The food came so fast that even after we told the waitress to slow things down, we ended up getting our meal before we could finish our salad and appetizer. This is an expensive fast-food restaurant trying to turn tables quickly and get you out of there. read more

Ordered takeout. Ribs were cold and California Chicken Salad is supposed to come with avocado. So disappointed read more

Texas Roadhouse - Ordered California Chicken Salad to Go. It comes with avocado. Shameful - Steakhouses Near Me - Gilbert, Arizona

Every time I go to Texas Roadhouse, I order the same thing 8 ounce medium sirloin mashed potatoes and gravy with an extra white gravy and green beans. I told my waiter that I had been having trouble with them bringing my food to me all together and hot so please make sure when they bring it that my food my mashed potatoes my gravy everything is hot. I don't think that's too much to ask! Today like always the mashed potatoes and the gravy was not hot. Every time I order, I tell the waiter make sure they bring it to me hot and every single time it's not. Today a manager came by and asked me how it was. I told her I had to send the gravy back. (In reality, the only thing that was hot was the green beans and I could've sent it all back, but I only thought if I had some hot gravy, I can dip it in the gravy and get by )She said she would check on it and get back to me and I never saw her again. I waited over 10 minutes, nobody came to my table and now all my food is cold so I got up and left. I'm not gonna put up with this kind of service anymore. It's really sad because you have really good steaks. Maybe I will get over being po'd about this and try another location. I JUST WANT MY FOOD DELIVERED HOT AT THE SAME TIME! read more

This place is reliable. It's a pricy for the quality of food, which is always slightly above average. But the atmosphere is lots of fun and complimentary rolls are a bonus, too. read more

So we went for dinner here last night for our nephews 16th birthday. It's been a while since I came here and now I remember why. First, let me start off with the good. I love the lively atmosphere, the peanuts and most importantly their hot fresh bread with their honey cinnamon butter is addictive and tasty. That being said their steaks are not my favorite, they come out with grill marks (look at my pic from this view it looks amazing) which gets you excited that the flavor will be amazing but the steaks don't taste so great but from the top view the steaks look grayish the steaks don't have a great sear on fat. Also, the cooking is uneven on the steaks half the steak was a nice pink but the other half was grayish and over cooked. The sweet potato was cooked well but when they brought the cinnamon, butter and sugar they literally sprinkled some cinnamon into the butter which will not add any flavor so I had to ask for extra and the same thing happened again. The worst part was they completely forgot to bring my sons steak and the rest of us were almost done eating when the manager came out and said he will go get it and then said they will comp half the steak. Ok, I understand they can't comp all meals when mistakes are made in the cooking but when you completely forget to make a meal and was clearly the restaurants fault and are late to fix the problem that seems like a no brainer. Seriously, everyone was almost done eating. I will not becoming back because of the way they handled THEIR error!!!! read more

Texas Roadhouse - Ny strip - Steakhouses Near Me - Gilbert, Arizona

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I received a veterans free meal and ordered it take out. Wow, how generous is Texas Roadhouse?! The steak was cooked to perfection and a quality cut of meat. It came with a beverage, a bag of rolls, TWO complete sides with all the fixins, and peanuts if I wanted them. I got a loaded sweet potato and a house salad which was delicious. Large with incredible ranch dressing, tomatoes, egg, carrots and croutons. Even without their generous free complete meal, had I paid for all of this food it would've been under $20! You can get a bag of fast food of less food for that cost. I am very impressed with Texas Roadhouse. They had my order ready so quickly too and were very friendly. read more

Waitedfor over an hour got our drinks ordered our food and macaroni and cheese was freaking cold meats was so dry it left a sour taste In your mouth we literally didn't eat our food was all on the table told the waiter and she didn't even bother to comp the items that were in edible we called manager when we got home and she said there's nothing we can do for blame food or dry meat cold macroni and cheese I thought road house was cooperate anyhow worst experience ever I'd say dont waste your money on this place !!bad service and poor attitude read more

I don't know how this place got such bad reviews. It is the best steakhouse, for your regular family.That wants to save money and eat good! We go here on special occasions, 2 to 3 times a year. Weekends, you're gonna have to wait.That's the new normal out here! read more

I usually like Texas Roundhouse. However, this was my first going to this one, and I will not be going back. My servicer was not attentive and took forever to take my order. When I got my order, it was all wrong. They even brought out a burnt steak. I asked for medium. I asked for a manager he didn't even acted like he care. read more

Texas Roadhouse - Ribeye and shrimp - Steakhouses Near Me - Gilbert, Arizona

We always love the food but today we had the BEST SERVICE. Cameron was the sweetest. So helpful and kind. Good service is rare these days but she was amazing!!!! read more

We received a gift card & decided to come in for lunch. We got there right after they opened so there was no wait which was nice. Our server was great, very sweet! The rolls are always perfection. Always. I do ask for plain butter over their cinnamon sugar butter, but everyone else loves the sweet stuff! Their salad is medium at best. It just seems like a bagged salad and a not the greatest ranch. I got the porterhouse (medium rare) and it was delicious! My hubby loved his porterhouse. He got the loaded baked potato and I got the mashed with cream gravy and loved them. It was clean and the music was good! I do just wish they'd up their salad game for what we pay for a meal there. read more

I feel like every time I come here the service gets worse and worse. Today was the last time I will come here. We got there right at 3 so there shouldn't be any problems right? Wrong! We sat down at the bar and Tony greeted us but we had to get our own menus from another table since we sat there for awhile and didn't get one dropped off. I also asked for a glass of water which was never delivered. I guess I decided it was time to leave after zero service and then he sat down at another couples table to take their order. read more

I went here for my first time and my goodness did I have a great experience. We were quickly seated with delicious bread. I told the server it was my first time and the manager made a point to bring out some samples of the sides so I could get an idea of what to order which helped a lot with their big menu. The consistent and kind service I had thru out the experience was above and beyond. I got to talking with a different manager who checked on us and she gave us Texas Roadhouse peanuts to try for free (which were great). I ordered the sirloin with chili and house salad. Everything tasted delish and I finished it all. The environment was lovely as well with music and dancing every 30 min. Overall a great first time experience - I'll definitely be back. read more

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Don't remember who served us first but doesn't matter. Amanda was fantastic and fixed the issue. It was great being served by a wonderful person.! Keep up the great work and will always return.! Much love Brian and Kay read more

Food is amazing Service is great! The ambiance and setting was clean and very family friendly.

Great service food was very good we have always had great service and for the price always very good

Had a really nice time at Texas Roadhouse, the service was outstanding. The manager stopped by to make sure everything was going good she really made us feel right at home. read more

This place is always crowded and it's a good family eating place, but the food is not that great.. The sirloin steak is kind of tough, The potatoes are overseased, and I tried it again and had chicken and that was a little overseased... Good food does not need heavy seasoning, The only thing I like there is there bread read more

Made "reservations" and given a 40-50 min wait time. When we hit 50 min, went in and asked for an update. Told that it should be coming up shortly and we would get a text. Now 70 min waiting, no text. Went back inside for an update, told that they are running behind, but we should be seated within 10 min. Now 90 minutes and we are already done with our apps at Chillis, which we walked to because we were hungry and it was getting late. Finally at almost 100 min, we get the text that the table is ready: Almost an hour+ longer than the original promised wait time target. Dont misquote times when you are so far off reality. Will not come back to this location! read more

Typical Roadhouse vibe!! Never thought it would be packed on a Thursday night though. Service was good and the steak was cooked beautifully. read more

Texas Roadhouse - Bone in Ribeye - Steakhouses Near Me - Gilbert, Arizona

Always a delight eating here. Food choices are abundant. Taste of the food is always on par. Service was great. Ambiance well it's always a crazy good kind of chaos. read more

We had Father's Day dinner there yesterday . Are steaks were great the service was very nice and the place was packed with people but very well organized . We have eaten at this restaurant in Tucson and in Gilbert. Would highly recommend this place for steaks . read more

We are a family of 11 people - not easy to seat & care for in a busy restaurant like Texas Roadhouse. We were there for a birthday dinner and the entire experience was 5. The hostesses were so friendly & efficient in seating our big party. Our server was Brayden and he was amazing. He kept the rolls & drinks coming while dealing with adults & kids and ensuring we had what we needed. The food was outstanding. I had the kabobs for the first time ever. OMG were they good! And we had dessert. So yum! Thank you Texas Roadhouse for always being such a family friendly place with incredible service & food! read more

Our server was very pleasant but did lack checking on us toward the end of the meal. I was ready for a second drink. Steak, potato and salad were very good. Steak was tender and juicy. But I ordered a gin and tonic. I got a gin and tonic in a large glass which was mostly tonic and was told it was the same as a regular gin and tonic in a short glass. Not even close. I did not drink it. My first drink was done correctly. Bartender should have been disciplined and it taken off our bill. Not the treatment we are used to from this chain. read more

For the price this place gives you a good steak. The atmosphere is always happy. Love the hot rolls!

Miserable evening. We frequently dine at a couple TR locations. This night was painfully uncomfortable. Seated at section 23 table 1 the air-conditioning and ceiling fan both cranked to the max we froze. Froze to the point the kids were huddled under the table and we all shivered with chills. We asked twice to to turn it off. A lady sitting at the next table went out to the car to get a jacket. To make things worse 2 servers, working hard I am sure, commented on how good the AC felt. Eating my steak as fast as I could to get out of this miserable situation I could not beat the steak getting cold first, it was that cold. NOT COOL! read more

Tried the Gilbert Rd TRH again & I get black avocado. Who would eat this? Not me, yuck! read more

Texas Roadhouse - This is what CLEAN silverware should look like!!! And this is not from Texas Roadhouse. - Steakhouses Near Me - Gilbert, Arizona

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Everything was excellent . From the hot buns, the fresh house salad was a decent size, My steak was perfect Medium Rare.. the fresh sautéed mushrooms . Everything was delicious. We are definitely coming back with our family. read more

Texas Roadhouse - 12 oz Ribeye Medium Rare - Steakhouses Near Me - Gilbert, Arizona

One of the rudest hostesses I've ever encountered. Gave our name, told a 20 min wait was before us, and after 45 minutes when I went up to ask how much longer Riley (who I gave our name to in the first place) said we weren't on the list at all. Very hungry toddler in tow, when I said we had been waiting for over 40 minutes Riley said since we aren't on the list anyway we were "free to leave." Horrible customer "service," and if that's the person they put out FRONT I definitely won't be back. Just terrible experience, left without even being seated or apologized to. read more

After leaving Osaka Steak house in Gilbert due to roach infestation..decide to celebrate our birthday at Texax Roadhouse. We were sested within 10 minutes and Our service and food was great. read more

Texas Roadhouse - Had a great evening - Steakhouses Near Me - Gilbert, Arizona

I would like to start off by saying I love Texas Roudhouse and I normally have a good time there. Not the last time I went however. I was treated with attitude and disrespect by not only the staff but also the owner. The food was disappointing as well. The mushrooms and steak was very salty and almost not edible. Luckily for me I like salt I was able to eat it. Also the broccoli and carrots were very disappointing. I don't send food back ever so I delt with it. We were told by staff at the door when we arrived that we could sit at the bar (while we wait for the rest of our party of 10 to arrive for a bday dinner) as long as there were nobody waiting to sit at the bar. There were 6 empty seats when my wife and I sat down. Then we were told by the very rude bar staff we could not sit there after having a few drinks. I had 3 drinks at the bar then when seated at our table, I was told I had to wait before I could order another drink because "it's a family establishment". Which would not have been an issue except they have a full bar and a huge drink menu that offers you another shot to top off your margaritas for $3.00. I guess it's ok to stuff your drink with a shot of patron but not have 4 drinks. Then I was told by the very rude owner that was very combative and wasn't trying to listen to anything I had to say about my experience after our dinner when I talked to her to complain. She then tells me that it's not even a full shot that you get for the $3. Apparently they are advertising selling you a shot for $3 and you're not even getting what you're paying for. I would like to add that our wait staff at our table was excellent and the owner and bar staff should take notes from. Never have I had these issues at any other Texas Roudhouse nor have I ever been treated so poorly. I will never return to this particular location. If you want to go to Texas Roudhouse I would strongly suggest you choose another location. read more

We went to Texas Roadhouse late on Sunday Evening and they were busy! Everyone was having a good time, I love it when you feel a great atmosphere when you walk into a restaurant. It started at the door, we were greeted by a happy hostess before we even made it through the doors. She was gray with a lot of energy. Our waitress was amazing, she was on top of things. She kept the refills coming and how I've said before, wait staff tend to forget about my wife, she didn't. She was amazing! My wife ordered Smothered Chicken and she loved it. I ordered the Country Fried Chicken and it was top notch. Kudos to the staff, you were awesome! read more

Fast service, great food. We got on the waitlist via Yelp, which helps especially during busy times. Our server was GREAT

Texas Roadhouse is a very popular chain restaurant. They OFFER an early dine option...but because they are often very busy, it's NOT a good idea to show up 10-15 minutes before "early dine" ends. Omgosh, did we witness the world's worst "karen" couple abuse the restaurant staff over their personal lack of timeliness. All for a small discount. It's difficult to take these type of people serious...so privileged and willing to blame everyone else, but themselves. Our dining experience was very nice...the food was great and the servers were amazing. The only glitch (hence 4-star) was having to be exposed to these mean, stingy, rednecks. We weren't there for "early dine"...it was a coincidence that we wanted to eat at this time. If I were the owner, I'd stop the early dine incentive. Let them eat McD's cheeseburgers. read more

THEY TOOK THE PENUTS AWAY. They made us wait a damn hour because our friends were late to our "reservation". The would not seat us until our whole party was there. The stakes were not as good I remembered. The service was left somewhat to be desired. Overall, would recommend going to the Olive Garden across the street read more

Our evening at this location was disappointing. From the long wait, slow service (I think we sat there waiting 10 minutes after the salad arrived for them to bring the dressing that they had forgotten - which we let them know at the time the salad arrived that it was missing). They also forgot the Honey Mustard for the Chicken Critters which was promptly given after we asked for that. The table also lacked any of the Steak Sauce which was odd as well, plus when we asked for it they delivered A1 not even the Texas Roadhouse branded sauce. The 6pz Sirloin Steak did come out cooked correctly and the Fries and Baked Potato was loaded up as requested :) read more

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Arrived at 5pm with a party of 3 on a Saturday before the rush. Very few people waiting. We were told 10 minutes. 12 minutes passed and those who arrived after us were being seated first. Checked back in and was told it was. A20 min wait and we have 7 min left. Waited and 30 minutes passed and more people who arrived after were being seated. Checked in again and this time they apologized and we had to wait an additional 5 min. The waitress was good but that was ridiculous for the wait as there were only 2 parties originally in front of us. This is the reason we arrived before the rush as it has been 6 years since we have visited due to the 45-90 min wait . Despite us enjoying the food and had a pleasant waitress, we will not be returning read more

Ordered steak medallions came cold. Both meals came cold. Even though we ate some to try it and asked to cook the steak fresh they ended up putting our eaten food back on the grill. We said that is so unsanitary the manager said that's what they do. That's disgusting. It should be reported to the health dept. people eat food they take it back and put back on the grill. read more

My husband and I chose to attempt to have dinner at Texas Roadhouse on 11.21.2023. We check led in and we're told it would be a 15-25 mins which we were okay with. However, what is not okay is that group after group were sat before us. And I know they arrived after us and did not have a reservation because I asked. I don't mind waiting but what is not okay is not being sat on purpose. I went to ask and the hostess did not seem to care one bit and removed us off the list. Super disappointment! read more

This place is always busy .. service and food is always hit or miss .. from good to great.. this place shares parking lot with another restaurant so parking is always packed (easier to park far and walk).. On our recent visit we were offered the pickle chips or cactus blossom at the hostess stand as she was grabbing the rolls for our table .. smart move! We said yes and they arrived as our drinks were hitting the table!! That was fast! Pickle chips were salty goodness.. ranch on the side .. plenty to share with a party of four. My ribeye (10pz) was cooked med-well just like I like it.. my boyfriends was more on the medium side (pinker then he expected) but was juicy and delicious (so no complaints). I had the baked potato and veggies (nothing exciting).. the bf had the chili and loaded potatoe .. the chili arrived before our entrees .. Our waitress checked on us several times and the food runners were all friendly .. That loaded sweet potato I saw on my out the door is on the list of must haves on my next visit .. it looked amazing! read more

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