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    Mountain Range Satellite

    5.0 (8 reviews)
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    DIRECTV

    DIRECTV

    (37 reviews)

    We are moving and will be selling our house. Direct TV told me that they do not retrieve their…read moredish, that it is not "cost effective" for them. Right, cost effective for THEM. Despite my dozen year subscription I will now have to pay $300 for a third party to take down the dish that no longer functions! If I'd known this at the beginning I would not have subscribed to this company!

    I cancelled DirecTV service on 5-7-25 by phone because I was changing providers and was told the…read moreservice would be cancelled that day and that my equipment was mine to recycle because it was outdated. On 5-28-25, I received an e-mail from DirecTV stating that I was in arrears for 209.21 because my current billing cycle didn't expire until 6-4-25. I called their Customer Service and was told that I owed 209.21 for the period between 5-7-25 and 6-4-25 even though I had not received satellite TV service since 5-7-25 and that they did not prorate final bills. After complaining that it was unfair to pay for something I didn't receive and was not informed about, I was told that someone in their Loyalty Dept. could answer my questions. After several minutes off the phone, the agent returned and said that their Loyalty Dept. refused to talk with me because they only dealt with customers who were threatening to quit DirecTV. She then told me I could pay the 209.21 over the phone with a credit card. I reluctantly agreed and then was told the final bill would be 215.46 due to more late fees!!! I gave my card number to the agent and asked her to repeat it back to me to see if she got it right and she said she was unable to do that due to privacy laws!! Then she asked me to repeat my card number twice more to verify the number!!! This experience has been the worst I have ever dealt with and will certainly never do business with DirecTV again!!

    Mountain Range Satellite - televisionserviceproviders - Updated May 2026

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