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Bicycle Blue Book

3.2 (45 reviews)
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Serial number matching screen with a manufacture date of 2020!
Adolfo E.

Massive fraud, would leave no stars if possible. They falsely advertised and sold me a 2020 model year bike under the cover of it being a 2022 model year. The worst part is they priced it as a 2022, and overcharged me several hundred dollars based on the bike actually being two years older. I hadn't heard of BicycleBlueBook.com until recently and really wanted to believe all the positive reviews. I sent them an offer online on what they advertised as a 2022 Specialized Sirrus 3.0 hybrid bike. We agreed on a price (based on assumption it was a 2022) and I sent the payment on Mar 9th. Worth mentioning the price I paid was based on their "value guide" for a 2022 model year. I picked the bike up in person at this fulfillment center on Mar 11 and noticed the box had a label that said it was a 2020 model year (all bikes are disassembled and boxed up). I immediately questioned the rep and he assured me that was a mistake when they printed the label. He then showed me a screen on his computer system showing that the serial number for the bike coincided with a 2022 model year (I'm glad I took a photo of their screen which I'm including with this review). Based on other great reviews, I felt I could trust them, so I took the bike home with me in the unopened box. It was only when I got home and inspected the bike, that I found that the same serial number that was on their screen was stamped on the bike, but the manufacture date was 2020! I'm including a photo of the serial number with manufacture date on the bike I received with this review. I live about 150 miles away from their fulfillment center, so not only was this a huge waste of time, wear and tear on my car, and gas-money, but I also feel the reason why they misled me was because the 2020 model has been recalled due to safety issues with the cranks due to fall and injury hazards. If you try calling their number like I have repeatedly to address this matter, all you'll get is a voicemail message with no option to leave a message. At this point my only recourse is to file a complaint with my credit card company and have them see if they can contact them to sort this all out. I would not buy another bike from this company and would not recommend them to anyone. Don't walk, run away!

Front entrance
Edwin R.

Bicycle Blue Book is like a candy store for cyclist enthusiasts like myself. I found them on the internet researching for electric bikes. I love cycling, and I Iove it even more when I take our pawkids with us. However, towing my two dogs, the big one weighing in at 150lbs, the little one at 25lbs, plus the converted dog trailer's weight, my bike's weight, my weight, this has put stress on my lower back. I decided and after saving money for this purchase, it was time to upgrade to an EBike!! If you didn't know about Bicycle Blue Book, you would never find them which is why I want to share their location. Bicycle Blue Book is located on 880 South. From 101 North/South, the exit is Brokaw. They are next to all the business warehouses. They have tons of bike selections. Probably the biggest I've seen compared to other bike shops. They are all used bikes, but almost all of the bikes I saw looked pretty clean and looked almost new. Bicycle Blue Book sells everything from road bikes to mountain to touring, to ebike. You will find known brands like Santa Cruz, Raleigh, Trek and Cannondale just to name a few. They also sell kids bikes at very reasonable cost, under $100. Most are very current bikes ranging from year 2015 on up. You can even test drive before you buy. Prices are negotiable, and you can even ask your price for a bike that you like on their website. But, I think the best service Bicycle Blue Book provides to buyers like myself is piece of mind. They even offer a 30 day guarantee. It beats having to shop at Craigslist where I found, prices for an ebike are outrageously high. Lastly, I want to share that my experience here was fantastic. I got so excited that apologies for not getting his name, provided me a phenomenal service. He even helped bring my bike to my car and loaded it up. What a great service! I highly recommend coming here if you're looking for a bike you can test drive, and looking for great quality bikes with good prices that won't break your bank and offer you excellent service. PS - I'll update you later how I'm enjoying my new ebike, the 2017 IZip Pro Tour which comes with Cobi technology package. It even has an alarm built in. So excited that I can now travel longer distance, biking with our pawkids. Pictures to come!! Cheers!

After receiving my new carbon fiber wheels i removed the Wheels that the bike was shipped with and decide to give it a clean.

I found the bike I had been looking for on Bicycle Blue Book's website. I purchased it directly from their warehouse after doing my research and seeing that BBB values each bike and has a certified bike technician inspect each bike it sells, which gave me some reassurance. I received my bike on or around the 16th of January and immediately noticed some dents, dings, and a stripped top tube bolt, all of which were not shown in any of the online photos or mentioned in the description. The stripped top tube bolt made the bike unusable as the steering was loose and could not be tightened. There was also a missing DI2 charger valuing $200 that was to be included with my purchase. I contacted Bicycle Blue Book and they seemed eager to help resolve my issue; They initially did take care of the bill for the charger and refunded $50 towards the cosmetic damages, which was not enough but I settled. Now a week and a half into my purchase I've received my new bar, stem, seat, wheels and have decided to give my new bike a wash before installing the new components. I noticed that the water was a bit dark even though the bike was not very dirty and the chain, crank, derailleur were removed for the wash. Upon washing the rear of the bike beneath the seat post, I noticed these cracks becoming visible stretching from about 2 inches above the bottom bracket to about 2inches below the seat post. The cracks range from 9-11 inches long. I haven't been in contact with the Bicycle Blue Book yet as I'm on the east coast and 3 hours ahead but I'm very upset. I've spent a lot of money on parts specific to this bike to fix and upgrade it. But besides the cash, I could have gotten seriously hurt if I were to ride this bike in the state it was sold to me. carbon fiber frame damage of this scale should have been unsellable.

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3 months ago

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7 months ago

Great company. Great service. I recommend them to all bikers. They have a great selection and good service.

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3 years ago

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3 years ago

They shipped a bike I purchased from Blue Book and arrived as described and well packed

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Scott A.

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Review Highlights - Bicycle Blue Book

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San Jose Bicycles - Urban Soul 8 San Jose Bicycles. 10/24 :+')

San Jose Bicycles

4.1(145 reviews)
6.5 miFairgrounds
$

I brought in my Velotric e-bike with a rear puncture and they were able to look at it right away on…read morea Sunday. As other reviews mentioned, it's a small shop, but that meant I could chat with the technician while he worked and he could offer me various options. He replaced the rear inner tube and added a liner and sealant, plus added sealant to the front tire (I would've had him add a liner to the front tire, too, but he only had one in the right size). I'd never had the bike serviced since I bought it online 6 months ago, so he checked and tightened various loose connections. He showed me some basic maintenance procedures like how to lubricate the chain (easy when you know how, but as a biking n00b, I appreciated the lesson). If I need work done in the future, I'll be a happy repeat customer.

This place is pretty awesome. The place has a ton of bikes and boards everywhere. It can be a bit…read moreof a tight squeeze going in here especially if its crowded. They do have plenty of options in terms of parts. They also have some other accessories as well like phone cases. There were only two staff member. Because of the tighter space, it can be a bit difficult to see where the line to get help is and where people are just browsing. The staff here is not bad. They were really helpful to my friend who needed a piece removed off his bike. They were kind enough to give it a try even though it was going to be a tough piece to remove. They were able to do it and the staff was kind to not charge but we paid something for the help. Overall the place can feel a bit cluttered but they do a have a lot of bike options. The staff is kind but the layout does make it harder to know if you are in line or the person in front is just browsing.

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San Jose Bicycles
San Jose Bicycles - Got this beefy 15lb 5 foot long chain from SAN JOSE BICYCLES

Got this beefy 15lb 5 foot long chain from SAN JOSE BICYCLES

San Jose Bicycles - Fuji Jari 2.1 gravel bike, disc brake, full carbon fork, approximately $1,200. July 2025.

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Fuji Jari 2.1 gravel bike, disc brake, full carbon fork, approximately $1,200. July 2025.

Got Bikes - Almost like new!

Got Bikes

4.6(182 reviews)
10.0 miAlmaden Valley
$$

I called in to got bikes and inquired on if they can fix e-bikes with electrical issues…read more I believe the guys name was James. He let me know that is is something he could fix and that he was familiar with the issue. I let him know that we've tested the battery and the issue was with the controller. He let me know that it would be $150 + parts. This guy had my bike for 3.5 weeks before I heard anything from him. When I did hear from him, he let me know that he did not have any luck when contacting the manufacturer on their website and that I needed to pick my bike up immediately or he'd be charging me $25 a day in Storrage fees. I let him know that I need more of a heads up to pick THE BIKE up before he begins charging me $25 a day and I inquired on what website he was attempting to contact for THE BIKE. Apparently this guy had been contacting the wrong website the entire time. I gave him the correct site to contact and he said he'd get back to me. I heard back from him a couple days later again with him, threatening Storrage fees if I didn't come pick it up. He was extremely rude, still charged me $150 for nothing, and charged me $50 because it took me two days to come get the bike. This guy is extremely rude and disrespectful and over charges for his own negligence.

I Like Bike Bought…read morea bike off some dude on OfferUp and ofc he swore it was in great shape and ready to roll. Well, obviously, used bike salesman are just as trustworthy as used car salesmen but I digress. Both tires had holes in them and wouldn't hold air, and that's just what we knew of, so I decided we needed to find a good reliable bike shop for these and future repairs, so we turned to Yelp to aid us in our quest. They responded right away with some quotes and just said to drop it off at any time. The fact that they're a short ten-minute drive from our place doesn't hurt, either. Dropped it off for two tube replacements and a basic tuneup, during the course of which they found a shifter was out of sorts and needed replacement. It took about three business days (they have a lot of work and it's a one man show) but the owner is very nice and keeps you up to date with the repair via text, including having you approve any new repairs, as well as the cost. As long as you don't need it tomorrow then I highly recommend "Got Bikes?" for all your bike repair needs.

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Got Bikes
Got Bikes
Got Bikes - New Authorized Dealer, We come to you!!!

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New Authorized Dealer, We come to you!!!

Upshift Cycles

Upshift Cycles

4.5(298 reviews)
3.9 miDowntown
$$

I've had nothing but great experiences here. The staff are super friendly and their mechanics are…read moreincredible. Doug and Nick always do a great job when working on my bike. I had a seat post issue that was reoccurring (2020 canyon aeroad seatpost creak, a well documented design flaw) I watched every YouTube video to try to remedy it myself, but it never lasted longer than a couple days. I finally brought it in because I was super frustrated that I couldn't fix it. When I got the bike back, it was finally fixed permanently, I haven't had a single issue yet and it's been like 4000 miles. The staff is so friendly and they remember me, which makes me feel like a friend. I've been here a half dozen times and I'll continue doing so. Another thing I like is that they are a small family owned business, not some chain. It makes me feel good to support them. Five stars all around

Service guys are fast, efficient, and friendly. Words of caution: They sold me a set of tires, but…read morewhen I picked the bike up, it had a completely different brand of tires installed than what we had discussed. I didn't actually notice until I got the bike home but trusted the service guys to do the right thing and to make the right choices, so I just went with it. After about 50 miles on them, realized how uncomfortable and rough they were. Ended up replacing them at home. Took the Pirellis back in the store mostly looking for some amount of store credit. Was told I should try to sell them because they wouldn't do anything because I had ridden on them. If you're gonna get service here, make sure you verify that the correct parts were installed on the bike. If you don't and you use them for any amount of time, you're out of luck.

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Upshift Cycles - Kyle the mannequin shows the latest fashions and Specialized hardtail mountain bikes.

Kyle the mannequin shows the latest fashions and Specialized hardtail mountain bikes.

Upshift Cycles - Our professional service center fixes and maintains all kinds of bicycles

Our professional service center fixes and maintains all kinds of bicycles

Upshift Cycles

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Sports Basement

Sports Basement

4.4(497 reviews)
7.1 mi
$$

For the first time, we decided to rent ski clothes instead of buying and we couldn't have been…read morehappier. It was very cost effective and IMO it works incredibly well for families with growing children. We were going in a last minute trip and I was able to find everything I needed for a very reasonable renting price and just needed to spend a few minutes inside the store. Staff was super helpful guiding me through the process. This is my favorite Sports Basement location. Highly recommend!

"Best Footwear Experience--Ask for Steve!"…read more I've been to countless running and shoe stores over the years, but my experience at the Campbell Sports Basement was on an entirely different level. If you are looking for new shoes, do yourself a favor and find Steve in the footwear department. His knowledge is genuinely unmatched. He didn't just point me to the newest or most expensive model; he took the time to understand the mechanics of my feet and explain the nuances of every shoe we discussed. He even had me running down the aisles in various pairs to ensure the fit and feel were perfect. It was easily the best customer service I've ever had, better than some shoe speciality shop! To top it off, I found out about their "Love Your Purchase" return policy. It's a total game-changer--knowing I can actually test these out and bring them back if they don't work for my feet gives me so much peace of mind. Between Steve's expertise and the store's return policy, I won't be going anywhere else for my gear.

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Sports Basement
Sports Basement - ON Cloudsurfer 2

ON Cloudsurfer 2

Sports Basement

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Hyland Family Bicycles - Bike they let us borrow for 4 weeks to practice biking on the bike my 5 year old learned on.

Hyland Family Bicycles

4.6(423 reviews)
6.3 mi
$$

Bill and Kevin are the best! Long story short, they went above and beyond to ensure that my bike…read morewas taken care of in the shortest time possible. Instead of making me wait for a part that wasn't in stock, they found a way to acquire that part in less than a day and had me back on the saddle in less than 48 hours. Im glad I purchased my bike at Hyland Bikes!

I bought my beach cruiser from Hyland about 14 years ago so this review is a little late. They…read morepopped up in my "rate your experience" section on yelp because I had recently done a search to see if they were still in business. I'm in the market to buy another bike and my experience with them was great so I wanted to give them my business again. It's so nice to walk into a store and speak with people who understand what good customer service is. It's not just about greeting someone with a smile. It's having the knowledge and experience to answer customer questions, listen to what it is they're looking for and then make recommendations based on the customer's needs. Obviously the team at Hyland left a good impression on me 14 years ago. I'm looking to buy an electric trike now and I'm hopeful that they can help me out or at least point me in the right direction. Now, obviously things can change in 14 years, but Hyland's been around for a long time and that alone is a testament at least to me about the quality of their business. So if you're looking for a bike, definitely go check them out.

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Hyland Family Bicycles - First ride on my new bike!

First ride on my new bike!

Hyland Family Bicycles - My friend and I at Coleman lake

My friend and I at Coleman lake

Hyland Family Bicycles

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Bicycle Blue Book - bikes - Updated May 2026

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