We had TDS internet for 7 years and have had consistent drop outs and slow speed in Johnstown CO (despite having Gig service). We have also experienced billing SNAFUs on several occasions. Once Xfinity became available, I decided to cancel my account in early May 2026. I called and spent 2 hours on the phone and finally got a rep who told me they would send a return shipping box for the modem. That never came. I called again and was told they would ship out another return box - and it never came. Meanwhile, TDS charged me a $179 fee for equipment not returned. I found the local TDS office and delivered the modem in person. The employee said that my account had been adjusted to note the return. Today I received a bill!!! TDS is a crappy company that oversells service while shortchanging servers and infrastructure, and has the most customer unfriendly and convoluted business practices I have encountered. AND their website has dead links. read more

Avoid TDS at all costs. EVERYONE at TDS is incompetent, from the Techs who install to the customer service department, billing department, and even supervisors. Every employee has a far different answer from the previous one and then each employee simply states, "I don't know why the other employee would say that!" But then further messes up your account. If you want to avoid a headache, avoid TDS. Not one employee here knows what they are doing. -and all I had was internet, which apparently is too much for them to handle. read more

TDS is a scam, horrible customer service and refuses to cancel your service and will continue to charge you. The services goes down every week leaving customers without internet and when it does work it's horrible connection. Worst customer service/care/support/ business I've ever dealt with. All the 1 star reviews are true. NEVER USE THIS COMPANY read more

Terrible speed performance, and overpriced. Sometimes you get a good customer service person who knows something. Lots of service interruptions throughout the year. The technicians who come to the house are good, and know what they're doing. On the service and customer service side, it was nearly impossible to return a modem: TDS gave me the wrong address and then it took numerous attempts to find somebody who knew more about how to get the modem back to them. Very happy to no longer have to pay them any money. read more

Zero. Zero. Zero. I called Thursday (7/17) at 11:30 to confirm my appointment after no one showed up during my scheduled time, and the lady told me, "oh yeah, they're still coming." Hours later, no one showed up. I called again and was told the technician "was just never able to make it." No call, no update, nothing. They rescheduled me for Friday morning (7/18) between 8-10. Friday comes... again, no one shows. When I called, they admitted the tech never even put my appointment into the system. So now I'm rescheduled for Tuesday (7/22) from 1-3, supposedly on a waitlist for the same day--but at this point, how am I supposed to trust they'll actually show? I've already wasted two full days waiting around while missing work because they can't do their jobs or communicate. They promised my first month would be compensated for all the no-shows. Of course, when the bill arrived--nothing. I called back, and conveniently there were "no notes" about any of the conversations or promises made. In the end, all they offered was $25 off my next bill. As if that makes up for 2 1/2 days of lost work and all the frustration. This company is completely unreliable, disorganized, and careless with their customers' time. The lack of accountability and communication is unbelievable, and the way they handle "compensation" is insulting. Unfortunately, I have no other option for service--but if you do, avoid them at all costs. read more

I switched over to Xfinity on Sunday November 30th. They were notified sometime around November 24th. As soon as they were informed about my switching to Xfinity my service dropped down to 37.5mbps download and 5.1mbps upload speeds. It stayed around those speeds until Xfinity installed a new fiber optic cable on November 30, 2025. My current speed is now over 350mbps + for both download and upload. The price TDS wanted was over $96.00 a month. The Xfinity service cost is $82.35 a month. Here is the real kicker. TDS is still trying to bill me. I received an email for $277.34 yesterday. All I can say is I documented everything and I will never switch back to TDS. I have 2 pieces of their equipment and will return them to TDS in Johnstown, Colorado. Any readers can judge this review and decide for themselves who they would choose for service. read more

I would give TDS a zero star if it was possible. This is the worst company I have ever dealt with. They have owed me $189.99 since last September and continue to give me a run around. The service was terrible and always going down. Save yourself the headache and go with a company that values a customer. This company does not care about having satisfied customers. read more

After the most recent internet outage, I contacted TDS and they told me a $20 credit would be on my next bill. It was. Then they sent me a separate bill for the $20. I contacted customer service and was transferred twice then they told me I would have to contact the retention number? I very recently switched to comcast and wanted to resolve the credit issue first before canceling the TDS service. So i'm guessing they saw my router offline and decided not to give the credit. It's a deceptive practice since I was still using TDS at least a few weeks before switching. I decided to call to cancel my service and was on hold so long, I decided to call back another time. With comcast, I'm paying $500 per month for fiber (internet only) for 5 years. With TDS, I was paying $90 for broadband (internet only). The price was supposed to stay for 3 years. It increased by $10 after a year. TDS was the only option in my area for a while. Comcast is a better option and I think they'll probably tank TDS. read more

Since Xfinity started to move in the TRR area TDS customer service was like talking to the worst. They messed up their billing system said now you have to pay a double bill. They also raised my bill and it was same price for life plan. They also added a phone charge for a line I never used. I don't understand how you can be a loyal customer then they just say you can't search for someone else. I hope they keep sending me a bill. read more

I need to return the modem. Website said they were open, drove there from Wellington (30 minutes), and the office not open due to staffing. There is no way to get ahold of anyone locally to find out if they are open. The only number is nationwide number. Very very poor customer service. To send me a box to the return modem is $95. Next closest office to rerun it is an hour away. Funny that they'll come to your door to sell you the product, but you have to go an hour or more to return it When you disconnect service. read more

Zero stars. Have had issues with bill going up with no explanation every month or so for a 175% in bill over 2 years. They had account number switch over and ending up cashing my check for original acct AND the new account leaving me with a credit. Have closed account and they tell me that I must way 150 days to receive refund for their error. Service has been terrible for wifi, TV and customer service for entire time I kept account. Thank goodness there is now a new provider in my area - I transferred immediately! read more

Great internet, but the biggest pain to deal with service-wise. Go anywhere else. Moving is terrible, they have to send a tech out for everything and don't expect to get internet for at least 2 weeks, which is pretty hard when you work from home. read more

TDS is the worse service we have ever had. They raise the prices without informing the customers. Every night it spends half of the time searching. We were promised a $500 gift card for signing up 4 years ago and never got it after calling them at least 10 times. They just take your money and deliver shitty service. Plus it took them 6 WEEKS to get the right person to put the line in underground. Xfinity is now in Johnstown CO thank goodness read more

Do not use them!!!!!! The name TDS stands for Tamaeda Daepyok Systems. They are owned by North Korea. They even offer north korean state media as a channel. they are a bad company. zero stars! They over charge you and customers service is awful. stop giving money to the north! read more

TDS is a flippin' mess. They kept adding expenses each month to my monthly bill, the internet would constantly go down, their customer representatives suck and didn't know how to do their job. They would tell me there are no outages in your area but yet, my neighbors internet was down as well. I had placed a call saying it was out and they said it would be a week and half before someone could come out and see. The guy never showed...this provider is ridiculous. So I canceled my service and went with another company. TDS sent me a bill that said I owe nothing. Now, i just received a collection agency notice saying that I still owed $73...TDS never bothered to send me any notification that this was owed. I checked the validity of the collection agency and it was real. I worked with them to pay this off before hitting my credit. TDS is deplorable in business relations and thieves, adding miscellaneous fees each month. When i signed up, i was paying $79 a month... and they kept pirce hiking and when I left it was $150 a month for basic internet alone...that was out most of the time. If I could give Zero stars I would. They are corrupt AF read more

If you're looking for a reliable provider, I would advise you to look elsewhere. Our internet service went out, and TDS gave us an approximate 9 day turn around time. For most people who work from home, this turnaround time would be hard to work with and likely unacceptable for most. We were put on an "expedite" list which is essentially a list where if someone cancels, you take the slot. We we're lied to about being called by TDS (verified with carrier) and now we're scrambling trying to be able to take care of our daily duties. Overall, when the service works it's good. The turnaround for repairs however, not so much. If you rely on internet for daily work duties, stay far far away from TDS. read more

If I could put 0 stars, I would. This company is a complete shit show. & We are FORCED to use them, how lovely. Aside from the many times we have lost internet and "because its fiber", takes a minimum of like 3 days to get it back on, the customer service is literally the worst I've ever experienced. Not to mention, we started out paying like $30 a month, why in the hell without telling us are we now paying $90?!!! Also - if you're ever late to make a payment they won't let you log into your account online to pay it. They FORCE you to pay over the phone which charges a fee. Absolutely ridiculous. We are currently moving in a week and EVERY single time I call to schedule a shut off, they WONT!! They say every time I call that I have a past due balance, I pay it & they schedule a shit off date and when I call back a few days later to confirm, they say I have another past due and they won't shut it off!! What the actual fuck & who the actual fuck is running this pos company. read more

I've only lived in Johnstown for a short three months and I'd have to say having this being our only service for internet has me wanting to break my lease and move. The customer service is TRASH and waiting to get ahold of someone on the phone honestly forget it. I'm currently on wait and it's 7 in the morning. I've been on wait for over an hour. I miss Xfinity. Horrible value, I'd rather pay 10X the amount just to know when I call the phone gets picked up. read more

Worst ISP I have ever had. Dial-up would be better. Initial install got delayed 4 days in a row AND got botched, had to have a 2nd employee fix the infrastructure in the entire neighborhood for us to even get low signal. Said they would send a 3rd to rewire the line to optimize signal, never happened. 6 weeks later our entire town had an outage, we continued to not have service after it was fixed and called for support, they couldn't send someone for a week. That technician never showed up or even notified us that they couldn't make it that day. It has now been 13 days without service, we have placed 6 calls with support trying to get help, even speaking with upper management who attempted to contact technicians WHO DIDN'T EVEN ANSWER THE PHONE WHEN THEIR OWN BOSS CALLED. Oh yeah, and our service line is still exposed outside our house, still not rewired, still not buried. If you're looking for an ISP who hires inept, flaky techs and doesn't care how much the lack of service affects your digital workplace and college credits, then this is the one for you! read more

This company sucks. Quality of internet is garbage. I was late on a payment and it was stated that it would take 72 hours to reinstate. This company is caveman and should be avoided at all cost. read more

This is the worst service ever. Every month my bill increases and I have just basic TV with internet and phone. They can never explain why, and all the customer service reps can barely speak any ENGLISH, UGH!! read more

This company is terrible! They damaged the home during install and would not fix it, then left the cable on the open ground because they are too lazy to put it under the ground. Customer support is an absolute joke too! Across the board this company should not exist. read more

It took 2 hours to talk to 10 different people I think were all over the world just to make an appointment.i have never been transferred to so many departments all because most of them couldn't understand English. To bad a zero or negative review is not available. read more

Do not recommend this company. Their service is horrible. I moved 100 yards to new unit in my facility on May 15 . It took two weeks for three technicians to screw in one cable. I finally got my service after two weeks without internet. I have had auto pay sense I first got their service, Now I have been getting past due charges because with the move they changed my account number without anyone telling me anything. I have auto pay. Called them numerous times and just keep getting different people telling me different things. Everyone I know that has TDS is disappointed with their service. I normally don't leave reviews but they really don't seem to care about their customer service once you sign the contract. read more

I was charged a late fee due to a glitch in their automatic payment system and they gave me the run around to take it off. After calling three separate times (and being told each time that the fees were removed) they finally (supposedly) removed the accidental fees. in addition to terrible customer service, the internet only works half the time and is really slow. Would not choose to work with this company again. Get starlink. read more

Worst internet company ever! Once you disconnect service, the immediately charge you for unreturned items before they send you the box to return them. And once you discontinue service, there is no way to pay that bill online. You have to call them and they charge you a five dollar convenience fee topay over, the phone after waiting a very long time to talk to someone. If you've a choice, choose a different company read more

If you have the option, stay as far away from TDS as you can!! We don't have that luxury as they are the only service in our area. This is the worst communications company on the planet! Nothing but horrible service, and nothing but problems trying to even verify your own identity. I don't have the account number with me, and their website claims that none of our 3 phone numbers works! When our service went down one time, it took them 7 days to come out to fix it. Turned out it was their fault - the whole neighborhood was down, and one of their techs was working on it, but somehow the phone operator didn't know that and accused it of being our fault the service went down. read more

The setup process was easy but then they started to try to sell me a bunch of stuff, which I said no to but then we move onto hook up and we'll you have to call a line for tech and I had too wait for almost 20 minutes for this man to actually lie to me about my speeds, I have the 1g plan and we'll I'm Maybe getting 90 and it's not like I that I don't know what I'm talking about I've tested multiple sites and he then proceeds to say that yeah that 90 is actually 900 like. Then they are now gonna send me some wifi booster box even though I said no there still gonna send it too me. If you have any other option then TDS definitely do it cause at this point this has been the most scammy company I've ever done business with. Least have actually techs that know what there talking about. read more

Never imagined I'd praise a cable company, but fair is fair. My T.V. modem died about two weeks ago. There were some mix-ups and I received a new Internet modem. Called this a.m. and as the rep. apologized, I told her it was no big deal and kinda funny. I've been watching "TDS T.V. Everywhere" on the internet and with this year, this wasn't that important. Her supervisor authorized $99.00 off my next bill and I will be getting a new T.V modem. I'm hoping everyone has a better 2021! I too have no choice but TDS and they are not perfect, but I'm still working on that "perfect" thing for myself, so lets all just keep trying. read more

Used bait and switch tactics to get me to switch from CenturyLink to them -promising a price for life . One year later, they raised the price by $30 ! They deny offering price for life and I have no way to prove it . Of course, why would I leave a price for life with CenturyLink and put myself at risk of a price increase? The only thing I got out of it was a higher speed internet, but not worth $81 a month ! Don't do business here! They're cheaters and Liars ! read more

The VERY worst company I have ever dealt with. Their service goes down 3-4 times a week, they lie to you constantly. Zero customer service, wont make a house call. Service goes down nearly daily in the summer with just a few drops of rain, but of course they expect to have that resolved in a week to 10 days. Called to cancel and they say they never recieved the call and tried to bill me for another month at double the rate. Luckily I had the email saying the box to return was sent, the shipping label from the sleeve on the box, and the instructions on returning stuff. Manager told me she canceled the service and set the balance to zero. I requested an e-mail to confirm that, she said she was unable to that, yeah right. I told her that was OK because I had recorded the call. AVOID THEM LIKE THE PLAGUE!!! I wish the kiss of death for TDS!!!!! read more

I filled out their request for service to start six weeks from now as they are the only service allowed in the Soviet Socialist Republic of Johnstown. They called and said only over the phone could service be approved. They wanted me to repeat everything that i had inputted into their request, but i didn't have it all in front of me. Told them i would call back when i had all the info. they are the most rude and chaotic service i have seen in thirty years. read more

if I could give it zero stars I would. Was promised upgrade in cable boxes and a lifetime locked in rate. they continually lie to you and the customer service sucks. I think if you're a new customer, they go out of their way to earn new business but if you're an existing customer, forget it. You're just a number to them and about their bottom line. read more

WORST INTERNET COMPANY AROUND, they will not charge when you have auto pay setup then shut off your Internet cause there system doesn't work, OH CANT FORGET THE WORKERS BLAMING YOU AND NOT ACCEPTING THEIR SYSTEM DOESNT WORK! Fix your systems and be better this is worse customer service than McDonald's read more

You'd be better off training pigeons to fly information back and forth then to use tds. It would be more reliable and faster. If you have the option to use someone else I would. Unfortunately I am forced to use them as they are the only option in my area. The cable companies are a perfect example of why we need free market, if we could have competition half of these as*holes would be bankrupt and service would be so much better. read more

I bought a new home in a small town. I had been saving up for this home for several years and was eager to get in. I checked in with TDS in June and asked for steps of what to do when I needed to move in and they would gladly set me up. I reached out the worker about 3 weeks ago and told them I was ready to get set up. I had to speak with a couple people to get to the right person knowing I was good to go because I had already called customer service prior. I reached out to TDS and provided them with payment and also confirmed with them that everything was ready to go. I did get an email with confirmation and proof that I paid. This was July 12 when I paid. $72.00 I took a day off of work on July 21 and was told my TDS specialist would arrive between 0800-1000 and would give me a call 30 minutes usually upon arrival. I work from home as a nurse for a health insurance company, i help people in need- so I had to take PTO and take time off of work. That day, Garrett did not call me before he arrived, however, he was extremely friendly and nice and explained that my order was not built right so he or another employee would have to come out. I asked why. Garrett kindly explained that the NEW FIBER would NOT WORK in my newly bought townhome due to threading. BUT Garrett did say that all i needed to do was call customer service at 10am the next day and someone would just fix the order with the comments left in my system. I asked Garrett to clarify customer service number so I can call back the next day. He gave me the phone number 855-220-2592. July 22 I called that phone number. I had to speak with several customer service people that told me that they couldn't help me. One in particular got nasty with me. Then, I called back again and spoke with PETER. I kindly asked him to please transfer me to a supervisor. I explained I had just spoke with several different other service people and nobody could help me and I just had a tech out the day before that left clear instructions on my account. I then spoke with a supervisor that was on duty on this specific day. I waited on the phone call for approximately an hour. She promised me everything was taken care of and I would be good to go and a tech specialist would be out on Tuesday between 1pm-3pm. I specifically asked for this time because one of the specialists I spoke to told me it was available but a supervisor would have to approve it. WHen i was on that call I was transferred and waiting 20 minutes with no answer. I never received the confirmation email that the supervisor promised me so I would have documentation with confimation that a specialist would be out. Tuesday rolls around. I receive a text someone is coming out. THey come out. I arrive right on time. He gets there, hooks up everything in the garage. THis is taking awhile and then goes out to his truck, I thought he left. I'm waiting it is now after 3pm. When this was suppose to take 5 minutes, right, per GARRETT who had everything set up. THe worker that came out had Oregon plates. I did not get a name. He had a Ohio Buckeyes coffee thermos. He was very kind upon arrival. HOwever, I had went out there because nobody was filling me in on the situation or what was going on. I asked kindly to speak with a supervisor on call JOE. JOE was EXTREMELY UNPROFESSIONAL. I even apologized that he had to deal with this situation on his shift at almost 330 on a TUESDAY. JOE INFORMED ME he was driving back from Estes Park and had "NO IDEA what I was even talking about." I had to EXPLAIN THE SITUATION FOR THE 7TH TIME. I also informed him I had a very ILL FAMILY MEMBER at home. He told me he would be in the office in 15 minutes. I asked him to call me back in 15 minutes. At this time I had to ensure that my ill member was okay. I called JOE the supervisor back after he didn't call me back. I explained I REALLY needed to go! I asked what the plan was, did I need to RETURN THE MODEM to them or is someone coming out to check on the situation. I explained I HAVE TO WORK and I WORK FROM HOME SO I NEED INTERNET! I said I needed to go by 4 and i could stay for 45 minutes LONGER but that was it. JOE INFORMED ME THAT HE DID NOT WORK ON OTHER PEOPLES TIME. I STILL DON'T have internet read more

I wish there was another option for cable internet. Customer service over the phone is terrible. Their field techs are good, when they bother to show up. I've had to call them six times in the three months I've been a customer. Not once have they made me feel like a priority. Edit: they were out here again today. They did a really good job of upsetting my rock and even pulled up some of the liner. I've had to spend a lot of time repairing it and picking up the rocks which were all over my yard. They also didn't mind trampling all over the new sod. read more

Internet is always down. When internet is working It is very slow. I pay for 300 mbps and only get about 40 mbps. Customer service is subpar as well read more

I investigated the possibility that TDS could provide Internet to my 'hood, since nobody else seemed to be able. No CenturyLink, no Connexion (until 2022), no FRII, Rise didn't call back. I gave them my address, and . . . they started an account for me. They called and told me to pick up equipment in my closest TDS shop in Cortez or somewhere. I told them I didn't have an account, and to kindly take me off their list. Based on the reviews they've received, I'd rather drive to the library and brave the coughing hordes. Wait for your next AOL CD in the mail before going with TDS. read more

Unfortunately TDS is the best option for our area (Johnstown, CO) but it is SO bad. Frequent outages, and uneven speeds making TV viewing difficult. The customer service today was painful. I am waiting patiently for other options but until then it is an endurance race. read more