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    Recommended Reviews - Xfinity

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    Stephen A.

    I called in with a google SEO advertisement of $19.99 /month for 1 year, cs told me I could use old router, and up sells me to better internet for $36.01 /month and sent me to tech department to set up. Tech operations from off shore call center tells me I need a new router ($15.00 one time charge) and new monthly payment is $50.00 per month, so I escalate phone call. Supervisor from Xfinity mobile calls me promptly within 5 minutes and tried to set me up with a new cell phone, I update her with previous call info and she was able to drop payment down to $40.00 per month w/ use of old modem. So after 2 hours of blowing smoke up my ass we couldn't agree on original reps pricing. Lessons learned and I wish I could have that 2 hours of my life back. Thanks Xfinity.... for nothing

    Souzana V.

    I went in on a Thursday afternoon to see someone about possibly switching providers. I waited less than 15 mins. Alondra was my service rep. Though she was young, she was very smart, informative, patient, and very knowledgeable. She explained perfectly how much I would save. She even helped me look at my current phone provider and pointed a few things that I was being charged for. I later called that day about it and I was able to save an extra $80 from my current provider. Alondra also gave me best scenario for my situation and wasn't trying to push me to switch. I really appreciated her honesty, knowledge, and patience. Once I've paid my other two phones off, I will be looking forward to switching over. Thanks Alondra!

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    3 months ago

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    1 month ago

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    5 months ago

    I hate XFINITY, the internet sucks. The new boxes for WiFi suck. Everything sucks! They overcharge us every month. I hate this company

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    6 months ago

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    2 months ago

    Horrible service at this location. Will make you wait while they "go to the bathroom". 20 minutes? Beside the wait which was 52 minutes.

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    2 years ago

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    11 months ago

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    7 months ago

    Xfinity is the single largest worst mistake of my life. Zero customer service, zero understanding of their own product

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    1 year ago

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    Ask the Community - Xfinity

    Review Highlights - Xfinity

    I really appreciated her honesty, knowledge, and patience.

    Mentioned in 2 reviews

    Read more highlights

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    XFINITY - Broken

    XFINITY

    (549 reviews)

    I've been an Xfinity/Comcast customer for 20+ years, but I think that's over after my latest…read morebait-and-switch episode. I got a new xfinity gateway modem a few weeks ago because my Arris modem stopped connecting. I picked up the gateway at the Xfinity store and activated it. Shortly afterward (1/2 hour?) it started losing the connection every few minutes. I called Xfinity customer service and transferred thru to tech support, and after trying a few things remotely, they said it was definitely a hardware issue they would send a technician to check it, transferring me back to customer service to set up a time... I told them I would swap out the modem back at the Xfinity store but they said MULTIPLE times that I would NOT be charged for the tech visit. I asked this several times to verify. But, alas, I see on this month's bill that I was lied to, and I WAS charged and extra $100, despite being assured multiple times by Xfinity customer service that I would NOT BE. I asked them to look back in my account records and check the call notes that this was true. Their 'helpful' chat (which I finally got a human being onto, by typing 'human being' and getting out of their AI slop-loop of clickable questions) said they don't share that info between the CS and chat groups (?!). What abysmal service. I told them that I'd be cancelling my Xfinity soon and will be looking around to their local competitors for a better level of customer experience. And maybe a company whose left hand knows what its right hand is doing. BTW: They also added another $15 to my ongoing monthly bill for the 'privilege' of having their equipment on loan.

    I signed up for Xfinity internet a couple years ago for 1 gig service at $70 a month, which felt…read morelike a fair price at the time. Somewhere along the way, with autopay on, my bill increased to $99 a month without enough transparency or value to justify it. If better pricing was available, existing customers should be offered that before they decide to leave. The bigger frustration has been trying to cancel service. There is no simple online cancellation option. It keeps directing you to call, and then every representative seems more focused on upselling than actually helping cancel the account. I've been transferred around and told someone else will help, only to repeat the same conversation again. Service reliability was also an issue. We experienced multiple outages in Denver. While they may offer small credits, the process to claim them feels like a maze and often is not worth the time for a few dollars. I already use Google Fiber at another property and have had a much smoother experience. Between rising prices, outages, and the cancellation hassle, this is likely the end of Xfinity for me in Denver.

    Xfinity Store by Comcast

    Xfinity Store by Comcast

    (109 reviews)

    Southeast

    My fiancé and I went into Xfinity to transfer our phones and upgrade, and Brandon made the entire…read moreexperience incredible. We came in expecting a long and stressful process and left feeling confident, taken care of, and genuinely excited about our upgrades. Brandon went above and beyond to help us save money while still getting exactly what we wanted. He took the time to explain everything clearly, answered all our questions without rushing us, and made sure we were comfortable every step of the way. You can tell he truly cares about his customers and takes pride in doing things the right way. Outstanding customer service from start to finish. If you're heading into Xfinity, do yourself a favor and ask for Brandon. He turned what could have been a headache into a great experience.

    Please do not repeat my mistake and trust Xfinity. I'm not usually one to write reviews, but…read moreunfortunately, the circumstance warrants one. This has been the worst customer service experience of my entire life. As a long time Xfinity customer, I expected an easy setup when moving to a new home. However, we have been shuttled and shunted around while Xfinity as a company avoids assisting us. For over a week, we have not had internet set up. Xfinity has apparently scheduled 2 service visits to our home and has never shown up. We have spent well over 5 hours via call and chat trying to resolve to no avail. We've been without internet for almost a week, and we cannot work from our office (home), leading to a serious loss of income. Everyone has an excuse for why they cannot help, but to be honest, this has been a nightmare that never ends. If you have any other options, use them. Nothing can be worth this kind of headache. Xfinity- if you're reading this, feel free to call me and resolve it. I doubt that you will be willing or able to.

    NETEO High Speed Internet - relay site

    NETEO High Speed Internet

    (11 reviews)

    I have been with NETEO practically from the beginning. Many years. Their service was top notch…read more Phones were always answered and the tech support people were the best. Their communication, if you sign-up, keeps you informed of the status of the complete system. That is top notch. A few folks that had been with the company for years left the company. I feel they helped get the business up and running and left it in good hands. Something has changed. The phones are no longer picked up from Tech Support, Billing, or Sales. It seems they might be short on people. If you leave a message as the system instructs, you do not hear back. You can keep calling back and no one answers once they are open. They have a service that is not within Colorado who eventually picks up the call and takes messages only. They have no information on any details of the company, just takes a message. I hope something changes in the very near future. It is not the staffs issue; they need better support. The staff is always professional and so nice. NETEO internet system itself is great. The issue is lack of communication. It was the best out there for internet service up in the foothills. The internet service itself is great and the price is very reasonable. The heart of any company is communication and that has been lacking for months now. I hope it can be corrected in the very near future.

    Neteo bent over backwards to get my business. I am just in a location that we could not get a good…read moresignal. The techs were very knowledgable and helpful. The response to me request for service was prompt and well handled. I have to think they are very customer focused. I would gone with them if it was an option Judge people on their actions - good company

    Xfinity - isps - Updated May 2026

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