Unfortunately TDS is the best option for our area (Johnstown, CO) but it is SO bad. Frequent outages, and uneven speeds making TV viewing difficult. The customer service today was painful. I am waiting patiently for other options but until then it is an endurance race. read more

Too many break downs and hard to get answers or information from anyone as costumer service is difficult to get to or to contact them for I would not tell anyone to use TDS read more

Moved to Wellington and was told they were preferred over century link. I ordered their highest internet option and mid tv package Internet dropped every day several times a day. Different Tech was out three times and pronounced it fixed every time Ten days ago I gave up and ordered century link. To date have not lost internet once in ten days. Also switched to att tv. I pay $120 a month for both combined which is $80 cheaper than Tds and more channels And god help if you have to call support - at least 30 minute wait and all they want to do is restart the equipment read more

Worst company I have experienced in a long time, service is garbage, customer service is even worse. I actually had a rep tell me that the company can not keep people on staff because of the constant calls and complaints they receive on a daily basis. They are tired of being yelled at and unfortunately the company won't do anything to fix it. In my experience, this company does not care about their customer base at all. I also had a billing issue and the rep told me too bad so sad that they couldn't do anything about it. I highly recommend anyone who is thinking about starting service with this joke of a company, please reconsider and save yourself a lot of frustration. read more

I've only had the service a week and it has been nothing but a problem. We have two people who work from home in the house and reliable internet service is a must have!! TDS is anything but reliable, from the internet crashing to the non existent customer service. I would strongly recommend looking into other options. read more

Yesterday we had two TDS employees arrive (on time) to upgrade our equipment, and I have to tell everyone about their service. They were friendly, polite and knowledgeable. They took care of everything we asked and patiently explained the use of all the new equipment to us. We had a question they had to call about, so while they were waiting for an answer they sat on the floor and petted our dogs. We were impressed. read more

The residential high speed internet service that I receive constantly drops out and disconnects, multiple times a day. I restart/ reset my modem SO MANY TIMES! The customer service personnel are hard to understand and only help half the time. On hold for 45min average. read more

At least 1 day a week the internet is out for maintenance from 12am to 6am. Some people rely on the internet during those hours. I would never have moved to Johnstown, CO had I known how unreliable TDS would be and that it's the ONLY option in this area. read more

PLEASE do yourself a favor and RUN AWAY from TDS. Worst customer service and impossible to cancel. Had the full internet and DVR package. Only recorded a few minutes of many shows if at all. Internet dropped over and over. They blamed their own tech and sent out new equipment. Got EVEN WORSE on their "new" equipment. Save yourself the headache and don't fall down this rabbit hole. read more

Probable the worst internet service I have experienced. Speeds all over the board if you can stay connected. sometimes it works sometimes it doesn't, took over a week to have someone come out to look at it. Still didn't fix it after multiple calls, they said its on there side but nothing ever changed. read more

Stay away from TDS. The service is unreliable and they are never willing to help. Half the time when you call them you get disconnected. Then when you cancel service they won't prorate the service you didn't use you still have to pay the full amount. read more

Worst service I've ever had!! I have had issues with my billing for over a year and a half now. I literally had to ask for a supervisor SEVERAL times because my bill went up well over $100 a month, with no clear answer. I just recently paid over $250 for one month, and after speaking to an agent, was told that my bill was at a zero balance...a week later, they said my bill was late and that I now owe over 500 f'ing dollars!??!...worst company on the planet! Canceling emidiatly. read more

CRAP! TDS is the worst service. Customer service is hit or miss at best, some good some not. Cable service based on wifi that is not well supported with equipment provided. Service will be fine and then, hosed for no apparent reason and takes a technician to come out till next time it happens. This is the 4th time a tech has come out for what is now a re-occurring issue. Usually "Loading Video" or "Going to live tv" which never occurs. Unfortunately, TDS is the only cable service with gig internet in Johnstown or I would switch to a dish system. read more

Garbage customer service. I'm in a new neighborhood and was told services were ready and available so I scheduled an appointment to have it installed. The tech showed up and he was fantastic, he ended up spending 6+ hours here on the phone with TDS "tech support" all to find out that the problem is that they don't have data coming into my neighborhood. There's nothing wrong with the fiber connection to my house or the modem. He tried more than one modem. The issue is that TDS said services were ready for my neighborhood, but they aren't and instead of helping and giving me an ETA on when it would be ready, they told me they couldn't give me that information because it's not updated in their system. TDS has caused a massive inconvenience and wasted my time. I do not recommend dealing with them at all. read more

Moved to Wellington,CO and there was literally two options for Internet. So we went with TDS. I wish I would have read the reviews before hand. Anyways, the internet was "cheaper" with a home phone bundle. So we got it. We're paying $77 for internet and phone. The internet is fucking slow . It's so damn irritating having to deal with that. And my house phone sounds like shit! They don't do jack boxes so I had to plug in my main phone line to my internet box. So yeah it's equally as horrible. I'm so damn dissatisfied with this internet. It's so damn expensive and it's sucks! Don't get TDS read more

Absolutely the worst cable since 1982. Some channels do not come in half of the time, lineup on the screen is always wrong, Horrible and expensive! read more

Unprofessional service in Johnstown, CO. Cable & Internet is out for multiple days during weather events.

Very slow internet regardless what the company claims. I should be getting 100mb but it averages at 35mb. Customer service; you are just a number to them. Did I forgot to say it takes about 30 mins to get someone on the phone? A. R. @ severance Colorado. read more

I just don't get how a company can charge so much for the worst service experience (both product and customer). I pay $80 a month for 100mbps internet.. Which is the only option where I live.. and they are the only company.. So, they turn you side ways and lay it deep. Not to mention constant outages, and less then stated speeds. I really wonder if there is a why to turn these guys into a feudal entity to fee the fuck out of them. read more

Paying for the 60 internet package. Great install and worked like a charm for months. Now it's slow at best some afternoons not working at all. Customer service would not send someone out to look at it or even consider that it might be the modem i'm renting. They are convinced it's because i'm using wireless and sent me loads of information on wireless interference even after telling them everything is off besides the one computer and a cell phone. But...really....losing 90-100% internet speed with wireless in the same room? Horse crap. If I could swing the 2 year contract cancellation charge I would drop them and use someone else. Stuck for now. For internet I would suggest using anyone else. read more

Do not purchase TDS...you will be very disappointed!! I just can't believe TDS is so incompetent and that they have such terrible customer service. We were going to have TDS cable and internet installed. Kathleen Holmes one of the TDS Elite Sellers Professionals, was walking around our neighborhood selling this. My husband set up an appointment and the installer showed up and spent three hours splicing the current cables and doing all these changes in the house then he went outside and found that we didn't have a signal in our neighbors yard at the box. So he came back in and told me that he had bad news and good news. The bad news is that there's no signal so I can't connect you. But the good news is you're ready to go for when they do come back out here to connect you. Then he left. He didn't tell me that our DirecTV was completely disconnected and we would have no TV nor did he offer any solutions. He did tell me that since it was Friday they would be here on Monday to fix the issue at the box. My husband called to see if the connection had been made on Monday like the guy said it would. Nope it wasn't, so he asked them to come back out and reconnect us to DirecTV until we could either take a day off of work, or I could work from home so that they could come out here when it's convenient for them. That night, Monday they send a guy here to reconnect us and he spent an hour and a half trying to reconnect DirecTV (which we were still paying for) but because the first guy took all the DirecTV connectors with him, he wasn't able to do it. They planned on coming out on Tuesday after work to complete the job. My husband let him know that he would be home sometime between 5:00pm and 5:30pm depending on traffic. Instead, they connected the signal connection at the box and left a note on the door saying sorry we missed you we were told to be if you'd be available at five we left at 5:10. My husband got home at 5:15. He called the person who had come by our house selling this and left a voicemail. I then called customer service when I got home from work and asked to speak with the manager. I was told that they were closing in 15 minutes and was put on hold for the person to go get a manager. at 7:03pm the person told me that the manager had left for the night and that they could schedule someone to come out on June 1st! That was almost 2 weeks later! I called again in the morning and requested to speak to a manager; after talking with three people I finally got someone who told me she was going to investigate it and get back with me. I didn't get a phone call that day, so I then called on my way home. I spoke with another three people and they told me that that manager that I spoke with this morning would have to get back with me and right now the soonest they have available to come out is still June 1. I told them I didn't want them to install TDS at this point, and that we have had such a terrible experience that we really want our DirecTV back. They said that it is illegal for them to hook up another service and we would have to work that out with DirecTV. As my husband had been working with Kathleen Holmes, he continued to try to get someone out and was hoping they would try to make amends. No such luck. Murl MacKinnon emailed my husband on June 5th asking if their team of techs was able to get our TDS service up and running on June 1 when they were out at our home. My husband responded in email letting him know that he had received a call to confirm we would be home and and available...but no one showed up on June 1st. My husband followed up with Kathleen again, and she emailed my husband telling him that it was out of her hands...the person who was coming to our home was called and told not to come when he was on his way. Murl reached out again to offer to pay the Direct TV Bill since we still had no TV for over 2 weeks and offered a 20% credit. We have not heard from anyone again... We called DirecTV and cancelled it...and bought an antenna! What? Free tv? With Netflix and Amazon Prime, who needs the stress of TDS and their terrible customer service? What a disappointing experience. read more

Absolutely the worst company I have ever dealt with. If you have any other options, please do yourself a gigantic favor and steer clear of TDS. Unfortunately they are the only internet provider in my area, and since they have a monopoly there, they provide horrible customer service, overcharge, and under-provide. It's July 2nd and I have been without internet since June 15th due to a non-functioning drop cable that runs over the street by my house. I called TDS on June 17th to schedule a repair appointment and was hung up on three times in the process. A tech came out on June 19th and advised that the problem couldn't be fixed until July 1st due to the availability of TDS' preferred subcontractors. I had a couple of unpleasant discussions with supervisors and was told that my automatic payments can not be put on hold while my service is down. Yesterday, July 1st, I called to confirm the internet would be fixed during the day and was assured it would be. Nope. I got home last night and it wasn't. I spent another hour on the phone with TDS and was told that it wasn't TDS' fault if the contractors ran out of time to fix the problem and they would TRY to get techs out on July 5th to fix the problem. This morning a supervisor called and informed me that it might take 14 days after July 5th to fix the problem. Meanwhile, TDS continues to charge me for a service they are not providing and they are preventing me from earning an income at home, as my contract work requires internet. I have received nothing but cyclical arguments and absolutely no guarantees from the supervisors with whom I've spoken. I have been a civil litigation paralegal for 20 years and have heard numerous attorneys discuss filing class action lawsuits against TDS. I hope it happens. TDS does not operate in good faith, and again, if you have any other options, avoid them at all costs. read more

We had nothing but unreliable service of both internet and cable from TDS. Unfortunately it is one of the only services in our area limiting providers we can get in a monopolized town. I do not recommend at all. read more

Worked with Najji, Brenda, Blaine, Dan and lastly tucker all claiming to be in charge. Not one of them is or was helpful. This place has the worst customer service I have ever witnessed. They are really good at trying to tell you what is going to happen. Called because internet has been down for three days! After repeated phone calls and me going there job of trouble shooting I ended up just canceling my service and moving on to a different company. I rather go without service then deal with TDS. I wish there was a way to give you a poorer rating. read more

By far the worst customer service I have ever had. No one in the company knows what anyone else is doing, different employees give out different and false information leaving their customers confused and stranded. I have been on the phone for more hours than I would like to count with people who don't listen. If you thought Comcast/Xfinity was bad, steer clear of this company, they make Comcast look like the best company in the world. And the best part is they don't seem to care. read more

TDS are liars and deceptive in their sales! DO NOT USE them. We asked the agent specifically if their rates would go up when we went with them for the bundled phone/basic cable/internet, and they said "no." They never told us we were on some promotional offer, and that in less than a year our rates would hike up almost $50 a month more! OMG! And when I called and asked about their deception, and why they raised our rates, they lied some more about how costly it is for them to service our area. Paying $172 a month for bundled service with no movie channels is highway robbery. I have used Comcast, Cox, and Spectrum, and never paid more than $110 a month, and that included movie channels. Steer clear from this crooked company. read more

Don't use TDS!! I wish I would've read the reviews before signing up with TDS! My service was installed today and I'm trying to get ahold of someone on their "24/7" tech support. I finally hung up after being on hold, without talking to a single person, for 38 minutes!!! What a joke!!! It's not worth the savings. They lure you in with their no contract and lower fees but the service is absolutely horrible!!! read more

DISHONEST and the customer service is ridiculous. They installed an underground line in my backyard and broke right through an irrigation pipe. That was three weeks ago. They STILL have refused to come out and fix it and every time I call I have to tell the story all over again to an incompetent employee. At this point no Internet/Cable service would be better than having to deal with them. read more

If I could give a 0, I would. Was a customer with them for many years, even with the spotty service. Why you ask? The service available to me limited me to them alone. Fortunately, I moved into town where I could get other providers, thankfully! I call the up to shut my service off, which should be painless since I'm on autopay, but get told I owe for a full month because they hadn't taken payment even though the end of the period was up in a week. This company will give you bad service and steal your money. Find someone else if you can read more

Horrible customer service at the Berthoud Location. Went to pay my bill and they couldn't take my payment because they didn't have change so the customer service representative suggests I go to the gas station to get change. They of course don't have it so I drive all the way back into Johnstown to the bank. Only to get back and she can't take my payment because she doesn't have ones to give me! I can understand not having a large amount of money on hand but not even having five ones is ridiculous! A few months back I paid my bill with the phone and the payment got lost. So I went to the same location with the confirmation number only to be turned away with "it's not possible to lose your payment and the confirmation number isn't relevant." So I had to find someone all the way in Cortez Colorado who helped me. read more

We live in Eaton, CO. Few choices for TV. Had this for almost 20 years. Intermittent poor quality. About the time we need to call for service the problem would self correct. Finally dealt with about 3 weeks of unusable TV we finally called. Informed how the service call could be no charge if it's TDS issue, $75 if it's our problem. Hmm....After watching our cost go from about $40 to over $100 per month, we finally decided we had enough. Customer service was great when we decided to disconnect! Offers to update boxes, no charge for repair call, $20 per month off the bill.....If that had happened up front we might have put up with it all a bit longer. Cable boxes should have been updated without complaints. If you can knock $20 per month off you should have done so to keep our business not try to save it. A "free service call" to determine who had the issue would have worked too. In 20 years we never bothered them. Now we are an ex user. If you have ANY other options for TV you should exercise them. Very expensive, very disappointing. read more

very LOOOOOUUUUSSSY service, 1 hr plus and still could not get anyone on phone or tech chat