They have taken deep care of my bikes every time I take them for service. They always provided expert guidance and help to get the components that are needed or requested. Particularly with my Brompton, they have the knowledge to leave it in perfect fit! Thank you! read more

Went in today to get help with screwing in a retention bolt on my bike pedal. The employee who came out barely looked at it before declaring the fix was "impossible." When I asked if he was sure, he gave me a condescending, "I've been doing this my whole life, yeah, I'm sure." Apparently a lifetime of experience doesn't go very far here, I took the pedal back home and fixed it myself at my kitchen table in 30 minutes. Complete waste of a trip. Do not go here for service; I definitely won't be returning. read more

See all

This place has gone down so badly. Sales people don't bother to come and help, just chitchat in Spanish ignoring customers. When you ask them about specifications about bikes you want to try, they don't even know and don't know how to explain. Especially the Spanish speaking woman is very annoying and unhelpful. The owner is never there anymore and the place has gone down badly. Looks like they live off of food trucks in their parking lot collecting rental income. May be? read more

I had an issue with my rear gear derailleur, my wheel bearings had to be greased and the rear wheel had a dent. I went to the off ramp and got a really affordable quote. So I decided to let them fix it and since I have no car I asked if they could do it the same day. My bike was fixed within an hour. The quality of work is exciting. I truly recommend this business to every bicycle lover in the world!!! Keep up the great work! read more

Jose is definitely a dishonest crook! We bought a $2000 bike with many assurances and promises of taking care of us. It did not happen. Things were dismissed and issues not addressed. Avoid this place if you can! read more

I'm not sure why this shop has low reviews, my experience was great, so I'm giving it 5 stars. I stopped by earlier this morning to get some work done on my Canyon Grail, and Jose was able to help me with exactly what I needed. Fast service, friendly staff, and a great local bike shop if you're in the area. Highly recommend! read more

A bunch of teens running around. Asked me $25/ brake to adjust for toddler bikes. So $50bucks and they try to upsell saying the wires are not good. Tried to charge me $65 for adjusting brakes on a toddler bike. Stay away from this rip off shop read more

Stopped in to buy tire liners; would've paid for installation if the price was fair. Quoted $44 for Tire Armor inserts and $20 for the liners. I agreed on the liners but the second we stepped outside to get my bike, the rep hit me with, "Oh, install is $20 per tire". I chuckled and walked. So $88 for inserts or $40 just to slip in liners? Greedy. I happily support local shops when they're reasonable.$20/tire for a 5-minute liner install? At that rate, swapping tubes must be a $40 upsell. Nope. Lost my business permanently. read more

We went there to have my son's bike tire fixed. Luis saw us from afar and greeted us with a big smile right away. He assisted us with our needs and answered all our questions. We were in and out within 20 minutes. We're very happy with the services and Luis made our day especially my son. Thank you so much Luis! read more

Excellent salesmanship * quality * care * courteous * professional * customer oriented Have a wonderful day read more

This is our go to bike shop. We buy all of our bikes and gear here. Great inventory, everyone is always so friendly and helpful. Had a great experience there yesterday with Dennis and Ricky. Got a great deal on a giant full suspension mountain bike. Their service was extremely professional! We will be back. read more

I popped into The Off Ramp for the first time earlier today. I had a couple different questions and service to be done on a used bike, and they were super helpful, quick, and affordable. I've had some snobby experiences at other local shops, but not with the folks at The Off Ramp. I'll be coming here in the future for all my bike needs! read more

I recently got into biking and Bill and Jose has been so incredibly helpful to me. Bill helped me find the right bike and was so in patient helping me figure out all the right adjustments. He genuinely cares about making sure I have a great riding experience. He even spent time teaching me a better way to get on and off the bike when he saw me struggling. I think I've honestly spent over 3.5 hrs of dedicated time with him. Jose helped me order a new bike, assemble it from scratch and then adjust just about everything from the dropper to the seat position to the handle width to the handle height and more. He's a pro. This is a wonderful bike shop. Go get your bikes and bike repairs and bike accessories from them!! read more

We appreciate everything the Off Ramp has done to make our daughter's bicycling experiences pleasant. The first time we visited was to get a kids bicycle assembled, since we got all the parts right in the box. The assembling was fine, and the bicycle functioned without any issues. Our most recent visit was to purchase and install a kick stand which works great. We also scored a well-sized kids helmet that matches her bicycle. All prices, from parts to service, are reasonable and very transparent. Thank you Off Ramp! read more

See all

Went to this shop to buy a quality bike for my daughter to ride to school. Paid over $500 for a Liv bike that constantly had problems. My girl would ride it to school- she's not rough on it, but several times she would call me as the bike would break. At least 3 times the tire went flat, or the chain would fall off. One time I was with her when the back tire went flat. I walked the bike with the flat and then out of nowhere the front brake jammed making it impossible to roll the bike. Here's the thing, I used to work in a bike shop and lead bike tours so I know how to fix bikes but this brake was impossible to fix without tools on me. Then I lifted up the bike to walk it home on one wheel when the entire chain just fell off. Crapy bike! Horrible customer service! This bike ship is far from my house so I wasn't able to get back to them easily and after spending another $400 to get it repaired constantly from other shops I called The Off Ramp. The female manager said since we are "past the year warranty there is nothing we can do to fix your bike". (I was only 4 months past warranty.) They offered to do nothing except pay several hundred for a tune up. No thanks. I even told them that is bad customer service & I would write an unfavorable review and they could care less. ---DO NOT SHOP HERE--- You lost us (and hopefully many others) as a customer. - Annoyed mom read more

The store is fine... Has a decent choice of bicycles (was surprised that they were one of hte few stores during the pandemic to have Giant Stance and Trance mountain bike models (while most other stores were sold out or had a 1-2 month wait times). The staff do not seem to be as enthusiastic to help as some of the other local stores. During the pandemic, most of the stores are selling everything at retail and so is The Off Ramp: not surprising. If you care for better service, go to a different store. read more

I thought going to a local bike shop would be best way to get my 4 year old properly fitted for a bike helmet ... wrong! The gentlemen who helped me somewhat adjusted the straps. I pulled the helmet and it moved exposing his forehead. I asked if we should tighten straps more, and he said that we "didn't want to strangle him" with the strap and that the dial-in system was sufficient. I got home and read the directions, they say to make sure helmet doesn't move with straps and that the dial system is for comfort and does not add protection (see photo of directions). also, directions said to make straps even, which they were not. I am very disappointed with that salesperson and how they set my son up for physical harm with a poor fitting helmet. I strongly do not recommend this store due to these safety concerns. read more

My bike's break stand broke and I came here to fix it. I came and nobody was at the shop. They said wait 20-30 minutes. I waited and the person in the front did not tell me if they are going to be able to fix it. The employee said the mechanic would fix it. The mechanic was the only person there being very disrespectful to me. He got mad at the employees and said it was their fault. This store's mechanic is very disrespectful and does not help. It would only take 5-10 minutes and all the mechanic told me was "it will not be able to get fixed today". I waited 3 hours. I will not come back here again. I would give this 0 stars but I have to give it 1. This was a waste of my time. read more

I showed up 5 minutes after close and they unlocked the door and still helped me out. Thank you!

I got two flat tires and went to the Off Ramp to get new tires and tubes. The Off Ramp had quite a few tires that were compatible with my bike and even offered to fix the tires & tubes so I didn't have to shell out the $$. However, since these were originals on a 5-6+-year-old bike, I opted to replace them. Prices were reasonable and they didn't try to upsell me. read more

My family & I went in yesterday 5/21 looking for bikes that we can attach a baby seat on. We have no knowledge of bikes, but we browsed around anyway. We were greeted by Keishawn F. and assured us if we need help, to help him. We asked him a few questions and he answered them, he seems to know what he's talking about. As the time of picking a bike, Keishawn was busy, and we saw Jose O. was available for questions. He let my husband try the bike he wanted and my husband was in LOVE! Plus, we could attach a baby seat on. Jose helped us get 2 adult bikes, a baby seat, a bike rack and all of the other necessities we needed. Jose O. took the time to make sure we were happy with our purchases, he even attached the bike rack on my SUV and made sure it would fit properly. At the end of our visit to the store, we were satisfied and happy customers. 5/22: We went on a small bike ride last night and I didn't feel good about my Electra Cruiser, the coaster break was something I can't get used to. So I called the store around 10am and Keishawn answered and told me their return policy, I had forgot to ask yesterday as I was too excited for my bike. I went back to the store around 11am and tried a bike that was the same as my husband but smaller, fitting to my build. I loved it and decided I wanted to get it. Keishawn helped me with the exchange and I paid the difference, he also taught me how to use the different gears of the bike and also lowered the seat down for me. I also noticed when I was driving to the store today that the bike rack was leaning towards one side and was a little flimsy. I made Jose known of the situation and he helped me fix it and level it and made sure it was propert on. I ABSOLUTELY love the service we got and we appreciate all the help from the staff there today and yesterday. We will definitely be back once our son is big enough to have a bike on his own. Thank you to Jose O. and Keishawn F. You guys rock! We love our bikes and already went on 3 different bike rides today! read more

See all

All in all the Off Ramp is a solid family targeted bike shop. They sell a lot of recreational level bikes of all styles from little kid's bikes to adult road, mountain and hybrids. If you are are looking for Treks, Specialized, Santa Cruz and other higher end bikes they have a few high end bikes but not a shop full. They have a fair amount of accessories for a modern bike shop which I appreciate. Their service area always looks pretty busy although as a DIYer I have not required their service. The folks there are always nice to deal with too. Big parking lot but it can be a bit tricky pulling out depending on the cycle of the San Tomas light. read more

Man I cannot understand the polarity of the reviews here. Great bikes, the Giant brand speaks for itself. Great high quality bikes but no real racing program that are subsidized by bike sales (looking at you specialized and trek, twice the price for less bike). The accessories and peripherals are all high quality (park tool, bell, etc) and priced quite competitively for the range. And great capable service for repairs and maintenance to keep the bikes performing great for years to come. You can find rims and helmets cheaper on amazon, but they are often inferior, knock offs, or come damaged. You can buy more expensive bikes, but not necessarily better. You can go somewhere where a sales guy will kiss your feet and sell you overpriced garbage, or you can come here, buy a great bike with a great warranty (that they honor to a fault) and pay a fair or even below market price! read more

I grew up in Santa Clara so THE OFF RAMP was the first place that popped into my head. Even though it was so busy, we were able to leave with some pretty cool bikes for a pretty cool price (: But this awesome purchase wouldn't be possible if it weren't for Keishawn! He knows his stuff! read more

The off Ramp has been the go to store in Santa Clara for decades. Even when the big box store started to kill the business of small bike shops nationwide this place set itself apart from the competition with it's great selection and quality service. Next time you are looking for a bike or a bike related service be sure to give these guys a look. You don't stay in business this long in this industry unless you are the best in town and they sure are. Bought my first two bikes from here as a kid and I loved them. read more

I've gotten a few things here, like rim tape, a seat post, and handgrips, much cheaper than the other store nearby. They did a great job installing the seat on the post without a tilt. But I wonder if they're under new management now, because I didn't recognize the people there today and they were rude. I took the bus from San Jose to get chain tensioners shown on their website. I spent over an hour last night trying to get the chain tension right on my cruiser and I finally gave up--the wheel just keeps shifting forward in the slots when I tighten the nuts on the axle and the coaster brake arm. Instead of just telling me they don't have the ones on the website, or that what I need for my bike is a Surly HurdyGurdy, the salesperson shows me a different type of chain tensioner that wouldn't work on my bike and acts like I'm stupid. He then argues with me about buying washers at a bike shop vs. a hardware store and asks "How many bike shops did you go to before you gave up and went to a hardware store?" in a sarcastic voice. I told him I came to buy parts, not argue, and walked out. I went to the pricey bike shop and they looked up the part on the computer and offered to order it for me. I thought The Off Ramp had it in stock, so I thanked him but said I couldn't wait 2 weeks to get my chain fixed up right. Back down El Camino Real... and the counter guy at The Off Ramp told me with a smirk they don't have the Sunlite tensioner I wanted. I told him the website said it was in stock. He smirked and said "The website says a lot of things that aren't true" because they don't bother to update it when things sell out. I walked out again and realized I didn't have time to go back and order the part at the bike shop by Target. I told a friend about the poor service at The Off Ramp, and she said they sold her roommate a U-Lock with a complicated frame mount and didn't even offer to install the mount for him. He's kind of a doofus so he asked her to install it. The frame mount was a pain for her (and she's a bike repair volunteer for SBDC) because it was badly designed (she's also a mechanical engineer) so she figures they just didn't want to take the time. It's probably a good thing I didn't order the Sunlite tensioner, because it's for rear-facing horizontal dropouts. I finally found a website with more pictures that made it clear it wouldn't work on front-facing horizontal dropouts. I need something like a Surly HurdyGurdy for front-facing dropouts. I'll see if the store by Target can order those. read more

They took a look at my bike and quoted 120 dollars which i was fine with. Then when i arrived i found out the new price was 274 dollars because they needed 2 new 80 dollar rotors (which go for 33 dollars on Amazon) They went ahead and did the change without my ok. The bike looks good, but i did not approve doing the change in my bike. These guys had the bike and spent some time giving an estimate. If you are going to give an estimate you should honor your initial price not more than double it later. read more

Went to see if I could find my 7 and 3 yo a bike, and since it's a bike shop I thought we would've been offered help or at least some recommendations. Nope. Instead a young kid who we asked questions to just played messenger between whoever was giving him half ass answers. read more

What the flying F*** - I remember going to The Off Ramp providing awesome customer service. The people that worked here in the past were nice and knowledgeable. They now have a bunch of lazy hooligans manning the store. I dropped off my Dads bike for service. The techs are actually really cool and helpful. I was provided a quote and was in/out of there in no time. I came back 5 days later to pick up the bike and was "helped" by someone who was lazy and annoyed when I even told him that I was there to pick up the bike. He pulled out the bike, ripped the paper off, walked to the back, walked passed me to help someone else. Like hello?! Do I pay by the service area or by the cashier? Are you going to ring me up or what?! I just stood there fuming as there was only me and another guy in the store. One of the techs came out and said, "Have you been helped?" And I said I just need to pay. The man there just ended up helping someone else. Do I pay here (by service) or there by the cashier." And the tech ended up helping me out and understood my frustration. No doubt, this place always has awesome techs and prices are competitive and reasonable, but when you have a bunch of losers manning the storefront then all else fails. Shut down or get better staff. read more

Went in because I needed air from a compressor. Was 90% done with a tire swap, new tire on, 2bliss sealant inside, just needed a quick burst of air to seat the bead on the tire to the rim. Wasn't expecting a $20 charge for air...sad part is, had I gone to REI (a corporate conglomerate) they probably would have given me air for free considering I did all the heavy lifting. If you want a labor rate of $240/hr, these are your guys....($20 charge for 5 minutes of work) Oh well, at least he wiped my wheel clean and gave me a nifty plastic valve cap read more

Great collection, customer service is terrible.

i took my bike to get fixed the fork because it was bent, he told me that i have to get new one from the company but it was fixed by my neighbor within less than 5 minutes... read more

Great service by the team. Alan took care of me when I walked in. Was able to get in and out in no time, no wait, not rude service- literally just a shop that wants to help. I've been to this shop years back so it's nice to see through all these years it's still standing strong. Will come back for sure should I need anything, I just came by to get my tires done with other bikes in line I was able to get my bike done in 45 mins. I'm now tubeless y'all read more

Visit the store because I wanted to buy a new bike today. Ready to spend money and eager to get something. Walked in and no one was around. I checked out the bikes and walked around the store. No other customers. A couple guys came out from the back, joked around with each other, and just hung out. No one greeted me or offered to help. Total ignorance. Soon they finished chatting and went into the back again. One guy stayed around the counter but was playing with his phone. No acknowledgement of me at all. Finally after 5 more minutes of just walking around the empty store (still no other people around), I went up to him and asked if they sold bikes there. He looked up from his phone, replied yes, and then went back to his phone. No emotion whatsoever. Terrible service, and not worthy to take my money! Immediately left. No wonder people buy things on the internet now! read more

This place has some pretty sweet inventory! I'm not saying they have every little thing that you could possibly imagine, but the staff has always been really helpful whenever I come in with questions, even if I don't even know what the heck it is that I want! I've never had my bike serviced here, but it's something that I will consider in the very near future, because it's been making some funky noises, and I'm not exactly a bike mechanic, and I built the bike myself, so it probably wasn't even close to perfect, but hey, what'r'ya gonna do. I would come by here and check it out if you know what's good for you. They have a lot of new bikes for every type of rider, so you might just find something that is perfect for you! Good luck, fat boi! read more

I love there bmx bikes and they have so many options to choose from kid bikes to adults bikes would recommend to buy your first bike here and plus has so many types of upgrade for your bike. read more

The Off Ramp - This is one of the bikes that my brother bought it pricey but it has good quality and very safe - Bikes Near Me - Santa Clara, California

I came here on Saturday Labor Day weekend to buy all the tools to fix a spike. Manager Jose sold me all the tools to fix the spoke except for the chain wrench. I ask if I could borrow the chain wrench to fix the spoke so I can ride this weekend but Jose could not oblige. Terrible customer service. After I bought all the tools from this bike shop except what this chain wretch they did not have in stock to fix my bike, they couldn't even have the humanity to loan a chain wretch... I was willing to pay for the tool rental. What a dick move, Jose! read more

Just a fantastic experience at off ramp. We went for 1 bike, came back with 2. Louis was helping us. Showed us several options, gave pros and cons... even advised to get a slightly cheaper bike as it was best for my kids. The manager is fantastic too. It's not a super fancy store with a whole lot of space, etc, but has all price range of bikes, a great staff, and excellent services for repairs,etc. definitely our goto place. read more

The Off Ramp - Bmx - Bikes Near Me - Santa Clara, California

See all

The Off Ramp used to have a location in Mountain View as well. I ended up coming all the way down to this location to get my son a 16" bicycle. (Who knows when this review gets read, but during COVID-19, bicycles became really difficult to buy and get a hold of.) In any case, I think The Off Ramp is a casual low-stress bicycle store. No snobby velo idiots who look down to you depending on what it is you're trying to purchase. Good place to go if you know what you want/need. At the same time, it's still a good place just to go browsing without the pressure. read more

I have to give them 5 stars, they are so amazing with customer service, and delivering my bike. Bille even helped me out with my son's bike even if I didn't purchase it from them. I purchased a Liv rove bike, and I love it! Thanks to Bill, and the young man who helped me out while Im trying the bike, he watched my toddler. read more

The Off Ramp - Liv Rove! - Bikes Near Me - Santa Clara, California