They shut down my service and then when I took all my equipment back like the modems in the boxes…read morethey failed to issue the credit for my account and now they think I'm going to pay it all and they're out of their mind .

Had issues with Porting a phone number, Roberto was amazing at figuring out the issue and…read morecorrecting it after multiple other on the phone could not. Courteous, knowledgeable service, thanks.

Terrible!! Ordered online and locked in a price with an optional phone. I choose not to get the…read morephone, only needing internet, and was assured the price was the same and told to go into any store to pick up equipment. The Greeley sales man told be I had to hook up a phone or the price would be double the price. He refused to give me equipment unless I activated a phone line. I then called the main Xfinity number to verify the price and terms. I was told that this store was not honoring the terms and trying to upsell. The dishonesty was profound and the man literally became angry when I refused, told me to get service elsewhere, and stormed off leaving me standing at the desk. I went to a different store and was given the equipment without the drama. Don't give them your business. Don't take their word for anything. There are many official stores that aren't owned by greedy, lying, creeps.

I walked in because I started receiving upwards of 40 scam calls daily starting from 06:00hrs…read more Haven't had any complaints with our service up to this point, but I asked what they could do to help me get the calls to stop. The employee looked me dead in the eye and said, "We can't do anything. Well, unless you pay another $10 a month, then we can make it stop." So... You can do something, you just won't unless I have deeper pockets. Your customers are being harassed, but profits are more important. I don't know how my number got out to all the scammers, but it wouldn't surprise me if Xfinity sold it to them to force me to pay extra. Looking for another cell service provider now and will NEVER return to Xfinity! I'm going to tell everyone about this!

I had a very odd issue with my iPhone and was told by many others that it was a Xfinity issue. We…read moremet with Jake at the store and he couldn't have been more helpful. He figured out what was going on, was very upbeat, professional, funny and friendly. Thanks for everything, Jake!

I just spent one hour on the phone with a ridiculously incompetent person. TVs have not been…read moreworking for 2 months-2 techs have come Out and hard wired TVs and NOW they tell me the problem is our internet router does not have enough bandwidth and they will ship me a new one and then I have to call tech to come Out and install and un hard-wire TVs of course at their convenience. I have NEVER paid more $$ for terrible service and morons

I would like to share a service complain on Comcast Xfinity...where I am not even a customer of…read moretheirs but have made multiple attempts to get them to fix their install that comes into our backyard for over a year now. Around April/May of 2020, we had Xfinity knock on our door to ask permission about accessing an electric box in our yard for neighbors that we're getting their service installed. We asked why the cables had to come to our yard, but at that point in time it was the closest connection in our new development. However, they didn't ground the wires as promised. Instead, they dangled the cables over the top of our low-level fence lines - crossing three neighbors fence lines before reaching the actual customer. We made sure to call it out to them that the way they were planning on leaving it will not work for us. And they were quick to tell us that they will have a team come to ground the wires so they're not exposed and hanging for any children (or adults for that matter) to accidentally touch. That promise has still never been met - and that's the issue we have been continuously trying to correct. We've called over 15 times - even had a service technician come out around February of 2021 where he said this is not how it should have been installed. At that point in time we were in our wet/snow season, so the gentleman told us they'd be out in May 2021 to come ground it once we got to dry season. That never happened either. I have called 6 times since July 2021 (only achieving 4 ticket numbers) but they have scheduled a technician to come on a Saturday - where they never showed. They told me on another ticket I would receive a call - which I never did. Then another time another call promise - to the same result. Then a 4th time with the same result. The last time I spoke I heard the exact same wording and knew I was only going to get the exact same result. At this point we have now filed complaints with the BBB and the FCC.

It seems that every bill l receive is higher,im now paying 300 bucks a month for crap i dont need…read moreand 130 buck for my cell phone which is ok. I need to get rid of cable ,home security and land line

Exceptional job from Brian Christoph W, I came in with my service problems and he was able to help…read moreme in the quickest and polite way. He explained the issues that I was having with my WiFi and was able to hook me up with a new service in just an instant. His expertise in customer service regained my faith in Xfinity. Thank you so much Brian for the great experience!

Ashley is a gem. I had intermittent service on the modem and had just replaced it a few days ago,…read moreinternet going strong for a day and a half and then no service. Brought it back, Ashley replaced it.. went home to set it up and having similar issues.... went back, she replaced it again. Kinda bummed that I had to wait both times but it's to be expected showing up here on a Saturday. Glad that the 2nd time I came back Ashley had me take 2 different modem models to try in case one just doesn't work out. Glad I didn't have to go back the third time. She provided great service. On a side note for Comcast: I do wish the technician that gets sent out to homes would bring the equipment to replace vs having to come by to test the service and then if the equipment is still faulty to bring it back to the store... seems like a waste of time. I do hope that Comcast would change up their service models and ensure techs to be one stop shop when possible.

Went in to cancel my home internet service, it was quick & easy and James was very nice!read more

The credit card I used to autopay Xfinity mobile was compromised . I went online (Xfinity site) to…read morechange my payment method. I tried multiple times to fix the issue. I tried later in the day. I tried multiple times at various intervals to correct the issue. I was at it for two days until I finally had to physically go to the Xfinity store. Really? Must be using a dumber than usual AI bot. Below is an image of the error message. Xfinity lost over 1.3 subscribers over the last three reported quarters. Now what do we think drove that mass departure? No service. No quality. No value.

Where do I begin? I had xfinity internet/tv service before buying a house with my husband. He had…read moredirect TV. We chose xfinity to bundle with the mobile service. I went to transfer but they wanted to increase my internet service so I canceled and had my husband start new service for the new customer deal. We then transferred existing phones from Verizon to Xfinity. How ever they lost two of our phone numbers during the port.. funny the only 2 lines that we kept our devices and didn't get new ones.. that mess took 3 days until management said sorry nothing we can do but give you a new number... 2 years later, time for a new phone for my daughter. she got the Samsung flip but 2 days later took it back because it was difficult compared to her apple. They returned the phone but for 4 months kept charging the device fee on our account. Finally after getting shifty I got an advanced service manager who fixed the issue with who processed the return.. After all the issues w/xfinity, yup, I still upgraded my phone but online and activated the phone myself at home..No issues. Then two years ago my daughter now 19 wanted a New iPhone but wanted to make payments. So again we upgraded online got the phone and no issues till the other day. We went to save on our bundle TV/cable/ internet charges and of course xfinity would not drop TV/Voice to just internet w/o charging us more, nor let us get new pricing. So we went looking else where and found a far better internet phone deal W/o contracts or price gouging for long term customers.. So we canceled cable/internet and went to port out our phones. I did a final device payment to Xfinity to pay off my line and my daughter's phone. Same day I Ported my number out to check out service and see what BS xfinity would pull... nothing happened all was smooth. But I still waited 2 weeks to port the rest of the lines. Husbands line went fine, mom and dads phones were old so I had to order new sim cards and my daughter line was locked. I Spent about an hour on the phone w/xfinity tech saying it's not locked until advanced tech took over and said device is locked and then released it. Then 2 days later, I got the SIM cards from the new carrier and moms port went smooth (phone not purchased through Xfinity) but dads phone (my old iPhone 12 upgraded through Xfinity) says SIM LOCKED. I call and again hours w/tech saying it's not locked then says wait 15-20min and it should be good. It wasn't. I Call back, and that tech says it's not locked and it's because I need to re-request the port and activate it with the new carrier. I said I cant the phone won't take the new sim. He said to put the sim in one of the other phones and he'll place a service ticket on the locked phone but it will take 24hrs after port for it to clear out. Nope got an email from Xfinity support 3 hours later saying they can not complete the request because I no longer have service with them... I can't reiterate just how frustrating and disappointing this company and it employees are. If it was one time, one person or one thing ok... but not every time we have to interact with them.. I am so excited to never ever do business with XFINITY again. I still need them to unlock my daughter's phone tomorrow but Im beyond over it. If you haven't heard yet listen now, do not chose Xfinity. I promise there are far better options out there over Xfinity, including dial up and analog antenna.

The worst service I ever had wait over an hour just to talk to somebody you're forced to…read moreverification.Is the worst I ever encountered the people that work there are very unprofessional in lack of knowledge.\nI'm telling everybody never go to xfinity or comcast , they're very unprofessional

Five stars for StreamWise Solutions, and special recognition for Juan…read more I originally contacted StreamWise to install an outdoor OTA antenna for our home. I've been using OTA television for about 13 years and currently have five TVs, each with its own indoor antenna. That setup worked, but I wanted to finally move to a properly installed outdoor antenna that could serve the entire house. StreamWise absolutely delivered on that. The reception from the new outdoor antenna is outstanding. Channels that could be inconsistent with the indoor antennas are now coming in extremely well, and having one properly installed antenna serving the house is a much cleaner and better solution. But surprisingly, the OTA installation may not even be the most valuable thing StreamWise did for me. Our house already had RJ45/Ethernet connections installed in multiple rooms, but they were useless because the wiring and central panel was not complete / bad. I wanted to take advantage of those connections for years because I prefer hardwired internet for stationary devices rather than having everything competing over Wi-Fi. Juanito took the time to look at the existing wiring, understand what had been done in the house, troubleshoot the panel, and get the Ethernet connections functioning. And he explained the setup so I actually understand how to manage it going forward. That is the real game changer for me. We're a family of four with a lot of connected devices, multiple TVs, streaming, security cameras, and everything else on three floors! Until now, most of that depended heavily on Wi-Fi. With the existing Ethernet infrastructure finally working, I can hardwire TVs and other high-use stationary devices (work laptop) throughout the house and reserve Wi-Fi for the devices that actually need it. That should allow me to get much more out of the internet connection I already have rather than simply paying for increasingly higher bandwidth. It also gives me the flexibility to consider lower-cost internet plans and other ISPs because the home network itself is no longer the bottleneck. That is what impressed me most about Juanito. He didn't simply show up, install the antenna I requested and leave. He recognized another problem that was important to me, took the time to work through it, fixed it, and then helped me understand the solution. That kind of service is worth calling out. So if you're considering StreamWise for an OTA antenna, I can absolutely recommend them. The antenna installation and reception have been excellent. But in my case, getting the wired network throughout my house working properly may end up being even more valuable over the long term. This is not inexpensive work especially all the things I needed help with like my RJ45 fix so I spent the money to do it right. I expect my ROI to take a few years, if not in one year if I can get the right ISP and affordable plan soon. In short, excellent work by StreamWise and especially Juanito. This was one of those service calls where I ended up getting considerably more value than I expected. Highly recommended. p.s. once I get the new internet, start seeing the savings plan to look at other options as needed. A mesh system to increase any bandwidth dead spots, I find and possibly the Tablo concept. Most likely will give Streamwise that business. I need them to stick around.

Jaun is a rare individual who knows homeantenna installation inside and out. We now pull in all…read morelocal stations from Longmont, in higher definition than what xfinity delivered and for free!

Recently moved and Kris came to assist with the internet. He was awesome! Super friendly and got…read moreright to business. Made a few inexpensive suggestions for us to better the connection, which we appreciated. This was not a simple task but Kris knocked it out like a champ! I wish all Comcast experiences went as efficient and smoothly as Kris made this one. GIVE THIS GUY A RAISE!

Services is mediocre Price ls charging in their own way…read more They will give low price at first and raise it continuously. So we had to read notes throughly

We had TDS internet for 7 years and have had consistent drop outs and slow speed in Johnstown CO…read more(despite having Gig service). We have also experienced billing SNAFUs on several occasions. Once Xfinity became available, I decided to cancel my account in early May 2026. I called and spent 2 hours on the phone and finally got a rep who told me they would send a return shipping box for the modem. That never came. I called again and was told they would ship out another return box - and it never came. Meanwhile, TDS charged me a $179 fee for equipment not returned. I found the local TDS office and delivered the modem in person. The employee said that my account had been adjusted to note the return. Today I received a bill!!! TDS is a crappy company that oversells service while shortchanging servers and infrastructure, and has the most customer unfriendly and convoluted business practices I have encountered. AND their website has dead links.

Avoid TDS at all costs. EVERYONE at TDS is incompetent, from the Techs who install to the customer…read moreservice department, billing department, and even supervisors. Every employee has a far different answer from the previous one and then each employee simply states, "I don't know why the other employee would say that!" But then further messes up your account. If you want to avoid a headache, avoid TDS. Not one employee here knows what they are doing. -and all I had was internet, which apparently is too much for them to handle.