Went in to get my tires changed. While I was there they upsold me on a "tune up," which I figured was fine. Picked up the bike and went out for a ride and my chain snapped. I replaced the chain and checked the derailleurs and found they were misaligned, which wasn't an issue before I brought the bike in. I don't have much confidence in the quality of their work. I'd recommend going somewhere else. read more

Amazing service appreciated the nice help from the gentlemen in back of shop hope to be back soon with more flat tires read more

Encina Bicycle Center - Bikes Near Me - Walnut Creek, California

Excellent service they care about their customers they make them comfortable and they do an excellent job I would recommend them to anybody if you ever want to go to a shop to get a superb job done this is the place I love my Supercuts. read more

Encina Bicycle Center - Raiders fans love Supercuts - Bikes Near Me - Walnut Creek, California

They rule!!!!!!! Get it done Cool shop, great people!!! When you buy a bike you get free tunes.. enough said right read more

Encina Bicycle Center - My bike after the tune and brake job - Bikes Near Me - Walnut Creek, California

I don't know whats up with this place. Even though I bought my bikes here and spent well over $1000, whenever I walk in, they don't seem to have any interest in helping me. I try to be nice and say Hi how are you? But second time now, they replace my tire with the wrong size tire. First my kids bike, now mine. They insist the 32 will fit on my 35 rim. And when I got the bike back they didn't inflate either tire! I think the new tire was put on wrong and the 32 is not right. Now I'm waiting to see if it gets flat after a while. Seems like other reviews are positive. Maybe coming in as an Asian male puts them off or something. I don't know why they seem so hindered when I come in for help. read more

I've been thinking about getting into cycling but have basically no experience outside riding a city bike around town over a decade ago. I went in to look around and ask some questions. Everett helped me out and pointed me towards a bike that I was able to test. He was super chill and gave me honest answers to all my questions, pointing me in the right direction for a bike, helmet, shoes, and bib. Really exactly what I needed since I'm very new to bikes and had never ridden a road bike before today. All in all a great experience. I'll be back again once I'm ready to buy. read more

I was in Walnut Creek for a few days for work reasons and had a half day free to explore. I rented an e-bike from here and the experience was great! Easy reservation process, easy to Uber to & from the location for bike pick up and drop off, easy and safe access to all of the nearby trails and canals in Walnut Creek. My experience in actually picking up and returning the bike was great as well- quick, easy, and the guys at the shop were friendly! The e-bike was great. Would recommend to others and would use again if I am in Walnut Creek in the future. read more

They don't know how to fix bikes and do a mediocre job. They fix something then a new problem occurs.

just nowNEW This is a pretty amazing bicycle shop. If you come here be ready to spend some serious money, but they have some top notch stuff. And the selection is enormous. There's even a huge selection of used bikes. read more

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No follow up on an order for a bicycle. Employees are marginally knowledgeable about e-bikes. I wanted to like this shop but I don't recommend it and bought a bike elsewhere and got my deposit back. read more

I found out about this place since my friend comes here for tune-ups and had nothing but great things to say about them -- great, dependable + trustworthy service and everyone is super nice. I moved a few months ago and somewhere in the shuffle, I guess a piece of my mountain bike decided to die. (I have no idea how it managed to chip off the way that it did.) It is a small but mighty piece, and quite essential to holding the front wheel where it should be, so I definitely needed a replacement. The guy (I am terrible with names but I believe he owns the place) found the piece for me despite my vague description and just gave it to me for free! (He is a most wonderful soul.) I ended up purchasing a water bottle holder because I'm trying to be less of a cactus (an investment to health!). If you buy a bike from them, it comes with lifetime free service!? What the what!? Seeing as I already have a mountain bike, if I were to get anything here, it would be a road bike. They are unfortunately (fortunately for my bank account tho) low in stock on those right now though, so I have some time to mull it over. Will update if I end up getting one! read more

I needed a specific Fox shock Rezi can adapter. I checked with four other bike shops close to me, none had it. Finally called Encina, they had the tool and told me to come in. Was helped right away when I got there. Not only did they help me with the tool, but they noticed my shock needed a re-bleed. They helped me with that too! Steven is AWESOME! Very knowledgeable! Encina is my new favorite bike shop! read more

Encina Bicycle Center - Fox DHX2 - Bikes Near Me - Walnut Creek, California

Always awesome as the sign days out front. Service is top shelf; employees take the time to explain features and benefits of new technology, and describe adjustments and replacement parts when needed. We got in and out in a timely fashion and were treated like VIPs. Many thanks to Loren who patiently answered all of our questions. We'll be back. read more

Very helpful! I had issues with my bike and they held me in less than 1 to fix it, adjusting the front wheel and both brakes.

Bought my bike here so get free servicing but service is so poorly done and so difficult that I'm going to go elsewhere and just pay. To illustrate, I brought the bike in for a standard tune-up and noted that the derailleur needed to be adjusted as I had dropped the bike. They didn't fix it and I had to then get it fixed elsewhere. They also insist that you bring the bike in for an assessment and then make a separate trip to leave it, even if you have an appointment. I have had bikes for 25 years and never had such poor experiences. read more

This place has horrible service, gave me the wrong wheel after I went back inside to complain for the right size, guess what they gave me the wrong side and I put it on my bike and the inner-tube read more

Encina Bicycle Center - Bikes Near Me - Walnut Creek, California

Although it's very expensive, this is a good shop to buy bikes and parts only. Don't even consider bringing your bike here for a service. I made that mistake twice and done with them. First one was more than a year ago, they diagnosed the vehicle and prepared a list for what needed to be fixed. When they said it was ready, I was surprised and pissed to find out, more than half of those items were not even touched. Lately, a few months ago I bit the bullet and took another bike there for a tune-up. Same story, diagnostic, to-do list, etc. When I picked the bike I realized that the tires were flat, not deflated, just flat with holes. The entire bike squeaks and creaks, they did not oil any necessary parts at all. Front wheel wobbles, it's hard to control the bike during ride. Changing the gears is not smooth, makes a lots of noise and sometimes it doesn't change into the correct gear. Well, what else? I am not sure how they last so long in this business. read more

Brought my Specialized Levo Turbo S works to them with lots of problems and in one week motor, electrical and tune up all fixed and very different approach: fix it only if it needs fixing: honest, fast and direct, the best shop I have worked with and I have 3 Levos that all need TLC! read more

Great shop Expert help Shop has great customer service Real bike shop knowledge and professionalism read more

Excellent shop and excellent customer service - took my bike in today and they stopped what they were doing to adjust my suspension. When it's time for a tune up - this is the place to take your bike. read more

These guys are absolutely awesome! He took one look at at my bike and said oh I see the problem. Then he adjusted my derailleur, trued my rear wheel and sent me on my way for 30 bucks!! This bike shop rules! read more

Encina Bicycle Center - Getting it done! - Bikes Near Me - Walnut Creek, California

Great guys. They know their stuff and very friendly group that make you feel welcomed. I would definitely return for other needs related to my bicycles . read more

I recently purchased a new Specialized Turbo Levo e-bike. It has an electronically shifting derailleur. On my first ride it was shifting erratically and making a lot of noise. I spent hours trying to get it adjusted and finally gave up and took it to Encina. I wish I could remember the technicians name because he was excellent. He spent about 15 minutes and had the bike dialed. Not only that, but he explained everything he was doing while he did it. I was blown away when he charged me $15.00. I was so shocked I just left after paying, but looking back, I think I should have tipped him. Next time I go in, he's getting a tip. I highly recommend this bike shop. read more

I went in to purchase a small part that I called ahead to have ready at the counter. We are very careful about covid. I was disappointed to find that not only did they not set my item at the counter but several employees are either not wearing masks at all or the mask is being worn below nose level. The cashier rang me up with his nose and part of his mouth exposed and I had to ask him to fix it before approaching. This is uncomfortable from a safety standpoint and from a social standpoint as well. Regardless of how you feel about covid, this is a blatant disregard for the safety and comfort level of their customers. I hope this review helps them to realize the issue and to fix it. read more

Great shop with excellent customer service. Bought a new bike and they were extremely helpful with the questions I had for them. When the bike arrived, they gave me a run down on proper maintenance and adjusted the suspension and tire pressure for my weight and filled my head with plenty of knowledge. Several weeks later I dropped off my wheels to switch to tubeless and they did it on the spot and gave me some more pointers on maintaining the tubeless setup. Great crew and I'm very happy I decided to purchase my bike from here. read more

Great Bike Shop Friendly knowledgeable staff and extensive inventory.

I have been to bike stores all over the Bay Area, including Mikes Bikes in Walnut Creek, but have never been "helped" by a salesman as unfriendly as Jeff. Maybe he was just having a bad day, but his poor attitude made me want to do my $$$$ business elsewhere. read more

Tremendous customer service and knowledge! I am an amateur cyclist (at the very best) and not extremely knowledgeable on the subject. I took my bike in for a check-up and to learn a bit about investing in a new bike. While one gentleman tended to my current bike, another assisted in educating me a bit about what type of bike would be best suitable for me - not to make a sale, but to share his knowledge - how refreshing! This is a terrific shop with fantastic staff and I would highly recommend - from the weekender to the avid cyclist - these guys know their stuff and are incredibly kind, helpful, and truly take their time with you. read more

Bought my bike here and the customer service is great! I had a recent issue with my shifter and the shop stepped up immediately and made it right without issues. Will definitely have all bike needs handled here as my kids age into "real" bike read more

I drove a long way to pick up a bike part from them, after I checked availability online and called them to confirm, and they said it was available. Got to their shop, 1st they completely ignored me standing at the counter, but helped others that came in after me, then I asked someone for the part, all I got was "It's over there." I stated, I called, and I was told it was available!? Same response, it's over there, that's what we got", no effort to check, nothing. So, I walked out and gabbed some pizza from the place next door with the family. I asked my wife if she can go in ask for the part, so just like that she came out with the part I was requesting. In my opinion, the only difference was that my wife is 5 shades light than I am, so enough said. read more

I bought my Specialized levo mountain bike at Encina bicycles shop. They are connected with Clayton bicycle center. Both places are fantastic. The store service people are very friendly and very knowledgeable. I especially want to thank Jeff and Joey. Those guys are awesome and they let me try out different bikes to get a feel first. When you buy a specialized mountain bike they cover the service labor cost. I had my first service done at the Clayton bicycle shop and they did a fantastic job. They go above and beyond to make sure you are taken care of. It was the first ebike I've ever purchased. I have back, neck and knee issues so they guided me to a full suspension e-bike, which was definitely the way to go for me. I can finally get some mobility and freedom, while exercising easier with less pain. Remember to ask if there are any specials going on and you could get a good discount. Also take advantage of the Contra Costa County Ebike rebate on 511.org contra costa county to save some additional money on your ebike purchase. https://511contracosta.org/biking/electric-bicycle-rebate/ read more

So I went into this bike shop with my 12 year old son to get new brakes for a bike I had gotten for him.we stood there for at least 45 min at one point walked around saw a few more things he like and was willing to spend a decent amount of money but not one employee approached me and ask if I needed help the whole time! We ended up leaving it was the worst customer service I ve ever had at a bike shop my son was very disappointed as well. read more

Walnut Creek location -- non existent customer service, might as well replace them with AI robots who can be programmed to help people find out what the right bike for them, I'm not spending my hard earned money there even if It's only a measly amount. Who knows they're probably having a bad day but that's no excuse. As a beginner who needed help with a bike choice and Im ready to buy, left a bad taste because I tried to go out of my way to go there, and I try to get out of the house because I wanted to exercise to get healthier and better. But guess what I've come across people who does not care about people but more about fixing bikes in the back room!!! read more

I just started my evening ride and ran over a nail near Encina Grande. Walked my bike over to Encina Bicycle. Even though they were closing John took the time to replace my tube and send me on my way. Thanks for saving my ride. Greatly appreciated! read more

Love this place. Bought my last 4 bikes here. Always friendly plus free lifetime tune ups. No bike snobbery here either. Happy to sell you a cheap kiss bike through to a high end carbon fiber one. read more

so i've been here before, along time ago with my friend Wilson; he used to have a lot of friends work here and always recommended these guys but I never really had a need. Until today. Not only did they take care of my need, but they went above and beyond. I was riding LimeRidge on my Crosscheck when I broke the bolt holding my saddle in place, which also by the way loosened my rear brakes; what a stupid design that is. I pulled up a map and realized encino bike's, while not the closest, were open the latest so i called the guy up, explained my problem and he said he could help me, so I hobbled my way down treat over there. They took me in and fixed me up right away .. The shop was clean and everyone seem to be working hard; it was a very comfortable environment. since it was just a bolt they didn't charge me anything for their time and I was going to buy a bag for my bike anyway online but decided to thank them and buy it from them; The price difference was negligible. tldr; a solid bike shop with good employees who want to get you back on your ride right away. I highly recommend them. read more

Best bike shop around. The staff is filled with knowledgeable, kind and truly helpful people. Looking forward to doing more business with them and pointing all of my family and friends in their direction. read more

Horrible place Gave me wron size bike Then adjusted my seat so high I broke my arm trying to get off of it after falling on the cement They did not even offer to drive me home Will not change unsafe procedure when adjusting seat to make sure people can get off bike safely I am an RN. I know callous unsafe policies Go any where but here to buy your bike! read more

I bought myself a kickass Gary Fisher Wahoo bike here at Encina Bicycles. I hadn't owned a bike in quite a while, and I was leaning towards a Trek, but after discussing with the really mellow and friendly salesperson, he steered me (pun intended) toward the Gary Fisher Wahoo bike. He certainly didn't try to upsell but took into account my physical profile, my intentions (commuter bike), and my budget. I bought a few accessories and they installed them all and, two days later, I had my bike. I love my Wahoo! and I'm really pleased with the service I received at Encina Bikes. This is a small locally owned and operated Mom & Pop type bike joint and you should totally give them your support if you're looking for a bike. read more

Encina Bicycle Center - Bikes Near Me - Walnut Creek, California

Extremely courteous, capable staff. They fixed my Dahon Speed Uno handlebar wiggle and seat post sliding on the spot. I didn't have an appointment and I came in pretty close to their closing time. I'd bring my bike here again for repairs in a heartbeat. read more

Encina Bicycle Center - One happy bike ;) - Bikes Near Me - Walnut Creek, California