I unfortunately had a really bad experience with Tesla. I brought my 2015 S model in to service a sticky substance under the computer at Long Beach Tesla. I paid $2550.00 to have the issue fixed. I drove away and my car started to shake, a problem I never had before. The service person told me it was just a coincidence and said the car is over 7 years old and these things happen and you might want to consider getting a new car, I was shocked! Tesla kept my car to see what the shaking was about. Two days later I'm told that my car needs $20,000 worth of work to repair the shaking, again, I'm shocked! Turns out, the car is only worth $23,000 so my insurance company decides to have the car totaled and gives me a check for $23,000. I go next door to the dealership and ask if I could have the $2500.00 that I spent two days ago to repair the sticky substance under the computer, go towards a new Tesla, and I was told no. Tesla would not work with me in any way. I'm so frustasted with this experience and I wanted others to know about this bad experience. read more

Every time I come here it's nothing but inconveniences and liars, this service center is possibly the worst out of all of them in Southern California and best avoid it, Elon Musk fix your staff please read more

Hands down, Johnathon is the go-to person for help! I've been there a couple of times, and honestly, he's the only one who truly listens and cares about my concerns with my car. I've had experiences where others didn't assist as well, but Johnathon is awesome when it comes to communication and doing his best to keep me satisfied. I highly recommend asking for him when you're there for service! read more

Terrible customer service I've been to at least 4 Tesla dealerships/service center and I've never had a bad experience until now none of them even seemed like they wanted to be there or like they wanted to help, I walked in didn't get greeted but a stare down by representatives hanging out in the back corner. I originally came in because I had finally placed my order for my M3 performance, I showered them my reservation and they immediately demanded payment and didn't want to show me the vehicle... how do they expect me to purchase a vehicle without checking the quality i've seen their other reviews of how their cars are treated The day I went it was actually raining very lightly but they didn't react for another 45 minutes until it started raining harder they started to close the doors to the cars NOT TO MENTION THE AMOUNT OF PHONE CALL SPAMMING AND TEXTING ASKING IF I'M STILL INTERESTED ITS CRAZY read more

Pickup process for new car is great but trying to get a hold of someone for car inquires is difficult. No one answered the phone.

I can't thank the team at Long Beach Tesla enough for giving me the best car-purchasing experience I've ever experienced. My Dad who has purchased over 10 cars with traditional brands was also present and was blown away at how easy, simple, and straightforward the process was. A special shoutout to Pooja who was so incredibly knowledgeable, friendly, and happy to help. Pooja really went above and beyond to make the process as easy as possible and spent time going through every detail and helping us learn things about the car. 100% recommend if you're looking at a Tesla which you should be - the best car I've ever driven! I actually love SoCal driving now! Thanks again! read more

My boyfriend went in to Tesla around 230 to get some information I have the model Y and was looking to purchase the model X while waiting 2 young female employees approached him asking what he wanted and what he was doing here. When he told them he was waiting for a friend they began to tell him he couldn't be on the premises if he wasn't buying a vehicle. I overheard one of the girls making jokes saying he doesn't even look like he has credit and would call the cops on the Mexican if he wouldn't leave. I called and spoke to Dani trying to get the name of the sales lady after giving the description she stated no one like that worked there and wasn't giving any information. The sales manager is Pooja but they weren't able to tell me when she would be in. This place is a joke and their customer service is horrendous. Take your business else where. read more

Not very often is it a pleasant experience taking my car in to get repaired. Rick was super helpful and went out of his way to explain everything and went above and beyond when a tech missed something. He made sure to make what they missed right. read more

Completely useless of a sales team. No response via email or phone. Even when you get a response, everything is ambiguous. Biggest clown of them all is their manager Art. He asked some personal questions that had no relevance to what we were trying to achieve. Grade A weirdo. read more

Super professional and was in and out of their service department lightning speed. Very impressed with their speed and their customer service. read more

Went in for service (error code appeared on my screen a few days prior) had appointment at 1. Showed up early since I was in the area. Was checked in and waited. At first the service was expected to be an hour and then the service completion changed to 4pm. Ok, no problem I have time. The whole time I am noticing cars coming in and leaving within 30 minutes. Checked in on the status no update. 5 pm, turns out the status on the Tesla app was BS because my car was never even checked. Waste of time and horrible service as no one thought to check in on the random person hanging out in their lobby. read more

Always enjoy my visit here at this Service center. Always helpful and informative whenever i have questions.

This review is for Ivan! I went to go and take delivery for my Tesla and came across a few snags along the way. Ivan was there to help me out with issues along the way while taking delivery of my new Model 3. Overall customer service was great from everyone involved. Just some exterior issues with the car, but Ivan was extremely helpful and resourceful during the process. read more

Awesome service. Got our model y in March. within a month from ordering it. Wasn't sure how I was going to like it until I stepped on the gas pedal. Damn great ride. read more

Literally the most unprofessional service ever. Went in for stain removal and took 2 hours. Should have taken 20 mins max. The workers had no idea what they were doing and went back and forth with my car 5x and brought it back with the same stains every time. I pointed out the stains on the seats 5x and each time the car came back, the stains were still there? Pretty ridiculous. And at the end, they said the seats needed to be replaced because the stain was not removable. Then the manager came and literally rubbed the seat with his finger and the stain came off. ????????? Speechless. read more

I am writing a review for the service department because I missed the time frame to leave a review in app. I took my car to service for some defects that I found and the service advisor, Jonathan, was able to provide solutions and replacements immediately. He even went further to follow up with his supervisor to expedite the repair and allowed me to pick up the car same day. Johnathan was also giving me updates throughout the day about the repair progress. He is probably the best service advisors I ever met among the many different car service departments that I had visited. I appreciate his enthusiasm and expertise towards providing the excellent repair service. I am glad that I took my car to the Long Beach location for service and highly recommend Johnathan as the service advisor. read more

Daniel is extremely helpful and friendly Thank god for him! I was having such a hard day and he made everything better. Best service I ever had. Ask for him he's the one you want! read more

If customer service is what you're looking for don't go there! They act like they are doing you a favor just to talk to you. Young man told me to move my car and it wasn't even mine. Then told me they don't sell used Teslas but failed to mention where they might. read more

This review are for the reps at the service center. I had to work with Justin 2x and Frashad once. I had a model 3 for 4 years with no issues and unfortunately when I upgraded to model y a month ago I encountered serious driving and cosmetic poor build quality. I had constant errors and even the brake malfunction. Yes the brakes did not brake! Not the fault of the service center but the fault of Tesla manufacturing. In the past Month I had 3 center services and 1 mobile service. One thing great about tesla is their streamlining of operation from sales to service center. I appreciated that the reps handing my service are cordial and professional. I was inspired to write this review because I was surprised by the work ethic of Justin. I can tell he is a workaholic and has the mamba mentality. It seem like he was always available to respond to questions and when u had to drop the car off he was there late and then when I had to pick up the car he was there really early. Also seem like he enjoys working for Tesla and is a car guy. Actually feel like he was better at diagnosing the car issues than the mechanics. I appreciate the genuine passion and commitment which is rare nowadays when it comes to service. Note I should have sent my car for pickup and purchase to this location. But the sales and service folks seem happier here. Always greets and seems happy so far. I hope it can stay that way for years to come. This is a newer location so I am sure they want to establish themselves. read more

Alex at the service center is the one to go and get assistance from. Very helpful, responsible, and respectful. Definitely recommend.

I bought a Model Y Long Range. Well worth it and the show room looks wonderful. Must test drive.

This place is an absolute joke, it's just run by a bunch of immature kids who don't know what they're doing and don't understand customer service. We bought a brand new Tesla a few months ago. The car started making a weird thumping noise when turning right at an incline. We set up an appointment with this service center, they made it clear that they would have to reproduce the thumping noise in order to diagnose the issue and fix it (completely understandable). My husband drove around with the service guy until the thumping noise occurred, and he said that it was an issue with the car's right strut. We left the car for the day and they told us to come pick it up because they needed to order the part and there would be a few days delay. We did so, and we were notified about a week later that the strut was ready. We once again dropped the car off when the service was scheduled. The guy repeated to my husband that they would have to reproduce the thumping noise in order to diagnose the issue, which makes it clear that he had no idea of the background of the issue and why we were returning for service. After making sure the piece had arrived and that the car was indeed scheduled for the right service, we left the car there. We received no update until the next day, when we got a notification in our app that the thumping noise was just because of a loose charger adapter in the center console. We know this is not the case because we've been able to reproduce the issue without the adapter there. We received a call that our car was ready for pick up - when we asked for clarification on what was done, Jordan said that the strut was replaced on the original date, which directly contradicts the original message we received and why did we wait a week for the parts to come in?? Very shady business and unreliable. After raising hell, we received clarification from a man named Claudio who explained that Jordan was in fact wrong and that the strut was replaced that day. He was helpful and seemed honest, but it was just too little too late after a terrible experience with this sketchy company. read more

I had a great experience picking up my car from this location. I couldn't get my funds ready in the 3 day delivery window, so I asked for an extra day and they were really nice about it and said yes. The texts that they sent me were very courteous. When we arrived for delivery, Selena helped us with the payment, she was patient and pleasant, and Mauricio presented the car to us, he was kind as well. The only gripe I had with this location was that I spoke with a salesman on the phone and he was really impatient. I also visited the Costa Mesa location previously to demo drive and their customer service is sub par, so this LB location is much better. read more

Really great service at this location. Came in for a test drive. They were very busy but made sure to be greeting everyone and we were not rushed at all. They took their time answering our questions and helping us look at the different options. Very happy experience! read more

Farshad at service was great! He explained what needs to be done with my car with an approximate time frame on when the car will be ready. He over-delivered that time frame. He also gave me a loaner car to get back to work. The customer service he provided to me was outstanding! Great personality and great service. Thank you! read more

I was helped by an agent in Buena Park. And he was very helpful. So happens that the car was in Long Beach and that started the problem. I was set up to pick up the car. Paid the remaining balance, insurance and the time and date was confirmed. On the day of the pick up I suddenly got informed that I lost my reservation to the car. They said they tried to call me but didn't answer..l didn't answer because I was sleeping because I work night shift and all the time I had an appointment done and ready but instead they released the the car with out informing me. Now the charged me twice for the downpayment and monthly became a little higher than we agreed upon. The Long Beach branch didn't want to give me the car but thanks to my guy from Buena Park for helping me get back the car..All I thought if I didn't show up for the said appointment then they will have the right torelease the car but releasing the car a day before the appointment is unacceptable.. they gave me the same car at the same time of appointment but for a lot more money.. I don't really understand. Least they can do is at least give the old quote that we agreed upon but instead the didn't want to give me the car period. That was their solution to my problem.Very frustrating! read more

Bought new Tesla Y. Later in the week I found many pain chips and a a touch up that didn't even match the color. How could they think it's ok to sell a $60k+ car with unmatching touch up paint? I called and they said I need to figure it out since it's been more than 24hrs. The car came with stain on the steering wheel and misaligned door. read more

Tesla - Brand new Tesla Y came with ugly touch up paint. How could they sell new car that is $60k+ with scratches and ugly touch paint? - Car Dealers Near Me - Long Beach, California

Originally test drove a model Y in Irvine. The service person mentioned that Tesla was running a 3-month supercharging special. Told me when I was ready to order to do everything online and then within the app. I ended up ordering out of inventory from the Long Beach dealership the same day . the following day was my delivery date, I take an Uber to the dealership (around $50) since I had already sold my previous car. They start processing my paperwork and I inquire about how the 3-month supercharging works. Jared mentions to me that the offer had expired and the person I spoke to at Irvine had misspoke. He offered a small service credit, nothing remotely close to the value of what I had been promised. I declined, told him he needed to do better to make it right. Jared came back and offered me a basic home charging kit. I told Jared that I couldn't install that at my apartment, do better. Jared says he's not authorized to provide what had been promised, what will it take. I said a cash equivalent of what I end up spending for 3 months of charging, which I was promised. He went to get Carlos, another manager. Carlos said he understood my frustration but his demeanor suggested otherwise. I told Carlos that I was not experiencing the best first impression of Tesla. Carlos tells me they're looking for a resolution but need 24-48 hours but his body language suggested he didn't care one way or the other. I asked for my money back, they told me my deposit was non-refundable. Any other dealership would've made it right. These guys didn't care and are not empowered to do anything to make my buying experience a positive one. I took an Uber home, another $50 I'll never see again. Oh yeah, I asked them to pay for my Uber, shocker they declined. read more

Friendly quick service from Johnathan. Our model Y had a few interior panels that needed to be reattached. Johnathan came out to meet me when I arrived and went over all the concerns I had reported in the Tesla app. He gave me a estimated time for the repair and directed me to the waiting area inside. He came back regularly with updates on how the repairs were going and added a good faith repair of an additional issue. I was great working with Johnathan. I'll ask for him next time I need service. I was in and out in just under 2 hours. read more

New Model X Plaid has scratches on Driver Side Doors. Brought it in to have it checked out Saturday early AM when there is only 1-2 Cars in Line. I was told to make appointment & come back. read more

Great service, they got me in early before my appointment and took care of me in a reasonable amount of time .

I've been to this service center twice. Each time they were courteous, prompt, and addressed the issues I had. No complaints.

Came here to replace my cracked glass roof. I was afraid it would have taken 1-2 days to replace which made me a bit nervous not having a car to drive to work. When I arrived, I was happy to hear that the repair would take no more than 3 hours. I went ahead and checked out the show room cars, tesla reps were responsive whenever I had any questions. I dont think they are paid commission so don't expect them to be hovering over you like other traditional car dealerships. 45 mins had passed and the Tesla service technician came by to tell me the car was done. I thought he was joking at first, but he said there were multiple team members available at the time that was able to help and get the repairs done quicker. I've had dealt with Tesla technicians on several occasions and they've all been great. Keep up the good work! read more

Horrible customer service. Getting hold of somebody via phone with the general customer service Tesla is awful. Therefore, I tried calling this dealership, which is where my vehicle is scheduled to be delivered to, only to no avail. Already regretting my purchase. Extremely frustrated. Tesla Advisors are also useless. read more

The customer service as this brand new facility is so bad, it makes me rethink whether I would ever buy another car from Tesla again. With the way they treat their customers, I wonder if I've made the mistake of buying one. We've owned the first generation Tesla since the start and have been loyal until now. Tesla no longer delivers your vehicle to your home, and you are required to pick it up at Tesla facilities like this one. "DELIVERY" - They botched the Uber service to take you to their facility. The Uber never showed up, but Tesla reps never followed up to help you meet your appointment until hours later. When I finally got to Long Beach, 2 hours later, I stood there in the Tesla customer pick up foyer for a good 10 minutes before someone approached to help. The car wasn't ready either. They had parked it in a corner staggered by a row of parked cars. They had move the other cars to get mine out. They lost the keys to my car and had to take an hour to "remake" it (They also lost the keys to the other new cars around it, so they had to call in a manager with a laptop computer to open up these cars before they could drive the car out). I paid 50K for this new car, and it wasn't even cleaned because you could see a film of wipe marks on the windshield the next day. The did not take the time to charge the new battery--it only had a 50% charge. It also did not come with the standard charging kit, which they said was backordered nationwide. When I asked for them to get a supercharge to at least 60%, they told me that the Super Charger was not connected or broken. The total time it took for "delivery" to be completed was almost 3 hours. They had 4 representatives come out to tell me that they were "sorry". But they weren't sorry, because ultimately they told me, you have a choice to make--you can take it, or leave it (at a loss of your 250 deposit). I am now worried that the customer service for any future issues (service/tech/repair) with the car will be handled just as poorly as the delivery. My worries were confirmed a week later, because no one is willing to guide you through the issues with a whirring air noise that car sometimes makes long after you walked away from the parked car. read more

Service was excellent. I dropped off my car yesterday and picked it up today for a major noise coming from passenger tire areas. Jonathan Herrera was amazing. He went above and beyond to make sure everything was ok. Followed up with phone calls and was super friendly. Thank you Tesla and Jonathan. read more

The attendants were very responsive and knowledgeable. There was no haggling or pressure to buy.

I went in with the idea that I would actually upgrade from my model 3. But the dealership did not have any salespeople available, only one employee. At a minimum, if you are a car dealership selling cars, you need live bodies to actually greet you and do the paperwork. Otherwise, why have a fancy building with a big sign? Maybe they confused being a dealership with being a museum. read more

This dealership is a good example of what a normal Tesla service experience should be. Unfortunately I've had much worse and that's usually how it goes. From the very first person who greeted me, to the last person I spoke to when picking up my car for windshield replacement, every service member was on their A game. Car was ready for pickup within 30 mins of promised time. Received rental with sufficient charge. Overall, a good experience. read more

Avoid this place for any issues with your Tesla. Mediocre Technicians that try and blame the customers for Tesla's poor quality. Just terrible! read more