I'm giving a 5-star review for Fast Bicycle Shop near Alum Rock. The service was excellent, and they were able to fix the bent rims on my mountain bike. Other bike shops recommended replacing the rims entirely, which would have cost me around $130. Fast Bicycle Shop repaired them for just $30, saving me $100. I really appreciate their honesty, skill, and fair pricing. Thank you very much--highly recommended! read more

YES to Fast Bikes! They built my new bike in a few hours when everyone else in the area was booked for weeks. Needed adjustments the following day for comfort reasons and they took it right away and did them. Didn't try to upsell me on things I didn't need. Good job guys! read more

After paying 165 dollars for a new derailer, installation and tune up, my original parts( pedal system, rear tire, handle bars) where stolen. Initially I was told the job would take 3 days. Mainly because of the shipping and handling time for derailer. They called me later on that day that bike was done. So what happened to ordering new part. My friend and I both recognized the used parts as being on a bike there at store. My original tires where a matching pair. Not when I picked up my bike. No tune up to add insult to injury. 165 bucks so they could steal parts of my bike. I'm definitely sueing. read more

Came in to get a bike for my son. Someone was there in the back but never came out. We weren't greeted, or said he'll be right with us, nothing. I came with 3 kids, we walked around the store multiple times as we waited for like 15min. Decided to leave since he was busy I guess. Off to check out the next bike store. read more

I use to resale used bikes so I brought a lot of bikes to them for repairs and tune ups but i don't resale anymore for a few years now. Recently I brought my personal bike for tune up and the quality of work isn't the same as before. I also notice the person running the store is a different person . Maybe new ownership. I won't be returning. read more

Ricardo was amazing. He did a great job on my tune up. Very reasonable and goes the extra mile. Love the place

if your looking for a good and cheap place to buy a bike you need to come to Fast Bicycle. They have very good customer service and will help you with anything read more

Took my classic Cult bmx rear rim which is left hand drive as the sprocket was spinning both ways...they rebuilt the hub and had it ready for pickup later the same day! Much better than having to replace the rim and hub! Thanks Richardo for the excellent customer service. Keep up the good work! read more

Tom the owner and Ricardo are great people that work with you the lay away program is great if your on a budget. I've bought about 5 bike over the years from this place service is great and repairs are decent prices also read more

I grew up during the bmx era and I remember the owner of the shop.He was one of the greatest guys ever. I remember calling the shop and he would answer fast bike. From what I can remember, it was always great customer service. read more

A great bike shop in SJ -- they are great about COVID restrictions and only let one customer into the store at a time. The servicing is affordable and quick, and the staff is really nice and helpful. I came in with a flat tire due to puncture, and was able to swing back in an hour or so to pick up my bike. The whole process was quick and hassle-free and I'll definitely be coming here for any of my future bike needs! read more

Fast Bicycle - Fixed up tire taken out for a spin - Bikes Near Me - San Jose, California

My go to bike shop. It's not only close by but also has good service and prices. I've got my bike serviced here and ended up buying my next one from here too. The inventory is good, I would say better than average in the area, and the transaction was quick and painless as soon as I made my mind. read more

Have been taking my bike here for years when I need any help with it. Only shop knowledgeable enough to work on vintage bmx bikes. They are fair, honest, and prices are reasonable . Do not hesitate to reach out to them for your bike needs. read more

Fast Bicycle - 1987 GT PFT - Bikes Near Me - San Jose, California

We've been here a few times already, every time for a different different bike/issue. The service is immaculate, they are very nice when we called multiple times asking about the progress of our bikes. We had a crash and they were able to fix the bike up within the week and even did some fixing on things we didn't ask for(but definitely needed). The value for what you get is great too! Would recommend fast bicycle to everyone :). read more

They gave me the wrong inner tube three different times and the owner has a condescending attitude. I would avoid this place at all cost

Solid shop, I came in to get a new crank installed, they had a quick turnaround and they weren't a ripoff so I gave them a chance. I got wonderful service, the head guy (owner maybe?) told me everything on my bike was loose, so they went through and torqued everything for free, and they also trimmed my cables because he said he couldn't look at how much extra cable I had so he tidied it up at no cost. I appreciate the above and beyond, I'd def recommend this shop to anyone (road or MTB) read more

Tom, Thank you for going above and beyond to help us get my wives Specialized Roll Sport! She loves it!! Fast Bicycles is for sure the spot to go to if you are looking for a new bike! Tom put all he can into getting you what you want! read more

Fast Bicycle - Bikes Near Me - San Jose, California

Fast and honest. Tube replacement on both wheels. Done quickly in less than 15 mins. Parking is very limited. read more

I went there to have a few things done to my bike and they scratched my dropper post .. it's so bad like they did it on purpose out of hate .. i used to be a returning customer not anymore you guys suck i hope karma doesn't get you read more

Fast Bicycle - Bikes Near Me - San Jose, California

The team here is fantastic. Great team! Just as their name implies, they are quicker to do repairs than most other shops around. They have expertise, and good prices too. They are reasonable, work well as a team, and share in the love of cycling. read more

Great service ... very friendly atmosphere..keep up with the great work!!! Will definitely be a repeat customer

Tom, Ricardo, and staff do a great job. Very knowledgeable about bikes. Purchased a Specialized Stumpjumper ST and they did a great job ordering and building the mountain bike. It can get busy sometimes, so just be patient and prepared. They also do a solid job repairing and tuning up bikes. read more

Fast Bicycle - 2020 Specialized Stumpjumper ST 29er - Bikes Near Me - San Jose, California

The guys at FB are on the ball. Knowledgable and efficient. Their customer service is outstanding! They are friendly and professional. I go there for repairs and upkeep on my bike- the work is top notch and the prices competitive or better. All problems are fixable and I can say that all of my needs have been fulfilled nicely. I recommend them absolutely. read more

I am very disappointed and weirded out by this small bicycle shop. My teenage son wanted to do a bike build project and so he took apart his bike and we went here for new parts. At our first visit to this store, I felt the sales guy was a little weird and sarcastic (almost rude), but we brushed it off and moved on with our day as we were there to buy parts for our project. I bought about 10 different parts here for his bike project including 2 new tire tubes on 8/10/24. While pumping air into one of the tubes we discovered it was leaking air, so I told my son to put it aside so we could go exchange. We went back to the store on 8/17/24 (the receipt says we will gladly exchange parts up to 7 days and I was within this timeframe). I sent my son into the store alone with the receipt to trade it thinking it would be easy to exchange this $9.99 tube. The guy was soooo rude, he accused my son of damaging it and said those parts never come damaged so he would not exchange it. I went in to talk to him and after realizing how rude he was being to my son I was not happy. I dont know why we would spend about $140 on 10 items and waste our time returning one $10 item if it was our fault. I was just trying to exchange he said no and was EXTREMELY RUDE. I said we were going to buy 2 new bikes from here (which we were going to) at about $3500 total - he said "You do not need to buy anything" to which I replied "well of course we are not going to anymore" then he proceeds to tell me he has been working there 40 years and what not... I dont know why he was telling me this I never asked him how long he has been there or anything. There was other people in the store too just hearing the argument - how uncomfortable and unprofessional! I was just there to exchange a faulty tube not for arguing or to hear about his life. He also tried to sell us a patch kit for $5 when this tube is $10. He says the factory doesnt have defaults and I dont know what else. The guy was extremely rude to my son and me. So much for supporting local shops vs larger stores... So much for encouraging teens to work on projects to learn. My son and I went in there with manners and every intention on just exchanging this faulty $10 part. This guy was so rude and should really learn some manners. He said the owner would not be happy if he exchanged this part for us. He also made it clear he didnt want our business - which is great since he obviously will not be getting it. Do not shop here - they will not exchange their faulty parts and the customer service is horrible. The guy was extremely rude and unprofessional. Someone should have taught him manners at some point of his life. My son is too nice to say anything - but I really felt this review was necessary to write. What horrible customer service - and all for a $10 tube, I would hate to have them do same on any other purchase (especially expensive things). read more

Thanks to Tom for servicing my old rusted bike. It's been a year now and rides like new. I'll be back soon to upgrade the handle bars. read more

Fast Bicycle - Bikes Near Me - San Jose, California

Whoever I spoke to over the phone sounded like they had more customer service than this guy who seemed like he didn't even want to say hello and give me a run down about the bikes I wanted to look at. PEOPLE WONT SPEND THEIR MONEY WITH YOU IF YOU ARE NOT NICE TO THEM!! I walk in and wasn't greeted at all. Then when I make myself known (been walking around 5 minutes as a free person is sitting on the computer) the free person takes over to talk to me. He spoke to me as if I was a child. They have another latino staff member who could have helped but I guess he only helps Spanish speaking customers. Over the phone I was told they only have 2019 big rippers and flyers and that the price would be $650. Ok fine I'll get a newer version of the bike not a problem but when I come into your shop and you price the 2018 at $600 and say, with an cocky attitude, that I'm the cheapest to put it together... that's when your wrong!! There is no way you can really believe that. Prices are not on all bikes which I think might be his way of getting over on people. Especially during the holidays. I thought this place would try to beat or at least match prices (what I gathered from yelp reviews) and yet he stood tall on the price and confidence of being the cheapest guy to put bikes together. I wouldn't take my bike here for services either. Read the reviews. For my fellow yelpers or searchers please PLEASE go to BICYCLE EXPRESS !! Much better service, better prices, they don't charge for warranty for a year, discounts on accessories when you make a big purchase. Sweetest coworker with a beard. The shop isn't too fancy and what they have in stock isn't much but everything else makes up for it. Ps. If your still reading I spent $699 for a d block flyer at Bicycle Express. Didn't want to spend that much but when you get talked down to and then u get to a place down the street with that talk to you like your a paying customer you then get business. read more

5:55 and was roughly 10 minutes away, called to say I needed some parts and was on the way. being stuck in traffic sucked but Fast Bicycles waited and made the day! read more

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I'm sure this is a decent bike shop and they know a lot about bikes, but the experience I had was an unpleasant and uncomfortable one. The manager mentioned he was unfamiliar with women's bodies referring to bike fitting- then the interaction went downhill from there. At one point I asked him why he was showing me a bike he knew that wasn't going to fit me, he responded with "I'm trying to educate you" (mansplaining much?) then went on to boast about his 30 years of experience. I can tell he's passionate about his business and wasn't trying to be argumentative, however he came off very patronizing which led me to write this review. I hope this feedback will lead to improving their customer experience for new customers in the future. read more

WARNING! Don't go to this place! I walked in and IN LESS THAN SIX MINUTES had bought a bike. I went in looking for a specific type of bike. They told me that was an older model and showed me the upgraded newer one for $20 more I think. Sold. They didn't have my size on the show floor but they had one in the back. Took a couple hours to get it built. When I picked it up, it was glorious. They mentioned their six month policy of taking it back within six months for a free servicing. Nice. All in all, they're all a great bunch of guys. Hard workers, knowledgeable and dedicated to biking. I'll be back. read more

I brought in hubs and rims in to be built. Needed new spokes and lacing. When put on the bike Wheels weren't true or centered correctly. Brought back a second time and still hadn't been corrected. I spoke to to Tom the owner comes off asa nice guy until There is a problem or they make a mistake. Tries to belittle you in feeling dumb. He asked that I bring them in a third time..won't be happening !!!! If want things done right the first time don't go to a shop that needs 3 attempts to get it right. $$$$ read more

Front bake wasn't working on my hardtail bike took it to this shop said they were gonna charge me 130 to change my caliper brakes and rotor because they were all bad according to him, now i bring my bike to fast bikes and they adjusted my brakes for 10 dollars brakes feel like new thanks guys read more

Great customer service from Ricardo. Recently took up cycling as a hobby so I went in for a reasonably priced bike... he showed me a good option that fit my price range , adjusted it for my height and had my try it outside the shop... didn't try to up sell or convince me to buy something expensive. He then got the bike rack for me, set it up in the back of my car, and had me do it myself afterwards so I can learn to put on and take off. I'll be back soon for my tune up as well as any other bike needs! read more

I purchased an electric bike from them and when I received the E bike did not come with a key to remove battery or any type of owners manual and had an error from the beginning of purchase. I was able to drive it for a couple days and was able to ride about over 100 miles. When the same error that had occurred before popped back up and permanently stayed had to Drop back off the bike due to failure of a throttle and owner told me that it was my fault for failure of throttle because I drove the bike too far and that the bike is a toy and should be treated like a toy and never gave me any type of warning that there should've been limitations on driving the bike, and that it would break down due to mileage and establishment also never mentioned when purchasing E bike that it was a toy and I should treat it like a toy and his response also was that consumers are stupid when buying e-bikes from his company buyers beware by the way, all these comments wore from the owner, Tom his self and not to mention, the bike was scratched up. Bolts were falling out as I was driving it very poorly put together. please beware when purchasing from the store, considering owner considers his product toys oh, and one more thing I forgot to mention beware that he says it's normal to sell, scratched up specialized and products that is how it comes from the manufacturers so if you want scratched up faulty product, this is the place to go read more

Tom and his staff was very knowledgeable and helpful. Did a tune up for 2 Specialized Sirrus and got it back in less than a week! read more

Fast Bicycle - Front of the shop - Bikes Near Me - San Jose, California

This is an honest shop and will not try to upsell you. My bike chain kept slipping, so I brought it in to have the cassettes and chain replaced and also a tune up. They called me and said my bike was not damaged and only needed a tune up. read more

It is a very good shop I would recommend going to there store has a ton of bikes looks like a decent business

I took my mike here for complete check over,they were going to sell me cheep tubes as heavy duty tubes.i put a stop to that. I pick up my bike and found out it Was not checked out complete.the shift cable is missing.not good. My co worker too his bike their.had a chain put on now it falls off and broke.wont go back. read more

I want to shout out to Ricardo and the staff at Fast Bicycle. AWESOME SERVICE! Left Santa Rosa on a biz trip to Bakersfield and brought my CX bike with mountain pedals. ARGH, I brought my road shoes (wrong cleat / pedal combo) ;- I I called a couple of local bike shops and $150 Shimano 105 answers just so I could ride Nacimiement Furgusson road was not the answer I was hoping to hear. I got a hold of Ricardo (while driving) and he said, "I've got some low cost pedals and they come with cleat". I pealed off the hwy. Jumped into Fast Bicycle, I hadn't even paid and Ricardo had switched my pedals while I changed the cleat from Shimano to who knows what and I was off to do my ride, which btw I strongly recommend. Amazingly beautiful. Wait, there's more, I get to the spot where I was starting and realized I'd left my backpack with my helmet in their store. 5:30PM and very little time to do the ride so I crossed myself and went old school, no helmet, just like the 80s! The next day after my Bakersfield meeting I phoned the shop and they said, yup we've got your back pack safe and sound! I dropped in later that day and retrieved it along with a cool black shop tee with a white logo. I worked at shops in my 20s and we use to try and knock out the roadside type repairs right then and there. Ricardo and shop you guys may have some old-school values, but, PLEASE don't change. Wish you were in my hood you be my LBS! Great service and a smile. Thanks. Preston Booker read more

I walk up to the counter, and the guy behind it looks at me, then turns around and goes into the repair shop to resume his work. While he's working, he glances at me a couple times with one of those "what does this guy want?" look on his face. Feeling awkward as it is, I decide I'm gonna have to say something to get helped... Me: Hi Him: Yea? Me: I'm having trouble putting my disc brake wheel back onto the fork, how much would you charge? (its a rather simple job, but I'm afraid to do it myself for fear of breaking something) Him: Fifteen bucks (a bit pricey, but I was semi-desperate) Me: Oh, about how long would... Him: End of the day. Oh-kay Mr. Cool guy. I promptly walked outta there and went to the next closest shop, Bicycle Express. They put the wheel back on for 5 bucks and did it in a matter of minutes. I realize this may not be a good representation of the shop based on all the good reviews others have given. Nevertheless, I came here once, and it'll be my last. read more

What the...? How can you be so unfriendly to a customer? One of the younger looking employees was extremely unhelpful to me. I asked him how to use a u-lock and he didn't bother to show me. He just said you put the key in. WOW. And he acted like he didn't want to bother to talk to me, like it was a real pain. I asked him how he suggested that you would lock a bike, and he didn't show me and barely explained it to me. I was pretty desperate for a good lock because I was almost going off to college where bike theft is very common so I just bought the darn lock and politely said "Thank you" and he did not say a word. I am never coming back to this sh**hole. I saw an older looking employee and he was pretty mean to this other customer too. read more