Recently moved and Kris came to assist with the internet. He was awesome! Super friendly and got right to business. Made a few inexpensive suggestions for us to better the connection, which we appreciated. This was not a simple task but Kris knocked it out like a champ! I wish all Comcast experiences went as efficient and smoothly as Kris made this one. GIVE THIS GUY A RAISE! read more

Services is mediocre Price ls charging in their own way They will give low price at first and raise it continuously. So we had to read notes throughly read more

You signed up a 2yr contract so that your overall bill remains relatively the same over a period of 2yr ...Bill went from 189$ to 275$ in less than 3months...the mf blame everything on taxes...eas transferred to more than 4 depts.....not one single ee or manager wanted to take responsibility for anything.....what the point of signing up for a 2yr contract if you going to jack up my bill. Am a CPA...Comcast billing is the most confusing bill you can ever come across. Looking for another service provider read more

We have been customers with Xfinity / Comcast for 2 years, mainly because there were limited options available in our area and we liked the idea of combining our mobile and internet services for convenience. Unfortunately, what we hoped would make life easier has turned into an ongoing nightmare. We specifically chose the highest and fastest internet package available because I work remotely from home full-time for a law firm, and we also have multiple gamers in the house with anywhere from 10-15 devices connected regularly. Despite paying for premium service, our internet has been terrible. Using more than one device at a time slows everything down. I've experienced lag during Zoom meetings with my manager while working, and my husband and son are constantly being kicked out of games because of connection issues. At times, the speed honestly feels like 1984 dial-up internet. Over the last several months, they have sent out 3 technicians trying to fix the issue. They swapped and "upgraded" the modem, and even dug up and replaced the lines from our house to the box on our fence, yet the problems still continue. What made things even worse was one of the technician visits. The technician knew we had a dog but negligently left our gate unlocked after accessing the yard. Our AKC registered champion English Bulldog got out and was attacked by a German Shepherd. Both dogs were injured and required emergency weekend vet visits. Since the attack, my bulldog has not been the same and clearly seems traumatized by the experience. The supervising technician said the employee underneath him was new and an independent contractor, but locking a gate behind you is common sense, especially when you know there is a dog in the home. That could have just as easily been a child getting out. To their credit, they did personally come apologize, but that does not undo the trauma caused to our dog. Most recently, we relocated and transferred our services. Somehow they completely messed up our account and split it into two separate accounts. I spent an hour and a half on the phone with customer service just trying to get them merged back together. During that process, they also downgraded me from Platinum member status to Gold status for no reason whatsoever. Because of that downgrade, I lost my Peacock subscription that was included with Platinum membership benefits. They submitted a "ticket" to supposedly fix it, but after everything else we've dealt with, I have very little confidence it will actually be corrected. After years of issues, it honestly feels like we've been punished for staying loyal customers. Now that we live in an area with more provider options, we will absolutely be switching both our internet and mobile services elsewhere. Between the poor internet quality, constant unresolved issues, account problems, and the negligence involving our dog, this has been one of the most frustrating customer experiences I have ever dealt with. read more

Never, ever, ever go through Comcast Business. They are dishonest, unprofessional, and will apparently sign you up for service that isn't even available at your location. I have had issues since the first day I tried to sign up. Even after I signed up for service, I continued receiving incessant calls and emails asking me to sign up. They also rescheduled my installation date without asking me. Their phone lines don't work half the time, and when you do get through, you are transferred to numerous people who don't even work in the department you need. Then my installation date finally came. The technician arrived and told me the building wasn't even wired for Comcast and that Comcast service does not go to our building. The agent I signed up with had specifically told me that service was available at our address. We also signed up for their mobile plan. On the phone, I was told the mobile plan and the phone were free. They aren't. The agent also asked for my debit card number and specifically told me I would not be charged because it was only needed for verification purposes. I was then charged $27 and change, and despite several calls, I still don't know what the charge was for. This only touches on the insanity we have had to deal with, and now we're having issues simply trying to cancel the service that apparently couldn't even be provided in the first place. Save yourself a HUGE headache and find another internet provider. read more

I am forced to use Comcast Business where I rent office space. They are the worst with communication and customer service. Avoid them if you have other options. If you are stuck with them like me, then be prepared and stay calm as you deal with their horrendous business. read more

Was on hold for 40 minutes then they disconnected the call. The WORST customer service. It's like an ACT OF CONGRESS to talk to someone at comcast that knows what they're talking about. They deserve a negative star as they are HORRIBLE but you have to choose at least one. SMH read more

My mom is an elderly widow on a fixed income. My dad had a business contract with them but died one year before it expired. She has been on the phone trying to cancel since October. She was told to return the router. She sent them back the router and has the mailing receipt. They keep billing her, calling her, giving her conflicting stories, and denying that they got the router . They insist that my dad had to cancel the account. But he is DEAD. And they keep charging her. Then they referred her to a debt collection agency that called her today. Luckily the person took her off that list after hearing her story. I told her to contact her lawyer. This is harassment and elder abuse. Their service that we had in their house was poor as well. There should be a class action lawsuit given the number of people who have had such experiences trying to cancel their accounts! read more

Horrible. Our business moved a few blocks down the street. We clearly requested our internet to be available in our prior location for an extra month so our business could transition to the new location. Its in your documentation. Comcast completely cut off our web the day of the transfer. Its a business account. You would think Comcast had worked with businesses before. Hands down worst IT experience in 35 years. DO NOT TRUST COMCAST if you want your tech company to have access. read more

Awful customer service. Outage 7/3/26-7/4/2026. No notice that Comcast/Infiniti Business would be working on fibrotic. Customer service said it would be up at 11:30 AM. Called again and once again get some guy in India who now says no word when internet will be up. No updates via text. My guess internet is down and it's the holiday with no on call team in place. Worse customer or no customer service in place. Just awful. Time for me to move on! read more

So my contract was up with Comcast and I called to renegotiate from $360 a month to something less. They decided that 312 was the best that they could do the next day. I called to disconnect my service and they offered me a $95 a month plan to stay because I've been a customer for 17 years jokes on them. I have Starry Internet with YouTube TV and I get faster better service than I've had in the last six years with Comcast. They are greedy. Otherwise they would offer me the $95 package after paying 300 for so long. I would never recommend this business to anybody cause they suck. read more

Lies Lies lies. That what you get from Comcast Business. I was a customer for over ten years and I closed my business in May. I have been trying to cancel my phone service and internet service for over a month now and I am getting no where. I docusigned their forms and received instructions to return my equipment to the UPS store. However, the UPS store will not take the equipment. Try to contact Comcast (chat is AI and is useless, no email addresses) and all you get is phone numbers where you are put on endless hold or dropped. Meanwhile I keep getting invoices for phone and internet services that I have cancelled!!! Just cancel my service and tell me where to dump off your equipment!!!!!! read more

it was not bad until we had to relocate our office from one end of the building to another. We called Comcast to set up the move and we were informed for a few dollars more we could get much better and faster service . They came and moved us over installed all new upgraded hardware and it is half the speed of old system and freezes constantly , the phone works most of the time but not all the time read more

Women Business Owners Beware - I am a woman owning a small business. I fell into a business phone trap by Comcast Business VoiceEdge with horrible service, difficulty (impossible) to use, over-charging and double charging, poorly trained customer service representatives giving contradictory instructions, ignoring my complaints and more. All this when I have been a 30- year Comcast customer. Their "Loyalty team" is pathetically unresponsive and incompetent...Ladies, stay away from Comcast Business VoiceEdge. It's impossible to get out of any contract even when it expired. read more

The absolute worst. half the channel do not work, they have now eliminated ABC, channels all get glitchy every day and cost continues to climb while customer service does not work. I asked for help and the "agent" said "so do you want to cancel your service". Oh I guess I am onto FUBO or HULU. You are the worst Xfinity!!!! read more

Horrible customer service. Good luck finding one that speaks English. Contract is a farce. Fee, taxes, and regulation are never mentioned in quote. BEWARE read more

Bad business. Charged me termination fee after they said I verbally agreed, despite telling the agent I would not sign contract.

I cancelled service and they continued to bill me for months afterward. I called twice and both times they assured me that I wouldn't be billed any more. Of course I continued to receive bills. Somehow they found an old credit card I had on file and continued to bill that card also. We just discovered another charge on a card my wife used to use. This is nothing short of criminal. Do not use Comcast ever, even if they are the last internet service provider left after a catastrophic nuclear war and it is the only way you can contact anyone to avoid radioactive acid rains that will kill you and your entire family. A quick death will be better than the slow blood letting that Comcast will inflict on you after you use them. They are evil incarnate. read more

I am extremely disappointed with the unprofessional and incompetent service from Comcast Business. They make endless promises, but when it comes to actually transferring a phone line from another vendor, all they do is pass you from one representative to another--no one takes responsibility or gets anything done. They made me purchase and activate a mobile line, assuring me that my office number could be transferred to it while keeping my existing number. It's now the fourth week, and I am still paying without having the issue resolved. Do not trust their promises! As one of the largest companies on the market, they mislead customers with false assurances and deliver nothing. If they don't finally fulfill what they've promised by the end of this week, I plan to cancel all my services with them. read more

Comcast Business Internet is a masterclass in corporate extortion disguised as service. They charge me $98 a month for precisely the same connection I get at home for sixty. It's as if the word 'business' magically transforms mediocrity into gold. This is not entrepreneurship; it's parasitism -- the calculated bleeding of small business owners under the banner of 'enterprise solutions.' Their contract system is an exquisite piece of corporate sadism: you sign your freedom away so they can continue overcharging you for some of the most unreliable connectivity this side of a dial-up modem. Somehow, slow speeds acquire mystical value when you're paying from a commercial address. Meanwhile, their homepage flaunts $50 'welcome packages' for residential users -- a cheery reminder of the scam you're currently funding. It's predatory, insulting, and emblematic of everything that makes modern capitalism so utterly devoid of shame. I will never, under any circumstances, use Comcast or Xfinity again. A plague on both of their fiberless houses. read more

i have been with Comcast business for 30 years . They are gouging their customers. Beware of the contracts they are raising clients every six months now . read more

Rating for the actual service- 8: Rating for all of my calls for service- 7: Rating for my last call to cancel service because our business closed - 1 I was sent to the "loyalty department " on the call. I thought that was a joke, but it obviously isn't. I have had business service for 13 years with comcast. The monthly fee has risen to $750/mo and I find out that I have to give 30 days notice to cancel my account. That's 4 weeks of additional charges that I CANNOT use because my business is closed, and I have to return the cable boxes myself this week. I was a loyal customer and avoided switching service, but comcast lost my loyalty when they charged for services I will not use. I have no way to use the service, comcast does NOT incur any expense from me during that time, and I question whether it is legal, ethical, and even moral to charge me after my business is closed and the equipment has been returned. I cannot in good conscience recommend any other business go through this and get charged when they eliminate your service and switch to Allo. read more

Have cost my business thousands and thousands of dollars. I have an outage every week for HOURS. we cannot do business without internet, have just lost 3 hours of my life on the phone with over 6 people that have absolutely no clue. They keep transferring me around, cannot speak proficient english and have choppy connections (probably their own internet/VOIP issues) and transfer me to the wrong departments over and over again with no solution for 8 long outages in 6 weeks. read more

They lied to me and told me if I have to move offices that I would not have to pay the contract. They charged me full amount anyways. highly recommend avoiding this company at all costs. Money driven and does not care about your needs. read more

Who does planned work on the network during business hours??? I have customers I can't check in now. Worst customer experience ever.

Asked to remove voicemail and put voice recording. Somehow they turned our business lines off costing us thousands of $ and nobody can help in there Hong Kong call centers DO NOT USE THIS SERVICE! Horrible customer service horrible quality read more

Stay away worst Internet company very expensive and terrible customer service. Internet speeds are a joke and they do network updates during business hours so you have no internet no phone and you lose money. read more

I'd rate them Comcast Business zero if that was possible. I'm moving to an area not service by Comcast and contacted customer service about an early contract termination. They said I had to pay the current month service fee plus $140 for early contract termination (7 months remaining on a 3 year contract). They sent Docusign contracts to sign, I returned them and they said they would bill me for the early termination. Feb. 28 I got a bill for standard service, including modem rental even though I had returned the modem on Feb. 3, 2026. I reviewed original 3 year my service contract and they hadn't even abided by it. I should have paid $139.94/month from Sept. 1, 2023 through Sept. 1, 2024, and then $154.94 for the next 12 months. Instead, the rate went up after 3 months and has continued to increase beyond the contract scope. The contract rate was 100Mbps, but Comcast seems to have justified the rate hikes by upping the data rate to 350Mbps along with higher monthly fees, none of which I had agreed to. So far (38 days after filing a disconnection notice), I have heard nothing about my service disconnect agreement and they still want the $180/month service fee. Comcast is arrogant, dishonest, and untrustworthy. I will never do business with them again and no one else should, either. read more

Their website is so slow it's basically unusuable. It's a waste of my time, yet I don't have any other choice but to use their internet.

Some of the worst customer service you've ever experienced in what company that offers business phone and internet decides to do an update to improve your service i'm a Tuesday 8 AM to 5:30 PM. In following an outage that we had on Monday 2 consecutive days with no phones, no email, no internet, how do you run your business? I'm not with Comcast and because they have such a monopoly on the business. It really doesn't matter who you use they're all using their lines. What has this world come to when we allow corporate giant to dictate the type of service we have? And you have nowhere else to turn gotta love America. Corporate dollars. Always went over small businesses. When Comcast tells me that they apologize and they feel my frustration about not having the service. I'm paying for those are all lies. They're willing to refund me the dollar amount that I pay for the service for every hour. It's out. How about paying me for the lost revenue with not having phones or internet for 2 full days? This company sucks and we'll continue to suck and don't care about any of the businesses that they're ruining. read more

Service, quality and value 1 star for all 3. Horrible service, we have Horrible wifi and they keep blaming it on us and our bill keeps going up every month even tho we have a service agreement. So frustrated with Comcast Business. read more

They will not let you up or downgrade. to change your service you have to recontract and They will force you to take services you dont need.

Terrible For Small Businesses If you are a small business, don't use Comcast. Firstly, you'll find just as good of internet for a fourth of the price. Secondly, their contracts are extremely unforgiving and binding for a small business. If your business fails, things change, or you need to move plans (all things that are very likely as you are starting out) they will not let you out of the agreement or let you change your plan. You have to "buy out" of it which for me is over $500. These prices can be devastating for a small business. Customer service is terrible, I've spoken to 3 people now, and every one told me something different. I finally canceled my plan last month and was told very clearly that I wouldn't be charged for next months bill. Here we are and now I'm being charged for another month, even though I cancelled and returned my modem over 3 weeks ago. How is it you can make someone pay for a service they do not even have? I've switched to T-Mobile and the service is great, people are great, and price is great. Don't use Comcast. read more

One star is to many for this horrible company. From start to finish this has been a nightmare the reps on the phone do not seem to know what they are doing. They cant even suspend the services correctly and the installation was a nightmare. I was in a hospital bed and got 7 calls to confirm the install and every time something was incorrect all i can say is do better Comcast you certainly charge enough for the service and install help us get value for our dollars. read more

Comcast is by far the absolute worst company to deal with. If you just need something simple and basic, they can probably take care of it smoothly, but you will be paying a very high cost. I only hope that issues don't come up for you, including switching addresses, changing services or altering the current service. Their employees in customer service, though very hard to contact and harder to get a good representative, routinely pass the buck to another person or department while saying there is nothing they can do. Don't even think about signing up for their Comcast business! If business needs change, you will ultimately be paying substantially higher prices than other companies or be handcuffed with a long contract that will be renewed if ANY changes occur. It is absolutely NO wonder why Comcast has lost about 200,000 customers since the beginning of 2025 (8 months ago). There are MUCH better companies out there who can provide the same product at a lower cost than Comcan't. GO SOMEWHERE ELSE or you most likely will regret it. read more

Poor business! After setting up a new WiFi network, within 1-2 months the service was upcharged without notice. An up-charge of which was $225 a month for internet only. This is ridiculous as it was initially quoted for $137. This is horrible horrible service. I canceled my service and was charged $1017.46 for a termination fee. I can't say worst things about your company. This business is a SCAM. This is horrible business and horrible customer service. I will never return to your company and will make sure everyone knows how Comcast likes to take advantage of their customers. read more

Xfinity/ Comcast provides a quality service, but it's extremely expensive and has zero customer service. I'm curious as to how and why they are still in business given that they havevlowest customer service rating year after year. There are other options, and after 3 days of spending an hour on each call with customer serservice reps, I'm done. Their customer service Is a joke, but not a funny one. read more

I awake very early every morning . I turn my television on and there is a continuous spin for a good 2 hours every morning. No excuses for this. So I receive about 80%of my service that I pay . Would you yourself pay for unreliable service at 80.00 to 90.00 per month? It is an act of congress to speak to a human. Y'all sure love your virtual assistance, and your lack of contact numbers is a joke. I therefore will not give a decent rating until I see improvement and money credited to my account for your lack of service. What is happening to these large companies and their continues lack of customer service and professionalism which equals unhappy and frustrated Comcast/ Xfinity customers read more

They have the worst customer service. Spent 4 hours on the phone to resolve nothing. Each person they transferred me to had different answer and none of them could resolve the problem they created. Never again. read more

Five. Five times a tech has come to my house to install cable to connect me to the Internet, and five times, they don't have the right cable--, they call a supervisor and dispatch to leave notes for the next job order, and each time, they still show up without the right cable. Question: How many Xfinity techs does it take to install cable? Answer: more than five, apparently. I have learned all about RG6 and RG11, but this company can't even read notes in their dispatch logs. This is a joke. Wish I could laugh about it, but that ship has sailed. When do I get to bill them for MY time?? read more