A "local favorite", for some unknown reason…read more
1) Tried to talk me out of ordering what i ordered, General Tsao's Tofu. "You sure you don't want chicken instead? Because for tofu we have to heat the oil in the fryer..." Like .... "Huh? What? Yeah, I'm sure." Honestly never had this experience before.
I would think heating up the fryer is all in a day's work; and it was about 6 PM. No way was I the first person that day to order a fried dish. You don't wanna heat the fryer?! Nobody's forcing you to run this horrible restaurant!
2) General Tsao's has a lot of sauce. They packaged it in the cheap Styrofoam type of container. Of course I took precautions to have it not spill on the drive home. Of course it leaked all over, anyway. And I know they at least have the soup containers. They could have packaged the sauce separately. But no, too stingy. Literally did not want to spend an extra 25 cents to give a better customer experience.
3) The dish wasn't even what I ordered! It was Sweet and Sour, not General Tsao's.
4) It wasn't even good!
5) Before I served it, I rinsed off the container and everything else in the bag, so I didn't get sauce all over my self, my kitchen, my whole house honestly.
Later when I went to eat the fortune cookies, one was soggy. So, there had been a hole in the wrapper before I even tried to open it. Great. I wonder what else is going on in their kitchen. Of course everything that enters the restaurant is brought in through the dirty alley...
6) ***NEXT DAY: DIARRHEA.*** ..........Thanks!
7) Much of this might have been avoided if they weren't still milking the whole "no dine-in", since COVID. I'm not about to turn around and go complain after I already drove home with the food. That's why they don't want you in the dining room.
If nothing else, all the money they're saving, could go to buy the better containers. (I mean... they have a lot fewer dishes to wash, right? Assuming they even did that.)
8) What about explaining the problems with my meal over the phone, though?
Well, first of all, I was hungry; I wanted to eat, not call Customer Service. But also, here's a scene from the "director's cut" version of the review... ;)
While waiting for my food, I got to listen to the hostess talking on speakerphone to someone who was trying to order carry-out. She was trying to explain that if they came in to order, they would get more chicken, and fewer veggies. Seriously for 10 mins she's trying to explain it. Well, not really *explain*; more like she was just saying it over and over. Honestly it sounded like somehow the chicken would magically turn into vegetables, if they placed their order over the phone, but that wouldn't happen if they came in to order the carry-out in person. (Don't ask. I don't get it either!!)
Finally the caller just gave up, and said she'd come in. (WHY?!) When the hostess got off the phone, she explained to the people in the lobby "she no understand". By the looks exchanged among us customers, I'm pretty sure none of us understood, either.
So, trying to explain my situation, over the phone, and having to deal w/ a comprehension and communication gap like that?
*Don't forget they didn't even want to cook my food in the first place!*
No, I think it would be healthier for me to just chug a whole bottle of MSG.