This review is only for the service department. I dropped off my bike for a tune-up. The…read moretechnician there identified a worn out big chainring and rear cassette. A fair quote was provided and the repairs were made. My roadie now rides like new. Thanks guys!

I came in here to browse and this store is so huge. It has a large selection of bikes to choose…read morefrom and has biking apparel from helmets to gear.

I was headed out to cycle and I noticed my front tire was flat. I called Mike's Bikes to see if…read morethey could fix it. The guy on the phone said to bring it in. I filled the tire with air and rode it half way before I had to stop and fill the tire again. It was just enough to make it there. I walked in and a guy yelled out, "are you the gal with the flat tire", I said, "yes", and he directed me to the repair guy. I was the only one in the shop. I don't know the repair guys name, but I noticed he was tall and handsome. He took my bike and started working on it. As I was waiting I looked around the store. There were a lot of nice clothes, helmets, and bikes there to choose from. I then talked to a guy named Tom. Nice fellow. My bike was done in no time. I wasn't in the shop longer than 10 minutes. The repair guy did a great job and I was on my way. The cost was reasonable. I highly recommend Mike's Bikes for sales and service.

Crappy service with fake attitudes and people that lie to you I would never recommend this bike shopread more

We have loved this bike shop for a long time - bought all our bikes there, and was motivated to…read morewrite our review after the Fantastic service from Hollister and the Team today. Thank you for saving our ride with your diagnosis and repair of Ruby! What a great shop!!

I bought my first road bike at this place (Trek Domane) and have pretty much upgraded every single…read morecomponent on it apart from the original frame, Ship of Theseus-style (entire drivetrain, handlebars, stem, saddle, wheelset, tires, tubes etc.). Throughout it all, I have kept coming back to this shop even though it's a bit of a ways away from me because they have always been honest and straight with the things I needed and didn't, never tried to upsell me, never treated me like a novice asking all sorts of dumb questions (even though I clearly was/am still a newb at cycling), and were perfectly happy to advise against and simultaneously still entertain my ridiculous upgrade requests regardless of whether I bought my parts from them or myself. Very happy with their work both in sales and service and will keep coming to them as long as they stay in business with the same great folks!

Lars and the Trail Head team are awesome. They blessed me with an Sworks Levo 4 and I love the…read morebike!! Very knowledgeable, cool, and super friendly . . . no weird attitudes, just a shop for riders - by riders. So far as I can tell, this is one of the only shops in the entire Bay Area that specifically caters to trail riders. They also support the trails and do ride events for the community. Plus the demo program . . . top quality, all the way around!! Thank you THC!!!

I've bought most of my protective gear, clothing, shoes, bike accessories, and tools from this shop…read moreover the years. I've always had a great experience shopping here, and the owner has always been very nice, welcoming, and helpful. I've always considered this one of the best mountain bike shops in the Bay Area. Unfortunately, my experience yesterday, 09/13/26, was very disappointing. I was shopping with my 6-year-old son. He is on the autism spectrum and has ADHD, so he can be hyperactive and sometimes loud. As his parent, I understand his behavior and always do my best to manage him. However, the sales manager, Scot, repeatedly kept checking on my son and saying "excuse me" to me in a way that came across as rude, annoyed, and unnecessary. I also noticed him giving my son a hard glare. That really bothered me. He is a 6-year-old child, and I don't think a child should be made to feel unwelcome or uncomfortable simply because he is energetic or behaves differently. What makes this especially disappointing is that I've been a loyal customer for years and have spent a lot of my hard-earned money at this shop. I've always supported this business because I genuinely enjoyed shopping here and had such positive experiences in the past. I hope management takes this feedback seriously. Everyone deserves to be treated with patience and respect, including children with special needs. If my son is not welcome in this store, then I will gladly take my hard-earned money somewhere else. It's unfortunate that one experience has changed the way I feel about a shop I previously had such a high opinion of.

Excellent and friendly customer service. They have a large assortment of bikes, too! The shop is…read moreclean and well organized.

The worst bike shop in the Bay Area! They are running a…read morescam on people!!! Don't go there! I went to fix my flat tire with them after 1 day without even driving the bike the tire was flat again I got back to the store to repair the mistakes that they did and they charged me again. There is this old guy that is running this scam I recommend not to involve with him he is useless and charge you for his own mistakes.

Only heard about Sports Basement for the first time a few months ago when a friend took me here for…read morea tandem bike rental! We booked the bike about a week in advance for a full day for $65, and it was ready for pickup when we arrived. The staff did a safety inspection and let us know that helmets are included with the rental and that we could return the bike to any Sports Basement location. My friend also asked if they could leave their backpack there, and the staff kept it behind the desk, which was really nice. The bike was in good condition! We rode it for 4-5 hours with no issues. A few things I wanted to point out - the seat was pretty narrow and hard, which made it uncomfortable to sit on. It had been a while since I last biked, so I'm not sure if I just need to wear padded shorts or if the seat wasn't the right fit for me. Another thing is that I couldn't sit in the front because the seat was too tall for me to comfortably reach the pedals, and there didn't seem to be an easy way to adjust the height. Lastly, it would've been nice to have a phone mount on the handlebar for navigation. We turned in the bike at the end of the day. Overall, the process was very smooth, the staff were friendly, and the rental was affordable. I would do it again, but I'd wear padded shorts next time :)

Updated review, but same great experience at Sports Basement!…read more I went with my son to purchase a new bicycle and had a great experience. We went not completely sure which bike we wanted or the best fit. The staff working was very informative and spent a lot of time explaining options and tradeoffs. I appreciate they didn't just push us to the most expensive options. Rather, they took the time to understand his preferences and use for the bike and then made a few recommendations. They were very patient the entire time, letting him test ride multiple bikes until he found the perfect one. We had such a great experience that we went back to purchase a second bike later that evening!

I want to thank Chris and all the guys at Summit for helping me get my old bike feeling like new…read moreagain. They are very friendly and easy to talk to. As soon as I got back on my bike I had to take a second look to make sure it was my bike. Smooth as butter I couldn't believe it was the same bike. Thanks Summit I'll be back with my other two bicycles to get more work done.

Gavin and Brandon are the best. I go to their Burlingame location a lot where Brandon helped me out…read morea lot was super happy to see him working in Palo Alto when I needed bike parts he's always super attentive and friendly to everyone. Gavin is super knowledgeable and super friendly so happy to see two great guys working at this location. I'm a big supporter of Summit Bicycles so far bought and serviced my bikes, helmets, cables, Wahoo computers from them. Love supporting my favorite local shop.

Very easy experience. I made an appointment specifying…read moreheight and use case for a bike and they were prompt to match a couple of options. We were taken care of very well.

I donated a bike. They did a great job receiving it and giving me receipt. Great place to buy a…read moreused bike that they have refurbished.

Great service! And awesome bike and helmet. Super helpful staff! I love my electric and abus helmetread more

Great selection of bikes and was easy to work with. The guys were helpful and knowledgeableread more

Went in looking for tires for my bike. They just happen to have exactly what I wanted. Was in the…read morearea for work pulled them up as being close to where I was so stopped in. Very friendly

Bicycle Express got my bicycle back on the road. I had the bottom bracket cups removed and…read morereplaced. The cranks no longer wobble. Thanks Jr. a fast service and a good price.