Had issues with Porting a phone number, Roberto was amazing at figuring out the issue and…read morecorrecting it after multiple other on the phone could not. Courteous, knowledgeable service, thanks.

After waiting patiently over double the time they told me upon check-in, the person waiting on me…read morewas COLD, unempathetic and extremely curt to me. He did not want to try to help me at all. I had a good experience there previously, but that person was not working when I was in. I walked out and did not spend a dime there. And I will not again.

Rebekah is very helpful and knowledgeable. She was able to get my a great rate and was very nice…read moreand fun to talk to! Thank you!! :)

Terrible!! Ordered online and locked in a price with an optional phone. I choose not to get the…read morephone, only needing internet, and was assured the price was the same and told to go into any store to pick up equipment. The Greeley sales man told be I had to hook up a phone or the price would be double the price. He refused to give me equipment unless I activated a phone line. I then called the main Xfinity number to verify the price and terms. I was told that this store was not honoring the terms and trying to upsell. The dishonesty was profound and the man literally became angry when I refused, told me to get service elsewhere, and stormed off leaving me standing at the desk. I went to a different store and was given the equipment without the drama. Don't give them your business. Don't take their word for anything. There are many official stores that aren't owned by greedy, lying, creeps.

Owen is to be commended...he unraveled a technological nightmare related to our phone…read more He was persistent, professional and personal in helping us reach out objective! In this day and age of robo calls, he was the personal touch we all pursue! Job well done

I just spent one hour on the phone with a ridiculously incompetent person. TVs have not been…read moreworking for 2 months-2 techs have come Out and hard wired TVs and NOW they tell me the problem is our internet router does not have enough bandwidth and they will ship me a new one and then I have to call tech to come Out and install and un hard-wire TVs of course at their convenience. I have NEVER paid more $$ for terrible service and morons

I would like to share a service complain on Comcast Xfinity...where I am not even a customer of…read moretheirs but have made multiple attempts to get them to fix their install that comes into our backyard for over a year now. Around April/May of 2020, we had Xfinity knock on our door to ask permission about accessing an electric box in our yard for neighbors that we're getting their service installed. We asked why the cables had to come to our yard, but at that point in time it was the closest connection in our new development. However, they didn't ground the wires as promised. Instead, they dangled the cables over the top of our low-level fence lines - crossing three neighbors fence lines before reaching the actual customer. We made sure to call it out to them that the way they were planning on leaving it will not work for us. And they were quick to tell us that they will have a team come to ground the wires so they're not exposed and hanging for any children (or adults for that matter) to accidentally touch. That promise has still never been met - and that's the issue we have been continuously trying to correct. We've called over 15 times - even had a service technician come out around February of 2021 where he said this is not how it should have been installed. At that point in time we were in our wet/snow season, so the gentleman told us they'd be out in May 2021 to come ground it once we got to dry season. That never happened either. I have called 6 times since July 2021 (only achieving 4 ticket numbers) but they have scheduled a technician to come on a Saturday - where they never showed. They told me on another ticket I would receive a call - which I never did. Then another time another call promise - to the same result. Then a 4th time with the same result. The last time I spoke I heard the exact same wording and knew I was only going to get the exact same result. At this point we have now filed complaints with the BBB and the FCC.

It seems that every bill l receive is higher,im now paying 300 bucks a month for crap i dont need…read moreand 130 buck for my cell phone which is ok. I need to get rid of cable ,home security and land line

Ashley is a gem. I had intermittent service on the modem and had just replaced it a few days ago,…read moreinternet going strong for a day and a half and then no service. Brought it back, Ashley replaced it.. went home to set it up and having similar issues.... went back, she replaced it again. Kinda bummed that I had to wait both times but it's to be expected showing up here on a Saturday. Glad that the 2nd time I came back Ashley had me take 2 different modem models to try in case one just doesn't work out. Glad I didn't have to go back the third time. She provided great service. On a side note for Comcast: I do wish the technician that gets sent out to homes would bring the equipment to replace vs having to come by to test the service and then if the equipment is still faulty to bring it back to the store... seems like a waste of time. I do hope that Comcast would change up their service models and ensure techs to be one stop shop when possible.

It's annoying to not be able to call and schedule an appointment. If I try on line I have to go…read morethrough troubleshooting first which usually brings no resolution - just makes me wait. When I finally get the automated phone system I again have to wait 20 minutes for a live person to call me back. My time is just as important as theirs though no one seems to think so in their organization. I finally have a technician arriving in 4 days ...

The sales person, Locke Williams, was knowledgeable, kind, patient, skilled, and professional. He…read moreworked with two household transfers and 3 phone transfers. He walked us all through the process to completion. He easily established trust with us and that is a first with Xfinity. I am usually skeptical but he put us at ease. I hope you hire more like him! what a gem.

The credit card I used to autopay Xfinity mobile was compromised . I went online (Xfinity site) to…read morechange my payment method. I tried multiple times to fix the issue. I tried later in the day. I tried multiple times at various intervals to correct the issue. I was at it for two days until I finally had to physically go to the Xfinity store. Really? Must be using a dumber than usual AI bot. Below is an image of the error message. Xfinity lost over 1.3 subscribers over the last three reported quarters. Now what do we think drove that mass departure? No service. No quality. No value.

The company I work for has 12 accounts with Comcast. We have tried on many occasions to deal with…read moreComcast over the phone and every time it's been a frustrating experience!! I walked into the Xfinity store on 88th and Washington and was assisted by Daniel- what a great guy! He was helpful and genuinely concerned about our problems. I just wanted to say thanks to him. We have thinking about changing providers but Daniel save the day. Hey Comcast that's 12 accounts Daniel saved- I hope your company appreciates him.

XFIN is robotic , uncaring ( both on the phone , chat and at the store ) thanks Vlad ...... they…read morehave disconnected while on the phone. Thanks Jack ..... next ...... although I can't prove it .... I believe they have siloed us into the "elderly stupid" grouping. I think they charge us more because we've been loyal . We have spent weeks and still have not have fully working video and internet service. A rating of ZERO would not be low enough.

Very reliable, back their work very professional. Did not over promise on phone and kept it clean…read moreand to the point. Up front pricing, very satisfied customer. These guys are what you wish Magnolia guys were.

I had an excellent experience with Juan, who installed ethernet wiring in my home. Juan was…read moreprofessional, experienced, and very knowledgeable in his field. He walked me through his approach, answering questions and explaining the decision making as he went. The quality of the work is excellent, and every connection was tested and running smoothly before he wrapped up for the day. I highly recommend StreamWise and Juan, the work was neat, professional, and well executed.

Recently moved and Kris came to assist with the internet. He was awesome! Super friendly and got…read moreright to business. Made a few inexpensive suggestions for us to better the connection, which we appreciated. This was not a simple task but Kris knocked it out like a champ! I wish all Comcast experiences went as efficient and smoothly as Kris made this one. GIVE THIS GUY A RAISE!

My mom is an elderly widow on a fixed income. My dad had a business contract with them but died one…read moreyear before it expired. She has been on the phone trying to cancel since October. She was told to return the router. She sent them back the router and has the mailing receipt. They keep billing her, calling her, giving her conflicting stories, and denying that they got the router . They insist that my dad had to cancel the account. But he is DEAD. And they keep charging her. Then they referred her to a debt collection agency that called her today. Luckily the person took her off that list after hearing her story. I told her to contact her lawyer. This is harassment and elder abuse. Their service that we had in their house was poor as well. There should be a class action lawsuit given the number of people who have had such experiences trying to cancel their accounts!

TDS is a scam, horrible customer service and refuses to cancel your service and will continue to…read morecharge you. The services goes down every week leaving customers without internet and when it does work it's horrible connection. Worst customer service/care/support/ business I've ever dealt with. All the 1 star reviews are true. NEVER USE THIS COMPANY

Terrible speed performance, and overpriced. Sometimes you get a good customer service person who…read moreknows something. Lots of service interruptions throughout the year. The technicians who come to the house are good, and know what they're doing. On the service and customer service side, it was nearly impossible to return a modem: TDS gave me the wrong address and then it took numerous attempts to find somebody who knew more about how to get the modem back to them. Very happy to no longer have to pay them any money.