Definitely a swing and a miss. I really wanted to like this place because it's close to home and so many people said good things about it. I honestly can't give this place a good review in any category.
My problems started when I tried to make a reservation. Their online reservation system only accepts reservations for 5-10 people so I had to call. It took nearly 10 minutes, first because I was asked to hold while she tended to a customer. Every time she returned to me, and I started to speak, she then told me just a minute and continued with the customer who was in front of her. When she finally focused on me, there was a huge language barrier. I repeatedly told her the date and time and number of guests but she kept asking me again and again. I finally got through to her and asked her to repeat it because, by that point, I just didn't trust that she had gotten it right. Thankfully she did, since it was my friend's birthday and I was taking her to lunch to celebrate.
When we arrived, the place was full, which I took to be a good sign. We got the last table and looked at the menu. Lots of good choices, for the most part, but limited vegetarian options. The lunch special was out because the soups both contained meat and/or fish. We decided to split a papaya salad and order 2 entrees. This was also not feasible. While not listed on the menu, we were informed that the salad contained fish sauce. I am not a Thai cook, so I can't explain why papaya salad needs fish sauce, but I can tell you that we couldn't get it without it. We decided to skip straight to the entree.
My meal was solidly disappointing. I should have known better when I ordered and she smiled and said "healthy." I ordered the param special and received a dish with some steamed vegetables, and 4 triangles of uncooked, room temperature, tofu, with peanut sauce and white rice on the side. I had to ask for a second dish to plate the rice and vegetables on. Come to think of it, we had to ask for everything. My friend was horrified and asked if that was what I was expecting. I asked if the tofu could be stir fried or anything could be done with it and I was told "that's the style." I buried it in the other stuff but it was definitely not enjoyable. I decided that I would figure out what to do with it when I got home. We both asked for extra peanut sauce. We got 1 ramekin in the middle of the table and had to ask for another. That's when the server's smile started to fade.
When it came time to wrap our leftovers, I asked for plastic containers. She had brought them to the next table (along with cardboard and a small metal container with a plastic lid). We got 2 cardboard containers. I had deliberately asked for plastic because I didn't want to deal with a leaking mess and I had a lot to pack into it. She took away the cardboard and came back with 2 metal containers. That worked for my friend, but it was too small for my meal. I asked, for the third time, for a plastic container. I finally got it. Good thing too because after putting the rice in the bottom, it was a tight fit for the rest.
I should tell you that I almost never complain about a place but this place really worked hard to get me to right a negative review. I also tend to overtip. I always start with 20% and work upward for excellent service. Today's tip was closer to 10%. Dining out should not be this much work. Next time I will stick with the places that I know are good. read more