Customer service sucks! Was told by Johnathan he'd have my back as I am older and not real tech savvy. After everything was switched over, I text him some issues I needed help with. Said he'd be over that Friday and never showed up. Texted him again, no response. So sad. Leaves a very bad taste with me for this company. Really thought I could trust this guy but should have known better! I hope he is in the same situation down the road and gets screwed over! Why can't people just be human anymore? I'll be switching services back thanks to this dude who couldn't keep his word...beware!!! read more

I just spent one hour on the phone with a ridiculously incompetent person. TVs have not been working for 2 months-2 techs have come Out and hard wired TVs and NOW they tell me the problem is our internet router does not have enough bandwidth and they will ship me a new one and then I have to call tech to come Out and install and un hard-wire TVs of course at their convenience. I have NEVER paid more $$ for terrible service and morons read more

Wish there were a less than -ZERO- star option. Terrible terrible experience with Xfinity, trying to start up service with Mobile. One entire week waiting, and about 5hrs on the phone...still with no resolution. Why should I have to try so hard to buy a service? Corporate policy to throw untested agents with accents so think they are not understandable AT ALL to the wolves in their failed version of 'Customer Service' is a damaging disservice to them...and a bird-filp to customers! Not to be outdone, though...the 'Xfinity Assistant' is a laughable joke and worthless. But Xfinity could care less about either...riding high on obscene $45.6Bn 2023 profits. "Let Them Eat Cake" says the logo on CEO Brian Roberts' t-shirt. Probably. Comcast/Xfinity is one of the most consistently hated companies in America. I understand why now, but they could give a hoot. Instead of striving to do better by investing some of their billions into helping customers deal with issues -COMCAST/XFINITY- themselves caused, unconcerned shareholders are opening escrow for their sixth vacation home or walking into a Ferrari dealership. Calling tomorrow to put an end to my suffering, and the process of signing up with Xfinity Mobile. It is VERY apparent it can't handle simple tasks...and is unforgivable how they thumb their nose at the customers that have made them a billion-dollar corporation. read more

Xfinity - Mobile Phones Near Me - Fort Collins, Colorado

I needed to get a xfinity modem because my personal one stopped working. I talked with customer service through the app and we couldn't get my modem working. So they tell me no problem and that I can go to the store in person to pick up a new free one at no additional charge. I get to the store and the service I get is just how South Park portrays it, basically pay a monthly fee or kick rocks. So I leave and contact the online support again. This time they say they will just ship me one so I don't have to deal with the store. Now I am getting a modem shipped to my house and I have no additional fees like the store was demanding I pay. Moral of the story, Xfinity in person is hot garbage but their online customer service rocks. read more

I am so over xfinity!!! They have too many hidden fees and even the supervisor can't help with basic needs! I pay for a service that works roughly 10-12 days a month, but they want their full payment for crappy undependable service. Basically im just giving them free money a month. I will be canceling my service and finding a provider that values their customers, not just making a dollar. Do better xfinity read more

I had to go into the store today because I wasn't having a lot of luck on the customer service on the phone but when I got into the store they were so wonderful and helped me get everything that I needed so I could get my modem working again and everything up and running.. The manager Anthony and 2 of the other guys helped me and we're very kind because I didn't know what I was doing and I was so frustrated. I did have to call customer service overseas tonight but I was so lucky I got another nice person on the phone and she helped me to do it get it all set up at my house... Having all the instructions from Anthony really helped a lot I didn't feel like I was in the dark with the lady helping me and everything kind of fell into place... read more

Owen is to be commended...he unraveled a technological nightmare related to our phone. He was persistent, professional and personal in helping us reach out objective! In this day and age of robo calls, he was the personal touch we all pursue! Job well done read more

This company is awful. Please advise. It's a trap. It is impossible to get good customer service. You have to go through a chat robot, which never actually solves anything. Then you get transferred to a "live agent" which often doesn't help. It is extremely difficult to get a technician appointment. My latest issue, which has driven me to leave this review and go to another company, is that the assistant is telling me to call their number. When I call it gets to a point where is says "please self assist using our Xfinity assistant". Literally a loop. Neither of which are helpful. Now I am going to drive in person to their store to try to get someone to cancel my service. Absolutely a nightmare company to deal with. Don't do it. I'm going to try Verizon next. And I swore I would never go back to AT&T but I'm ready to try anything after this experience. read more

Xfinity - An example of hitting a wall with the Xfinity assistant. - Mobile Phones Near Me - Fort Collins, Colorado

- Extremely Disappointed After 20+ Years as a Loyal Customer We have been with Xfinity for over 20 years, and I never imagined I'd be this frustrated or considering switching providers -- but here we are. Our bill has been $30.10, suddenly jumped to $95 this month without warning -- something we've never paid before. Now, we're being told our only option is to "lock in" at $55+ per month for the same plan we've always had. This feels like price gouging on another level, and frankly, it's unacceptable. What makes this worse is the terrible in-person and phone customer service experience. Instead of offering real solutions or honoring the loyalty of a long-term customer, Xfinity would rather push us toward outrageously priced plans. The most frustrating part? It clearly states online that because we moved to another apartment complex, we qualify to re-sign for $40 for the same plan -- but no one wants to honor that. It's beyond disappointing to feel undervalued after decades of loyalty. I never thought I would say this, but we're ready to take our business to AT&T or any other provider that values its customers and offers fair, transparent pricing. Xfinity, you are forcing loyal customers out the door -- all over pure greed read more

Comcast is intentionally deceiving and misleading customers. Comcast hides and adds unauthorized charges and fees without customer permission or knowledge. Comcast is making unauthorized changes to accounts without customer permission or knowledge. Comcast is violating consumer protection laws and engaging in unfair business practices. Comcast is falsely advertising internet services, packages and costs. Comcast is intentionally blocking service cancellation. Comcast is intentionally not communicating or offering service to disabled and seniors in a manner they can understand leading to extra services and costs not needed nor can this population afford. read more

While my actual internet service has been good since I've lived in the area, the customer service from Xfinity as a whole is abysmal. Representatives in online chat and over the phone are unhelpful and out of touch, meaning that you have to actually visit the store in person to get anything done - a pain in the butt to start with! I've learned that the only way to get anywhere near your old contract price is to go in store and see what they can pull up for you in the computer. So silly. The employees are nice enough, but clearly don't have any agency over decision making on anything about their customers and their conversations sound incredibly scripted. I've waited 20+ minutes every time I've visited, always longer than estimated, and it seems there's never enough people. read more

Xfinity is predatory and despite me cancelling my plan in May, they charged me for an additional month of service and then said they would 'refund me'. Fast forward to October and I have still not received a refund. Multiple calls with hours on hold and still have not been helped. Theft is what this company does best, because it's certainly not WiFi. Watch out, folks. They will steal your money. And you won't be able to speak with one person from that company that can or will help you. It seems like they are trained specifically to be unhelpful. ZERO stars but they won't let you put that on here. This company is a money trap; DO NOT USE THEM!!!!!! read more

They have no real customer service, they just direct you to speak to a bot that only has six options. I've been a customer for years and was just attempting to take my Wi-Fi off of the seasonal hold. It's impossible to do that online or over the phone, I had to go during my lunch hour and wait to speak to a person at a location that was 30 minutes away from my place of work. read more

The customer service SUCKS. Hands down, the worst I've dealt with. You cannot get through to a live agent no matter how hard you try, and the xfinity assistant is of no help. Ever. Not one time. So - do not waste your time. I'll save you the frustration. read more

I bought my cell phone on Samsung.com. I mostly downloaded my data myself and appeared some things did not transfer. I have cable thru xfinity as well as three months ago moved my phone service to them. I went by the store in Fort Collins to get some help with tweaking data service and first day I went to store... last Thursday was told assistant could not help me since my phone was latest model the EDGE and xfinity did not have format to help me. Yesterday I went back with my new phone and got the dirty look and fella said you ought to go to Best Buy to set this up? Would cost me $99. He started helping a bit but in 10 minsxturned me over to a guy who was not a salesman. This guy advised me I didn't need to transfer the Sim card for functionality. Actually this step was needed I did it later by myself .should I change my service back to Verizon that I was with for re 25 years? Actually i felt a victim of age discrimination. ​ read more

Nearly 3 hours ago =- I opened up a chat on recurring internet connection problems. My neighbors also are having the same issue - we have complained on this for the last 2 years but it continues to get worse ... I am not sure if it is a bandwidth issue where you guys need a bigger pipe -- but right now I get 4-5 internet drops every day. So when I started this call with Muskan at about 1PM - I hoped to resolve this .. But now it is 3:20 - and I have talked to ... Sneha Naman R. Leela Mahek Saniya Aditya Prabhav Shaheen And I keep getting passed around to people that have no expertise ... very frustrating! I finally hung up - seriously - what a f**ked up customer support process. So this is the key point - my neighbors and I are tired of the reliability issues - we are currently working with three other internet companies to get them to serve our neighborhood - Xfinity right now has us as a captive community -- but this is going to change when these three companies start operations... I can't wait! read more

Your website is terrible, and your app is even worse. The worst part is when you try and call to get someone on the phone to figure out a simple problem, your system makes it so damn complicated to get through to get to a person, that you end up giving up. For a tech company, you would think your technology for assisting people would be better. read more

Worst thing about Xfinity is customer service and their deceptive business practices. They outsource their CS to a foreign country, where they mostly just lie and mislead you to get you off the line and pass the time, all while "promising" they will do everything in their power to help and fix the issue while not doing anything. I had just internet for a set price, no deal, no promo. It was expensive but it beats the sudden surprise of a bigger bill one day. Boy was I wrong, suddenly get a bill for $70 more than usual with zero warning only to be told my promo was up, then they start trying to get me onto a new promo. Liars, cheats and thieves. Screw this company. read more

I went to xfinity to change my xfinity password today, not knowing that you can make an appointment ahead of time. There is no signage inside or outside of the building notifying customers that they can make an appointment. I sat there for 30-45 minutes before I left. What good are appointments if you don't notify your customers that they can make an appointment? If I had a viable alternative ISP I would switch in a heartbeat. read more

Xfinity (Now) Mobile. I called Xfinity about an internet issue, and tech support told me I could save on mobile, which is only $25 a month. I said ok. I thought I was signing up for Xfinity. Instead, it is a pre-paid service that doesn't allow you to upgrade to a better phone, and if you use more than 20GB of data, your speed, which they claim to be unlimited when you sign up slows down to 1.5. I wanted to cancel and tried to call maybe 2 hours after the initial sign-up. You get the runaround and can't talk to anyone, only chat,. On the first chat the rep said they canceled it, I looked at it the next day it was not. So I called back, and as soon as I said cancel, they told me that even though I hadn't activated the sim card, as I am still with Tmobile, I would lose my phone number. I contacted them about 5 times, and they say I have to call in, but it takes me back to the same queue. They will disconnect as they tell you to call back. AVOID THIS SERVICE! Horrible customer service I quess I will have to activate the card but there is no contract so I will go back to T-Mobil ASAP read more

It sucks that they don't offer the same deals to existing customers as they do to new customers. Once they have you, you at their mercy. Waited at the store an hour to be told that. read more

I needed to replace my modem and Trinity was so incredibly helpful. It seemed fairly busy while I was there and she was running the check in desk and helping multiple people at the same time. She made the experience so easy and she was so kind and professional! Thanks Trinity! read more

Wow. Where to begin. I despise this company. From start to finish this process has been a nightmare. I had to break my previous apt lease due to my mom's declining mental and physical health. This necessitated that I begin caregiving for her full-time. This change required we both move into a new residence. My elderly mom required that we have cable TV. I continued to pay for my previous (xfinity internet) service until my landlord could renovate and find a new tenant. Finally, 5 months later that happened. Several phone calls with xfinity, then forms for us both to complete and email back, and then we were told everything had been switched- we had separate accounts- and all was good to go. The next bill came, and she called to tell me that my residential service had been added to her account. More phone conversations leading nowhere until we were finally told we had to visit the local xfinity location to handle in person. We did. The young man at the desk informed us- with great frustration- that the only way to straighten the accounts out required my current account being shut down and then reopened so that he could assign me another account number. He apologized more than once. Suspecting that could potentially extend my contractual obligation by 5 months I asked him if that would be the case. He assured me that NO IT WOULD NOT. I didn't choose to close my account and reopen another. That was how they "fixed" our billing problem. Now today I call to speak with a customer service rep and learn that it ABSOLUTELY DID extend my contractual obligation to xfinity by 5 months. The customer service supervisor was absolutely no help. Both representatives spoke with canned responses and reminded me-more than twice- of the current package I was enjoying! We will be canceling this service as soon as possible. (FIVE MONTHS FROM NOW!!!) Xfinity/Comcast is one of the worst companies ever. The corporate customer service reps you speak with on the phone and/or on-line don't communicate with the local reps physically working inside their retail establishments. I am thrilled that this industry is dying. Cable TV is a dinosaur. Try any other company before signing up with xfinity. O and their internet connectivity is slow, expensive and sketchy at best. There are now cheaper faster services throughout Ft. Collins. read more

Canceled my services with them and they still charged me for the services I canceled after I had already canceled them! Was told I would be refunded the money after the end of the "service date". It has been over three weeks since then and I still have not received the money back that was STOLEN from me. Was on the phone with customer service for over three hours, being transferred around to different departments that had nothing to do with my issue. I asked to speak with a supervisor multiple times during multiple different calls and I still have not been able to speak to one after a week of trying. SHADY DISHONEST BUSINESS THAY STEALS MONEY FROM YOU AFTER YOU CANCEL YOUR SERVICES AND THEN WONT RETURN IT. I wish I could give less stars. Worst company and customer service I have ever experienced. read more

The rewards center is all crap!! I called to get a free pod that I qualified for, through 3 different avenues, mind you. But while the agent was chatting with the rewards team, they were saying that I didn't qualify for one even though my service is SUPPOSED to be "the best" internet speeds, they are definitely not! I am a platinum customer, and this is how the rewards team treated me. read more

Whike I'm not a fan of any cable companies these days, so over-priced. BUT...the staff are excellent and knowledgeable. I especially want to thank Luke for his great service. He is friendly, professional, patient and efficient. The customers prior to us also told him he is the best, and we totally agree! read more

Don't get internet here!!! Its slow and expensive!!! Just buy connexcion from fort collins themselves it's like 59 dollars a month for a GIG phiber up and down... for real don't go with xfinity they are so bad read more

I'm a longtime customer & needed a new Iphone. Only 4 appointments were available on-line IN THE NEXT YEAR - and those two were 2 weeks out! So I went to the store where I'm told it'll be a 45-60min wait. 75min later I get help. The phone I want wasn't in stock & was ordered - but today (3 days later) it still hasn't even been shipped despite my having been told I'd have it yesterday. On top of that, according to Apple, I was given incorrect instructions on transferring data to the new phone. They should spend more on competent (vs friendly) customer service and glitzy storefronts. (BTW, their line crew also broke my sprinkler system and didn't think to tell me. But their troubleshooting guy who found where mice had chewed my line was awesome!) read more

I tried to contact Xfinity to have my mother's account cancelled after she died. The automated phone service was the worst I have ever experienced. The robot would not accept voice requests and would not accept numbers keyed in from my phone. Then, I tried the online 'chat' service. That would not accept the service address! Clearly, the company doesn't know the meaning of 'customer service'. I will NEVER consider Xfinity as my provider! read more

Absolutely WORST CUSTOMER SERVICE EVER! We spent 30min trying to change our address in the system and redo the contract because it's the ONLY internet where we are moving. I specifically told Jim AND HE COULD SEE MY PREVIOUS ACCOUNT that I had the equipment from the Previous account. He CANCELLED THE PREVIOUS, well I was told he did. Get home try to hook it up, nothing moves to the 4 other coax jacks in the house nothing. Call Comcast and wait for 47 min until someone answers, spent 35 min before he found out Jim didn't add the box to the account, spent another 25 for him to remotely add it. Got it working for 30sec then it shuts off, go to call them back and now It's past 9pm everything is closed. Go in today to talk to Nick and he was the rudest individual I have ever met, never apologized that it was done incorrectly told me it was my fault for not telling him I rented the equipment, his exact words were "most people know if your renting or buying". I absolutely did!!! I will take this new modem home and hook it up to find another provider, DO NOT USE XFINITY!!! Nick has no customer service skills and I feel bad for anyone who has to deal with him, I don't know if your gf cheated on you or what but you do not treat anyone with that much disrespect. read more

Xfinity - Mobile Phones Near Me - Fort Collins, Colorado

As a long time patron of the Jessup Farms location of Bindle Coffee, I am still dismayed at the dismally slow WiFi connection speed, as in our smartphones finally connect after waiting for our order; 5 minutes is shamefully ridiculous in this day of so called fast technology. This isn't new for the shop...and as a retiree communications technician of SWBT, SBC, AND AT&T, I know better can be done. One thing never changes: excellent customer service is vital for keeping one's customers! Does not reflect well for this particular communications company.....too bad. read more

One thing I really hate about Xfinity is that you have to talk to an agent.  An agent stands between you and a price list of services for your area or anything you wanta do like add or change services, you gotta talk to their agent.  That way they can blow as much smoke as possible to sell you what you dont need or want like their streaming service that cant compete with a Roku or even to replace a remote, you gota talk to their call center agent who will inevitably screw things up with some service change attempt.  It's all unfortunate because they do have some of the best service at the best prices the field can offer, it's just that they wreck it all with a crappy front end. read more

How is it even remotely acceptable to have wait times of over an hour??!!! I have never been to this location and waited less than an hour. It is completely acceptable. The only good thing about this company is the field service technician Will O. He is awesome! Everything else is terrible read more

We have some issues with service and if one goes to the store for in person assistance we are told it will be at least an hour wait, so an appointment is required. However, it is impossible to make an appointment without actually driving to the store, which for us is about 20 miles away. It is also impossible to find the real, local phone number of the closest store and calling any of their many 800 numbers only reaches automated, mindless recordings. Their customer service is the worst of any company we have dealt with! read more

Comcast Xfinity customer service is CRAP! Neither the website nor the phone application have a phone number, nor a "call me" option. It is just chat, and I was 22nd in que! Finally found an (800) number online and was send back to the main menu because there are no agents on duty to take my call. I want to speak with a real person but apparently that is no longer an option with this company. Can't find a phone number. Can't find the details of my internet package. Was promised a free relocation service but am being billed for the move. Can't get hold of a real person so can't address the problem. I'm going to another provider! Comcast Infinity SUCKS!!! read more

Not only is it a pain to return and cancel but Xfinity just keeps on charging you after your done! I'd rather have worse internet with CenturyLink than deal with corporate greed BS. No longer switching my family over to Xfinity phone services either. 1/100 stars sounds more like it. I'll be doing everything in my power to prevent Xfinity from getting customers now. Good job you guys! read more

I'd give a zero rating if it were possible. Do not use xfinity. This has been the most frustrating experience I've ever had just trying to watch a show. 80% of the time, you get NOTHING. When you do get to watch, the commercials last forever and are meaningless. In fact, this entire xfinity experience is a nightmare. read more

I was charged a prorated fee of $65+ for 5 days of use when canceling Xfinity services. From this experience and other stories I've heard, Xfinity is greedy. I found better prices and services with Fort Collins Connexion and YouTube TV. I'd say check out other services before committing to Xfinity. There are many other good choices out there. read more

Well, you know, it's Comcast/Xfinity so don't set your expectations too high. We needed to return a rented modem/router and were told that we couldn't return it in our town so had to drive to Fort Collins to drop it off. When we entered, the 2 people working there were busy with customers and never even acknowledged our existence. We sat down and waited a while. Still no acknowledgement from the staff. Other people came in and stood around at the front counter looking confused just like we did when we entered. After a bit of milling around, they sat down as well. Eventually (probably at least 30 minutes after arriving) one of the employees acknowledged us and told us they would assist us shortly. Really wasn't made to feel welcome or like a valuable customer of over 15+ years. All it would have taken was an employee to make eye contact and to acknowledge that they saw us and would be happy to assist us as soon as they were finished with the customer they were currently assisting! Seems like some customer service training for employees would be helpful! read more

Xfinity - Mobile Phones Near Me - Fort Collins, Colorado

The worst customer service of ANY place I've ever been. The absolute worst. The guy said he wouldn't help me until he put away the equipment on the counter and he didn't know how long it would be. Awful. read more