Pegasus Bicycle Works

(250 reviews)

Awesome bike shop. Super cool and knowledgeable staff. My bike was making a weird noise, they put…read moreit on the rack and fixed it right away. Didn't charge me a cent and I didn't even buy the bike from them. 10/10 would recommend. Incredible customer service.

I gave my bike to a young lady of nine years old. Big Dave's Bikes thoroughly checked the bike…read moreover to insure its safety and operation. In doing so, we got one child off the couch free from video games to enjoying the outside world on her new bike! Thanks Matt at Big Dave's Bikes.

First Mile Cycle Works

(38 reviews)

Have not got any work done yet by them, but they responded to an inquiry even in their day off. I…read moream definitely going to use them for any other work I may need .

The camp used to be good but there is a complete lack of discipline this year. There is a lack of…read moreoversight from the camp staff, and group of kids were bullying others on an ongoing basis. At one point, the kids were fighting with one another with rocks. Even after being spoken to, the kids were allowed to retaliate further by urinating right next to another group of kids who were eating snacks. This was acceptable behavior. The camp counselors were also allowed to jump on their bikes over the kids heads. Again, this was seen to be acceptable. We will not be returning to this camp.

Wheels In Motion Skate and Bike Shop

4.7

(108 reviews)

Took in my son's bike. Had a flat tire. Was given the open to pickup the same day or to wait for…read moreit. Good service. Family owned. They know their stuff.

Friendly owners They do wonderful work at a good price…read more I had a tune up a On my mountain bike and I also brought in my grandson's bicycle to fix a flat tire

REI

3.8

(236 reviews)

I recently purchased an bike from TEMU. However, I couldn't figure out how to fold it so I can…read moretransport it to and from my destinations. I met Whitney in the shop area, she greeted me with a smile. I explained the reason for my visit. She advised me that the Technician was on break, then she then told me to bring my bike into the shop and someone would assist me. It was just a few minutes later, I met Hadrian. He and Whitney weren't sure how to make it fold either initially. Then, I remembered I had a manual ony phone. I showed it them. Hadrian and Whitney figured it out immediately. The next thing I knew, my bike was folded!!! He did it so fast, I barely saw what he did. It was as if he had been doing this for years. I tried and still couldn't fold it. I asked him to please show me again, he immediately obliged me. They absolutely positively unequivocally made my day! They were so welcoming, polite, courteous, personable. They provided me with outstanding customer service. REI is fortunate to have them as employees. Thank you Whitney and Hadrian for a job well done, I truly appreciate you. If anyone ever asks me to refer a Bike Shop, I guarantee it will be REI~this location.

Garrett in the shoe area helped me pick out women's sneakers. Very helpful and knowledgeable!read more

Play It Again Sports

(134 reviews)

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Great selection, better service and value was fantastic!!! Wasn't sure they would have what I was…read morelooking for and not only did they have it but was my size and my price

This place was a great find, hole in the wall sports shop! Mostly everything is used, sometimes you…read moremay find almost like new items. They also have gym equipments, weights. They had soccer and other special shoes (all used), hockey, ice skates, roller skates, helmets, ice skating accessories (not too many but decent), fishing rods, paddle boards, ski and snow boards. We found an almost new pair of ice skates and some other stuff. Not sure if we would go again but definitely good for those growing kids and their needs. The staff was helpful too, although no one can actually point you to the right size, right brand or sometimes even the sports. You just walk around and find yourself stuff, no one to assist. Definitely a good value for those expensive sports and hobbies.

Big 5 Sporting Goods

3.5

(47 reviews)

Went in looking for sneakers for hubby, not greeted when we walked in. Went to look for a certain…read moresneaker & didn't see on the back wall. I finally found someone to ask & he said "nope we don't have them". Lucky for us I happen to see what they had on clearance, low & behold the sneaker we were looking for was on clearance in the size we needed. They were only $5.00 off regular price but oh well.

I walk in and looked at the knife display counter, there 3 employees chatting and no one has…read morebothered to ask if I want to see any of the knives. Very poor costumer service.

The New Wheel Electric Bikes

(91 reviews)

Really good rode the demo bike on good ride and took a lot of time explaining all the features…read more When picking up bike went through all the features and helped log into the ap feature. Nice to have such good service from a real person. Not cheap but a good quality purchase and experience

I always find the service at the New Wheel to be a very pleasant experience. Everyone is very…read moreknowledgeable and professional - and I always know the work they do is top notch. I really rely on their expertise and advice on what my bike. needs and don't feel like they are taking advantage of an old woman who loves her bike! For those of you who have never tried it, I HIGHLY recommend getting an ebike to explore the many beautiful spots in Marin County. And now with the addition of bike trails thanks to the SMART train, we have even MORE places to enjoy on our bikes.

Beyond Aero

4.0

(25 reviews)

The $250 bike fit was not worth it. Here are my critiques:…read more A. The diagram of results I received was confusing and incorrect. First, the labeling of saddle height was incorrect. It showed a purely Y coordinate on the diagram. Second, (this is a less obvious but still important issue) the measurement from tip of saddle to shifter trough is error-prone. By this I mean: maybe I do it one way, maybe you do it another. I looked around my hoods and there was nothing obvious to pinpoint, given the curvature of the area. A photo and specific written instruction might help. I couldn't find any online usage of the term to clarify. Here's my suggestion: to optimize for customer experience, it would be much better to use the same shift levers as the customer (Ultegra levers are super common) and give a clearer label, such as: "distance from saddle tip to closest part of the shifter hood" B. I was disappointed that the results were not printed out right away as I walked out of the shop. Worse, there was a 3 day delay before I received the write-up. C. I expected a more thorough fit. For example: - Andres didn't measure my feet or look at my cleats until I asked. - He didn't measure leg length. - He didn't measure my arms or shoulders. D. I think some aspects of the fit were dubious. For example, Andres told me that a higher speed/cadence in a particular position is a valid way to claim that one position is better than another. Here's how I understand it: when using a bike ergometer set to a particular wattage, power is power. A higher or lower cadence (say 75 versus 80) is not a valid way to say one position is better than another. (To put it another way, rotational power equals torque times revolutions per minute. When using a constant-power setting on an ergometer, if I'm spinning 5% faster, I'm also applying 5% less torque.) Overall, this has not been a satisfying experience given the $250 price and delays. While I generally appreciate Andres' expertise, time, and effort, this was not a $250 bike fit. It was worth about half of that, at most. I shared this feedback with Andres in August 2019, but he has not yet responded. So I'm posting here in the hopes that other potential customers can either (a) get a better fit elsewhere or (b) Andres can improve the value of his bike fit.

This review is purely based on customer service that Andreas delivered on. No actual purchase was…read moremade. Was in the market for a road frameset and Andreas helped me all the way through making extra time to provide me with options, pictures and willingness to hear. I have been at enough bike shops to differentiate between good and poor customer service and this shop definitely come out on the positive side. Unfortunately, the color scheme I was looking for was not available and hence had to go a different route but wouldn't hesitate to work with Andreas in the future if the opportunity arose.

American Canyon Bike Shop

(37 reviews)

I'm so grateful to have worked with Dr. Julia as I prepared for my first triathlon. Coming from a…read morerunning and cycling background, triathlon was a new territory for me, and I wanted to make sure I was properly set up on the bike. What made the experience even more reassuring is that Dr. Julia is not only a bike fit specialist, but also a Doctor of Physical Therapy and a very competitive athlete in the world of cycling and triathlon. Having someone who truly understands both the science of the body and the demands of the sport made all the difference. She took the time to understand my mobility, my goals, and explained every adjustment along the way. The process felt very intentional and personalized. After my fit, I immediately noticed improved comfort and confidence on the bike, especially during the test ride out. If you're getting into triathlon or want to ride stronger and pain-free, working with someone like Dr. Julia is truly invaluable. I'm thankful she was part of my journey to my first triathlon. Please visit her and book soon!

I highly recommend Julia! Experienced, detailed, and being a physical therapist, ensures your fit…read moreis perfect for you. Besides being an incredible person!

Galaxy Heating & Air Conditioning

(1k reviews)

When my 84 year old fathers Trane heating and Air conditioning system went out the end of June. We…read morehad to find a reputable company quick. We needed to replace a 24 year-old heating and air-conditioning system, Galaxy came up as number one of our first choice. We made an appointment, A gentleman came out, he emailed us a quote, a day or two later. When we had more questions, Galaxy sent out another gentleman to go over additional questions and we settled on the same, trane/American standard system . Within a week the full system was scheduled for install. The young men who installed the system were very respectful of the property very respectful of my father since his house is immaculate. You would've never known they were even there they cleaned up so well. They completed all the work in one day, which was shocking they went above and beyond and replaced a water nozzle that had been leaking under his house for who knows how long. We are forever grateful lifetime customers. We hope that you will be too. Thank you, Galaxy for your professionalism, hard work, above and beyond and work ethic. Your lifetime customers The Gilbert family

This summer our AC died as it was over 30 years old and very inefficient. I reached out to three…read moreHVAC companies and obtained several quotes. Chose Galaxy for several reasons: First, Matt Miller was the person who visited and spent a lot of time with me explaining everything. He also gladly accepted follow-up phone calls. Matt was very professional and also very fair on the pricing; I ended up choosing a high efficiency system. Galaxy's 3-man install team was great! Ramiro, Mohammed and Vladimir were efficient, smart and professional...they did an outstanding job with the installation, took the time to explain everything and knocked out the install in just over 1 day. Thank you Matt, Ramiro, Mohammed and Vladimir!

Water Heaters Masters

(846 reviews)

After getting a very high quote from a major plumbing chain, we decided to contact Water Heater…read moreMasters. We had an absolutely fantastic experience with Water Heater Masters. Alex sent our technician, Rojo, who helped install a new 40-gallon gas water heater in our indoor utility closet, and he was incredibly diligent, professional, and efficient from start to finish. Installing a tank in an inside closet can be tricky, but Rojo handled the entire job seamlessly in just 2 hours. He replaced everything with high-quality components, including: * New hot and cold water flex lines * A brand new water shut-off valve * A new gas flex line and sediment trap * Fully reworked earthquake straps (to meet California safety codes) * Properly updated T&P line and venting He also took care of the removal and disposal of our heavy 18 yr old tank, leaving the utility closet completely clean. If you want fair pricing, expert specialized service, and a technician who respects your time and home, call Water Heater Masters and ask for Rojo. Highly recommended!

We were replacing a gas water heater with a hybrid electric heat pump water heater. Generally, this…read moretype of heater costs twice as much (price and installation) as a traditional electric water heater, but costs a lot less to run (and therefore you recoup the additional cost in a few years from lower operating costs). I had a very easy experience getting an on-site quote. I received 3 quotes for this job. 2 quotes, including this one, came in around $7100. I went with a third one at around $6700 (which included an additional mixing valve) and am very happy with my decision. Overall price was not a big part of my decision, but brand of water heater was. After doing some research online, the most recommended brands are AO Smith and Rheem (GE). Both higher quotes were for Navien, which has only been making heat pump water heaters for 1 year, but I was told that it is the most reliable brand. I did not understand how this claim could be made, given how short the duration of evaluation for this product. Even the worst appliances usually work for at least a year. So I requested a quote for AO Smith or Rheem, which I did not get. I'm not sure why my brand request was not honored, but it made me question whether I should go with a company that either has communication issues or maybe some type of deal with Navien that I was not informed about. Many water heater installers are preferred installers of certain brands, which means they can get better pricing, etc. I did not want to be a guinea pig for Navien.

Letts Plumbing

(808 reviews)

Letts Plumbing is always reliable, professional and attentive. Each time we've needed their…read moreservice, they deliver.

Incredible plumber. We just moved into a fixer-upper and there were multiple leaks we had to take…read morecare of. We evaluated around 6-7 companies, and off the recommendation of a neighbor we had Letts come out. I was a bit hesitant because you are charged for a minimum of an hour, there is no free estimate. However, in that time he shored up a leak with a temporary patch and had an estimate of how much work it would be to take care of everything, which ended up being much more reasonable than some other places we evaluated. Adam came back when he had enough open schedule to fix everything and some parts were shipped in. An incredibly nice guy, and just an incredibly fair and integrity oriented operation. All the vendors I evaluated were five stars with many reviews, but Letts was the only one that didn't feel like I was being upsold and he was just out there to help me solve my problems. Honestly can't wait to hire them again, which is an absurd thing to say about a plumber, but man what a great experience. I will rave about them to anyone who will listen.

Rays Hauling

5.0

(902 reviews)

Had a great experience using this company for a dumpster during some yard work. Communication was…read moreexcellent from start to finish, which made everything feel easy and reliable. Ray made sure drop-off was smooth, pickup was fast, and everything happened exactly as promised. Honestly such a relief compared to the frustrating experience we've had trying to work with our local trash service. Would absolutely recommend.

We've been using Ray's Hauling since the pandemic, and he has consistently been our go-to for any…read moreremoval needs. Ray is incredibly responsive--every time we reach out, he gets back to us right away. What really sets him apart is his flexibility; he's rescued us with several last-minute requests without any hesitation. His pricing is always fair and transparent, making the whole process stress-free. At this point, we won't use anyone else. If you need someone reliable, professional, and affordable, Ray is your guy

Plumbing Solutions

(960 reviews)

My sink was clogged and the garbage disposal was not working. I was surprised to see that Plumbing…read moreSolutions was open at 6:30am and taking same day appointments. Ed showed up right on time, fixed both issues and wiped down the area. He was in and out in 22 minutes and was very nice. Extremely happy with the service.

They were fantastic to work with - fast to respond, clear communication and reasonably priced…read more They will be my first call for any future issues.

My iPhone Doctor

(547 reviews)

Always up front pricing, with fast, efficient service, and reliable, quality repairs. Been using…read morethis guy for years!

Best prices fast and efficient!! Good quality you can never go wrong going to this place so worth…read moreyour money !!

The Original Rodent Proofers

(403 reviews)

I called around all the top reviewed places and decided on Original Rodent Proofing. They were…read morecompetitive, not the cheapest, but Shannon Lee sold me on their work, along with Brandon (owner's) call to check in and answer any questions. Their warranty on work done was another key factor. An electrician found a dead rat and droppings in the attic, so I needed clean up and rodent proofing. In the crawl space, a bunch of the ducts were unattached by wear and tear and plumbing work that had been done in the past (which I didn't know. No wonder my gas bill was so high over the winter!). Shannon and team cleaned everything up, sanitized, reattached the ducts and rodent proofed the whole house on the outside. Apparently the attic was vulnerable, as prior owners' foam had been chewed through in the eaves. After they were done they set traps which will be checked every few weeks. I will update if there are any further rodents but I am confident in the work by the company and team. I highly recommend this family owned company.

Before hiring, I had asked my local mom's group, local raves and rants page and Nextdoor... these…read morefolks came up as highly recommended. So we interviewed them for the job. The guy who came out was on time, a bit eccentric and very passionate about rats. He was detail oriented and did a great job explaining the job and its breakdown. Unfortunately on the day of the job, we had 4 guys come to our home on time- but none of them spoke English. Now, I appreciate them coming out, but we just could not communicate and they did not have work trucks or shirts with their company name. An hour later, we had a younger guy show up and he spoke English. The crew worked really fast, did a nasty job of removing our rodent infested insulation and put in new insulation, they mixed concrete and patched up some holes as well and put out rat traps. They came back twice to check the traps and removed them. I think they did a good job, appreciate their punctuality. But management should always send someone who speaks some English and provide a company truck or at least shirts. I personally felt uncomfortable letting into my home a group of random men with no identification.

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Mel B.

12 years ago

I've been a big fan of owners Chris and Brian since long before Pegasus took flight, and have watched them cultivate the most savvy and knowledgeable bike shop in the Valley over the years. This is a top shelf place to immerse yourself in bike culture, get your bike fixed, get fitted professionally, and find really amazing bikes - for whatever style you ride. There's an unspoken quality to Pegasus that sets this shop apart from all the others - because here bikes are not just a line item - they are a way of life. And you just can't buy that kind of passion. read more

Pete A.

9 years ago

Just had a rebuild completed on my Bianchi road bike, thank you Chris for making the bike ride and feel brand new. The shifting through all the gears has been smooth and trouble free and replacing the tires from 23c to 25c has really made for a smoother ride. I will continue to use Pegasus as my local bike shop . I highly recommend Pegasus Bike Works. read more

Philip B.

12 years ago

If you want bad service and to be angry by your experience, this is the store for you.

Pegasus Bicycle Works - bikerentals - Updated August 2026

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(173 reviews)

I lived in Lafayette for years and I never purchased a bike here. I heard that they were closing…read moresoon and I needed to purchase a bike to ride into town. Steve and Frank helped me find the right bike for my needs. Both were knowledgeable and professional with me and they knew the right bike for my particular use. They gave me a great deal on a particular e-bike which (fortunately for me) they still had in stock. They also had just enough extra equipment (helmet, locks, etc.) to complete my sale and everything was at a steep discount. I am really going to miss going by Hank and Frank as they were a mainstay of the Lamorinda community. Again, thanks Frank and Steve for providing me the right bike and for the sales experience. You'll both be missed.

Purchased an SE Bike for our son. The Gentleman who assisted us was very knowledgeable throughout…read moreall products we were interested in the store.

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Have not got any work done yet by them, but they responded to an inquiry even in their day off. I…read moream definitely going to use them for any other work I may need .

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This bike service is hands down the best around. Top notch service . Jake will fix all kinds of…read morebikes.

Jake is an experienced and terrific mechanic. He responds quickly and is able to diagnose and…read morerepair any issues. I can't say enough positive things about him and his service. So nice to not have to be without my bike while waiting for shop to service it. I only wish I had used him earlier in my cycling "career!"

R & A Cycles

4.2

(41 reviews)

Huge shout out to R&A needed a new crank set for my BMC road bike everywhere was gonna take a few…read moreweeks as I had a century, but they had one in stock and was able to put it on right away and walked away cheaper than it was everywhere else

I really like the bikes this shop carries, but the service reputation unfortunately proved true…read moreduring my visit last weekend. Shoutout to Eugene for convincing me to spend my $15k somewhere else. I recently had a bike destroyed in a bike-car accident, so I went to RA planning to buy a helmet and potentially a new bike. When Eugene asked what brought me in, I told him I needed a helmet and was looking at bikes since mine had been destroyed. He laughed and asked if I was planning to just walk around wearing a helmet. After I explained the accident, he apologized. I mentioned I liked the Dogma X and said my budget was around $12-13k (I was realistically open to $15k). His response was: "That's out of your price range. Let's look at something cheaper." When I repeated that I liked the bike, he ignored it and moved on. Then he asked my bike size. I had just been professionally fitted at Innersport and was recommended a 49 frame. When I told him that, he laughed and said, "I'm sorry, but you're not a 49." When I told him I had just been fitted, he responded, "I can't imagine anyone recommending you a 49. I'm not entertaining that you're a 49." I had to pull up my fitting measurements before he reluctantly admitted I could "pass as a 49." The whole interaction was belittling and embarrassing. I've heard people describe the shop as having a "bro" culture that can feel unwelcoming, and that's exactly how this experience felt. In the end, I left without buying anything and instead went to Capdata in Concord, where I ordered a Factor Ostro VAM with SRAM Red, a helmet, and other gear. RA carries beautiful bikes, but if you're looking for respectful service, my experience suggests you may want to shop elsewhere.

Sharp Bicycle

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Avoid this shop. My…read moremother brought her scooter in for Tektro brake service -- a brake bleed and caliper replacement that was supposed to be handled under manufacturer warranty (and was paid for by the mfg). Sharp completed the repair and returned the scooter. Within a week, the brakes were failing again. The system clearly had not been bled properly the first time. We brought the scooter back expecting them to correct their own mistake. Instead, when we came to pick it up, they demanded another $150 to finish the repair they failed to do correctly the first time. No phone call. No estimate. No authorization. Just a bill presented at pickup for fixing their own workmanship. For context, I'm not someone who doesn't understand how bike service works. I ran a bike repair shop for 6 years,raced professionally, and bleeding brakes is basic service work. When a shop does a repair incorrectly and the brakes fail within days, a reputable shop fixes the problem. They don't try to charge the customer again. After talking with others in the industry, this experience unfortunately lines up with the shop's reputation. The owner has reportedly lost the ability to carry certain brands over the years because of issues like this. After dealing with them firsthand, that doesn't surprise me. If you want a shop that stands behind its work, communicates before charging you, and doesn't try to bill you for fixing their own mistakes, look somewhere else.

I'm not coming back again after the last talk I had with the staff…read more My Ebike started having loud braking problems while coming to a full stop. Since this bike shop happens to be close by, I walked it on down to have them inspect and or repair the brakes if necessary. After a few minutes discussing the brake problem, the lead technician informed me he will not be taking the bike in due to the Ebike potentially being falsely labeled UL certified. I did not have the keys at the time I walked in to remove the battery. He said too to come back another time when the battery wasn't inside. I've been to other bike shops for similar reasons and not once did they bring this issue up on any other occasion. After doing a brief deep dive into UL's website, I did find the electrical components (Bafang) to GoTrax's Ebike to be indeed accredited. Turning a customer away without attempting to verify the bike's safety isn't good customer service. I personally would never do that to a potential willing to pay customer. Buyer beware, don't come here.

Electric Bike Center

5.0

(23 reviews)

John is the best! Brought my son's Volcon Brat in for warranty repairs and he is highly…read moreknowledgeable, honest, hardworking and is dedicated to his craft and to ensuring my son's e-bike is operating safely. I highly recommend the Electric Bike Center for purchases, warranty/repair work, or tune ups based on what I've seen and they have earned a loyal and happy customer.

Super helpful crew that helped troubleshoot an error code for my bike. They were patient and…read morehelpful to work hands on with me. Will definitely give them a call if I get any more issues - highly recommend for anyone looking for great customer service.

Trek Bicycle Alamo

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(89 reviews)

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5.0

(5 reviews)

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