The BOMB thai food - and the best choice for a vegetarian. I am a vegan, and how often can you actually eat almost everything on the menu? Thai Basil will make all of their dishes with tofu or vegetables, and they don't use chicken stock to cook with so it's all fair game. The service is consistently superior, it's super quick and very clean. read more

walked in employees seemed nice at first. besides they literally sat us next to their kid??? they had a sign enforcing masks but the owner wasn't wearing a mask at all?? food came fast. tofu was the worst tofu i've ever had . the chicken in the panang tasted super raw and squishy. we calculated everything we got at the end because our check didn't seem right and they charged us $4-$5 more than what they were supposed to. so we didn't tip because they STOLE money. then we left saying thank you and just got a dirty look??? probablt bwcquse we didn't leave a tip but come on. u did not deserve a tip and don't be rude to your customers . not to mention we asked for sides of sauce to go and the lady gave us plastic cups to put our tiny ass remainder of sauce in instead of extra like we asked ?????? they must be almost out of business being this stingy. will NOTTT be back . don't come here they steal ur money 0 starts . read more

I will start by sharing that I have many years in the service industry and it takes A LOT for me to complain to a manager... or write a review... My family and I have been dining here for years. Typically the food is good and the service hit or miss, however there are few if any other Thai restaurants in Ahwatukee so it's been our go to place. Well, no longer. Today my son and I went to have a late lunch, we asked to sit on the patio and were sat at the table requested. We ordered a side of rice, spring rolls, and vegetable and tofu Pad Thai. The service was timely and the young gentleman that served us was friendly. When the food arrived I immediately noticed (as did my son) that the pad thai had a very metallic smell, upon further investigation there was a black smudge of something on the rim of the plate, which wiped right off ( no idea what it was) however I decided to take a bite.. it tasted awful and not at all like the pad thai I have ordered there before, many many times . It was oily, smelled bad and didn't taste like it would be wise to eat anymore. So, I asked the waiter to please take it off the bill and that the rest of the food was good but that this pad Thai was not at all what I was use to here and that I just needed the check without it and no to go box necessary. His response was ( now this was a different young man than the original that served us ) that he "needed to check with his boss" I said well okay but I am not paying for that. Next an older woman comes out to the patio and says- "Whats wrong" I explained that I had been eating there for years and that this was not at all what I was expecting and that we had to leave due to time and to please take it off the check. She didn't say anything just walked away and went inside..... Next the younger man came back outside and laid the bill in front of me, I looked down and saw the $25 total. I said "She is really going to charge me for an entire plate I kindly told her I strongly disliked both the flavor and smell of, and this after I have been a regular patron for over 10 years!!??" He responded "It is our policy if you don't like something you can pick something else not get your money back." I said shocked, that "I have been in the restaurant industry for over 12 years and never would force a customer to pay for something they only had a bite of and whole heatedly seemed so displeased with. And that my business, as well as my families is far more valuable than the restaurants cost of that plate of food. I said I will tip you 20 % because this was not your bad decision but for a manager/owner to ask me to pay for something that I know did not come out normally, and I didn't even eat more than a bite of, is in such poor taste and bad business. I said, "You may let her know that the cost of her not wanting to comp this meal has cost her much more than noodles, let her know we will never be back , and I will let others know how little valued I felt today." Even my son said, who is 5 years old, "This manager should know some things are more important than money." Well said son, we won't return. read more

I had a terrific time a couple of weeks ago at Thai Basil. If you like thai food, Thai Basil is the place to go. Our food was taken out on time and the service was excellent. The fried rice, calamari, and chicken noodles were delicious and at the perfect temperature. read more

The Thai food here is incredible. The curries are all some of the best I've had and the Tom Kha and other dishes are great. The only dish that I didn't care for too much was their Pad Thai. The service here depends on who is serving you. Some are very friendly but some are not at all. Overall a great place though. read more

Extremely polite, attentive staff with incredible Shrimp Pad Thai! BONUS for not having any hair in their food the way Panda EXPRESS just down the street is FAMOUS for!! Eat well, avoid cheap knock offs like Panda. We deserve better! Thai Basil ROCK! read more

My wife and I went to dinner at Thai Basil in Ahwatukee tonight. Our waitress didn't speak English well so we pointed to the bottle of wine on the menu we wanted to order. She brought us the wrong one (opened). We each poured our own glasses (the waitress didn't do it for us) When we realized she had brought us a dessert wine rather than what we had ordered, we pointed out the error. The staff became defensive and angry. They brought us the correct wine but charged us for the other bottle as well. You have to love it when a business charges the customer for their error. We've been to this place a number of times before and in all fairness, the food is decent. If they make an error with your order, look out. We won't be going back. read more

I had been eat at many Thai Rest. and this is the best I have found and the place was clean and great service. Nice eat out patio. I love Coconut soup Tomkha and Thai basil, spicy green beans. They have 3 locations and got the best 10 in Phoenix which I tried all 3 locations. Great dessert home made Purple sticky rice with coconut custard and fresh mango. Try it and you will love it. I really like it. read more

Got sick from here...My food came out in about 30 seconds. I should have known.

Great food and service. I loved the small pieces of fried tofu in the Pad See Ew. The staff were friendly and attentive. The owner is also great too. I'd highly recommend this if you need a great lunch in the area. read more

Unfortunately after picking up a few dishes for take out I found a FLY in one of my dishes. I was unable to get back that evening for a refund but was assured the person in charge we could stop by and get our money refunded the next day. I was told the next day by the manager that she would only refund the money for the dish with a fly in it. We explained we threw away all the food (who would eat from a restaurant that had a fly in it). But she insisted that I was unreasonable and wanted to give me a new dish. I like to support my local businesses but what terrible service. Thanks Thai Basil but I will NEVER eat here again. read more

I've been here multiple times the service continues to get worse. They are severely understaffed and it's impacting everything from their service to their food. We waited an additional 40 minutes for carryout when we were told the food would be ready in 20 minutes. They shorted us on rice as well. We ordered multiple dishes and they gave us one box of rice instead of a box with each dish like they are supposed to provide. The quality of the food is slipping. The curries continue to become more watery. The sauteed dishes or so dilute with water that you can't taste any seasoning but rather just limp vegetables that resemble a bad broth. It is sad because this place used to be 5 stars but it seems to me that they really don't care about customer service. Today was so pathetic, they had one person(one of the owners) serving tables, taking phone orders and busing tables. And the restaurant was busy! Seriously, you can't afford to hire a couple of waiters? This place used to be 5 stars back when they had a normal waitstaff but for the past 3 years or so, it just seems like they don't care about customer service. Unfortunately, now it's impacting their food. I would only order carryout. Stick to the curries. If they tell you 20 minutes, double or triple that time when arriving to pick it up. And don't tip on carryout!!! read more

Worse thai food i had in a while. Tasted very watery. No flavor at all had a curry. Was pretty much coconut water with very little veggies and almost no taste. read more

Over the last year we've had some good meals here. We went last week and it was inedible. The pad Thai was cool and had NO flavor while the curry was flavorless. When we pulled up, 2 of the kitchen help were standing outside smoking...not sure if they were the cooks for our food or not. Regardless, we won't be going back. It was a waste of money. read more

Some restaurants you go to because their food is pretty decent and it's conveniently located. And then there are restaurants you go out of the way for. Thai Basil is one of the ones to go out of the way for. Love the Drunken Noodles and their curry dishes are all super yummy. All three locations are well worth a stop for lunch or dinner. read more

Great location. I used to come here at least once a week for lunch when I worked near 48th St. & Chandler Blvd. Easy to understand menu and big patio for people who like to enjoy the Arizona sunshine. Definitely a must if you have never try Thai food before. They have 3 other locations to try out if you don't live near here. read more

Love Thai Basil, everything I've tried is really good. My favorite is the Thai Basil with chicken & the spicy fried rice with chicken or shrimp. read more

I am leaving Thai Basil incredibly disappointed. I just waited 45 minutes to get my take out order while tables that had come in after me were served and finished their meal. I asked the flustered server if the bag on the counter was my order waiting and was told no. After staring at this bag for at least 20 minutes I figured that since no one had come in to claim it that I would ask again. I read the receipt on the bag and it matched my order so I told the server and he said oh yes it is ready. I grabbed the bag,frustrated that my cold order had been ready the entire time and the server was too busy( 3 tables) to look close enough or even acknowledge how long I had been sitting there. The worst part is that there are items missing from the bag and I'm too hungry and upset to go back. The food is great but tonight the service was miserable. read more

Nice server, but VERY slow! Didn't get our food until an hour after... Also make sure you check your bill, they upcharged a few dollars on each entrees.. Most likely will not return. read more

I m writing this review as I m sitting in here. Ordered a noodles ("Pad Thai") plate straight off the menu just no eggs since I m vegetarian. Any restaurant in this entire world would understand that it comes with standard stuff mentioned on the menu e.g. Tofu, veggies etc. Guess what, after waiting for more than 30 mins, and my entire table (party of 9) had finished eating their half of the lunch, mine came in. And guess what it comes without a single piece of tofu!!!??? I mean you hv to be coming from different planet to be running a thai place n screw up someone's plate after delaying by 30 mins???? Common guys. To make it worse, in a busy lunch hour, they only hv staff of 2 people!!?? Told the guy (1 of 2) about tofu, he said he would "check". Another 15 mins had gone by everyone on my table finished their lunch waiting on me. The guy is trying to avoid looking at us. Finally told the 2nd person, she brought 3 tofu pieces literally slapped on top n handed over to me and time to leave. Taste is something a rookie in cooking makes it at home. Since we go out for corporate lunches, I know for the fact this place will NEVER EVER get our business. And on the top they're gonna get so much -ve publicity from my team who witnessed this first hand and made fun of me all day! read more

I've been there once and that place is my favorite now. Foods are bomb! High quality and services are sweet.

I have had quite a few meals from here, I usually stay with the curries, chicken and seafood, they've always been okay. Recently I tried the special duck curry for the first time as a to go order. I was very disappointed; three very small shreds of duck meat and three times as much duck skin/fat. Also had the crispy sweet potato appetizers, nothing crunchy about them, just a soggy mass. read more

This wasn't bad Thai food, but it was a little undercooked. My eggplant was still really hard (almost raw). Their Ahwatukee location does it perfectly! It's worth driving a little further if you have time to go to Ahwatukee. read more

I have been here several times and the food is fantastic. The service is good and the staff is always friendly. Best Thai food around!

Overcharged for lunch. Ordered a green curry Thai chicken and a side of fried rice which was a tiny small box and paid $15 for everything. Did not even get a soup or salad, no side or drinks. read more

Wasn't what we expected. Taste was okay. The waitress was sick sneezing everywhere. unfortunately it's the last time we will come here.

So I made an order over the phone picked it up. I got home and checked and it was the wrong curry.... I called and I nicely stated my frustration to the guy on the phone. He told me he will talk to the manager, a minute later the manager picked the phone and the first words out of her mouth were "WHATS WRONG" in a yelling tone. I said "You handed me the wrong order and I would like a refund. My order was this... and I got this... I am throwing it away". She refused to REFUND ME. Had to wait 30 minutes and they delivered my order and I gave them the wrong order just in case that manager thought I was lying (the way she was asking me questions made it seem like she is not believing I did not get my order). She is rude and disrespectful, please do not support this location. read more

Recently a neighbor couple I am very friendly with and I decided our dining experience should include Thai food. We decided to go to Thai Basil in Ahwatukee as it had been recommended by mutual friends. The experience was great. The food was superb. We loved the small crisp well-stuffed spring rolls and perfectly seasoned chicken satay we shared for appetizers. Ror the main dish I chose aubergine with beef. I was asked whether I wanted no spices. I requested "a little" but not "the really hot stuff." The seasoning was perfect, just right for me, a little spicy but I did not have to choke. I was a little worried about the beef, because I have been served tough meat in this type of dish. Pleasant surprise! It was very tender. The portion was very generous and I could not finish it. The restaurant itself wants to be unpretentious but comfortable and that it is. I loved the outdoor patio. The tables were beautifully done with Thai table coverings. The service was quick and friendly. When we ordered the appetizers we were advised it would take a little while because they were prepared fresh, but I did not think the wait was that long. One could tell the food was freshly prepared from fresh ingredients. This is meant to be a casual place that welcomes childre (there were quite a few this evening). The wait staff is dressed accordingly, but I would have liked to see a little more formal attire to go along with the superb food. read more

Was craving Thai food and happened upon this little place. It was about 11:45 am so it was not yet packed. We were greeted by a young woman who seemed a little grumpy or maybe just a little shy (who knows) The waitress was so nice and attentive. I ordered Red Curry (kang-dang) and it was SO tasty and fresh! I noticed a couple of people saying the food was bland, I didn't experience that at all. My waitress asked if I wanted hot, med, or mild. waitress kept beverage full and was always very cheerful. read more

I eat at this restaurant almost every week! I love the food it is delicious. I try to get a different thing every time and I have yet to be disappointed. I recommend the panang curry or spicy green beans with beef. Definitely the best of the Thai Basil's in Phoenix! Go try it! read more

This is now forever called "Lie Basil" in our house. Normally we go to the one in Tempe on Rural. It was our spot. Then we moved to this area and got excited that Thai Basil was nearby. We were disappointed that the place was ENTIRELY different than the other. Why name a place the same as another? Hence...Lie Basil. read more

Been to a few Thai restaurants in the area, and this one seems to be consistently the best food. Portion sizes large, and they will make it as spicy as you would like...service is good and the food arrives fast. The only negative remark I would make is that an older waitress would walk around and pass gas while serving food. I may not return due to this. read more

Foods are outstanding! I have been here with my friends over ten times and never get disappointed. Our waiter Zhu is a very considerable server. Always come here to check and refill water at about the right time. They really does an excellent job! I will bring more friends to here! read more

Placed a take out order and when asked if I wanted meat I said no tofu only as I'm vegetarian. When I arrived home with my order it was full of chicken :( I called to inform them I was bringing it back and they said ok. When I arrived I received no apology for the inconvenience they just stared at me awkwardly. A simple we're sorry would have made me feel a little better after having to drive 2 roundtrips. Then I get home with second order and it's way to spicy. I asked for mild. Dinner in the trash :( I won't be back to waste any more money here. read more

I love this place. I get the pad Thai. The people who work here could be a bit more outgoing but the ordering process is short, they've never messed up an order and they are quick-which let's face it, we all like fast and convenient. read more

We've been to Thai Basil a few times, and each occasion was perfect. The last time we decided to eat there, I had the lamb special (mildly spicy) washed down with some Chinese beer - great! I also like the atmosphere at Thai Basil - it's casual and just a little lively in the evening. I'd fully recommend it to anyone who likes genuine oriental food. read more

The food is amazing and the service is great. I highly recommend the pad thai here! Dishes are prepared to order and staff was very attentive to detail. If you are looking for authentic thai food in a great environment this is the place! read more

WORST CUSTOMER SERVICE EVER!!!! I've owned three Italian restaurant in NYC for the past 10 years and have never experienced anything like this. We waited 35 minutes for the food, when we asked a complete vegetarian meal, we got meat in everything we ordered. We didn't get served anything for an entire hour afterwards when they promised to serve us vegetarian meals. The supervisor did NOTHING but be rude in saying that we could just simply leave. Very poor customer service. The waiters were horrible. This has happened before at this specific location. We've called and have been hung up on for asking for vegetarian food. The manager is nothing but rude and doesn't know anything about customer service. We asked for good customer service, in return he says, "well I cant just give you guys $20 ft card," which was nothing we were asking for. We ended up leaving and not asking for anything. This restaurant will be loosing more than just $20. If I had a manager like at covering one of my location, I would fire him on he spot. Someone like that should be ashamed in calling himself a supervisor. As a former restaurant owner and manager of three restaurants, I have always loved Thai food. We were just in town and thought we'd grab some Thai food for the night. We didn't know, we would spend an hour there and leave more hungry than walking in. I think what people need to understand is there is more than just food in what we pay for when visiting restaurants. If we are mis-treated and put on hold, what makes that experience worth going back or telling so and so? I will still visit my good friends at he Thai restaurants in NYC, but will NEVER go to this specific restaurant even if I was starving. Next time anybody goes here, think twice and plan ahead. You guys will definitely have to wait a while to be fed and another hour to be fed the food you asked for. read more

I go to Thai Basil all the time, I really love the food there! My favorite dishes are the pad see ew and the panang curry. And I always get a thai tea with my food too! The service is always great, the servers are personal and very helpful, and the food always comes out pretty quick! I will continue to go back to this Thai Basil any time I want to eat thai food! read more

First time at Thai Basil in Ahwatukee. My daughters birthday and she wanted Thai food so we always like to keep our business local. Reserved a table for six adults and were seated. Ordered 3 appetizers and 4 drinks from the menu, 2 Pina Colada's and 2 Moscow Mules. Only 2 appetizers showed up and when the drinks came they were just coffee mugs with ice and vodka. They did have little umbrellas with olives on them. I asked if theses were the Moscow Mules and Pina Colada's we ordered and was told they were. Four of the meals came out together and the last two came out after we were 1/3 of the way through the meal. When the bill came we were grossly overcharged and had to argue the price. We were charged for an appetizer that never came and charged much more then the posted meal prices. We had to bring up the menu and go over each line with the woman running the place and she was not very nice. We finally got the bill reduced over $50 to the correct amount. Buy the way most of the food we did get was good, most not all. read more