Waited way too long, sitting around some seriously disgruntled looking people. Store is seriously understaffed...get an appointment if you can! BUT...when I was finally seen, Avery knocked it out of the park! Dude was OUTSTANDING!! Totally fixed a problem I created...thanks to Avery, I don't know what they pay you, but you deserve a raise!!! Thanks duder!!! One star to store...5 stars to Avery!! read more

Xfinity is horrible. They were taking days to come out and fix it. Grandson lost days of online education thanks to them. When we moved ,they opened a second account on the same equipment. We never got it working at the new address due to the long wait times for repairs. Yet, the charges keep coming. Don't use Xfinity if service matters to you. read more

I have constantly been lied to by this company. They have offered discounts I've never received, every time I try to resolve an issue I've been met with issue after issue and then when the employees feel it's necessary they will harass me by sending codes to my phones. I have had this happen twice and it was after I had told them this would be my last month with them. They are VERY unprofessional and will mess with customers when they feel like it. The internet is wonky and will come on and off repeatedly with an annoying receptiveness. DO NOT WORK WITH THIS COMPANY, YOU WILL REGRET IT IF YOU DO. read more

XFINITY - Internet Service Providers Near Me

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They suck 4 days now interrupted can't speak to anyone - previous to this instance seems constant issues with Cable and internet Especially. Internet in and out everyday. Many years with this company now now bouncing !! Plus way too expensive these days. Way over priced. Continually have to interact to try and fix, too many hours wasted of my time. read more

I ordered xfinity a month ago. Every single interaction with employees, many in overseas call center whom I could barely understand, has been atrocious. If I could give them a lower score I would. Promises made, promises broken. Rated quoted, rates increased with no justification, poor billing practices that can negatively impact your credit rating, and after less than a month I replaced them with another provider. Lastly, when I returned my equipment the manager had his pronouns proudly displayed on he/him/his badge. Never do business with Xfinity. Worst service ever! read more

All of these reviews are true. Call center foreigners promising things that won't happen, then mess with your account to the point of destruction. Charge you for things that make no sense. This location specifically is TRRRASSSHH. Get ready to greet with managers hiding behind the back door, and employees chatting while u wait 2 hours for them to tell u they can't help. LOL JOKE. read more

Made an appointment to get internet on 02/25/26, no one asked about appointments. I waited for twenty minutes to see someone and what does this dude do try to get me the highest 1000mbs for over approximately $150, I told him too much what is the lowest he said 500mbs for approximately $110. I asked if there was anything lower I was told no, which i knew was a lie because i looked up deals at home but couldn't connect to Xfinity. So again looked up on my phone for xfinity deals and what do you know i found 300mbs and I was told that would be $80/90 still to high. I saw a deal for 300mbs and switching their phone service for $40 (5 year guarantee for just internet and phone a year). Good deal right until I had to come back today for my "free" phone. Didn't make an appointment but gave my name there were like 5 people ahead of me. When an Asian woman walks in doesn't give her name, but she does after she sees someone else doing it. Then she walks around and snags the first sales person available but does he ask whose next no. I'm on the phone and mentioned it out loud and some sales person asked me what I needed i first told him about the Asian women he ignored that, I told him I was here to see the salesman who helped me yesterday. I got someone else who is new again I complained and he apologized. So make this quick/short I didn't get my "free" new phone because I didn't get approved. WTH!!? I was told I could reapply in 6 months and we had to use my current phone, but couldn't do that because my phone was locked. I told him that I would gave to come back but not this store. Then he asked me to give him a good rating, again WTH!!? This whole store deserves what less rating than I gave them! read more

They took my payment and my phone still don't work how bout that nice job. Terrible service

Internet connection is not consistent. We both work remotely from home. We upgraded to their top tier (paid even more money) for better connection and are disappointed. Called other internet providers but they aren't allowed to service our area of Colorado Springs. That's ridiculous. No wonder they don't care (no competition). ???????? read more

The customer service is wildly apologetic for their company's garbage internet and cable service. Poor speeds, outages during 2/3 of rain showers, absolute "mistepresentation" of "repair" times, outlandish prices... They wonder why they are losing money. People would still like what Comcast offers, but they want Comcast to actually meet their expectations. Comcast product is unreliable garbage read more

Two months after I ended my service, turned in my equipment and paid my closed account you continue to harass me. I owe you nothing.

Worst customer service ever. My brother died in April and I have been trying, since that day, to disconnect his service. I have to go thru the whole tragic story each time I call, 5 times now. I still do not have my refund and have no idea when I will. I could not hear or understand the customer service rep, so much background noise and she sounded like she was talking thru a sock. So disappointed. read more

The foreign call centers will make promises to get you off the phone and then xfinity will refuse to follow through with the promises that their call centers make. If you want to talk to a manager instead of a foreign call center, you have to wait 40+minutes. read more

Canyon at the Southgate location We are in our 60's, maybe he felt he could get away with it... Stopped by the Southgate store this evening and spoke with Canyon (cust, service rep.) about an international trip that is in our future. He told us about a $10.00 a day plan per phone. I informed him that that is not what we wanted, we want a pay as you go plan as I say on their web site with additional cost only when we text, call or use data. He informed me that it would work automatically and that we needed to do nothing extra. On our way home we received an email stating that the $10.00 a day plan had been added to our phones (aprox. $600.00). I checked online to see if there may be a mistake but sure enough Canyon set us up for the extra charge. Be careful, Canyon is the lying type of salesperson that we need to watch out for. read more

Been trying to talk to customer service about my account/device but the reps do not seem to know English at all. I do not recommend Xfinity and will soon be terminating our service with them. read more

We have had there security system for more than 3 yrs. They are now telling us it's mandatory to have cameras installed around our home. No thank you. We have a ring door bell and motion sensor lights in the front, back and sides. If I wanted cameras I would have installed them a long time ago. Poor customer service. We have canceled the security system with Xfinity and contracted with another. As soon as our internet contract is up, we are shopping for another. We have been Xfinity customers for over 10 years and we are done. Somebody else will be getting all our business soon. Disappointed with this company. Do not advise hiring them! read more

Every day there are continuous interruptions in internet and that has been going on for over a year. Never received and credits on bill. Not reliable service. read more

You can't talk to a person unless it is somewhere in another part of the world. I received an increase without warning. I will be looking elsewhere for tv services. read more

xfinity has for years increased the cost of my services without any forewarning by as much as $42 a month. Supposedly, my "promotion" expired. Trying to call in is worse than trying to call the president of the United States!!! You have to use their "virtual assistant" which is more frustrating & painful than pulling all of your own teeth!! Just give YOUR customers a damn phone # & somebody that can speak English. You rob & pillage people with your astronomical prices, surely you can afford to provide some type of customer service!! If I could leave 0 stars, I would. You should be ashamed of yourselves. Disgraceful!! read more

Xfinty customer service on the phone is the worst. I wanted to speak to a real person about my bill, because we've had so many service interruptions over the last 6 months. Our internet was fine the first three years we lived here with minimal interruptions and now it's everyday almost we get booted off the internet randomly. Five or six days we were booted off for more than 2 hours or more. I have my first class tonight and don't know if I'll have internet for class tonight. Also their automated system doesn't let me discuss anything with a live agent. It said they couldn't help me until service is restored. Well I want to know why my internet is a consistently shitty and why. If they can't tell me I want a discount. read more

If I could have voted with a 0 or -10 I would. I was a Gold member, paid my bills on time, with them for years with both mobile & internet. Before I called to cancel, I called to get suggestions on a hot spot for traveling in an RV; the female had me on the phone for one hour & continuously put me on long holds ( " researching best option ") well she thought she had put me on hold for the 3rd time but I could hear laughing/making jokes and if you've ever seen Fargo you know she was not researching. I cancelled my service the next day, called to get a required PIN to transfer MY phone. Turns out I could not use the Apple phone, I had purchased through Xfinity because they refused to unlock the phone, they no longer accept your calls, forcing you to go into a store where the staff " don't know what to tell you ". They don't have phones in the store to call Xfinity, when you have no phone/service to get answers on why your phone is not transferable any longer.My new carrier tried calling with their personal cell ( thank you! T-Mobile) and Xfinity continued to drop the call. So imagine the most revengeful X ever, no matter how great you invested into the relationship; you will be screwed during and most definitely when you leave.Just as a bad Ex can have you doubting mankind, Xfinity put so much doubt in humankind & the service they offer. Never EVER trust Xfinity mobile & internet services! I will passing this experience on with friends/fam & social media to prevent anyone from getting burned! read more

Prices are CONSTANTLY fluctuation without changing services. You might get a $35 charge or you might get a $60 charge. The service is down at least once a month too. The customer service is absolutely no help either. I switched to CenturyLink and haven't had any issues. CenturyLink is far better without the fluctuating prices and outages. read more

Two hours spent with customer service getting no where trying to set up and activate account. Good price point, but worthless if unable to use. After dealing with multiple account related issues, I requested to cancel service. Two weeks later I received another bill notice. I had to call back to cancel service again. Not trustworthy. read more

I was blown away by the customer services at Xfinity. I initially called to set up WiFi at my new place and had an ok phone experience. When I went to the store to pick up my router, Jesse went above and beyond. He upgraded my WiFi plan I had arranged over the phone, set me up with a new phone plan and saved me so much money! He got me a fantastic router and helped me every step of the way. So far my WiFi and new phone plan are working flawlessly. read more

They did not provide the service as initially requested and now I'm paying out the nose to straighten out their mistake! What a joke of a business read more

I highly recommend you do NOT work with Xfinity ever. They have No issues increasing their cost at will but as soon as you cancel they can't seem to get anything right. Canceled all but my internet services back in July, they're still billing me for all the services that were cancelled. Repeated calls and all they say is oh sorry we see you're only supposed to be paying $81- but keep charging me $250!!! If I owed them 10 cents they'd be all over it but them charging me 3x what I owe suddenly they're complete morons with how to get that fixed Avoid at all cost because in the end it will cost you!! PS I'd cancel my internet but am stuck in a contract which is why I only downgraded at this time. I will cancel that as soon as I can. Since I am forced to give it 1 star, I will say their people are nice. Not sure if they just outright lie or simply follow the company's policies to continue to overcharge and tell you "I see we're only going to charge you $ next time" and then proceed to charge your whatever the hell they want. If you have any conscience I'd suggest not working here either. AVOID AVOID AVOID read more

I went in to set up new service, tv only. Took two hours. Had to go back for another hour and then spent another two hours on the phone with customer service and have to go back in tomorrow. This whole process sucks bad and is not worth it. read more

Worst customer service ever! They insist I have not paid when I have proof that autopay has never been late. Scheduled an appointment at store to address issue. The representative just kept repeating my bill was past. She was rude and then asked me to give her a good rating. The foreign people they have to help customers are impossible to understand. I have no recourse to fix their mistake!! will be switching to Centurylink. read more

The foreign people you talk to are trained to tell you what ypu want to hear but nothing ever gets done. They double charged me on my bill and they said it will take 14 days for the credit but they took out without waiting without my request. Xfinity has become a lieing non customer service company. This is why they have foreign people working in another country thru ate greedy read more

the Xfi complete service is not worth it!! you pay the money and expect to get an Xfi pod based on the size of your house (Xfinity recommends grater than 2000sq feet on their website) my house is 7000sq ft and I have connectivity issues and they refuse to give a Xfi pod which is in their advertising! so frustrating. I can't even watch a movie in my master bedroom on my iPad the signal is so bad. their own app shows several of my connected devices with a poor or fair signal all the time. incredibly poor advertising/marketing and a rip off. read more

On going problem with my bill, the customer service rep lied to me when she told me that I had to pay over the phone when I made changes and that she would stop the automatic billing. Ever since then my bill has been a mess I have spoken to someone on the phone and gone into the store. They are now billing me for their mistakes and still do not have my bill correct. If you are only using internet shop around and use someone else its been nothing but a nightmare. read more

Xfinity's weather alerts are just crazy/stupid! They aren't required in this age of social media. Their "pong like" screen notice is archaic! If they're to do something, why not have a scrolling message across the screen bottom and NOT ruin what we're watching? read more

Worst service I have ever had. Since signing up they have charged us in excess and incorrectly every month so I canceled the service and was issued a refund. Then the next month they recharged the amount they refunded and said it was overdue. Then I disputed it and was refunded again. Then I was charged AGAIN. So I reported it to my bank and after they investigated I was issued a refund. Now the company has sent it to collections and I'm being harassed daily by collectors for a bill that Comcast owes me money for. I'm calling the customer service number to work it out and every time I explain what is happening they hang up on me. read more

For how busy this store is, I'm impressed by the attentiveness and customer service they provide! I thought I was just picking up a modem and ended up switching my phone service and getting the best internet service for my lifestyle. I spent time with *Kyle* specifically, he gave me all the details, saved me money, took the time to make it all happen, and in a timely manner. I'm so grateful, highly recommend. read more

Wow. They rebranded because Comcast had such a poor reputation, and Xfinity has quickly gone the same route. Who wants to pay more than $2,000 a year for cable and fast internet, only to have the internet not work for a week, with no communication about what the problem is and when they'll have it fixed? Just "Hey, we didn't get it done today, so we'll be back tomorrow .... Ooops. We didn't get it done that day either, so we'll be back Monday .... Everything's great!" Except your connection is still down and you have to schedule a tech, three days later. I work from home. Video calls all day long. My wife is taking online classes. I'm done. I went to the T-Mobile store and got a home internet device, set it up in 10 mins, and got back to work. When Ting finishes installing fiber, we'll switch. Goodbye, Xfinity. Oh. That's right. We can't tell anyone because you don't even publish your customer service number. And you don't want to hear from us anyway. read more

Xfinity only tells you lies. Poor customer service. Tell you lies about pricing and very rude agents once they get you sucked in. Never can talk to anyone who understands you. If I cannot understand the tech/agent on the phone, I am certain that they do not understand me. Very frustrating!!! I would not give them even one star if it was possible, but I think you have to give something. I would never recommend them to anyone! read more

6 hours into, yet another, Xfinity outage. Cannot do anything without internet. It was supposed to only be a three hour outage. Thanks for ruining another vacation day Xfinity. You are the worst. read more

I have actually experienced very inconsistent, sloppy and overall negligent service. First, I have to say "no" to an automated service about 10 - quite literally - times before I am transferred to an agent. Then, I get an agent that has a quote of $82.16 total for the additional line service (in addition to internet). This phone call, two days ago, was after my initial inquiry on this past Saturday. That person had quoted $103 total/mo. There, I responded "no thank you". Now, I was told by the second person (two days ago) that I was good to go with the additional land line would be active in 24 hours vs her initial thoughts or quote of 72 hours. 48 hours later, I'm experiencing issues with the internet and the phone isn't working. Well, they run a diagnostic on my modem, fix the internet problem. Then the phone needs to be addressed, turns out that my current modem isn't compatible for land line service. Then I ask about retrieving the free modem I was offered last year. She says I can go pick up from my local store and it would be one of two options (modem models). Then, I go in and this kid who assisted me quite insincerely, looks at his screen and says it will be $15/mo extra on top of current $103 bill. Excuse me? I was not quoted $103/mo. the most recent quote was $82.16. I'm going to have to record my future phone calls with Xfinity I see now bec I have spent way too much of my personal time on addressing this landline, modem situation. I inquire about a manager. Apparently, there's no such thing in this store. Management does not exist. And now, zero accountability. It's atrocious the customer service and quite honestly, the only reason a place like this could remain in business is because it's a corporate giant and does not care about some people like myself since it's not overall hurting your bottom line. Switching to T-mobile after this contract is up in June. read more

I went to the store in Colorado Springs at Southgate. The woman, who I assume to be the manager, was rude right off the bat. She seemed to be training a new person, to whom she was very rude to also. We asked about a $25 plan, to which she snidely doesn't exist... and when the person I brought with me said she just signed up for it, the woman argued with us. Until the trainee looked it up, and she back tracked, saying "well everyone's internet use is different, just because she pays $25 doesn't mean you will." I told her I wanted the cheapest one, which she finally allowed (had I not had someone there, she would have lied the entire time). The trainee asked me to verify something on the screen and asked me to walk around to see it, so I did. Then manager lady rushes over and scolds me because I am not allowed to look at the screen... finally it comes time to pay and they ask if I want to give a card or a bank account so I hand them my card. They charge me the $35 dollar plan... When I asked why it wasn't $25, they said because I didn't use a bank account, which, had they told me that was part of it, I would have. The Manager said they didn't tell me because I "probably didn't have my bank account information on me." Which I did. The whole thing was ridiculous. The manager was the rudest woman in customer service I have ever experienced. read more

This company is a bunch of crooks. Every year they Increase the new contract by $20. They will even increase your 2 year contract in the middle of the contract by $20. Will never do business with company ever again, once my final contract is over. read more