dish's technician jose who had been to my house previously stole all my jewelry while in my home for 2 and a half hours. i begged dish to look at my ring videos showing he was the only person to enter my bedroom over the last year. there could be no mistake he'd taken the jewelry because he hastily took a part of the structure i had it hidden on as if i was coming up the stairs and he had to be quick. dish opened and closed 2 inquiries without ever calling me or allowing me to send the videos. they don't care about you. jose is a crook be clear, they will allow their employees to rip you off and there will be no investigation. they don't care about you. you are just a number and if you're locked into one of their 2 yr contracts you will pay out the ass to end it prematurely. f*** this company. read more

I'm not sure who is worse at customer service and billing, Dish or Comcast. I canceled one of the Dish "Joey" receivers which we weren't using. I asked how they wanted it to be returned. They told me to recycle it since it was too old and of no value. I recycled it as Dish instructed. Several months later, they tried to charge me $55 for the equipment. I had to get my credit card involved to void their charge. These guys are dirty. read more

Worst company ever! No integrity! No morals I called up because I wanted a better price, they made believe they were giving me a deal when all they were doing was changing me to a lower plan. Took away some of my shows, replaced it with a bunch of nasty porn. 2 hrs later called to get me out of fake promotion! They refused to let me out of contract! They are shady, unscrupulous and unethical! I would NEVER recommend doing business with them EVER!!!! I called to tell them to take the porn channels away, but they refused said I would have to go back to my old rate plan but wouldn't take me out of this unlawful contract! Horrible!!! read more

Dish is a scam and fraud. Top Mangement and CEO are scum bag's. Stay away by all means. Don't be fooled by the Visa cards you get in the mail every month for 500.00. when you sign-up. It's total BULL SHIT!! You never get your gift card. Then your locked into contract for 2 years. AVOID BY ALL MEANS!! read more

*Their equipment failed. *They said that the Dish box needed to be replaced. *They replaced the box. *We called to cancel, and they are charging us $350 to cancel, stating that we entered into a new contract because of the new box and that the contract has not expired. *We would not have needed a new box if their box hadn't failed. *We have been with them since 1999, and this is no way to treat loyal customers. read more

I started with Dish Network in March. Since then, I have received two attempts to tack on charges. Dish refers to them as "Roll On" charges. The free services they offer as an incentive will AUTOMATICALLY begin showing up in your bill at the end of the promotional period if you don't contact them. They should be sending out an email with an "Opt in" feature to extend the service at a monthly charge. At minimum, they should have an option to "Opt out". But Dish Network knows that making it easy for the consumer will result in low renewal rates. So, they simply tack it onto your bill hoping no one notices or doesn't have the time to go online and have it reversed. When I did contact them via chat, the representative was attempting to convince me to keep the DISH Protect Silver service. I don't think they understood my frustration was the sneaky way they are attempting to bolt on additional charges without an easy way to opt out. Here is the transcript. Me: I just noticed my monthly bill went up $10.00. From 71.02 to 81.02 Jalil: With DISH Protect Silver, you're receiving great benefits like: -$0 Technician Visits ($95 without DISH Protect) -Identity recovery assistance for stolen credit cards, ID theft, and more -10% off Smart Home Services, including TV Installation, sound bars, mesh WiFi, and more. Me: I never signed up for that. I wish Dish would not automatically include these new charges on my bill. If I don't stop and take the time and pay attention to my bill and then reach out to you, I will automatically get charged. Guess that is how it works with a large percentage of people who don't pay attention to their bill. Jalil: I understand that, Robert. No worries, I got you and I can help you with this. Me: This is the second time since I signed up in March that I found a new fee Dish was attempting to get past me. Jalil: But just so you may know, you have this protection plan since you started your service, it's free for last 6 months. Jalil: Also, these free offers are Roll to pay, that said after the free promotion, they will be automatically added to your account. Me: Fine. But why would you automatically add it to my bill? Why not an email asking me? An opt in vs an automatic add to the bill. Do you understand how this appears like a scam? Jalil: I really understand that, Robert, and I would definitely feel the same. But we're sending emails if there's an expiring promo. Jalil: You can check your inbox or spam. If nothing's there, we can update your email address on file if you want. :) Jalil: Going back to DISH protect Jalil: As a Dish Protect customer your equipment is protected, and in the case there is an issue it will be resolved at a discounted price. Jalil: By removing DISH Protect you become subject to: -Full price Technician Visits, currently $95 (free for DISH Protect customers) -Shipping costs associated with replacement equipment (free for DISH Protect customers) Me: I got the email. Look at it. There is a simple statement of the amount I am being billed on 10/8 with a breakdown of the charges. No "Opt In" option that the "roll to pay" is available if I want to extend. Not even an Opt Out. I have to stop what I'm doing and waste time getting these charges removed. I'll stop ranting and publish it so others are aware. Jalil: I understand that, Robert. You're always free to remove it before the end date, you just need to contact us or do it on your MyDISH.com account. Me: Please remove the $10.00 charge. Jalil: Sure thing, Robert! :) As a one-time courtesy, I can remove DISH Protect & waive the $30 removal Fee for you. Jalil: All is set, Robert! :) With the changes made today, your new monthly rate is $71.03 after taxes. Me: No one ever told me there would be a $30.00 removal fee. What is going on? Jalil: It's for removing the DISH protect within XXX days of adding it, no worries, I've got you covered, Robert :) Jalil: Is there anything else that I can help you with? Me: No. Thank you. read more

After being with DirectTV since 2001 and being treated like I didn't mater the last 4 years I have to say DISH is an extremely upgrade and I kick myself for not switching earlier. Love their customer service keep up the good work! read more

My Aunt and I have had the worst experience with Dish. My aunt has had DISH for a little over a week and she absolutely hates it and has called to get this removed. We are now hearing that she is not able to cancel the DISH contract without a penalty. They keep telling her if she canceled it will cost her $480.00. DISH also keeps pushing that it's only been seven days and that she should give it some time before canceling. She is 85 years old and has a hard time understanding information. Shame on Dish Network to force her to keep this cable when she clearly doesn't understand the information. I don't live in Colorado Springs and have had a difficult time speaking to management or even corporate. When I ask to speak to a manager they somehow hang up on me or I get passed to random employees that can not seem to help. I have read the contract and it does not stipulate that you can not cancel after 7 days as a matter of fact it states you have a grace period. They use a scare tactic of trying to make customers stay with them until that grace period has ended. This is horrible customer service and I am warning anyone that sees this stay away from DISH. They are the worst! Shame on you. You don't even deserve 1 star read more

I am sorry to say this but I switched from Directv to Dish thinking I would get more for my money, NOT! this has been the worst TV service I have ever had, from screens going to yellow with no picture and no sound to stuttering picture (esp. during live events such as football and hockey). the answer is always reboot your whole house DVR, um no that doesn't work. I have been patient but today I am calling and canceling my service with Dish, maybe I will start reading again. read more

Never sign up with Dish, it is in their policy to try and rip you off as much as possible and they don't do refunds!!! I don't even have an account with Dish!!!! They charged me 39.22 and refuse to give me a refund.. They also said they will continue to use my card without my permission and the only way I could stop it is if I cancel my card.. Dish took the thug route and just straight up robbed me and said they will continue to rob me... This company is filled with a bunch of low life's that can't get a real job!! read more

Buyer beware. It's really unfortunate, we had years of great service. Then, we moved to another state and went to cancel service. They talked us into putting it on pause for $5 a month. When we finally closed on our house we realized the service wouldn't work in the neighborhood and opted for cable. Suddenly they tried to bill us for monthly service that we no longer had. We called in and they said they'd take that charge off (because they charged for service we didn't have), that we just needed to pay the $5 monthly that we owed, send our equipment back and then we'd be square. We sent equipment back and suddenly our credit card was charged (without our consent or knowledge) for $139 (a month of service we didn't receive). They argued with us when we called in, tried to tell use we authorized auto pay. We haven't been on auto pay with them in years. Not sure how they could charge our card for service we weren't getting, without consent. They were rude and argumentative when we called in. read more

Very upset to see that the channel I watch the most on dish network (Fox News) was cancelled along with all other fox channels. Even more upset was to call and find out their remedy for this situation was a one dollar credit every month over the next six months. I don't care who is a fault between dish network and fox, what I care about is that dish network has breached their contract to provide the channels I was told they would provide. It doesn't seem like other companies are having a problem providing these channels, and if it isn't resolved very soon, we will be leaving the company. One dollar a month for one of only a few channels I care about. Ridiculous and insulting. read more

the only company that would fire an employee who got into a horrible accident leaving him quadriplegic instead of helping him... really looking out for their employees read more

On Oct 20th or so I called to look into a new bundle service for my home. Talked with a Michael Y. After finally getting some prices I decided I would set up the services with dish. After I paid my TV fee Michael then told me it would be 7-10 days before I could get my internet and home phone service. I was pissed. He also never told me I was the one who actually had to call and set it up. I thought someone would call me. Nope. On Oct 22nd my TV was set up. As soon as they hooked up the dish box I no longer could use my previous provider but was told NOT to cancel with them til all services were set up. It took 13 days from that initial call to have Mark come out and set things up. Mark tells me I need a temp line set up cuz there isn't an existing line from my house to the panel. He then comes back to the house for the set up of the inside line and internet he then, tells me I have a new number. I said noooo so now he can't complete the home phone order cuz someone else has to come out and fix it. That's through a separate department and new work order to port over my old number. I was again pissed. This was discovered while setting up my internet, to which, he couldn't complete. So I have phone service but its a new number not my old one I've had since '04. And I have no internet still. Keep in mind that my daughter and I are both online students and I have a high school student who all need the internet. So Mark leaves, I return to my life for a couple hours and call dish back to get this figured out layer that evening. I'm told it'll be about 3-5 business days to port over my number and then I proceeded to go through another hour of red tape to port over my number and have my phone working. They hang up on me during the final step. And the don't call me back. I am so pissed at this point and its after 7:30 pm so I decide to take a break and cool off. Before I'm hung up on I did get my internet up and running. But only for a few short hours. The next morning, which is the 4th, I am in and out most of the way and working but notice my WiFi isn't working on my cell. I finally get time to look into it just to find out that dish shut me off. They said it was an error but that it would take 10-16 days to get a tech out here to fix it. I am boiling at this point. So I still have no old number, I'm still paying for previous provider, I now have no internet and I request a supervisor, again, to speak with. Now its Thursday evening on the 5th (I believe), I've been transfered 3 times, Maverick set up the work order for the phone the day before including some discounts but he doesn't put anything in the system so I have to start all over again with work orders. Jaimie puts in the phone order, again, and I'm transfered to AAron the supervisor to whom I get to tell my story to all over again. Aaron apologizes, agrees to look into it all and call me on Friday to update me. He assures me its his first order of business the next day to get some answers (says its after business hours and he can't speak with anyone that late cuz no one is there). He also assures me the discounts Maverick promised me would go on my account plus he would credit my account $20 for the "hotspot" I had to add to my phone so we could have some internet. Well guess what?? Friday came and went and Aaron the supervisor NEVER called me. Imagine that. So its been almost 3 weeks since I've had internet and 3 weeks since my home phone was cut off here and not ported over. My TV services work just fine but the rest of the bundle package doesn't exist. I'm 3 weeks behind on my schooling cuz hotspot doesn't work on desk tops. Dish is the worst service provider in the country. And I thought dtv was bad for charging the fire victims in our area full fees on equipment after their homes burned down. This has been a nightmare. I will never recommend dish to anyone and im looking into canceling the whole thing and letting them take me to court over the contract termination fees. read more