face. I would rather drive for 30 minutes to a real bike shop and deal with down to earth people that are not arrogant. This bike shop is a circus run by a clown and very sad since the Livermore Cyclery reputation is quite high or was. Go elsewhere save yourself the frustration. read more

I went by to see if they could do a quick repair. (~15 min labor). They said they were only doing appointments. I gave them the benefit of the doubt. A lot of businesses are forced into bad service due to covid. I asked him if I could book one right then and was told it has to be via the website. I went home to book an appointment on their website. The only choices are small tune up or large tune up. I called to find out how to setup my appointment since I didn't need a tuneup or overhaul. The kid on the phone said "Oh I realize it's confusing but the online appointment is just to bring it in and let us look at it and decide when we want you to bring it back to actually get the work done" They are asking people to make an appointment to make an appointment They inflate their services like an unscrupulous car repair shop They practice zero autonomy or initiative to adjust their policies based on the type of service the customer needs. This is not just a horrible bike shop, this is a picture of a dystopian future. read more