I had excellent follow-up with ELV motors - specifically Sean the owner. I ordered an EcoReco L5+ scooter from ELV as they had them in stock although they aren't manufactured anymore. I've had the same model for 4 years and wanted another one as it fits my needs/usage perfectly since it has a solid rear tire and a urethane filled front tire (no routine tire pressure maintenance.) Unfortunately, during the shipping process from California to Indiana, the throttle module was damaged and had an unreadable, distorted display. I sent an email with pictures to ELV and Sean very quickly ordered the replacement throttle module which I received within a few days. A little bit of labor and the scooter is back in perfect new condition - thanks Sean! read more

I got the emazing Apollo plus and it had some glitches when I was doing a test ride the bike cut off for 30 minutes and in the app. it said that the ebike goes 21 mph and it only went 18 mph so I think it could've been better. The brakes wear off every two weeks and I have to change and it gets very annoying. read more

Great customer service from Brent. Looking for some EV Bikes for Burning man and they had alot of different models we got to take for a spin, different price points and some already assembled or they will order and assemble for u for $100 if u buy a bike. Will def be back to purchase if what they have is the best match for us. read more

The staff are very helpful and professional. I love the bike I bought from them. Thanks! read more

ELV Motors - Bikes Near Me - Santa Clara, California

They have a great variety of bikes, and the service is excellent. The staff were very helpful and took the time to adjust everything for us. read more

ELV Motors - . - Bikes Near Me - Santa Clara, California

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Avoid this shop--completely unprofessional and unreliable. I brought my scooter in for a basic tire and tube replacement--something I could've done myself with a few hours, but decided to offload to a shop due to a busy schedule. Big mistake. ELV held onto my scooter for 4 MONTHS with zero proactive updates. Every time I called, I was told, "just another week." This cycle repeated for months until they finally told me it was ready when I called them for what feels like the 10th time. I drove 30 minutes to pick it up only to find the work hadn't been done. No one could explain who told me it was ready or why I was called at all. The scooter was still in pieces. At that point, I asked for a refund and took it home to fix it myself. From what I observed, this "shop" appears to be run by high schoolers with minimal professional oversight. If you care about your scooter or bike, do yourself a favor and go to a qualified technician. read more

I recently got my AIMA Santa Monica from ELV Motors, and I'm so happy with the experience! The staff was really friendly and helpful--they took the time to explain everything and helped me pick the perfect bike for my needs. The bike itself is fantastic. It's smooth, stylish, and so much fun to ride. They also have a great selection of brands, so there's something for everyone. What really stood out was how quick and easy the whole process was. They even handled the California voucher for me, which made everything so much easier and more affordable. If you're using a voucher, this is definitely the place to go. I can't recommend ELV Motors enough. Great service, great bikes, and they really care about their customers. If you're looking for an e-bike, this is the spot. You won't be disappointed! ‍ 10/10, will definitely be back! read more

ELV Motors - Bikes Near Me - Santa Clara, California

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Had to give a shout out to ELV motors and in particular Brett and Alex for their incredible service. I bought a Urtopia folding electric bike from them a few months ago and have received so much support since! When you buy from them, they offer "free lifetime calibration." I received that and much more: --Solid advice-- about locks, preventing flats, changing tires --A rack installed for free and a discount on it's price --But what really impressed me is how they were able to diagnose and remedy a constant ticking sound my month's old bike began to make. My local bike shop couldn't figure it out. It was tricky...Alex realized that interior to where the pedal was mounted the factory had not added lubrication. Remedying this was quite involved, but they were able to do it and have the bike ready for me same day, despite how busy they were. I don't live close to the shop, but don't care, because this type of service and knowledge is invaluable and worth the drive. Way to go ELV! read more

I've always wanted to buy an ELV electric vehicle like this. The shop owner was very friendly and patient, explaining the performance and features of each model in detail, and even helping me analyze which type would be most suitable for me. I'm very grateful for their professional service, which helped me buy a satisfactory product. Highly recommended! read more

This place is supposed to be for sales AND service of scooters, but when I brought my scooter in for servicing, they claimed they could not fix it and wanted to sell me another scooter for +$500. Luckily, I went home and fixed the scooter myself. When I am in a market for a new scooter, I will take my business somewhere else. read more

READ THIS BEFORE YOU THINK ABOUT BUYING ANYTHING FROM THESE CROOKS. I bought an e-bike from their showroom floor that looked used but they claimed it was brand new and was only test driven. In less than two weeks, it completely malfunctioned and wouldn't even turn off. When I demanded a refund, the company refused, hiding behind their "No Return Policy." They had the audacity to blame me, claiming I "didn't charge it correctly" and had caused internal damage to a bike that was clearly defective from the start. It seems this is their business model: sell broken-down bikes off their showroom floor and then invent lies to avoid giving you your money back. It was a battle, but I refused to be scammed. I had to fight my own bank, Bank of America, and use legal tactics to force them to investigate properly and get my money back. They finally did. This review is a warning to others. Potential Legal Violations Under California Law My experience suggests this company may be violating several California consumer protection laws. Future buyers should be aware of their rights:     1    Breach of the Implied Warranty of Merchantability: Under California's Song-Beverly Consumer Warranty Act, new products come with an "implied warranty," which is an automatic guarantee that they are fit for their ordinary purpose. An e-bike that breaks down in two weeks is not fit for its purpose, and selling it is likely a breach of this warranty.     2    Unfair Competition Law (UCL): California law (Bus. & Prof. Code § 17200) prohibits any unlawful, unfair, or fraudulent business practices. Representing a used or defective e-bike as "brand new" to make a sale is a classic example of a deceptive and unfair business practice.     3    False Advertising Law (FAL): California law (Bus. & Prof. Code § 17500) makes it illegal to make untrue or misleading statements to the public to sell a product. Claiming a bike is new when evidence suggests it is used, damaged, or defective could be considered false advertising.     4    "No Return Policy" Doesn't Apply to Defective Goods: In California, a "No Return Policy" or "All Sales Final" sign does not protect a seller from their responsibility for selling a defective product. The law requires them to provide a remedy--such as a refund, replacement, or repair--when a product is faulty. They cannot use their store policy to override state law. My advice: Do not buy anything from Elv Motors. They sell defective products and will try to protect themselves with illegal and deceptive tactics. Check the return policy before you buy ANYTHING from ANYWHERE, and do not take a salesperson's word for it--get it in writing. Go to a reputable seller like Costco or Best Buy, where they stand by their products. These people are in big trouble, and it's only a matter of time before the law catches up with them. read more

ELV Motors - Flagged down reviewed so consumers can see them. Here I post it for everyone to see how shady this company is. - Bikes Near Me - Santa Clara, California

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Walked in needing a part for my E-bike that I could not find anywhere in the time that I needed. Walked in and was helped by Joe right away! He knew exactly what size and style I needed. He helped me quickly as I was in a bit of a rush. Thank you Joe for making it happen!! read more

**Update to My Previous Review on ELV Motors:** Three months after my initial review, the owner of ELV Motors responded, and I feel it's crucial to address and correct a few points he made. Firstly, the owner described the Velotric Discovery One e-bike involved in my warranty repair as a "low-cost" option, which is far from accurate. The Discovery One is a premium model, and the issues I faced were unrelated to its care or storageand the bike was not stored outdoors. Upon bringing in the bike, I noticed the steer tube was off-center--a simple fix that would have taken minimal effort. Unfortunately, they didn't take the time to inspect the bike, clearly did not test ride it. A simple Allen wrench to loosen and straighten the neck stem, a task that would literally take seconds. Regarding the repair costs, I was quoted $100 for a bicycle chain replacement, a price that seems exorbitant by any standard. This quote was significantly higher than what the original manufacturer, Velotric charges for the same part. Moreover, the labor costs were inflated, quoting three hours for what is commonly a 15-minute job. The owner's delayed response, three months after my original review, speaks volumes about the company's approach to customer service. It's disheartening to see a business overcharge customers, particularly those who might be less experienced with e-bikes. The claim that my bike's chain needed replacement was unfounded; it merely required lubrication. Furthermore, the quoted price for a new chain was astronomically high compared to the actual cost of a $15 part. The assertion that my bike's brakes needed replacing was also incorrect; the brake pads were brand new. This discrepancy in the assessment of my bike's condition and the proposed repair costs raises serious concerns about transparency and fairness. I also want to mention that there are several e-bike mechanics in the South Bay Area who provide honest, quality work at reasonable prices. My advice is to consider other options for e-bike service and repairs. If you're looking for alternatives, a simple Yelp search will reveal many reputable professionals in the area who are known for their quality work and fair pricing. I hope this update provides a clearer picture of my experience and underscores the need for honest and reasonable service practices in the e-bike industry. Do not do business with these people read more

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Overall their sales and service have been top notch. I had a minor issue which they promised to run interference for with the manufacturer, but at the end of the day, were hopelessly inept at resolving. When sold my Aventon bike, the key was missing on the battery lock. They promised to contact the manufacturer and get a new key sent out directly to my home. I never received any follow up or update calls and my occasional calls to them were met like I was starting from scratch. I eventually checked the manufacturer's website and found they have a straight forward process for replacement keys. Such a waste of my time for such a minor issue. read more

Brent at ELV mptors is GREAT!! He helped me when the store had no power and got me a brake line for my scooter. I would highly recommend this store for any scooter needs, Tim read more

Walked into the shop today. My friend is currently looking for an ebike and he wanted to see what was available with a $5k budget. My friend and I walked around the showroom to see what they had on the floor. There were 2 Caucasian employees present (yes there's a reason I mention this), 1 behind each of the counters. They saw us come in. We walked about 2 laps around the floor and not once were we greeted or asked to be helped out. In walks a Caucasian woman and immediately she was welcomed and asked how they could help her. I don't usually play the race card but here we are. For the next 5 minutes or so we're still looking and not one acknowledgement at all. In walks an employee who looks to be on a lunch break and goes behind the counter on the right rear of the store. The other guy is still standing there doing nothing. My friend asks if he could get some help and absolutely no response whatsoever. At that point I told my friend that we should leave and give our business to another shop. Oh well, their loss. read more

This is why we are forced to use Amazon. I wondered around this store for 30 minutes and the ppl who work there never acknowledged me. I had $2000 in my pocket and was excited to finally get an eBike. Thank you ELV for totally ruining my day. Ordering from Amazon now. read more

Brent was very knowledgeable, kind and helpful. The job was very reasonably priced and he was honest in our dealings. Be patient with them for it appears to be a small crew who work here and the phone was ringing off the hook. Brought a scooter in to have the motorized tire changed out for an unhoused individual who recently landed his first job, and is supposed to start Monday (flat occurred Fri night). His only transportation is this scooter and we went to 6 different places trying to find someone to help him after we spent four hours trying to do it ourselves. It came down to having the right tools. They provided more insight by sharing helpful information that the owner of the scooter was not aware to maximum lifespan usage. Please support this business, their hearts and kindness is beyond measurable. read more

I recently visited ELV Motors, and unfortunately, my experience was less than stellar. I was hoping to take advantage of the California Ebike rebate and was looking for a bike that would qualify for it. However, the staff seemed completely uninformed about the specifics of the rebate program. When I asked for guidance on which models would be eligible, they couldn't offer any clear answers, which was frustrating. Additionally, I found their website to be misleading. They have a section showcasing various e-bikes, but it's outdated--many of the models listed weren't available in-store. The site claims they work to keep it updated, but that certainly wasn't my experience. It even mentions calling for information on specific models, so I did, only to find that a bike I had inquired about was priced about 50% higher than what was shown online. I wasn't aware of these discrepancies until I visited their location, and it quickly became clear that the bikes listed on the website don't match the stock at this smaller store. To make matters worse, the only bikes they had in stock were high-end options priced over $3,000. When I asked about more affordable options, the representative seemed visibly annoyed, almost as if it was an inconvenience that I would inquire about pricing or availability. Given the lack of helpfulness, transparency, and general customer service, I would strongly recommend looking elsewhere for your e-bike needs. There are plenty of other retailers that are more knowledgeable and will be more than happy to assist you in finding the right bike, especially when it comes to navigating rebates like California's. **** UPDATE TO OWNERS COMMENT: Doug please read my review I never asked to order from manufacture. This is just another representation on how the business doesn't listen to customer or potential customers. read more

I bought a folding E-bike there a couple of days ago. Great service, knowledgeable staff. Great selection, you can test ride as many as want. No pressure! read more

ELV Motors - Bikes Near Me - Santa Clara, California

If I could give more than five stars I would. Edgar and the entire team at ELV motors are amazing. I found them because I wanted to test out a certain brand of class 1 PAS ebike and their store had them. I went in and spent time talking with Edgar about my riding goals and he immediately directed me to a different bike, explained why the other one better met my goals. I was able to take it out on a test ride and fell in love with it. I've since been back and ordered my husbands new bike (he got the same brand, newer model) and also rented e-bikes from them when my parents visited. Just yesterday I brought my bike in because it was making a strange noise and they threw it up on the lift and resolved the issue. They really know their stuff when it comes to e-bikes (all classes). read more

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horrible customer service I was just trying to change my back brake on my bike and the worker told me it's gonna take a whole 2 weeks for it to be done and was really rude as well do not recommend coming here read more

My 4 year old Solar Scooter FF2.0 needed long overdue service. Specifically the brakes needed bleeding. For about 2 weeks we could not figure out how to do it. The manufacturer provided us with video that shows how it is done. The problem - the video showed a different brake system. FF2.0 used unbranded (no label) brakes. When I alerted the manufacturer about this fact- the did not respond to my email. I then offered to sale the scooter back to them - the suggest $250.00 on a $4000.00 purchase cost. This is outrageous. The reason they provided for the low ball price is - the FF2.0 parts are no longer on the market. It was a dead end. ELV started to look for alternatives. They found out that a different brake systems could be used but it would not have electrical cutout during braking. This is potentially very dangerous. Luckily for me, the technician working on my scooter kept on tinkering with it. He finally found out how to bleed the brakes! That was very great. And I am so grateful to this business. They will an extra mile to solve issues for clients. read more

I needed few screws to finish assembly of my electric bike. I called then went to ELV Motors & Kevin helped me out!!! I didn't buy my bike there, but I wish I did! Whatever my needs are going forward, this is my store now & I recommend it to you!!!! read more

The staff at ELV is extremely helpful and prices are great. I have a RAD mini and frequent store for parts and service.

I have an early model Surface 604 ROOK ebike that I had taken to ELV for electrical control panel wire repair. They are the only authorized dealer and repair in the Bay Area. Most other local shops would not touch my eBike unless it was to fix a flat tire. ELV had the bike for a month conversing with the manufacturer to get first-generation spare parts. I had to be upgraded and rewired to the second-generation control panel and screen for it to work properly. This was my first experience with ebike-authorized dealer maintenance. There was an initial diagnostic fee with subsequent parts ordering and installation for a 2017 motorized bike. I had to weigh that against the cost of a newer model/less expensive ebike. Like any motorized vehicle, if one can do the work yourself, then one can save money. Previously, I had added Tannus tire linings to improve rideability and prevent flats. I purchased and repacked the battery. Owning an ebike takes $$. In the end, I believe ELV assisted me and gave me a $ break on the fix and I am grateful for that. I was tempted to throw in the towel and think about a newer ebike. I don't want electrical-driven items to become disposable because it's cheaper to buy a newer item. The first-generation Surface 604 is a great cruiser and I look forward to many more years of use. read more

My go to place for e-bike sale and service. I bought my first e-bike from Doug 9 years ago at the former location in Santa Clara. Every interaction I've had through the years have been positive and professional. My latest interaction had me needing a proprietary part repaired from a company that no longer exists. Nearly impossible. I dealt with Brent in the service department who despite the many obstacles, was able to get me up and running better than ever - way to go Brent! ELV has a fantastic selection of bikes and a pleasant and friendly staff - they have my highest recommendation. read more

Great group of full sales and support people. I appreciate their straightforward and informative skills. I had been researching ebikes for the last two years and finally decided that buying from a local bike shop was best. Yes you pay a little more, but if you're going to invest in a product that can have issues, starting with shipping damage, initial functionality, and later maintenance and troubleshooting, they will be there to help. Took three ebikes for a test ride, and they held onto my I.D., but otherwise didn't follow me around outside, and it was a patient, low pressure experience. They even mentioned which companies have better customer service! Thanks Brent and gang! read more

Excellent place to buy an electric bike. Knowledgeable about multiple brands and all the features. Even the ones recommended online that disappear overnight. They work hard to hear what you want and ask about what you plan to do so they can get you a good fit. Building may not impress from the outside but I want buying a building. read more

Cannot express how much I love this place!! The service is so quick and the techs are so knowledgeable about patient when explaining things. Will continue to to bring my scooter here foreverrrr! read more

Quick and easy! My ebike needed servicing. I walked in and Nate took a glance over, then wrote the order. Within a week, I had my ebike back on the road. I noticed they had several models, brands, and prices of e-bikes they were servicing. The staff is friendly and knowledgeable. ELV will be my go-to for any of my ebike services! read more

I have a Palasec ebike bought from eBay and started having issues with the throttle. I knew that it was an easy fix but didn't want to take risk to do it myself and looked for a shop that can do it. After asking some bike repair shops, I got the same answer "if you didn't by the bike here, we can't touch your bike." Even one told me that "we call these bikes disposable" what? Yes, this was the situation until I found the ELV Motors. They accepted my bike and fixed the issue within a day and did it for Avery reasonable price. For now, I am happy with their labor and certainly will go back to this shop again whenever I have any problems with my e-bikes. I highly recommend this business to especially those that having problem finding a legit ebike shop! read more

Where do I even start ? I have been coming to ELV motors for a while now and must say their service has always been 100% each visit I've had. I bought a scooter from another company which was a wolf king GT I needed help with tires and they got it done in no time they installed new brakes and the parts I asked. They also did an of my PEV and noticed some bolts were loose and did me the favor of retightening everything heck even charged my scooter for me!! so I was able to ride it home upon pickup. They even offered to help me sell my scooter in their store unfortunately I did sell my wolf king GT that they put a lot of hard work into but Im currently riding a Sur Ron light bee and they just started working on these types of racing e-bikes so I'm already planning a day and time to bring it in for a tune up and some new e moto t ELV motors we'll be my go to store in the southbay for a long time and I will continue to be a loyal customer read more

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Recently purchased an electric scooter (not from ELV) but needed some work done on it due to shipping damage. Soon as you walk in, all the guys were super friendly and greeted you right away. Told the tech what was going on with my scooter and right away he knew what to do. He told me it would be at least a week but offered a front of the line pricing at additional cost. Wasn't too bad so I opted to get it done right away. Before the day ended, the tech called and told me it was all fixed! Super quick and friendly service. Most definitely recommend these guys! Thank you! read more

Edgar from their sales staff has zero customer focus when it comes to customer service, only focused on the sale. Very rude and short with customers read more

Cooler heads prevailed here. Props to the manager for sorting things out and making it right. Love to support local businesses

I was trying to stay within a budget on a new e-MTB, the Bulls Evo AM 4. I was soliciting quotes online which I know takes away valuable time from the vendor, but Douglas at Elv Motors took the time to promptly respond to my inquiries and provided helpful information. In the end my budget prevented us from concluding a sale, so close!, but I was very pleased with the service provided. Still searching for a bike within my price range and will provide a full recap on my YouTube channel once purchased. read more

Doug and I finally got together and cleared up the misunderstanding about the fees. His service was excellent and he came through with what he promised. Apparently his staff had deleted my contact information so he could not send me a check. This has now been corrected. My son loves the bike and I believe that they are a good operation and would return for future purchases. Ted read more

Highly attentive staff. I came in with a bike I had built (ride1up) having never done that before and they made the professional adjustments I couldn't. Absolutely recommend! read more

I had a gray experience with Elv motors and especially their talented installer Justin. He was able to take a broken cargo bike and completely overhaul it with a retrofitted new motor, battery and equipment necessary to bring it back to better than new. He took extra time to make sure it worked perfectly and even custom fabricating a couple parts to ensure the install was right. The thing is a beast and can haul my two daughters with ease. I couldn't be happier with the overall experience and strongly recommend Elv to anyone who needs any work on an existing e-bike or liking to buy a new one. read more

ELV Motors - Bikes Near Me - Santa Clara, California