Had issues with Porting a phone number, Roberto was amazing at figuring out the issue and correcting it after multiple other on the phone could not. Courteous, knowledgeable service, thanks. read more

After waiting patiently over double the time they told me upon check-in, the person waiting on me was COLD, unempathetic and extremely curt to me. He did not want to try to help me at all. I had a good experience there previously, but that person was not working when I was in. I walked out and did not spend a dime there. And I will not again. read more

I should have believed the reviews. All I did was ask for a stool at the counter, and got excuses and attitude. They are rude, and lack some basic customer service skills! Time to switch internet carrier!! read more

Had to pick up a new Xfinity tv box. Everything went well! Polite. Knowledgeable and professional. The best! read more

Made an appointment had to wait 40 minutes. Staff is extremely rude. And then was told the account owner would need to be there to show their drivers license which they did not tell me when I made the appointment so now I have to come back and do it again if there was an option for zero stars, that's the option I would choose read more

Lisa Darling, you are the CRUDEST "manager" I think I've ever encountered. She's been tapping flyers on doors without a solicitors permit. Then she'll scream and curse at you when you ask for the permit number (which is public info) Xfinity please get permits before sending rude people out. Elderly people live here and don't need to be picking TAPE off their door. Let alone deal with an IRATE woman. Be better Xfinity. read more

Xfinity is the worst and I will never use them again.  They stated that they use the same cell service as Verizon; however, my internet and cell phone connection were not stable.  And instead of crediting my account each time there was an outage, they just sent a message stating there was an outage in the area.  I will always regret leaving Verizon for Xfinity.  They received too much of my money for horrible service and horrible connections. read more

I paid $281 for my bill completely disconnected my account when I called him about it to figure out what was going on the representative transferred me three times they said they got my service back up and working, but they did not. I don't even what they put me saying I don't have but if I cancel with them, I have no other choice because pulse is not in my area. It's complete BS. That I'm even having to deal with this. I'm about to ask my bank for a refund. read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Loveland, Colorado

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After getting the run around with customer service. Roberto was able to fix my problem

Even though I have enabled the Xfinity Connect spam filter on my PC, I am now getting over 25 spam emails/day. What I have enjoyed the most (NOT) is that 3 emails were NOT spam. I used the "not spam" icon and the emails disappeared. Came back the next day. Been doing this little routine for four days now. This and the other hit or miss on service where you cannot reach a person for a problem with a non DIY online solution (suggested by the rigid, no access auto attendant), has me considering NextLight. Couldn't possibly be worse than the overpriced, under performing service I have now. read more

This store has the RUDEST employees who have zero customer service skills. I watched in shock as this weasel of an assistant manager told an elderly woman to leave the store if she wasn't going to listen to him. He was telling her to take a a router that she didn't want because she'd had it before and it did not give good coverage for her 6000 sq ft house. She was polite, but firm in her request and evidently he's a loser who still lives with his mom and took her requests personally? He literally yelled at her to get out of the store and told her to use XFinity online's assistant instead. I left the store and walked up to her to tell her that the customer service at the Fort Collins location is better and worth the drive. I hate this business, it's way too expensive, the employees at all locations are not trained well and XFinity/Comcast as a whole is a monopoly, which is why they treat people like dirt and get away with it. This location in particular should be closed down, because it has a well earned reputation for having inept, unpleasant, poorly trained employees. read more

Rated 1 out of 5 stars I have been so disappointed in this... I have been so disappointed in this company. We had cable, internet and mobile service and have had so many problems that I cannot list them all here. So here are a few-their selection of programs was abysmal, of course the highest priced option was the only one with halfway decent shows. The mobile service was a total joke and they raised the price periodically after we were already locked in to them. Trying to contact anyone alive on their website was another joke. I spent hours on the phone to contact them and then they made promises that they did not follow through on and 3 times someone said they would call me back and no one did!! They raise prices arbitrarily and do not let you know. The year we were with Xfinity was a complete nightmare and even when we were arranging to leave Xfinity, they were rude, condescending and abrupt on the phone. DO NOT GET XFINITY! read more

Went to the store to activate a SIM card, they sent us to CS and have been trying to get through for 2 days now. As you can see on the picture it took waiting on hold for almost 2 hours to activate a SIM card. read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Loveland, Colorado

I must be the odd person out, because I love Xfinity (Comcast) much better than Dish, Direct TV and FIOS. 1. They're cheaper, and offer more services, answer their phone, and provide great, professional customer service over the phone and in person. 2. They're more consistent than the satellite services for darn sure. 3. Waaay more channels included than I've ever seen with FIOS or the satellite losers. Note to the other reviewers -- yes, when you sign up, especially if you sign up for a lower-price incentive offering and if you opt to use their equipment rather than buy your own - it IS a binding contract. And they let you know it six different ways from Sunday. Claiming you were never told is either complete B.S. on your part or you have significant cognitive issues. Customer service is excellent. My cable box went on the fritz last week - I'm not blaming them. I called customer service, they confirmed the failed equipment, offered to send me replacement or I could go to the store in Loveland. I opted to go to the store. Walked in with about five other customers, was worried I'd be waiting for the dreaded "half-hour" or longer. Walked out in five minutes with a new box, took it home, connected it, and it worked just fine. While they were busy, they were fully staffed with knowledgeable people and their IT/account tracking meant they could simply scan the barcode on my moribund unit, scan the barcode on the replacement, hand it to me, and the account was updated. Compare that to FIOS, where they charged about twenty dollars/month MORE for less channels, slow (crappy-slow) internet, and no addtional services whatsoever (I have Xfinity triple play with 250Mb/s minimum internet speed, full suite of cable channels, and home security). Plus, when I had FIOS, they were sending out service people every week because their crappy equipment kept failing and they couldn't debug it worth a crap (wiring in an apartment building that was less than five years old). FIOS daisy-chained a modem, cable box, and wireless router - had issues with multiple faulty devices, and refused to swap out all three items (and cables) for new until they'd spend three days and about 20+ man-hours in my apartment totally failing at their job. Don't get me started on the satellite companies - this review will go on forever. read more

All calls made to my cellphone started going directly to voicemail without showing on my phone. I could make calls out and message, but not calls received. After spending multiple hours on chat with Xfinity support, they suggested to go into the store and have the SIM card replaced. The agents on the chat were very polite and seemed to want to help. When i got to the store I was asked why I was there. I explained that Xfinity support sent me there to get my SIM card replaced. One of the workers, tall, older, gentleman named Chris then asked me if I had Mobile service with Xfinity currently. I explained why I was there and he asked me to follow him to his desk. After providing a replacement SIM card and installing it in my phone the problem was unchanged. He then suggested it was a problem with my phone. I explained that the problem follows the SIM card and this means there was a problem with the service, not the device... he started arguing with me about it. He could not seem to understand that if my "broken" phone had a SIM card from another phone installed, it would magically start working that it could not be a device problem. He then told me that he could not help. He had used all his tools and could offer no more assistance. I then asked if he could connect me with someone that could help. He replied asking me what more I wanted him to do.... I asked him what he suggested I do with my phone as it obviously was not working and his reply was that I should look for another service provider. He refused to help me at all after that and suggested I have a good day and leave. I have had great experience with Xfinity up to this point and was surprised that such rude, unhelpful, and discourteous behavior is allowed. I ended up calling Xfinity support and had my issue escalated to the advanced support team and my issue was resolved within an hour. Bottom line - I recommend Xfinity service and I think the majority of employees want to help customers. The treatment I received from Chris however, makes me seriously consider dropping all Xfinity services and moving to another provider. read more

My TV box has been boot looping for a week, I waited until there was a tech available that fit into my schedule. Tech didn't come today, so I call and apparently they didn't actually schedule it. So I have to wait yet another week to get a tech out to replace the box. When I confirmed I was still expected to pay for the 2 weeks I wasn't able to use the service the person on the phone went absolutely silent. And after I asked if she was still there she said "Well, I don't know what else you want me to do." Fine, I'll drive there today because I'm not lying yet another week to not have service. They closed at 5. I've been on the phone with them for almost 2 hours for her to have to troubleshoot the issue the previous person did (25 minutes just to do a system check) while she repeatedly forgot to mute me so I could hear her tik toks playing. read more

This Loveland office, Colleen, rep was a joke. She didn't want to help nor did she even listen to what I was saying. IF YOU HAVE EQUIPMENT THAT WORKS FINE, DONT REPLACE IT. I had a box that had connections in the back for my old PlayStation and my stereo/audio and when I had another account holder go exchange for updated equipment, THEY GAVE ME THIS TINY BOX THAT HAS NOTHING BUT HDMI TV OUT??? Really sad part was MY EQUIPMENT WAS IN THE BACK OF THEIR OFFICE AND SHE REFUSED TO GO GET ME MY EQUIPMENT? I had paid for that for 4 years and it was right in the back. HORRIBLE HORRIBLE SERVICE. Now I'm stuck with this tiny box and can't hook up nothing to it nor my TV. XFINITY COMPLETELY SUCKS ALL THROUGHOUT. MAYBE 1 out of 10 phone calls will make you happy. Read other reviews they'll say the same as well ... read more

If I could give Xfinity/Comcast zero stars, I would. This is the most poorly run company I've ever dealt with. By far the worst customer service. Their website and other automated systems are an example of their inability to handle even the simplest problem. I've spent days trying to get support or to return (useless) equipment. Their systems don't work. They renamed their product Xfinity because Comcast already had a terrible reputation. Just lipstick on a pig. My apologies to pigs. read more

Overall awful company.. the store is very hit or miss on service. Today it was terrible. Asked for selection on phones and they had to run to the back countless times to let me know about colors. I guess they don't inventory anything at all. Service person seemed very uninterested in helping, never offered any information, just kept telling me that they don't offer existing customers deals on anything, I should wait until new phones come out. So I finally figured it out myself. Went through an incredibly long process of giving out personal information in front of everybody to verify my account. Was prepared to pay an absurd amount anyways (because it was a birthday gift), but then I was told they don't accept money as payment only card??! Wtf? All that on top of constantly rising rates and service issues. No thank you. I left without a new phone and I'll be switching ASAP. read more

This is a predatory and frankly, disgraceful company. If you try to cancel service, they will send you down hours of time-wasting rabbit holes and still charge you. Reps will claim they can't access your account- they are just contracted by Xfinity. Mobile claims they can't help with internet and vice versa. We spent 10+ hours dealing with in-person and on the phone representatives trying to get a refund after Xfinity mobile erroneously charged us hundreds of dollars AFTER canceling. Reps don't answer emails. Xfinity will lock you out of your account if you ever change your address, making it impossible to Port-out numbers to other carriers or cancel their service. We went in 4 times to try to cancel and then resolve this. What's the point of having a brick and mortar store if you are powerless and supposedly "in the dark" on all customers accounts? What's the point in offering two services, if those two can't even communicate? We even tried to dispute the charges, to which Xfinity says "you signed the terms and conditions". This is an atrocious company and branch. People should rethink working here or doing any kind of business with Xfinity if they can avoid it. BBB has 24k bad reviews and they are not accredited. But who needs to be, when they solely own the territory? I've never been so wronged and blatantly stolen from. 0/5, greedy monopoly. read more

I'm waiting in this store to pick up the equipment that Xfinity promised that they'd ship me. They didn't. So now I'm here to pick it up. The man (Chris) at the front desk snapped at me when I didn't know if I needed to "check in" with him or with the Comcast desk. No customer service. Now I'm waiting on the edge of a bench (no real waiting area) with about ten other people. We're all perched here. I just moved to Loveland from Longmont. In Longmont we had city subsidized high speed broadband. The City of Longmont and NextLight always provides stellar customer service. I can only hope that Loveland passes their bond issue to provide their own municipal broadband. read more

if I could give them a zero star rating I would! their billing department is garbag! they will blatantly lie to your face just to either get you off their call or out of the store! yourself a favor and go somewhere else! read more

They were a great help and did everything possible. I bought the phone but the guy forgot about 2 cameras I asked for. Told me they are coming to me via mail. Just found out 3 days later an hour ago that they were not even ordered. And still waiting on new google voice # also Now have wait on hold again. read more

I called Xfinity to report that my service was discontinued for the second time in a month and after spending two hours with a lovely Philippino woman she told me how to fix it and then to sign me up for a great promotional deal for a new phone and inexpensive phone service. Transferring service and activating the phone was pretty complicated. When I asked yet another Phillippino person (who was also very nice) he told me to check with the store at Centererra for additional help in activating my new phone. I didn't catch the name of the man who waited on me but I will report that my experience was dreadful! He was an older man, thinning white hair and very unfriendly and downright RUDE. I got my own chair to sit at his desk with him and told him about my difficulties transferring my carrier and activating the phone. He told me that he had no idea how to help me and I should take the new phone to a repair shop and have it fixed. I was so upset that I went right back to my T-Mobile store and bought a new phone and had them reinstate my service! My experiences with Xfinity are so frustrating and absolutely not customer friendly. As soon as I can find another company to provide good internet and cable I will be quitting this company. The service folks in the Philippines are the best part about this company. read more

After a bad experience the day before at this same store with 'Michelle', I'm so happy to share a positive review about Alana and Steve! Both of them were very pleasant and knowledgeable, treated my sister and I with kindness and respect. They resolved a recurring frustrating issue we'd been experiencing with billing by taking the time to really listen and use their knowledge to provide a solution! Excellent customer service, and we all laughed quite a bit too! Great people who made a difference and represented Xfinity with class! Shout out to the guy Alana was training (don't know his name), it was very evident that he's a good egg and will be a great addition to the team! read more

It was my first time coming into the store to ask a couple questions (I have been an xfinity member for a couple years) I got some guy named Steve, my experience was awful. My first question was regarding my bill and he made me feel quite dumb about it. My second question was regarding bundling cable and internet and he would not present me any options besides local channels, I basically had to keep asking for more information while he just mumbled at me and didn't seem to have any interest. It was terrible, I just politely said thank you and walked out. read more

Worst customer service ever! Trying to speak to an agent is mission impossible. If you have any issues, you'll spend hours trying to resolve it. When you finally get to speak to someone, they are overseas and you will immediately start having theft issues with your credit card After being with them for four years, they raised my bill $60 a month with out warning. Now I can't get ahold of anyone to change it. I was told via chat that would receive a call from customer loyalty rep within a half hour....three days ago If you have any other options, do not use xfinity read more

During our big snowstorm last week , my neighbor lost his internet service due to a branch falling and pulling it off the pole. The pole is located in our backyard and previous Comcast contractors have repaired it , promised to return and bury the cable . Never returned to properly finish the job, and left it lay on the ground . Made mowing pretty rough, dogs getting hung up in it . Today, Comcast contractor Riley came to hook the cable up, listened and ran the cable from our pole to the neighbors , completed the repair really quickly . He was courteous, listened to our concerns and fixed a problem we've been fighting for awhile . Xffinity, give Riley a raise! He Rocks! read more

This review is for xfinity in Fort Collins - for some reason Yelp does not have a listing for it, probably because the reviews were too scathing. ZERO stars - probably the worst service I have ever had. It took multiple phone calls just to set up an appt to start service. Technician arrived, said he did not have the right work order, left. Days later another bozo does the same thing. After many phone calls comcast/xfinity refuses to send out yet another technician until 2 more days. The extreme incompetence is stunning. I would have nothing to do with this corrupt corporation except am forced to pay for it thru HOA. Fort Collins needs to set up its own service and fire these incompetents! read more

I went in to speak with them about adding TV service to my account. I unfortunately got the old man Chris as a representative and I have more than a few choice words for him. The reason for going in was their online ad for TV and internet for $79.99/month. He tells me there is a TV box included with it, then adds $5, then adds $14 for a modem for the internet, and then over $30 added for taxes. By the time it was all said and done the price jumped to $139 a month. That is a $60 dollar increase and almost double what the add says. I said so the ad is false advertisement because that is nowhere close to that cost and he tells me "to have a good day" and refuses to assist me any further. When I tried to speak with another associate to get help because I was still interested, he proceeds to follow me around the store. I have had service with them for 6 years and even have cell phone service with them and this is how they treat their customers. There are plenty of other providers out there and they lost my business for both in home and cell phone service. read more

Very bad service, four days outages in a week. Internet outage, phone outage . Cause me lost 60% business. Every time call for help. Just said can not do anything. Why they still open? They kill my business. So upset! read more

I wish I could leave a review with 0 stars! I am moving and they don't provide services where I am moving, but they are charging me $150 to break the 'contract'! 1st of all when I set services up with them they do not tell you that you are in a binding contract, instead they tell you about the great deal that they can give you! 2nd I am moving out of their service footprint so I can't continue service and I am not going to pay for services I cannot use! 3rd the woman I spoke with was incredibly rude and couldn't get her supervisor for me! Will never refer this company or use this company EVER AGAIN! read more

Had been calling customer service and getting no where regarding our bill going up almost $60. We knew when we signed up it was a 2 year contract but we weren't told that the price wasn't guaranteed. We decided we were just going to drop our cable and Theresa was extremely helpful and found a package that worked for our budget without losing too much of what we already had. read more

I have been with Comcast for years but finally have had enough. It is not only that they are outrageously expensive. It is that they are dishonest. Steve Oviedo in Loveland store is completely dishonest. What he quoted me in store is completely different than the email I received from Comcast. When I emailed him (no local phone for a company that sells phone service) he told me I would pay price quoted in store and finally bill would be correct. I have this in a email with specifics. When service guy (that I will get to him in a minute) got here to install what Steve told me was far from accurate with much higher monthly charges and additional fees. I showed him emails from Steve. He agreed that is what emails said but nothing he could do about it. But yay for Steve he got the sale. Service guy Mark: He was incompetent on several fronts. I have fairly basic windows they swing out instead of up and down. He did not have skill set to know how to install window sensors on them. We started going through contract he could not answer basic questions. His answer was I just do the install. Should Comcast not train employees to go over contracts and to answer basic questions or hire people competent enough to understand training giving if they are going to have them review with customer? Back to prices quoted by Steve in store and email vs charges shown to me by Mark. Mark had no skills set on how to handle this issue. He tried called their 800 number and was put on hold my their automated system just like Comcast makes their customer deal with. The other thing Mark said repeatedly was that his tablet runs off of Verizon and that "Verizon real sucks" so it might be slow. I explain that I know they are now in the cell phone business but I have Verizon been much more satisfied with them than Comcast over the years. He still said it again. It must have been the one part of his training he was able to embrace how to bash the competition. Mark was not necessary dishonest but poorly trained and probably does not have the IQ to do the job. He walk out flustered unable to handle the situation and with know one locally to support him when issues pop up. read more

Understaffed and S L O W as anything. No sense of urgency, lots of customers sitting around. Staff chatting about their personal lives instead of getting people processed. Really slow.... read more

When my husband and I went to the store to give back the Xfinity box and have the one we bought connected it was terrible! We waited 45 minutes to 1 hour to have someone to help us. We were put on a list by the lady in front and there were 5 people waiting in front of us. The store only had 2 sales reps to help. Apparently the lady in front was only a greeter. We seriously felt that that store in Loveland needed to hire more sales reps.It was a tiring experience! read more